Madison Suburban Water Utility 2026: Bill Pay, Login & Phone

How to Pay Your Madison Suburban Water Bill Online

MSUD uses InvoiceCloud for online water bill payments. Customers can make a one-time payment without registering or create an online profile for recurring payments, reminders and bill management.

Pay Without Creating an Account

1. Open the official utility website. Go to msud.net.
2. Select Pay Your Bill. This opens the authorized InvoiceCloud payment service.
3. Choose Pay Now. The payment service offers a One Time Pay option without registration.
4. Enter the requested account information. Keep your latest water bill available so the account can be identified correctly.
5. Choose the payment method. Select an accepted debit or credit card, or an electronic check.
6. Review the convenience fee. Check the payment amount and fee before confirming.
7. Submit and save the receipt. Keep the confirmation number until your water account reflects the payment.

2026 Online Water Bill Payment Fees

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Madison Suburban Utility District Login and Registration

The MSUD customer portal provides online access to utility accounts. Registered customers can view bills, manage payment settings, request paperless statements and schedule future payments.

How to Register for Online Bill Management

1. Visit MSUD’s official website.
2. Select Pay Your Bill.
3. Choose Sign Up Now from the payment service.
4. Enter your water account number, including the dash.
5. Do not enter leading zeros before the account number.
6. Enter your name exactly as printed on the water bill.
7. Complete the email and registration information requested.
8. Check your email for confirmation of the newly registered profile.

Once the account is registered, available options include AutoPay, paperless billing, payment reminders, future payments and Pay By Text.

Why Does the Portal Say My Account Does Not Exist?

MSUD says a new water account must be billed at least once before it can be registered online.

If your account has already received its first bill, check three details:

• Whether the account number includes its dash.
• Whether you omitted unnecessary leading zeros.
• Whether the customer name matches the bill exactly.

If registration still fails, call 615-868-3201 rather than creating repeated registrations using different account details.

Other Ways to Pay Madison Suburban Water Bills

MSUD also provides phone payment assistance, automatic bank drafts, mailed payments and business-office service.

Water Bill Mailing Address

Madison Suburban Utility District
P.O. Box 306140
Nashville, TN 37230-6140

Use this address for payments. It is different from the district’s general correspondence address.

General Correspondence Address

Madison Suburban Utility District
P.O. Box 175
Madison, TN 37116-0175

For mailed payments, allow sufficient postal and processing time. If your water is already disconnected, do not rely on a mailed payment to arrange immediate reconnection.

Set Up Free Automatic Bank Draft Payments

MSUD offers a separate bank-draft arrangement. Unlike InvoiceCloud AutoPay, the district describes its own bank draft as free of charge.

1. Open the official Policies, Forms & Notices page.
2. Find and download the Bank Draft Form.
3. Enter your customer name, MSUD account number and required contact details.
4. Provide the requested bank account information and authorization.
5. Submit the completed form using the instructions supplied by MSUD.
6. Contact the office to confirm when automatic withdrawals will begin.
7. Continue checking your bill until the bank-draft arrangement is confirmed active.

Residential customers enrolled in the district’s bank-draft program have a published billing due date of the 25th of each month, rather than the usual residential due date of the 15th.

Changing Bank Details

If you use MSUD’s free bank-draft arrangement, call the office to update your bank information. If you use InvoiceCloud AutoPay, MSUD directs customers to update banking information through the online payment portal.

Not sure which automatic-payment system you enrolled in? Call 615-868-3201 and ask the representative to confirm before changing or canceling payments.

When Is Your Madison Suburban Water Bill Due?

MSUD publishes different due dates depending on account type and payment arrangement.

Always check the date printed on your statement for account-specific instructions, past-due amounts and notices.

Water Disconnected for Nonpayment? Follow These Steps

MSUD provides specific instructions for customers whose water service has been disconnected because of an unpaid bill.

1. Verify the balance. Use the official MSUD payment portal to review your unpaid water bill.
2. Pay the full invoice. MSUD instructs customers to pay the complete outstanding invoice before requesting restoration.
3. Save the confirmation. Record your payment date, amount, account number and transaction confirmation.
4. Email the restoration department. Send the information to restores@msud.net.
5. Confirm the request. Contact 615-868-3201 if you need clarification about the balance or reconnection.

Restoration email: restores@msud.net

MSUD states that service reconnections are performed during normal business hours only. Paying after hours does not guarantee immediate reconnection.

Start New Water Service in Madison, Tennessee

MSUD provides an online new-service application for residential customers. Service requests are normally completed during business hours after required documentation and fees are approved.

Documents You May Need

• Photo identification, such as a driver’s license or another accepted ID.
• Required personal identification information.
• Lease or property closing documents showing the address and occupancy date.
• Completed MSUD Survey/Payment form.
• Any additional attachments requested in the application.

Residential New-Service Fees

How to Apply Online

1. Open the official MSUD Customer Portal.
2. Choose the new-service application option.
3. Enter the applicant’s identity and contact details.
4. Provide the property address and requested service start date.
5. Complete the required Survey/Payment form and save it.
6. Upload the completed form along with identification and occupancy documents.
7. Review the applicable non-refundable signup fee.
8. Submit the request and monitor any follow-up communication from customer service.

MSUD says that next-business-day service is available when the request is properly completed and approved. Service work is performed Monday through Friday, 7:30 AM–4 PM, excluding holidays.

A commercial applicant should contact MSUD at 615-868-3201 to establish service and confirm applicable fees.

Stop Water Service or Close an MSUD Account

Customers moving away must contact MSUD to terminate service. Simply moving out or stopping automatic payments does not close the water account.

1. Call the MSUD business office at 615-868-3201.
2. Make the request at least one business day before the desired termination date.
3. Provide your service address and the date you want the account removed from your name.
4. Ask for the final confirmation number created by the representative.
5. Keep that confirmation until you receive a water statement marked FINAL.
6. Review the final bill and settle any remaining charges.

MSUD Customer Service, Office Hours and Emergency Numbers

For non-emergency inquiries and document submission, use the official MSUD Contact page. The website contact form allows users to attach supporting files.

Directions to the MSUD Business Office

2026 Madison Suburban Water Rates and Additional Fees

MSUD confirms that a water rate increase took effect on April 1, 2026. Customers were notified on their bills before the change.

The district provides its detailed fee schedule, water rates by customer classification and other charges through the official Rates & Fees page.

What the Extra Charges on Your Water Bill Mean

Find Your Applicable Water Rate

1. Visit MSUD Rates & Fees.
2. Open Water Rate Schedule By Customer.
3. Identify the classification that applies to your account.
4. Check any fixed fees, consumption charges and service-specific provisions.
5. Compare these amounts with the latest bill.
6. Contact MSUD if the billed classification or consumption appears incorrect.

The utility also publishes a separate tap-meter fee schedule effective August 1, 2026. These charges are relevant to certain new connections and service installations, not necessarily ordinary monthly household bills.

Why Did Your Madison Suburban Water Bill Increase?

MSUD uses an automated meter-reading system that can identify continuous or intermittent water flow. A high bill may result from more water being used, a longer billing period, changing seasonal habits or a plumbing leak.

How to Check for a Possible Water Leak

1. Stop all water use. Make sure faucets, showers, dishwashers, washing machines, ice makers and toilets are not running.
2. Locate the meter. MSUD says the meter is usually outside near the street.
3. Record the meter reading. If the display is asleep, the utility notes that a flashlight may help activate it.
4. Wait between two and six hours. Do not use water during this testing period, including flushing toilets.
5. Check the reading again. An increased reading suggests that water is passing through the meter while no water was intentionally being used.
6. Investigate and repair the cause. Check toilets, irrigation, outdoor pipes and hidden plumbing. Contact a qualified plumber when needed.

MSUD’s official leak instructions are available through its Frequently Asked Questions.

Can You Request a Leak Adjustment?

MSUD provides a written leak-adjustment process. Its published policy distinguishes qualifying concealed plumbing failures from visible or preventable leaks.

The district generally considers requests involving excessive usage that exceeds twice the customer’s average consumption and places limits on adjustment frequency.

1. Repair the leak and keep invoices, receipts or other documentation.
2. Open Policies, Forms & Notices.
3. Download the Leak Adjustment Request and review the Adjustment Policy.
4. Provide the service address, account number, leak description and repair details.
5. Submit the documents through the accepted contact, email or office route.
6. Continue following the existing bill’s payment requirements while the request is being reviewed.

Visible leaks and some other circumstances may not qualify. An adjustment is not automatically granted simply because a leak occurred.

Why You May Receive Separate Water and Sewer Bills

Customers in Madison and nearby Davidson County communities sometimes receive two bills connected with water services. MSUD explains that this does not mean customers are being charged twice for drinking water.

MSUD bills for potable water. Metro Water Services or the City of Goodlettsville may separately bill for sewer and stormwater services.

Those sewer charges can be based partly on water-consumption readings obtained from MSUD.

Report a Water Main Break, Low Pressure or Brown Water

For a serious water-system emergency outside regular business hours, MSUD lists 615-865-1636. Routine billing and customer-service questions should go to 615-868-3201.

Before Reporting Low Water Pressure

1. Check whether more than one faucet has reduced pressure.
2. Ask whether nearby homes are experiencing the same issue.
3. Look for a district outage or special-message announcement.
4. Check for a known private plumbing or shutoff issue if it is safe to do so.
5. Report a suspected district-side problem with the complete location and approximate start time.

Why Your Water May Look Brown

MSUD explains that temporary discoloration can occur when hydrants are operated or water lines are flushed as part of maintenance.

The district conducts system flushing, which may disturb sediment within water mains.

If the discoloration is unusual, persistent or accompanied by another service problem, contact MSUD for location-specific advice before relying on the water for sensitive uses.

Check MSUD’s official website and select Outages & Special Messages for available service announcements.

2026 Madison Suburban Drinking Water Quality Report

Madison Suburban Utility District draws its source water from the Cumberland River and treats it before distribution to customers.

The district’s 2026 Water Quality Report covers testing information for January 1 through December 31, 2025.

To review drinking-water results:

1. Open the official MSUD website.
2. Scroll to the Water Quality Reports section.
3. Select the 2026 Water Quality Report.
4. Review the reported testing results and explanations.
5. Contact MSUD if you have questions about your property’s water quality or a current advisory.

Open the Official 2026 Water Quality Report (PDF)

Annual water-quality reports describe testing during a reporting period. They do not replace real-time water advisories, flushing notices or emergency instructions.

Madison Suburban Water Utility FAQs

Official Madison Suburban Utility District Resources

• MSUD Official Website and Water Bill Payment
• MSUD Customer Login and New Service Application
• Customer Service, Contact and Office Information
• Billing, New Service, Leaks and Account FAQs
• 2026 Water Rate Schedules and Fees
• Bank Draft, Adjustment and Service Forms
• Official Online Account Registration Instructions
• 2026 Water Quality Report

Information reviewed: October 23, 2026. Official MSUD payment instructions, 2026 billing information, published fees, new-service requirements, contact details and account procedures were consulted. Check current fees and service notices before acting.

Independent information notice: WaterUtilities.org is not affiliated with Madison Suburban Utility District. This guide does not process payments, access accounts or dispatch emergency water services. Complete transactions and service requests through MSUD’s authorized channels.