Pay Your Fort Wayne City Utilities Bill or Get Account Help
Fort Wayne City Utilities provides water, sewer and stormwater services in Fort Wayne, Indiana. Customers can pay online, manage accounts, arrange new service or contact customer support without visiting the utility office.
If you need to pay a bill today, start with the official payment website. If your water is disconnected, your bill is overdue or you cannot access your account, call customer service for help.
How to Pay a Fort Wayne Water Bill Online
The utility provides an online customer payment portal. You can use it to make payments and register for additional account features such as eBilling and AutoPay.
- Open the official website: Visit the Fort Wayne payment information page and select the payment portal.
- Choose your payment option: Follow the portal instructions to pay or sign in. First-time users who want customer-portal access must register.
- Find your account information: Your utility statement contains the 15-digit customer and account number near the upper-right corner.
- Enter the requested information: Follow the portal prompts. For registration, use the customer and account numbers shown on your bill.
- Review the payment: Check the amount, payment method and any displayed charges before confirming.
- Keep confirmation: Save your receipt or transaction number and check that the payment is reflected in your account.
Fort Wayne Water Utility Account Login and AutoPay
Customers who register for the online portal can manage electronic billing and automatic payments. You do not need to visit a third-party bill-payment directory to sign in.
- Go to the official City Utilities website.
- Select the Pay My Bill option.
- Sign in to your existing customer account, or choose the registration option if you are a first-time user.
- For registration, have your customer number and account number available.
- Once signed in, select the relevant eBilling or AutoPay option and follow the displayed instructions.
If your account is not recognized, first check the digits against your latest statement. Customer Support can assist with payment website problems at 260-427-1234.
Other Ways to Pay Your Water Bill
Fort Wayne City Utilities accepts several payment methods. The right choice depends on how quickly the payment needs to reach your account.
| Payment Method | Instructions | Important Detail |
|---|---|---|
| Online | Use the official City Utilities payment portal. | Available 24/7; payment posts immediately according to the utility. |
| Phone | Call 260-427-1234 and follow payment prompts. | Electronic check, debit card and credit card options. |
| Outdoor kiosk | Citizens Square, 200 E. Berry Street. | Available 24/7; payments post immediately. |
| Indoor kiosk | Inside Citizens Square during regular business hours. | Accepts cash, checks and cards. |
| Send a check with your payment slip to the payment mailing address below. | Allow up to 10 days for delivery and processing. | |
| Walmart | Pay at a participating Fort Wayne Walmart with cash. | $2 convenience fee; bring the bill or 15-digit account number. |
Mailing Address for Payments
Fort Wayne City Utilities
PO Box 12669
Fort Wayne, IN 46864-2669
Include your 15-digit customer and account number on your check. Bank bill-pay services may mail a physical check even when you initiate the transaction online.
Where to Pay a Fort Wayne Water Bill at Walmart
Fort Wayne City Utilities lists five local Walmart locations that accept its water-bill payments. The service is cash-only, requires a bill or 15-digit account number and carries a $2 convenience fee.
- Southtown Crossing: 7502 N. Southtown Crossing
- Apple Glen Boulevard: 1710 Apple Glen Boulevard
- Coldwater Road: 5311 Coldwater Road
- Lima Road: 10105 Lima Road
- Maysville Road: 10420 Maysville Road
These addresses are in Fort Wayne, Indiana. Check store hours before traveling and retain your payment receipt.
Fort Wayne Water and Sewer Rates in 2026
Your monthly bill may include water consumption, a fixed meter-service charge, sewer charges, public fire protection and other applicable municipal utility charges. A higher bill does not always mean that your water usage increased.
2026 Residential Water Rate Examples
The following published rates took effect June 22, 2026.
| Water Charge | Inside City | Outside City |
|---|---|---|
| First 1,000 cubic feet, per 100 cubic feet | $3.59 | $3.95 |
| Next 49,000 cubic feet, per 100 cubic feet | $3.42 | $3.76 |
| Over 50,000 cubic feet, per 100 cubic feet | $2.73 | $3.00 |
| 5/8 × 3/4-inch meter monthly service charge | $8.05 | $8.45 |
| 3/4-inch meter monthly service charge | $9.90 | $10.35 |
One billing unit: 100 cubic feet equals approximately 748 gallons. Water usage rates are separate from sewer and other charges.
2026 Sewer Charges
Beginning January 1, 2026, the utility lists a monthly sewer service charge of $20.96 inside the city and $26.20 outside the city for a 5/8-inch meter. Metered residential sewer consumption is charged at $7.2239 per 100 cubic feet inside the city or $9.0308 outside the city.
Your actual monthly amount depends on meter size, consumption, service location and all other applicable charges. The full schedules are available on the official City Utilities rate page.
Deposits and Reconnection Charges
- Residential deposit: $0, $60 or $100 depending on credit score.
- Regular reconnection charge: $35.
- Same-day service reconnection charge: $70.
- Service shut-off charge: $35.
- Door hanger fee: $18.
- Returned check charge: $30.
These are published schedule amounts, not an estimate of what every customer owes. Ask Customer Support which fees apply to your account before requesting service.
Start or Stop Fort Wayne Water Service
Moving into or out of a Fort Wayne property? City Utilities offers an online new-service request and telephone assistance. Service activation depends on available appointments, so plan ahead.
Starting New Water Service
- Open the official New Service Request form.
- Enter the property street address, city, state and ZIP code.
- Complete the requested personal and mailing information.
- Indicate whether you own or rent the property.
- Select the requested service-start date and finish the application.
- Follow any further instructions from the utility about deposits, identification or appointment scheduling.
If the form cannot find your address, call 260-427-1234. Not every address near Fort Wayne necessarily has the same utility provider.
Stopping Service When You Move
Contact Customer Support to terminate water or sewer service. Have your account number, service address, requested closing date and forwarding address ready. Ask when the final bill will be issued and whether anything else is required.
Help Paying an Overdue Fort Wayne Water Bill
If you are concerned about a disconnection, contact City Utilities before the date on your notice. Customer Support can discuss payment arrangements and extensions, depending on your circumstances.
City Utilities Relief Fund
Eligible customers may receive up to $150 per year through the City Utilities Relief Fund (CURF).
Eligibility includes a denial of Township Trustee assistance, being the named account holder, using the service address as your residence and having no other outstanding City Utilities bills.
Late Fee Exemption
Some customers aged 65 or older, or receiving Social Security or disability income, may qualify for a late-fee exemption when their named utility account serves their primary residence.
Exemption from late fees does not prevent disconnection for nonpayment.
Review the official assistance program information and call 260-427-1234 to discuss eligibility or applications.
Fix Common Billing, Login and Water Service Problems
| Problem | Best Next Step |
|---|---|
| Cannot log in | Check your customer and account numbers against your bill. Use the official portal and call Customer Support if access still fails. |
| Payment not showing | Check the confirmation and payment method. Mailed payments may take up to 10 days. |
| High water bill | Compare meter readings, usage changes, running toilets and outdoor watering. Request assistance if the figures remain unexplained. |
| No water | Check the main valve, possible frozen pipes and whether nearby properties have service. Call 260-427-1234 if you suspect a system problem. |
| Sewer backing up | Call Fort Wayne Citizen Services at 311. Follow the after-hours prompts when needed. |
| Account overdue | Contact Customer Support promptly about payment arrangements and the cutoff deadline. |
| Wrong service address | Confirm the address and account information with the utility before making payment or requesting a transfer. |
What to Check When Your Water Bill Suddenly Rises
Fort Wayne City Utilities provides a practical High Utility Bill Investigation Checklist. Start by comparing the current meter reading with the reading on your last bill. Also inspect running toilets, leaking faucets, irrigation systems and changes in household water use.
In Fort Wayne, winter freezing can cause plumbing damage and unexpected leaks. Protect exposed plumbing and outdoor irrigation backflow equipment before freezing weather. Do not tamper with utility-owned meters or connections.
Fort Wayne City Utilities Contact and Office Information
Customer Support Center
Fort Wayne City Utilities
Citizens Square
200 East Berry Street, Suite 130
Fort Wayne, Indiana 46802
Phone: 260-427-1234
Phone support: Monday–Friday, 7:30 AM–5:30 PM
Customer Support provides help with accounts, new service, termination requests, billing and payment arrangements. The utility also offers English, Spanish and Burmese-speaking representatives.
After-hours sewer backup: Call 311 and follow the instructions for the appropriate department.
Accessibility: Large-print or Braille utility bills can be requested through Customer Support.
Frequently Asked Questions
How do I pay my Fort Wayne water bill online?
Visit the official City Utilities payment page, follow its payment portal link and enter the required account information. Save the payment confirmation after submitting.
What is the Fort Wayne Water Utility phone number?
Call 260-427-1234 for customer support, account questions and telephone bill payments.
Where do I log in to my water account?
Visit utilities.cityoffortwayne.org and choose Pay My Bill. Registered customers can sign in, while first-time portal users can register with their customer and account numbers.
Can I pay my water bill without going online?
Yes. The utility offers telephone payments, self-service kiosks, mailed checks and participating Walmart cash payments.
Is there a 24-hour water bill payment location?
Yes. The exterior payment kiosk at Citizens Square, 200 E. Berry Street, is available 24 hours a day, seven days a week.
How much does Walmart charge to accept a Fort Wayne utility payment?
The utility lists a $2 convenience fee for cash payments at participating Fort Wayne Walmart locations.
How do I start water service at a new Fort Wayne address?
Complete the official online New Service Request or call 260-427-1234. Service activation depends on appointment availability.
What happens if I cannot pay my water bill?
Contact City Utilities before the deadline to ask about an extension, payment arrangement and assistance programs. Some qualifying households may receive help through the City Utilities Relief Fund.
Why is my Fort Wayne utility bill higher this month?
Possible causes include increased water consumption, leaking plumbing, changed meter readings, rate changes or additional service charges. Review the official high-bill checklist and contact Customer Support if needed.
Who handles sewer backups in Fort Wayne?
Call 311 to report a sewer backup. For after-hours assistance, follow the automated instructions to reach the appropriate department.
Official Fort Wayne Utility Resources
Information note: WaterUtilities.org is an independent informational resource, not Fort Wayne City Utilities or an authorized payment processor. Use official utility channels for payments, account changes and emergency reports. Rates, charges and service procedures may change. Information reviewed October 2026.