Lufkin Water Utilities 2026: Bill Pay, Login & Phone

How to Pay Your Lufkin Water Bill Online

The City of Lufkin uses Click2Gov Utility Billing for online account access and payments. The portal supports debit cards, credit cards and electronic checks.

1. Open the city’s payment page. Visit City of Lufkin Pay Bills Online.
2. Select Utility Billing. Follow the city’s link to Click2Gov. You can also open the Click2Gov portal directly.
3. Locate your utility account. Follow the portal’s account lookup or sign-in instructions. Keep your latest bill and account number nearby.
4. Review the outstanding balance. Check the amount due, account information and payment deadline before proceeding.
5. Choose a payment method. Select an accepted debit card, credit card or eCheck option.
6. Check the transaction fee. Review the processing charge displayed before authorizing the payment.
7. Complete the transaction. Save the confirmation number and payment receipt.

For help with a payment that has not posted correctly, call Utility Collections at 936-633-0220. Provide the payment date, amount, method and confirmation number.

Click2Gov Login and Online Account Access

Click2Gov is the City of Lufkin’s online utility account system. Customers can use its available account features to review billing information and make payments.

Access Your Existing Account

1. Open Lufkin Click2Gov Utility Billing.
2. Choose the utility account access or login option displayed.
3. Enter the required credentials or account details.
4. Open the account summary and verify that the service address matches your bill.
5. Review your balance and select the appropriate payment or account option.

Register for Online Account Access

If you have not registered previously, use the registration option offered by Click2Gov. Prepare your current utility bill, account number and any additional identifying information requested by the system.

Because registration fields and portal screens can change, follow the current instructions shown by the city’s payment service rather than using credentials intended for another utility provider.

Cannot Log In?

• Confirm that the browser address belongs to the City of Lufkin Click2Gov service.
• Check your account number against the latest utility statement.
• Use the portal’s password recovery option if one is displayed.
• Try a current browser and refresh the page if the login screen fails to load.
• Call 936-633-0220 if your account cannot be located or you need billing assistance.

Other Ways to Pay a Lufkin Utility Bill

Online payment is convenient, but the city also accepts utility payments through its collections office and other established payment channels.

Pay in Person at Lufkin City Hall

City of Lufkin Utility Collections
300 East Shepherd Avenue, Room 126
Lufkin, TX 75901

Bring your current bill or account number. The city has listed counter service from 8 AM to 5 PM and drive-through payment from 7:30 AM to 5 PM on weekdays.

If you need to visit close to a holiday or for an urgent disconnection payment, call first to confirm the current hours.

Mail Your Utility Payment

Use the remittance address printed on your latest bill. Include the payment coupon and write your utility account number on your check or money order.

For a payment close to the deadline, contact Utility Collections before relying on postal delivery.

Lufkin Water Bill Due Dates, Late Fees and Reconnection

Under the city’s published water and sewer fee provisions, bills are due upon receipt and become delinquent 20 days after the billing date. A 10% late fee applies to charges unpaid after that period.

The city’s service-disconnection ordinance also contains a shorter payment and cutoff provision. Because the code provisions use different timing language, customers should follow the actual due and cutoff dates on their current statement or notice and confirm urgent deadlines with Utility Collections.

Published Reconnection Charges

Reduced senior reconnection charges require age verification. The fee rules describe acceptable proof such as a driver’s license, birth certificate or other documentation confirming the account holder’s age.

Review the official City of Lufkin Utility Rates and Charges for the published legal provisions.

What to Do If Your Water Is Scheduled for Disconnection

1. Check the amount due and cutoff date printed on your notice.
2. Call 936-633-0220 for the current balance, including any charges.
3. Ask which payment methods can be accepted before service is disconnected.
4. Pay the required amount and keep your confirmation.
5. Contact the office to verify whether the cutoff order was canceled or reconnection is needed.

2026 Lufkin Residential Water Rates

Lufkin’s published water charges depend on whether the property is inside city limits, outside city limits or within the Burke Water Service Area.

The water-rate schedule identifies these residential amounts as effective for bills rendered on and after October 1, 2022, and appears within the city’s currently published utility fee provisions. Confirm any later amendments before using these figures for a final bill estimate.

Example: 5,000 Gallons Inside Lufkin City Limits

Using the published residential water schedule:

• First 2,000 gallons: $14.64.
• Additional 3,000 gallons: 3 × $3.75 = $11.25.
• Calculated water charge: $25.89.

This is a water-only example. Your actual municipal statement may also include sewer, solid waste, recycling or other charges and adjustments.

Official source: City of Lufkin Water and Sewer Fee Schedule.

How Lufkin Calculates Residential Sewer Bills

Lufkin uses winter water consumption to determine residential sewer billing. The relevant winter billing months are December, January and February.

The city bases the residential sewer calculation on the average water consumption during those months, subject to the applicable billing rules.

• The winter average is used for qualifying residential sewer billing.
• Where no winter average has been established, the city uses actual consumption or 20,000 gallons, whichever is lower.
• Residential sewer billing is capped at 20,000 gallons of water consumption per month under the published rules.

Why Your Winter Water Usage Matters

If you irrigate heavily, fill a pool or have an unresolved plumbing leak during the winter averaging period, your water consumption may affect the sewer-billing calculation.

Repair leaks promptly and review December, January and February usage carefully. If you believe the winter average is incorrect, ask Utility Collections how your account’s sewer average was established.

Read the official residential sewer rate provisions for the full calculation rules.

Start New Water Service in Lufkin

New customers should contact City of Lufkin Utility Collections to establish an account and confirm the required deposit, identification and service agreement.

Published Residential Water Deposits

The utility fee provisions describe deposits as refundable after 12 months of good payment history or when service is finalized, subject to the city’s rules.

How to Open a New Account

1. Confirm the water provider. Determine whether the City of Lufkin serves the property. Some properties in Angelina County receive water from rural supply corporations.
2. Contact Utility Collections. Call 936-633-0220 or visit City Hall at 300 East Shepherd Avenue.
3. Provide the service address. Ask which service area and deposit classification apply.
4. Prepare the required documents. Confirm the city’s current requirements for identification, proof of occupancy and the customer service agreement.
5. Arrange the deposit. Ask how to pay the required amount and whether additional connection charges apply.
6. Confirm the service date. Do not assume water will automatically transfer from the previous occupant.

Building a Home or Adding a New Water Tap?

A new connection involving a water tap is different from transferring an existing metered account. The city publishes separate water tap charges by meter size and location.

The city’s fee rules require tap charges to be verified with Engineering before payment is made through Inspection Services. Site-specific work, materials or other requirements can affect the final amount.

Before paying: Ask whether the meter location and water main access have been confirmed, whether a tap already exists and which construction charges apply.

Official source: Lufkin Water Deposits and Tap Fees.

High Water Bill or Possible Leak in Lufkin?

An unexpected increase in your statement may be caused by actual water use, an underground leak, a running toilet, seasonal outdoor watering or a possible meter-reading issue.

Check Your Water Use Before Calling

1. Compare consumption. Review gallons used on the current and previous bills rather than comparing only the dollar total.
2. Look at the billing period. Check whether the current statement covers more days than usual.
3. Check toilets and faucets. A toilet that continuously refills can waste substantial water without producing an obvious leak.
4. Inspect outdoor plumbing. Check irrigation equipment, hose connections and wet ground near the private service line.
5. Review the meter reading. Compare the billed reading with available meter information without opening, damaging or operating city-controlled equipment.
6. Contact Water Distribution. Call 936-633-0230 if you suspect a water-system or meter issue.

Request a High-Bill Review

If a leak has been repaired, keep the plumber’s invoice, repair date, photos if available and the statement showing increased consumption.

Call Water Distribution at 936-633-0230 and ask whether your account qualifies for a billing adjustment or review. For questions about the charges displayed on the bill, contact Utility Collections at 936-633-0220.

Report a Water Main Break, Low Pressure or No Water

The city’s Water Distribution division handles water-system concerns. Choose the contact number based on whether the problem is routine or urgent.

What to Tell the Water Department

• The exact street address or nearest intersection.
• Whether the problem is low pressure, no water or visible leakage.
• When the problem began.
• Whether nearby properties appear affected.
• Any visible damage to roads, sidewalks or nearby infrastructure.

If you see a major water main break, stay away from unstable ground, flooded electrical equipment and damaged road surfaces. For immediate life-threatening danger, call 911.

For a routine water issue, contact the city during business hours. Use the after-hours emergency number for urgent problems outside those hours.

Where Does Lufkin Drinking Water Come From?

The City of Lufkin uses groundwater from the Carrizo-Wilcox Aquifer in Angelina County as a drinking-water source.

The city publishes drinking-water quality information through its public utility resources. Customers can consult the latest Consumer Confidence Report for information about water sources, regulated contaminants, testing and compliance.

How to Check Your Water Quality Information

1. Open the City of Lufkin official website.
2. Navigate to Public Utilities or the drinking-water information section.
3. Find the available Consumer Confidence Report for the applicable year.
4. Review the water source, testing results and any notices.
5. Call Water Production at 936-633-0288 for questions about the report.

Texas also provides a public drinking-water information resource through the Texas Commission on Environmental Quality.

For an active water advisory, follow the latest instructions from the city or relevant public health authority. Do not treat an older report as proof that no current advisory exists.

City of Lufkin Utility Collections Office

City of Lufkin Utility Collections
Lufkin City Hall
300 East Shepherd Avenue, Room 126
Lufkin, TX 75901

Phone: 936-633-0220
Published counter hours: Monday–Friday, 8 AM–5 PM
Published drive-through hours: Monday–Friday, 7:30 AM–5 PM

Get directions to Lufkin City Hall

For written correspondence, the city also uses P.O. Box 190, Lufkin, TX 75902. Use the exact remittance address shown on your current utility statement when mailing a payment.

Before visiting: Bring your account number, current bill and any relevant payment receipt or identification. Holiday schedules and office availability may change, so call before making a special trip.

Other Water Providers Around Lufkin

Not every Lufkin-area property is served by the municipal water system. Rural properties and addresses outside the city’s service boundaries may receive water from a separate corporation or district.

Angelina Water Supply Corporation

Angelina Water Supply Corporation is a separate provider headquartered at 5978 FM 841, Lufkin, TX 75901.

Phone: 936-824-2865
Official website: angelinawater.com

M&M Water Supply Corporation

M&M Water Supply Corporation also serves customers in the Lufkin area through a different billing system.

Office: 4616 East State Highway 103, Lufkin, TX 75901
Payment phone: 855-239-0682
Official bill payment: M&M Water Supply Corporation

Common Lufkin Water Utility Questions

Official Lufkin Water Utility Resources

• City of Lufkin Official Website
• City of Lufkin Pay Bills Online
• Click2Gov Utility Billing Portal
• City Utility Rates, Deposits and Charges
• Residential Water Rates and New-Service Deposits
• Residential Sewer Billing Rules
• City Water Service Ordinance
• Texas Drinking Water Information

Information reviewed: October 23, 2026. Rate and reconnection amounts are drawn from the city’s published ordinances and fee schedule. Payment fees, portal functions and service procedures can change; confirm time-sensitive information directly with the city.

Independent information notice: WaterUtilities.org is not affiliated with the City of Lufkin or its Utility Collections Department. This guide does not process water payments, access private accounts or dispatch emergency services. Complete transactions and service requests through official city channels.