Centerton Utilities: Pay Your Water Bill, Access Your Account & Get Help
Centerton Utilities provides water and sewer services in Centerton, Arkansas. Whether you need to pay a bill, register for an online account, arrange service at a new home or report a water line problem, the official options are explained below.
How to Pay Your Centerton Water Bill Online
The online portal allows customers to register for an account, sign in and manage water bill payments. You can start directly from the official payment website.
- Open the customer portal. Visit Centerton Utilities Customer Login.
- Sign in or register. Existing users can enter their username and password. First-time users should select the registration link shown below the login fields.
- Complete account registration if needed. Follow the portal instructions to connect your utility account. Have your recent bill and account number available.
- Review your bill. After signing in, select the account and review the balance, applicable charges and payment options.
- Submit your payment. Choose the available payment method, review the processor’s convenience fee and confirm the transaction.
- Keep the confirmation. Save the transaction receipt or confirmation number until the payment appears on your utility account.
Forgot your password? The portal provides a password-reset link that generates a reset email. Use the email associated with your registered account.
Other Ways to Pay Centerton Utilities
If you prefer not to use the online portal, the utility accepts several other payment methods.
| Payment Method | What to Do | Important Detail |
|---|---|---|
| Online portal | Sign in to pay | Published 3% processor fee |
| Phone payment | Call (479) 795-0222 and follow the payment prompts | Published 3% processor fee |
| In person | 517 N. Main St., Centerton | Cash, checks, credit cards and money orders accepted |
| Mail a check or money order with the payment coupon | Allow 5–7 business days before the due date | |
| Automatic bank draft | Complete the ACH recurring debit form | Monthly payment automatically deducted from your bank account |
| Drive-up drop box | Located at the utility office on N. Main Street | Allow time for collection and posting |
| Your bank’s bill pay | Set up the utility as a payee through your bank | Posting can take up to seven business days |
Where to Mail a Water Bill Payment
Centerton Utilities
517 N. Main St.
Centerton, AR 72719-9400
Include your payment coupon and account number. Do not mail cash.
For automatic bank draft enrollment, download the application from the official bill payment page. Submit the completed form and voided check following the utility’s instructions.
Local tip: Centerton Utilities reports that Mondays, Fridays and the first business day after a holiday are often busier at its office. Visiting midweek may help you avoid longer lines.
Centerton Utilities 2026 Rates and Fees
Centerton Utilities publishes a 2026 fee schedule effective January 1, 2026. Several important residential charges are shown below.
| Fee or Service | 2026 Amount |
|---|---|
| New residential account fee | $25 |
| Residential security deposit | $150 |
| Commercial security deposit | $250 |
| Transfer of service | $25 |
| Late-payment penalty | 10% of entire bill |
| Disconnect/reconnect fee | $30 |
| Additional after-hours reconnection fee | $100 |
| Returned payment fee | $30 |
| Safe Water Act charge | $0.40 per meter/month |
| BWRPWA capital improvement charge | $1.50 per meter/month |
| 3/4-inch meter replacement charge | $3 per meter/month |
Deposit exception: Homeowners may qualify to have their $150 deposit waived by providing an acceptable letter of credit from their previous water utility showing two full years of creditworthiness. This exception is not listed for renters.
Residential Water Rates
| Charge | Inside Centerton | Outside Centerton |
|---|---|---|
| 3/4-inch residential water base fee | $20.50 | $25.50 |
| Residential water usage per 1,000 gallons | $7.73 | $8.13 |
| 3/4-inch sewer base fee | $17.26 | $18.68 |
| Residential sewer usage per 1,000 gallons* | $7.99 | $9.08 |
*Sewer usage rates shown are for the published lower-volume bracket. Larger-volume thresholds have different rates. Base charges, applicable surcharges and other fees are additional. Source: Centerton Utilities Rates & Fees.
Starting Water and Sewer Service in Centerton
Moving to Centerton? New residential customers must complete the utility’s application process and pay the required deposit before water service is activated.
- Open the official new-service page. Visit Centerton Utilities New Service Request.
- Download the New User Agreement. Complete the residential application with the service address, applicant details and requested service date.
- Prepare identification. Attach a scanned copy of your driver’s license as required by the utility.
- Submit the completed documents. The county’s utility website allows customers to hand-deliver the application or scan and email it using the contact instructions on the official page.
- Arrange payment of the deposit. New residential customers generally pay a $150 deposit. The $25 new-account fee is added to the first bill.
- Confirm activation. If you submitted the application electronically and have not heard from the office within one business day, call (479) 795-0222 to confirm receipt.
Existing customers relocating to another Centerton Utilities service address should use the Transfer Service Agreement rather than assuming an existing account will automatically move to the new property.
Commercial and fire-hydrant accounts must be established at the utility office.
When Is a Centerton Water Bill Due?
Centerton Utilities uses four billing cycles. Your due date, late date and possible disconnection date depend on the cycle assigned to your service address.
- The due date is printed on your monthly statement.
- Accounts not paid by the applicable due date are assessed a 10% late penalty.
- Accounts remaining unpaid for 15 days after the due date may be subject to disconnection.
- Once an account is placed on the shut-off list, the published $30 reconnect fee applies.
- If a scheduled date falls on a weekend or federal holiday, the effective date moves to the next workday.
Do not assume a neighbor has the same payment deadline as you. Even nearby properties may belong to different billing cycles.
Read the official meter reading and billing-cycle explanation for the utility’s full procedure.
High Water Bill? Check These Before Calling
An unexpected water bill can be frustrating, especially when your household habits have not changed. Start with the billed consumption rather than the total amount alone.
- Compare usage. Check the number of gallons billed this month against earlier statements.
- Inspect toilets. A worn toilet flapper may allow water to run continuously without an obvious puddle.
- Check outdoor water use. Irrigation systems, hose bibs and landscaping can noticeably increase usage during Northwest Arkansas’s warmer months.
- Look for leaks. Inspect visible pipes, fixtures and the ground around outdoor plumbing.
- Compare the meter reading. Follow the utility’s official meter-reading guidance, and ask the office for help if the reading appears incorrect.
- Request an account review. Contact (479) 795-0222 with the account number, statement and unusual consumption details.
Remember that a higher total is not always caused entirely by increased water use. Base fees, sewer charges, late penalties and service fees can also affect the final bill.
Centerton Utilities Contact and Office Location
Centerton Utilities
517 N. Main St.
Centerton, AR 72719-9400
Customer service: (479) 795-0222
Office hours: Monday–Friday, 8:00 AM–4:30 PM
Website: centertonwater.gov
Contact page: Official customer contact form
Get directions to the Centerton Utilities office →
Local directions: The office is north of the cemetery on N. Main Street (Arkansas Highway 102B). The utility’s directions refer to the northbound turn at the stoplight near McDonald’s on Highway 102.
If you notice a suspected water-main break or another public water-line problem, call the utility at (479) 795-0222. Provide the nearest address or intersection and describe what you see. For immediate danger, contact emergency services.
Need Help Paying Your Water Bill?
If your bill is difficult to pay, contact Centerton Utilities before disconnection and ask what arrangements or assistance referrals may be available.
The utility’s official bill-payment page also lists Benton County organizations that may offer financial assistance, including Helping Hands in Bentonville and the Office of Human Concern in Rogers. Funding, eligibility and appointment availability can vary.
See the Centerton Utilities payment assistance information for the published contacts. Explain your due date and the amount needed to prevent disconnection when asking an organization for help.
Frequently Asked Questions
What is the Centerton Utilities bill pay website?
The official customer payment portal is centertonutilities.epayub.com. You can also reach it from centertonwater.gov.
What is the Centerton Utilities customer service number?
Call (479) 795-0222 for account questions, bill-payment assistance, new-service information or suspected water-line problems.
Can I pay my Centerton water bill by phone?
Yes. Call (479) 795-0222 and follow the automated payment prompts. The utility lists a 3% transaction fee for phone payments.
Can I pay without visiting the office?
Yes. Online payment, phone payment, automatic bank draft, mail and bank bill-pay options are available.
What if I forgot my online account password?
Open the official customer portal and select the password-reset option. Follow the email instructions to regain access.
How much is the new residential water deposit?
The published residential deposit is $150. Eligible homeowners may obtain a waiver using an acceptable two-year water-utility credit letter. A separate $25 new-account fee applies.
Does Centerton Utilities charge late fees?
Yes. The utility lists a 10% late fee on the entire bill when the account is not paid by its assigned billing-cycle deadline.
When can Centerton Utilities disconnect service for nonpayment?
Past-due accounts remaining unpaid 15 days after the due date may be subject to shut-off. Follow your actual notice and contact the utility immediately if payment is overdue.
Where is the Centerton Utilities office?
The office is at 517 N. Main St., Centerton, Arkansas 72719. Regular business hours are Monday through Friday, 8:00 AM to 4:30 PM.
How can I check my water quality report?
Visit the official forms and reports page, which includes the utility’s published water quality report.