Oregon Water Utilities 2026: Bill Pay, Providers & Help

Find Your Oregon Water Utility and Official Bill Payment Website

The following utility departments serve major Oregon communities. Select your provider to reach its official account or payment instructions.

If your provider is not in the table, use the Oregon Health Authority’s Water System Search. Search by water-system name or location, then review the returned system information.

How to Pay an Oregon Water Utility Bill Online

Most larger Oregon utilities provide online payment options. Some allow guest payments without registering, while others offer a customer portal for payment history, paperless billing and automatic drafts.

1. Check your bill. Find the full utility company name, water account number, service address, amount due and payment deadline.
2. Open the matching official provider. Use the verified payment links in the table above. If your provider is not listed, locate its official website through your statement or the Oregon water-system database.
3. Select the payment option. Look for Pay My Bill, One-Time Pay, Guest Payment or Account Login.
4. Enter your account details. Provide the utility account number and any required security code, customer number or other verification information.
5. Choose how to pay. The available methods may include bank transfer, eCheck, credit card, debit card or another authorized payment service.
6. Review processing fees. A card payment may cost more than a bank-account payment. Check the final total before submitting.
7. Save your confirmation. Keep a receipt or transaction number until the payment appears on your account.

Oregon Water Utility Login and Guest Payment Options

Different Oregon providers use different account systems. These distinctions are particularly useful if you cannot find a working login or prefer to make a one-time payment.

Portland Water Bureau

Portland’s utility billing system supports registered account access and one-time payments without login.

1. Open Portland Pay My Bill.
2. Choose Log in to your account or Make a one-time payment.
3. For registration, prepare your customer name and utility account number.
4. Choose the payment method and review the amount before confirming.

Portland charges a 2.95% processing fee for credit and debit card payments. Payments made directly from a bank account avoid this card-processing fee.

Portland water account numbers contain 10 digits and begin with 2. If registration fails, check the account number on your statement before creating another profile.

Salem Utility Billing

Salem’s online billing portal supports account registration, AutoPay and one-time payments without login.

1. Open Salem’s Official Utility Account Portal.
2. Select One Time Pay if you do not want to register.
3. Have your utility account number and security code ready. Salem prints these near the upper-right area of its paper statement.
4. For ongoing account management, choose Sign Up instead.
5. Follow the payment instructions and save your receipt.

Salem also accepts automated telephone payments at 833-735-2221.

Eugene Water & Electric Board (EWEB)

EWEB customers can use MyAccount or make a guest payment without registering.

1. Visit EWEB Pay My Bill.
2. Select the account login or guest payment route.
3. Enter the EWEB account number from your bill or bill-ready email.
4. Use the accepted card or checking-account option.
5. Confirm the payment and keep the receipt.

EWEB’s automated phone payment system is available at 541-685-7000, option 1.

Bend Water Services

Bend uses InvoiceCloud for online billing. Registration is optional for one-time payments, but an account allows saved payment methods, automatic payments and statement history.

1. Visit Bend Make a Payment.
2. Open the InvoiceCloud online customer portal.
3. Choose a one-time payment or create an account.
4. Enter the requested customer information and payment details.
5. Review and submit the transaction.

The city notes that its InvoiceCloud portal is unavailable during nightly maintenance from approximately 11:30 PM to 12:30 AM Pacific Time.

Oregon Water Utilities Phone Numbers and Emergency Contacts

Use the billing line for account questions. For a broken water main or sudden interruption affecting multiple properties, use the utility’s emergency contact where available.

For a water provider outside these areas, find its official contact details using Oregon Drinking Water System Search. The state database may identify the system operator and contact information, but individual billing departments can use different numbers.

Start, Stop or Transfer Water Service in Oregon

If you are moving, the first task is confirming who serves the address. A city mailing address does not always match the boundaries of its drinking-water system.

Starting New Service

1. Confirm the provider. Check the property seller’s latest statement, your lease or the city water-service map.
2. Open the utility’s service request page. Look for Start Service, New Customer or Open Account.
3. Prepare the required information. This commonly includes your legal name, contact information, service address, start date and any requested identification.
4. Ask about charges. Some utilities assess new-account fees or deposits.
5. Submit the application. Follow the utility’s online, telephone or in-person instructions.
6. Confirm activation. Do not assume that water will remain on automatically after the previous occupant closes the account.

Salem example: The city lists a $25 new-account activation fee and asks customers starting service to contact its Utility Customer Care Team at 503-588-6099.

Official instructions: Manage Salem Utility Service.

Stopping or Transferring Service

When moving out, notify the provider of your intended final service date and confirm where the final statement should be sent. If the provider allows service transfers, ask whether your existing account can be moved to the new address.

Cancel or update automatic payments only after verifying that any final charges have been handled.

Understanding Oregon Water, Sewer and Stormwater Charges

A utility statement may include charges for several services. These amounts should not be treated as a single water-consumption rate.

Portland example: Water consumption is measured in CCF, meaning hundred cubic feet. One CCF equals approximately 748 gallons.

Bend example: The city uses a winter-quarter average based on December, January and February water consumption for certain wastewater volume calculations. This reduces the influence of summer irrigation on sewer-related billing.

Medford example: Medford Water is responsible for drinking-water billing, while the City of Medford can bill separately for sewer, storm drainage and other municipal services. Its July 1, 2026 city utility increase should not automatically be described as a Medford Water drinking-water rate increase.

What to Do if Your Oregon Water Bill Is Too High

A large increase may be caused by higher consumption, a longer billing period, irrigation, a leaking fixture, an estimated meter reading or a rate change.

Check Your Water Usage Step by Step

1. Compare the consumption units on two or three recent statements.
2. Check whether the number of billing days changed.
3. Inspect toilets, taps, outdoor faucets and irrigation equipment.
4. Temporarily stop normal water use and look for signs of continued consumption using your provider’s approved leak-check procedure.
5. Ask the utility to review any unusual meter reading or unexplained charge.
6. If you repaired a qualifying leak, ask whether the utility offers a leak adjustment.

Portland publishes a formal water leak bill-adjustment process. Beaverton and Hillsboro also provide utility billing assistance and rate-adjustment information through their official websites.

Save plumbing invoices and receipts before requesting an adjustment. Providers may require proof of repair and impose submission deadlines.

Oregon Water Bill Payment Assistance and Shutoff Help

If a water bill is overdue, contact your provider before the disconnection date. Payment plans and assistance programs vary by utility.

Portland Water Assistance

Portland offers interest-free payment arrangements and assistance for eligible customers. Its published assistance information describes possible annual bill savings and crisis credits, subject to eligibility and program availability.

Start at Portland Water Customer Service or call 503-823-7770.

Salem Utility Assistance

Salem provides payment arrangements, emergency utility assistance and a rate-relief program for eligible older or disabled customers meeting income and account requirements.

Visit Salem Utility Payment Assistance or call 503-588-6099.

Eugene / EWEB Customer Care

EWEB’s income-eligible Customer Care program currently describes a $280 annual bill credit for qualifying customers. Assistance is subject to program conditions.

Read EWEB Income-Based Assistance or call 541-685-7000.

Beaverton, Hillsboro and Bend

Beaverton offers assistance through Community Action of Washington County and may approve payment arrangements before disconnection. Hillsboro has utility assistance and flexible payment options. Bend publishes local water-service assistance programs.

For statewide community-resource referrals, you can also contact 211info Oregon.

Find Your Oregon Drinking Water System and Check Water Quality

The Oregon Health Authority maintains Drinking Water Data Online. It provides information about public drinking-water systems, including service details, testing results, violations and notices.

Search a Public Water System

1. Open Oregon Water System Search.
2. Enter all or part of the water-system name, or use the location-based map.
3. Open the matching water-system record.
4. Check its system name, public water system identification number and basic contact information.
5. Use the available links to review water quality, testing and compliance records.
6. Look for the system’s Consumer Confidence Report when available.

For a statewide list, use the Oregon Public Water System Inventory. It can be filtered by provider, county and other system information.

The database is maintained by Oregon Drinking Water Services. It is not a utility bill payment portal and may not identify the entity responsible for billing a particular rented property.

Report a Drinking Water Quality Concern

Contact the water provider first for local water-quality conditions, pressure issues, discoloration or current advisories. For questions about state drinking-water records, Oregon Drinking Water Services lists 971-673-0405 and Info.DrinkingWater@odhsoha.oregon.gov.

How to File a Complaint About an Oregon Water Utility

The Oregon Public Utility Commission regulates certain investor-owned water utilities and other qualifying systems, but it does not regulate every municipal or publicly owned water provider.

That distinction determines where to raise a dispute.

For a City-Owned or Public Water District

1. Contact the utility’s customer service department.
2. Ask for an explanation of the disputed bill, service problem or rate.
3. Request any available formal appeal or supervisor review.
4. If unresolved, contact the relevant city officials or water district board.

For an Oregon PUC-Regulated Water Company

1. Contact the water company and attempt to resolve the problem directly.
2. Keep account statements, communications, dates and payment records.
3. Check whether your company is regulated using the PUC Water Utility page.
4. If the matter remains unresolved, contact PUC Consumer Services.

Oregon PUC Consumer Services:
503-378-6600
Toll-free: 800-522-2404
Email: puc.consumer@puc.oregon.gov

Official guidance: Oregon PUC Consumer Information Center.

Oregon Water Utilities: Frequently Asked Questions

Official Oregon Water Utility Resources

• Oregon Health Authority — Water System Search
• Oregon Public Drinking Water System Inventory
• Oregon Public Utility Commission — Water Regulation
• Oregon Utility Complaints and Consumer Help
• Portland Water Bureau — Pay Bill
• City of Salem — Utility Payments
• EWEB — Water and Electric Payments
• City of Bend — Water Services Payments
• Medford Water — Billing and Payments
• Hillsboro — Utility Billing
• Beaverton — Utility Services

Information reviewed: October 23, 2026. Provider payment pages, contact information, account procedures, customer-assistance resources and Oregon state drinking-water records were reviewed using official government and utility websites. Fees, due dates, eligibility and emergency notices may change.

Independent information notice: WaterUtilities.org is an independent utility information directory. It is not operated by the State of Oregon or any water provider mentioned here. We do not collect bill payments, access water accounts or dispatch emergency service crews. Complete payments and service requests through the relevant official utility.