Palm Beach County Water Utilities Fast Help: Pay, Call, Start Service or Report a Problem
Use this as a scan-first utility desk. Pick your issue, use the official route, prepare the exact details, and avoid wrong-provider, slow-payment, shutoff, or emergency-routing mistakes.
Quick Action Board
| User intent | Use this official route | Have ready | Important detail |
|---|---|---|---|
| Pay online / check balance | PBC Water online account | 10-digit account number, service address, balance, payment method. | Official payment page accepts MasterCard, Visa, Discover, and American Express online. |
| Check by phone | 561-740-4600 or 877-477-1305, option #2 | Routing number and checking/savings account number. | PBCWUD FAQ says representative-assisted telephone check payment has no fee during normal business hours. |
| Start new residential service | 561-740-4600, option #4 | US government photo ID, proof of residency, checking/routing number. | Most new residential accounts require a $110 deposit and $35 activation fee. |
| Emergency water/sewer problem | 561-740-4600, option #1 | Exact address, cross street, hazard type, time noticed, photos if safe. | Use for low pressure, sewer backup, exposed leaks, broken meter lid, main valve box problems, hydrant/main break. |
| Find your provider | PBCWUD Find Your Provider map | Service address, not mailing address. | Palm Beach County has 20+ water utilities; PBCWUD is not the provider for every city or neighborhood. |
| Short-term payment extension | Customer Service Center | Account number, notice, due date, amount you can pay. | PBCWUD FAQ says available short-term extensions can be requested by calling customer service. |
Wrong-provider warning: your mailing city may say Boca Raton, Delray Beach, Boynton Beach, West Palm Beach, Belle Glade, Pahokee, South Bay, Wellington, or another city, but your water provider may still be PBCWUD, a city utility, a private system, an HOA, or a submeter company. Check the provider before paying.
Official Contact, Offices, Hours and Service Area
Customer service
Phone: 561-740-4600
Boca / Delray: 561-278-5135
Account info: option #4
Call center: 7:30 AM-6:00 PM, Monday-Friday
Eastern Customer Service
Address:
9045 Jog Road
Boynton Beach, FL 33472
Walk-in: 8:00 AM-5:00 PM, Monday-Friday
Drive-up: Boynton Beach only, 8:00 AM-5:00 PM.
Western Region / Glades
Phone: 877-477-1305
Address:
2976 State Road 15
Belle Glade, FL 33430
Walk-in: 8:00 AM-5:00 PM, Monday-Friday
Mailing address
P.O. Box 24740
West Palm Beach, FL 33416
Return the proper bill portion with mailed payment. Do not mail cash.
Administration / technical teams
Phone: 561-493-6000
Administration, Engineering, Operations & Maintenance, Regulatory Compliance, Backflow Prevention, and facility-tour routing.
Scale of utility
PBCWUD serves unincorporated Palm Beach County and is the county’s largest water utility, serving more than 600,000 residents; a 2026 report release states more than 645,000 residents across 1,300 square miles.
First Confirm Your Provider
This prevents the most expensive mistake: paying PBCWUD when your actual provider is a city, private utility, HOA, landlord, submeter company, or special district.
| Where you live / bill says | What to check | Why it matters |
|---|---|---|
| Unincorporated Palm Beach County | Use PBCWUD Find Your Provider and your bill. | PBCWUD says it provides service across unincorporated Palm Beach County. |
| Boca Raton / Delray area | Call 561-278-5135 if your PBCWUD bill or official route points there. | Some Boca/Delray residents may use PBCWUD routing while others use city utilities. |
| Glades / Belle Glade / Pahokee / South Bay | Check provider and western-region routing. | PBCWUD has a Western Region Customer Service Center in Belle Glade, but nearby cities may also have local utilities. |
| Condo, HOA, rental, gated community | Ask whether water is direct, master-metered, billed through dues, or submetered. | The person using the water may not be the direct utility account holder. |
| Neighbor has a different provider | Use address lookup instead of assuming by ZIP code. | Palm Beach County has more than 20 water utilities. |
Official provider check:
Bill Pay and Login: Exact Payment Options
Online
Pay with credit/debit card or check at pbcwater.com / online account.
Automatic debit
Sign up by logging into your account or using the official Automatic Debit Form.
Check by phone
Call 561-740-4600 or 877-477-1305, option #2.
Bank bill pay
Your bank needs the 10-digit PBCWUD account number.
| Method | Official detail | Use when | Do not miss |
|---|---|---|---|
| Online account / Pay online | Access account at pbcwater.com / ebill.pbcwater.com. Cards accepted: MasterCard, Visa, Discover, American Express. | Routine payment, balance, bill history, e-bill, account access. | Match account number and service address before submitting. |
| Check by phone | 561-740-4600 or 877-477-1305, option #2. Boca/Delray residents may use 561-278-5135. | Representative-assisted payment with bank information. | Have checking/savings routing and account number. PBCWUD currently does not accept credit card payments over the phone for new-service start. |
| Automatic debit | Use online account or Automatic Debit Form. | Avoiding missed future due dates. | Autopay may not cover an existing past-due balance; confirm first draft date. |
| Use pre-addressed return envelope with the correct bill portion. | Normal bills with enough mailing time. | Do not send cash. Not safe for shutoff notices. | |
| Bank bill pay | Set up through your bank using the 10-digit account number. | Scheduled non-urgent payments. | Bank “paid” can mean the bank sent payment, not that PBCWUD posted it. |
| In person | Customer Care Centers at 9045 Jog Road, Boynton Beach and 2976 State Road 15, Belle Glade. | Need receipt, account help, documents, or service questions. | Walk-in hours are 8 AM-5 PM Monday-Friday. |
| Drop box | Drop boxes credit same business day if received before 9:00 AM. | After-hours check/money-order drop. | Do not put cash in drop boxes. |
Shutoff-risk payment rule: if a disconnection notice is active, call before relying on mail, bank bill pay, or a third-party route. Ask which method posts fast enough and whether you must call back after paying.
Drop Boxes and Payment Locations
| Location | Address | Use for |
|---|---|---|
| Palm Beach County Main Library | 3650 Summit Boulevard, West Palm Beach | Drop-box payment. |
| PBCWUD Customer Service Center | 9045 Jog Road, Boynton Beach, FL 33472 | Walk-in, drive-up, payment, documents, drop box. |
| Western Region Customer Service Center | 2976 State Road 15, Belle Glade, FL 33430 | Walk-in, payment, documents, drop box. |
| Palm Beach County West Boca Branch Library | 18685 State Road 7, Boca Raton | Drop-box payment. |
| Belle Glade City Hall | 110 Dr. Martin Luther King Jr. Blvd West, Belle Glade | Drop-box payment. |
| City of South Bay | 335 SW 2nd Avenue, South Bay | Drop-box payment. |
| City of Pahokee | 207 Bacom Point Road, Pahokee | Drop-box payment. |
Drop-box timing: official PBCWUD payment page says drop-box transactions received before 9:00 AM are credited the same business day. Never place cash in a drop box.
Start, Stop or Change Service
Start residential service
- Confirm address is in PBCWUD service area.
- Call 561-740-4600, option #4.
- Have checking account and routing number ready.
- Have US government photo ID.
- Have proof of residency: closing deed, settlement statement, or lease signed by property owner.
- Most new residential accounts: $110 deposit + $35 activation fee.
Start business / non-residential
- Owner/officer identification required.
- SS4 form with EIN / Tax ID required.
- If someone else starts service, bring owner/officer authorization letter and ID copy.
- Ask if application or in-person visit is required.
Stop or transfer service
- Stop date / closing date.
- Forwarding address.
- Deposit credit/refund question.
- Final bill method.
- Old and new service address if transferring.
| Official deposit rule | What it means | User action |
|---|---|---|
| Deposit required before service starts | Deposit does not stop termination for non-payment. | Pay deposit and activation fee before expecting service start. |
| Credit after 12 months possible | Deposit may be credited after 12 months if account has no more than one past-due notice, continuous service, no delinquent turnoffs, and no uncollectable payment. | Ask customer service when your deposit review date is. |
| No interest | Deposits do not accrue interest. | Do not expect interest with deposit credit/refund. |
| Rental property owner rule | Owner account may be established after a tenant terminates service. | Landlords should watch vacancy dates and tenant turnoff dates. |
| Base facility fee continues | Customer pays base facility fee for service availability once connected, even if no water is used. | Do not assume a zero-usage month means no bill. |
Past-Due Bill, Extension or Reconnection
Notice received
- Call before paying slowly.
- Ask exact amount to stop disconnection.
- Ask deadline and posting method.
- Ask whether you must call back after payment.
Extension question
PBCWUD FAQ says customers can request an available short-term extension by contacting customer service.
Main: 561-740-4600
Boca/Delray: 561-278-5135
Field staff cannot take payments
PBCWUD FAQ says payments cannot be taken by field personnel.
Use official customer-service or payment routes only.
Water or Sewer Emergency: Use Option #1
Report water issue
Low water pressure, main break, hydrant leak, exposed leak near meter, broken/missing meter lid, main valve lid or box issue.
Report sewer issue
Sewer backup, sewer complaint, wastewater overflow, or possible public sewer emergency.
| Problem | Say this | Have ready |
|---|---|---|
| No water / low pressure | “Low/no water at [address]. Neighbors [are/are not] affected.” | Address, cross street, time started, account status if known. |
| Main break / hydrant leak | “Water is flowing/bubbling at [exact location].” | Nearest address, road hazard, photos only from safe location. |
| Sewer backup | “Wastewater is backing up at [fixture/room].” | Location, time started, plumber findings if any, avoid contact with wastewater. |
| Meter lid / valve box hazard | “Meter box/lid/main valve box is broken or missing at [location].” | Nearest landmark, safety risk, photo if safe. |
| Boil water notice question | “Was my address affected, and is the notice lifted?” | Address, notice tag, media notice, time service was interrupted. |
Boil notice detail: PBCWUD FAQ says if fewer than 300 people are affected, a tag may be hung on the door; if more than 300 are affected, notification may be through local media. Call option #1 for details.
High Bill, Leak Check and AMI Alerts
myAMI / AMI
PBCWUD’s AMI system gives real-time usage data and can potentially detect leaks or issues faster.
Meter data sent includes meter readings, meter ID, and diagnostic information.
Toilet leak range
PBCWUD FAQ says silent toilet leaks can waste from 30 to 500 gallons per day.
Dye test: put food dye in tank, wait 15-20 minutes without flushing, then check bowl.
Irrigation leak check
Turn off indoor water, then check meter movement. Broken sprinkler heads, stuck valves, and underground irrigation leaks can drive South Florida bills up quickly.
| Check | Why it matters | Proof to collect |
|---|---|---|
| Compare current month to same month last year | Irrigation, pool fill, sod, guests, and seasonal heat can change usage. | Current bill, prior bill, same-month bill. |
| Toilet dye test | Silent leak may not be heard. | Photo/video, repair date, parts receipt. |
| Irrigation zones | Broken heads and valves can run during early morning hours. | Zone number, broken head photo, timer setting. |
| Pool fill / auto-fill | Auto-fill valves can hide continuous use. | Pool fill schedule, repair notes. |
| AMI continuous usage | Overnight flow suggests a leak or running fixture. | AMI screenshot, dates/times, repair proof. |
| Meter reread/test question | If no leak is found, ask whether reread or meter test is available. | Photos, dates, plumber note, usage timeline. |
Residential Rates People Actually Need
Official PBCWUD residential rates page says water, wastewater, reclaimed-water rates and guaranteed revenue fees increased 3.687% effective October 1, 2025.
| Residential item | Official amount shown | Why searchers care |
|---|---|---|
| Single-family 5/8" x 3/4" base facility fee | Water $14.09 + wastewater $25.13 = combined $39.22 | Common base charge for residential accounts before usage. |
| Single-family 1" base facility fee | Water $32.16 + wastewater $57.33 = combined $89.49 | Large homes/meters may see higher fixed charges. |
| Multi-family base facility fee | Water $11.06 + wastewater $22.01 = combined $33.07 | Useful for apartment/condo billing questions. |
| Single-family usage 0-4 | Water $2.31 + wastewater $2.59 = combined $4.90 | Lower-use tier. |
| Single-family usage 5-10 | Water $5.11 + wastewater $2.59 = combined $7.70 | Moderate-use tier. |
| Single-family usage 11-25 | Water $9.06 + wastewater $0.00 = combined $9.06 | Higher tier; often relevant to irrigation/pool usage. |
| Single-family usage over 25 | Water $10.45 + wastewater $0.00 = combined $10.45 | High-use tier; check leaks/irrigation. |
| Reclaimed water commodity | $0.36 | Important where reclaimed irrigation service exists. |
How to use this rate section: treat these as the official rate-page amounts available at refresh time. Before publishing long-term, recheck the PBCWUD Residential Rates page because rates may change after annual indexing.
Water Quality, Chlorine Flush and Boil Notice Help
2025 CCR result
PBCWUD’s June 24, 2026 release says the 2025 Water Quality Report shows zero water quality violations.
Printed copy request: email name and full mailing address to WUDPR@pbcwater.com.
Source water
East service area: Biscayne Aquifer, about 150 feet underground.
West service area: Floridan Aquifer, about 1,000-1,200 feet underground.
System facts
Five water treatment plants, more than 2,500 miles of water lines, and more than 50,000 water quality analyses annually.
| Water-quality question | Fast answer | What user should do |
|---|---|---|
| Why chlorine smell/taste? | PBCWUD normally uses chloramine but periodically switches to free chlorine for system maintenance. | Refrigerate an open container for a few hours if sensitive to taste/odor. |
| 2026 temporary modification | July 5-July 25, 2026: free chlorine instead of chloramine; utility says water remains safe to drink. | Special users—dialysis, aquariums, fish/shellfish tanks—should seek professional guidance. |
| Not affected area | 2026 notice says Belle Glade, Pahokee, and South Bay are not affected by that process because the system remains on chlorine year-round. | Still call option #1 if you have a local water-quality issue. |
| Brown/cloudy water | May follow flushing, repair, main break, or private plumbing issue. | Record hot/cold, one faucet/all faucets, time started, photos in clear glass. |
| Boil water notice | If fewer than 300 people affected, door tag may be used; if more, local media may be used. | Call 561-740-4600 option #1 or 561-278-5135 option #1 for address-specific details. |
Lead, Copper and Service Line Inventory
Local lead code
PBCWUD says Palm Beach County adopted a standard building code in 1974 for unincorporated areas that did not allow lead service lines, before the 1986 national ban.
Who owns what?
PBCWUD owns/maintains the service line from water main to meter box. Property owner owns the section from meter box to building.
Inventory map
PBCWUD is conducting a system-wide service line inventory and provides an interactive service-line inventory map.
| Concern | Official guidance to include | Action |
|---|---|---|
| Lead in home plumbing | Lead can come from private plumbing materials, fixtures, faucets, and older service lines. | Use the service-line inventory map and review home plumbing age. |
| Reduce lead exposure | Use cold water, flush tap, clean aerators, use certified filters properly, and do not run hot water through filters. | Follow EPA/PBCWUD guidance, especially after plumbing work. |
| Boiling water | PBCWUD lead page says boiling water does not remove lead. | Use certified filtration and cold-water flushing instead. |
| Testing | If concerned, have water tested by an accredited laboratory. | Call Palm Beach County Health Department at 561-840-4500 and ask for the Lead Poisoning Prevention Program. |
| Stagnant water | Flush from cold tap for 15-30 seconds before drinking/cooking if water has gone unused for more than six hours. | Especially useful for older plumbing or after vacations. |
Reclaimed Water, Irrigation and Conservation
Reclaimed-water leader
Palm Beach County says it is the leading supplier of reclaimed water in Southeast Florida and reclaims about one-third of wastewater it cleans.
Irrigation use
About 15 million gallons per day of reclaimed water is distributed to local golf courses and residential lawns for irrigation.
Purple pipes
Reclaimed water is delivered through a separate pipe system painted purple and is used for irrigation, not drinking.
| Outdoor-use question | Practical answer | Bill impact |
|---|---|---|
| Why did my bill jump after landscaping? | New sod, irrigation timer changes, broken heads, or stuck zones can use large volumes. | Check AMI, run zones briefly, inspect wet soil. |
| Can reclaimed water help? | Where available, reclaimed water reduces demand on fresh drinking-water supplies. | Reclaimed commodity rate is much lower than potable high-tier use. |
| Can I water any time? | Reclaimed water may reduce some irrigation restrictions, but local rules still matter. | Check current county/water-management restrictions. |
| What indoor leaks matter most? | Faucets, pipes, toilets, showerheads, and aerators. | PBCWUD conservation page says even small leaks can waste over 20 gallons or more per day. |
Payment Help and Local Assistance
Ask PBCWUD first
Ask about available short-term extension, reconnect rules, deposits, past-due amount, and fastest posting route.
Call: 561-740-4600
Community Services
Call center: 833-CSD-WILL / 833-HHA-WILL
Hours: 8:00 AM-4:30 PM
Office: 810 Datura Street, West Palm Beach, FL 33401
LIHEAP / local help
County assistance page points users to Florida LIHEAP and says to call 211 for local community resources such as food, utilities, emergency assistance, and nonprofits.
Map and Office Locations
| Place | Address | Best use |
|---|---|---|
| Eastern Customer Service Center | 9045 Jog Road, Boynton Beach, FL 33472 | Walk-in service, drive-up, payments, account help, documents. |
| Western Region Customer Service Center | 2976 State Road 15, Belle Glade, FL 33430 | Western/Glades customer service, payments, account help. |
| Mailing address | P.O. Box 24740, West Palm Beach, FL 33416 | Mailed payment/correspondence using current bill instructions. |
| Main Library drop box | 3650 Summit Boulevard, West Palm Beach | Drop-box payment. |
| West Boca Branch Library drop box | 18685 State Road 7, Boca Raton | Drop-box payment. |
| Community Services | 810 Datura Street, West Palm Beach, FL 33401 | Assistance-program office route. |
Official Links Used in This Guide
Palm Beach County Water Utilities FAQ
What is the Palm Beach County Water Utilities phone number?
Main customer service is 561-740-4600. Western/toll-free routing is 877-477-1305. Boca and Delray residents may use 561-278-5135. For water or sewer emergencies, call 561-740-4600 and select option #1.
How do I pay my PBCWUD water bill online?
Use the official PBC Water online account at ebill.pbcwater.com or pbcwater.com. The official payment page says online payments accept MasterCard, Visa, Discover, and American Express.
Can I pay by phone?
Yes. PBCWUD lists check-by-phone payment through 561-740-4600 or 877-477-1305, option #2. The FAQ says telephone payment with a representative requires bank routing and checking/savings account details and has no fee during normal business hours.
What is the emergency number?
Call 561-740-4600 and select option #1. Boca/Delray residents can call 561-278-5135 and select option #1. Use this for low pressure, sewer backup, exposed leaks, meter lid hazards, main valve box problems, main breaks, or hydrant leaks.
Where are the PBCWUD customer service centers?
Eastern Customer Service Center: 9045 Jog Road, Boynton Beach, FL 33472. Western Region Customer Service Center: 2976 State Road 15, Belle Glade, FL 33430. Walk-in hours are 8:00 AM-5:00 PM Monday-Friday.
How do I start new residential water service?
First confirm your address is in PBCWUD’s service area. Then call 561-740-4600 and select option #4. Have your checking account and routing number, government photo ID, and proof of residency ready. Most new residential accounts require a $110 deposit and $35 activation fee.
Does PBCWUD serve every Palm Beach County address?
No. Palm Beach County has more than 20 water utilities. Use the official Find Your Provider tool and your latest bill to confirm whether PBCWUD, a city utility, HOA, landlord, or private system is your provider.
Can I request a payment extension?
PBCWUD FAQ says available short-term extensions can be requested by contacting the Customer Service Center at 561-740-4600 or, for Boca Raton residents, 561-278-5135.
Can a field representative take my payment?
No. PBCWUD FAQ says payments cannot be taken by field personnel. Use official online, phone, mail, drop-box, or in-person customer service routes.
Why is my bill high?
Common causes include toilet leaks, irrigation leaks, pool fill, broken sprinkler heads, seasonal outdoor watering, continuous AMI usage, estimated/corrected reads, or rate changes. Toilet leaks can waste 30 to 500 gallons per day.
What did PBCWUD say about 2025 water quality?
PBCWUD’s June 24, 2026 release says the 2025 Water Quality Report showed zero water quality violations and that PBCWUD conducted more than 50,000 water quality analyses.
What should dialysis or aquarium users know during a chlorine flush?
During temporary free-chlorine treatment periods, PBCWUD advises specialized users such as dialysis users and aquariums/fish tanks to seek professional guidance for removing chlorine residuals. Other customers generally need no precautions, but sensitive customers may refrigerate an open container of water for a few hours.
Who owns the water service line?
PBCWUD says it owns and maintains the section from the water main to the meter box. The property owner owns the section from the meter box to the building.
Where can I get help with utility bills?
Ask PBCWUD first about extensions and account options. Palm Beach County Community Services lists 833-CSD-WILL / 833-HHA-WILL and points residents to Florida LIHEAP and 211 for local resources.
Is this the official PBCWUD website?
No. This is an informational guide. Confirm live account balance, fees, deadlines, shutoff status, notices, service rules, and emergency instructions with official Palm Beach County Water Utilities sources.
30-Second PBCWUD Checklist
Paying? Use ebill.pbcwater.com, 10-digit account number, save confirmation.
Emergency? Call 561-740-4600 option #1; Boca/Delray 561-278-5135 option #1.
Starting service? Confirm provider, call option #4, prepare ID, proof of residency, checking/routing number, $110 deposit, $35 activation fee.
High bill? Check AMI, toilet dye test, irrigation zones, pool fill, and repair proof before disputing.
Wrong provider? Use Find Your Provider before paying any Palm Beach County water bill.