Arlington Water Utilities Help Desk: Pay, Call, Report, Start Service or Fix a High Bill
Use this page like a city utility counter. Pick the task, use the official route, prepare the exact details, and avoid slow-payment, wrong-office, or emergency-routing mistakes.
Arlington Water Utilities Action Board
The fastest answer is usually not a paragraph. Use this board first.
| Searcher intent | Use this official route | Prepare first | Do not miss |
|---|---|---|---|
| Pay water/sewer/garbage/storm drainage bill | InvoiceCloud One Time Pay or Know Your H2O login | Account number, ZIP code, balance, payment method. | InvoiceCloud says One Time Pay needs no registration and accepts card, e-check, PayPal products, Venmo, Apple Pay and Google Pay. |
| View bill, usage or alerts | My Account / Know Your H2O | Most recent bill, username/password or registration details. | Portal can show remote-read meter consumption, transaction history, usage downloads, high-usage alerts and continuous-usage notifications. |
| New water service | Application for New Service | Service address, home/business choice, phone, owner/property details. | Arlington says to allow 1-3 business days for new-service request processing. |
| Main break, leak, sewer overflow, contamination | 817-459-5900 | Exact location, cross street, issue type, safety risk, photos only if safe. | This is the 24-hour emergency line. Do not use email for emergencies. |
| Water quality issue | 817-575-8984 | Address, affected faucet, hot/cold/both, color/odor/taste, time started. | The lab can mail the annual water quality report on request. |
| High bill / leak adjustment | Leak Adjustment Form | Repair proof, usage history, leak date, repair date, invoice/receipt. | The form says leak gallons must exceed average usage by 100% or greater and repair documentation is required. |
| App / mobile usage alerts | Search “Arlington Water” in the Apple App Store or Google Play. | Know Your H2O login credentials. | The app lets customers view/pay bills, track hourly/daily/monthly usage, and set high-usage alerts. |
| General city issue / non-water routing | Action Center: 817-459-6777 | Address, issue type, department if known. | Use Water Utilities directly for billing and 817-459-5900 for urgent water/sewer emergencies. |
Fast warning: if water is off, a pipe burst, sewage is backing up, water is flooding the street, or contamination is suspected, call 817-459-5900. Email and online customer-service requests are checked only periodically and are not for emergencies.
Official Contact, Office Locations and Local Context
Billing / Customer Service
Phone: 817-275-5931
Email: water@arlingtontx.gov
Hours: Monday-Friday, 8:00 AM-5:00 PM
24-Hour Water/Sewer Emergency
Emergency leaks, breaks, sewer backup:
817-459-5900
Call for water main breaks, water leaks, sewer overflows and water contamination concerns.
City / Utility Offices
Water Utilities:
1100 SW Green Oaks Blvd, Arlington, TX
City Hall:
101 W. Abram St., Arlington, TX 76010
| Local detail | Why it matters to the article | Useful action |
|---|---|---|
| City | Arlington, Texas. | Use Arlington-specific water portal, not Arlington VA/WA pages. |
| County / metro context | Arlington is in Tarrant County and part of the Dallas-Fort Worth area. | For assistance, Community Action Partners / Tarrant County routes may matter. |
| Customer portal name | Know Your H2O / Arlington Water Utilities My Account. | Use portal for bill view, usage downloads, remote-read meter data and alerts. |
| Emergency dispatch | Arlington Water crews respond to water and sanitary sewer emergencies 24/7. | Use 817-459-5900 for field emergencies instead of billing email. |
Pay Arlington Water Bill: Choose the Right Route
Fast online payment
- Use InvoiceCloud One Time Pay if you do not want to register.
- Use Know Your H2O if you want account tools and usage history.
- Save confirmation number, date, amount and method.
- For portal trouble, try a modern browser such as Chrome or Firefox.
Portal account benefits
- View and pay bills online.
- Review transaction and payment history.
- Analyze and download water/sewer usage.
- Add multiple accounts to one web profile.
- Use high-usage and continuous-usage notifications.
AutoPay setup
- Log in at waterbilling.arlingtontx.gov.
- Click Payment Options.
- Continue to InvoiceCloud.
- Add card or bank account.
- Set up AutoPay and complete the email registration step.
- Card AutoPay may have a convenience fee.
| Payment problem | What to do | Proof to keep | Call script |
|---|---|---|---|
| Paid but account still shows due | Check confirmation email, bank/card status and portal transaction history. | Confirmation number, date, amount, payment method, screenshot. | “Can you confirm whether this payment posted to account [number]?” |
| Shutoff / delinquent notice | Call customer service before relying on a slow method. | Notice date, due amount, payment confirmation. | “What exact amount and payment method protects service today?” |
| AutoPay card expired | Log in, Payment Options, Manage Recurring Payment Plan, update expiration or add a new payment method. | AutoPay confirmation email and next due date. | “Can you confirm my new AutoPay method is active before the next draft?” |
| One Time Pay not loading | Use a modern browser and avoid old Internet Explorer/unsupported operating systems. | Browser/device, error screenshot, account number. | “The payment page will not load. Which payment route should I use today?” |
Emergency: Main Break, Sewer Backup, No Water or Contamination
Water leak / main break
Call 817-459-5900 24 hours.
Use for visible street leak, bubbling pavement, major flow, sinkhole risk, or damaged meter/hydrant.
Sewer backup / overflow
Call 817-459-5900 24 hours.
Avoid wastewater contact, stop unnecessary water use and document only when safe.
Water quality issue
For water quality questions, call 817-575-8984.
For urgent contamination concern, use the emergency line first.
| Issue | Say this first | Have ready |
|---|---|---|
| No water | “My property at [address] has no water. Neighbors [are/are not] affected.” | Address, start time, account status, nearby construction, whether all taps are affected. |
| Street leak / main break | “Water is flowing/bubbling at [nearest address/cross street].” | Nearest landmark, traffic hazard, pavement damage, flow direction, safe photo if possible. |
| Sewer backup | “Wastewater is backing up at [floor drain/toilet/yard/manhole].” | Location, time started, rooms/fixtures affected, plumber findings if any. |
| Brown water / odor / particles | “Water changed at [time]. It affects [hot/cold/both] and [one tap/whole home].” | Clear-glass photo, address, neighbors affected, hydrant flushing or repair nearby. |
Burst-pipe freeze tip: Arlington has advised homeowners during winter weather to shut water off at the curb if they are able, to help limit property damage from flowing water, then call the emergency number.
Start, Stop, Reconnect or Turn Water On
New service
- Use the online Application for New Service.
- Choose address from the official list or select New Property if missing.
- Form asks whether service is for home or business.
- City field defaults to Arlington, TX.
- Allow 1-3 business days for processing.
Turn-on appointment
- Call 817-275-5931 between 8 AM-5 PM, Monday-Friday.
- Appointment windows: 8-10 AM, 10 AM-12 PM, 1-3 PM, or 3-5 PM.
- New-service and after-repair appointments are Monday-Friday, excluding holidays.
- Make sure all faucets, toilets, appliances and ice makers are off.
Reconnection after non-payment
- Appointment windows are not available for non-payment reconnections.
- You or a representative must be at the property when crews arrive.
- If more than 10 gallons pass through the meter, crews may turn water back off.
- Call by 4 PM if you need to verify whether water was left on.
- A $50 delinquent fee may be added to the next bill.
High Arlington Water Bill: Check Usage Before Disputing
Use the app / portal
Arlington Water app and Know Your H2O can help customers track usage by hour, day or month and set high-usage alerts.
Check irrigation first
Sprinkler issues can waste tens of thousands of gallons over a few months. Even small obstructions or bad head angles can create major water loss.
Free sprinkler evaluation
Arlington Water Utilities and Tarrant Regional Water District offer free sprinkler evaluations; inspections usually take about 45 minutes.
| High-bill clue | Check this | Evidence to save |
|---|---|---|
| Continuous usage overnight | Toilets, irrigation zones, hose bibs, water softener, pool fill line. | Usage screenshot from portal/app, date and time. |
| Sprinkler bill spike | Broken heads, wrong angles, stuck valves, controller schedule, watering before 10 AM or after 6 PM. | Photos, repair receipt, controller schedule, evaluation report. |
| Indoor leak | Toilet dye test, flapper, fill valve, faucets, water heater, under-sink lines. | Repair date, parts receipt or plumber invoice. |
| Leak repaired | Submit leak adjustment request if eligible. | Repair documentation. The leak adjustment form says leak gallons must exceed average usage by 100% or greater. |
| Rate question | Review current water/sewer ordinance rates and fixed monthly charges. | Bill line item, meter size, gallons, customer class. |
High-bill action links:
Water, Sewer, Garbage and Stormwater Rates: What to Verify
FY 2025 change
The city said FY 2025 rate changes took effect Oct. 1, 2024 and affected customers for 12 months through Sept. 30, 2025.
Average example
For an average residential customer using 8,000 gallons of water and 4,000 gallons of wastewater per month, the city described a $3.65 monthly increase.
Current ordinance rates
The city code lists water and sewer rates amended by Ordinance 24-052, adopted Sept. 17, 2024.
| Rate / fee item | Official detail to include | User question answered |
|---|---|---|
| Residential water usage | 0-2 thousand gallons: $2.27; 3-10: $3.14; 11-15: $4.60; 16-29: $6.84; over 30: $8.24 per 1,000 gallons. | “Why did usage above normal cost more?” |
| Residential fixed water fee | 5/8 x 3/4 inch meter under 2,000 gallons: $7.76; 5/8 x 3/4 inch over 3,000 gallons: $11.26. | “Why do I still have a bill with low use?” |
| Wastewater fixed and consumption charges | 5/8 x 3/4 inch residential under 2,000 gallons: $8.82 fixed plus $6.11 per 1,000 gallons; over 3,000 gallons: $15.14 fixed plus $6.11 per 1,000 gallons. | “Why is sewer charged separately?” |
| Residential wastewater winter averaging | Residential billable wastewater flows are based on the average of the three lowest of four months from December, January, February and March, adjusted each April. | “Why does sewer billing not always match this month’s water use?” |
| Garbage and stormwater change | The FY 2025 announcement said garbage increased 5% / $1 per month and stormwater increased 50 cents per month. | “Why is my utility bill higher even if water use is similar?” |
Bill-reading tip: before calling, identify whether the questioned amount is water usage, sewer, stormwater/drainage, garbage/recycling, late fee, reconnect/delinquent fee, fixed charge or payment fee.
Water Quality Report, Lab Phone and Source Water
2025 report facts
Arlington Water Utilities said its lab took 7,423 samples and completed 17,388 analyses in 2025.
Water produced
The city reported 18,509,625,832 gallons of treated water produced for customers in 2025 and a system water loss percentage of 9.46%.
Report by mail
Residents can request a copy of the Water Quality Report by calling the lab at 817-575-8984.
| Concern | What to check | Who / where to use |
|---|---|---|
| Annual drinking water report | ArlingtonTX.gov/waterccr | Use for regulated water quality results and source-water information. |
| Lead service line inventory | The city said none of the water service lines in Arlington were found to be made of lead in the inventory released in October 2024. | Use ArlingtonTX.gov/sli or contact the city for service-line questions. |
| Brown/cloudy water | Hot vs cold, one faucet vs whole house, time started, nearby work, neighbors affected. | Call water quality or emergency line depending on urgency. |
| Possible contamination | Stop guessing; report urgently. | Use 817-459-5900 for urgent suspected contamination. |
Payment Assistance, Care and Share, CAP and Plumbing Help
Community Action Partners
Arlington water bill assistance has routed through Community Action Partners / City of Fort Worth for Tarrant County residents when funding is available.
Arlington CAP office:
401 W. Sanford St., Suite 2700
Phone: 817-392-7425
Care and Share
Arlington Water Utilities has referenced Care and Share for customers facing economic crises through local nonprofit partners.
Call customer service to ask whether funds or referrals are currently available.
Minor plumbing repair help
The city has described a Minor Plumbing Repair Assistance Program for homeowners needing help with minor repairs that can cause high bills, such as toilet flapper or seal problems.
Ask whether the program is open and what proof is required.
Funding warning: LIHWAP/Texas Utility Help funding status can change. The city previously noted that TexasUtilityHelp.com stopped taking LIHWAP applications after funding was not extended, while CAP continued taking water-bill assistance applications in person or by mail.
Arlington Water App, Alerts and Free Sprinkler Evaluation
Mobile app
- Search “Arlington Water” in Apple App Store or Google Play.
- Use Know Your H2O credentials.
- View and pay water/sewer bills.
- Track hourly, daily or monthly usage.
- Set high-usage alerts.
Free sprinkler evaluation
- Offered with Tarrant Regional Water District.
- Usually takes about 45 minutes.
- Licensed irrigator visually inspects backflow device, sprinkler heads and controller schedule.
- Homeowner gets a report with recommendations.
Watering tips that save money
- Use native/adaptive plants from Texas SmartScape.
- Water only when needed; no more than twice weekly is often recommended in summer.
- Water before 10 AM or after 6 PM to reduce evaporation.
- Keep lawns around 3 inches or higher.
Renters, Landlords, Apartments, HOAs and Shared Meters
| Situation | What it means | Best next step |
|---|---|---|
| Tenant has city account | Resident pays Arlington Water Utilities directly. | Use the portal, new-service form and billing phone directly. |
| Water included in rent | Landlord/property owner may hold the city account. | Ask landlord for billing basis and who handles emergencies. |
| Apartment submeter billing | Property manager or billing vendor allocates water charges. | Ask for meter method, fees, usage period and dispute route. |
| HOA/condo master meter | Water may be billed through dues or association charges. | Ask HOA whether an individual city account exists. |
| Shared meter | Multiple units may share one account or meter. | Confirm allocation formula before disputing with the city. |
Map: Arlington Water Utilities Office and City Hall
For walk-in, payment window, documentation or service tasks, verify current hours before visiting. Use the map for 1100 SW Green Oaks Blvd; City Hall is at 101 W. Abram St.
| Place | Address / contact | Use for |
|---|---|---|
| Arlington Water Utilities | 1100 SW Green Oaks Blvd, Arlington, TX | Utility customer-service office location listed in the water portal. |
| City Hall | 101 W. Abram St., Arlington, TX 76010 | General city contact and official city address. |
| Billing phone | 817-275-5931 | Account, bill, login, payment, new service and customer-service questions. |
| Emergency dispatch | 817-459-5900 | Water main break, water leak, sewer overflow, contamination or urgent field issue. |
| Water quality lab | 817-575-8984 | Water quality report copy and water-quality questions. |
| Action Center | 817-459-6777 | General city routing, non-water city requests and contact help. |
Arlington Water Utilities FAQ
What is the Arlington Water Utilities phone number?
For billing and customer service, call 817-275-5931. For 24-hour emergency leaks, breaks, sewer backup or contamination concerns, call 817-459-5900.
How do I pay my Arlington water bill online?
Use the official Know Your H2O / Water Utilities portal or InvoiceCloud One Time Pay. InvoiceCloud says One Time Pay does not require registration and supports multiple payment options.
What can I do in the Arlington Water portal?
You can view and pay bills, review transaction/payment history, analyze and download water/sewer usage, add multiple accounts, and use high-usage or continuous-usage notifications.
What is the Arlington water emergency number?
Call 817-459-5900, 24 hours a day, for water main breaks, water leaks, sewer overflow, sewer backup or suspected water contamination.
How do I start new Arlington water service?
Use the online Application for New Service. Arlington says requests collect service address, property/owner details and application information, and to allow 1-3 business days for processing.
Does someone need to be present when water is turned on?
To guarantee water is turned on, Arlington’s guidelines say you or a representative must be at the property when the crew arrives. If you cannot be present, all water-related appliances and fixtures must be off.
Why is my Arlington water bill high?
Common causes include irrigation leaks, toilet leaks, continuous usage, seasonal outdoor watering, rate changes, sewer winter averaging, pool filling or an actual usage increase. Use the portal/app, check leaks, and gather repair proof before requesting review.
Does Arlington offer leak adjustments?
Arlington’s leak adjustment form says the leak gallons must exceed average usage by 100% or greater and repair documentation is required. Submit proof such as plumber invoice, parts receipt, photos and repair date.
Where can I find the Arlington Water Quality Report?
Use ArlingtonTX.gov/waterccr. Residents can also request a copy by calling the water lab at 817-575-8984.
Does Arlington have a water app?
Yes. Search “Arlington Water” in the Apple App Store or Google Play. The app can help customers view/pay bills, track usage by hour/day/month and set high-usage alerts.
Where are Arlington Water Utilities offices?
The water portal lists office locations at 1100 SW Green Oaks Blvd and 101 W. Abram St. Verify the correct office and hours before visiting.
Can I get help paying an Arlington water bill?
Ask Arlington Water Utilities about current assistance, Care and Share, Community Action Partners and any open plumbing repair assistance. Funding and application routes can change.
Is this the official Arlington Water Utilities website?
No. This is an informational guide. Always confirm live balance, payment posting, shutoff status, emergency instructions, rates, forms and service actions through official City of Arlington sources.
30-Second Arlington Water Checklist
Paying? Use Know Your H2O or InvoiceCloud; save confirmation, date, amount and method.
Emergency? Main break, leak, sewer overflow or contamination: call 817-459-5900, 24 hours.
Calling billing? Use 817-275-5931 with account number, service address and exact question.
High bill? Check app/portal usage, irrigation, toilets, leak proof and leak adjustment eligibility.
Starting service? Apply online and allow 1-3 business days; prepare to be present for turn-on if required.
Water quality? Use ArlingtonTX.gov/waterccr or call 817-575-8984 for a mailed report copy.