Baltimore Water Utility 2026: Bill Pay, Login & Phone

How to Pay Your Baltimore Water Bill Online

Baltimore offers online water-bill lookup and payments through its official city services website. Customers can search for their water account using the account number or property service address.

Step 1: Find Your Water Account

1. Open the official Baltimore Water Account Lookup.
2. Choose Account Number if you have a recent statement.
3. Enter the 11-digit account number printed on the bill.
4. Alternatively, select Service Address to search by property location.
5. Enter the address as it appears on the bill, using standard abbreviations such as N, S, E, W, St or Dr.
6. Select Search and review the matching account.

Step 2: Submit Your Payment

1. Open the Baltimore Online Payment Directory.
2. Select Water from the list of payment types.
3. Follow the authorized payment system’s instructions.
4. Confirm the water account and amount due.
5. Select your payment method.
6. Review any processing charges.
7. Submit the payment and retain the confirmation number.

Baltimore Water Online Payment Fees

The city distinguishes its utility payment fee from the percentage-based fees charged for some non-utility transactions. Always check the total on the payment screen before confirming.

Baltimore Water Bill Login and Customer Portal

Baltimore has separate online tools for paying bills and reviewing detailed water-account information.

The DPW Water Bill Customer Self-Service Portal allows customers to review billing history, payment activity, water consumption and available account alerts.

Official portal: waterbillportal.baltimorecity.gov

How to Register for Water Account Access

1. Open the Baltimore Water Bill Portal.
2. Choose the account registration option.
3. Locate the activation code on your current water bill or official welcome letter.
4. Enter the requested account details and activation code.
5. Complete the username, password and identity-verification steps.
6. Sign in to review your available water-account information.

Where Is the Activation Code?

The city’s updated water bill includes an activation code in the account information or message section. Current portal instructions describe an eight-character activation code.

For Baltimore County customers accessing the city’s billing portal, the code may appear in:

• The official portal launch letter.
• The first page of the updated water bill.
• A new customer welcome letter.

If your code is missing or not accepted, contact DPW billing at 410-396-5398.

What Can You See After Logging In?

• Water-bill statements and account activity.
• Payment history.
• Water consumption information.
• Monthly, daily or hourly usage details where available.
• Usage alerts and account notifications.
• Available paperless billing options.

Set Up Baltimore Water Bill AutoPay

Baltimore’s authorized payment system supports automatic payments using a debit card, credit card or electronic bank-account payment.

How to Enroll

1. Visit Baltimore Payments and Account Lookup.
2. Select the Water payment option.
3. Open the Customer Payment Portal linked from the city’s instructions.
4. Register or sign in to your payment profile.
5. Find the AutoPay option for the linked account.
6. Select the payment method and enter the requested information.
7. Review the authorization and confirm enrollment.

The city’s Paymentus instructions explain that AutoPay customers can check the account page for a green AutoPay indicator showing that automatic payment is active.

Customers also receive an email approximately two to four days before a scheduled charge.

Why Does My Bill Not Say AutoPay Is Active?

Baltimore explains that paper bills do not necessarily display a message stating that automatic payment will occur.

Instead, sign in to the customer payment portal and verify the AutoPay setting. Avoid sending an extra manual payment solely because your printed statement does not mention AutoPay.

How to Correct the Email Address on Your Payment Profile

1. Sign in to the existing customer payment account.
2. Open My Profile.
3. Locate Login Details.
4. Select the option to edit the existing login email.
5. Enter the corrected email address.
6. Save the change and retain your updated credentials.

The city advises customers not to create a second account merely to correct the email address on an existing profile.

Other Ways to Pay Baltimore Water Utility Bills

If you cannot pay online, Baltimore provides telephone, mail and in-person payment options.

Pay Your Baltimore Water Bill by Phone

Call 866-377-0765 to use Baltimore’s automated telephone payment service.

For card payments, prepare:

• City billing account number.
• Credit or debit card details.
• Payment amount.

For electronic checks, prepare the city billing account number, bank routing number, checking-account number and payment amount.

Follow the prompts, confirm the amount and save the transaction number.

Baltimore Water Bill Payment Mailing Address

The city’s online payment directory lists this general water-payment address:

City of Baltimore
Bureau of Revenue Collections
P.O. Box 17535
Baltimore, MD 21297-1535

However, some newly redesigned water bills show a different payment P.O. Box. Always use the remittance address printed on your most recent statement or enclosed payment envelope when it differs from the general directory listing.

Make checks payable to Director of Finance and include your account number.

Pay a Baltimore Water Bill in Person

Customers can visit Baltimore’s municipal payment office for assistance with water bills.

Abel Wolman Municipal Building
200 Holliday Street
Baltimore, MD 21202

Published payment hours: Monday through Friday, 8:30 AM–4:30 PM.

The city’s customer service documents identify the water billing walk-in office within the municipal building. Confirm the current room or floor with staff when arriving.

Directions to Baltimore Water Billing Office

Bring the latest statement, account number and any payment or dispute documents relevant to your visit.

Baltimore City vs. Baltimore County Water Billing

One important local distinction is that Baltimore City DPW provides water billing services associated with accounts in Baltimore City and parts of Baltimore County.

This does not mean that every Baltimore County public-service charge is part of the same water bill.

If Your Property Is in Baltimore City

Start with the city’s water account lookup or contact DPW at 410-396-5398.

If Your Property Is in Baltimore County

Check the utility name on your statement and use the account and activation-code instructions printed on the bill.

Baltimore County also operates separate online payment systems for permits, certain wastewater fees and other government charges. Those are not automatically interchangeable with Baltimore City’s regular residential water-bill portal.

2026 Baltimore Water and Sewer Rates

Baltimore’s water bill contains both fixed infrastructure charges and usage-based charges. A household’s total statement may also include sewer service, stormwater charges and the Maryland Bay Restoration Fee.

The city’s published multi-year rate materials identify the fiscal year beginning July 1, 2026, as FY 2027.

Understanding the Main Bill Charges

Usage units: Water consumption is commonly measured in CCF, or hundred cubic feet. One CCF is approximately 748 gallons.

The city’s FY 2027 planning documents show a water volumetric rate of $4.86 per CCF and a sewer volumetric rate of $14.37 per CCF, alongside fixed charges. Because the available document is labeled as recommended rates, customers should confirm the adopted rates in force before using those figures to dispute an actual bill.

Visit Baltimore DPW Rates and Fees for current schedules and official rate documents.

How to Understand Your Baltimore Water Bill

Baltimore’s redesigned utility statement groups account information, charges and payment details more clearly.

When reviewing your bill, focus on these sections:

• Account Information: Utility account number and property details.
• Service Address: Location receiving water service.
• Amount Due: Balance and payment deadline.
• Previous Amount Due: Charges carried over from an earlier bill.
• Payments Received: Payments credited since the previous statement.
• Service Charges: Charges for water, wastewater and other services.
• Other Activities: Adjustments or other account transactions.
• Message Center: Account notices, assistance information and portal activation details.

Check Water Consumption Online

1. Open DPW Customer Self-Service.
2. Sign in using your registered account.
3. Select the relevant water account.
4. Review billing and water-consumption history.
5. Look for unusually high daily or hourly usage where available.
6. Compare recent water consumption with previous periods.

Monitoring actual usage can help identify leaks earlier instead of waiting for several unusually high monthly bills.

High Baltimore Water Bill? Request a Review

An unexpected increase may result from a plumbing leak, seasonal consumption, an incorrect reading, a billing correction or a change in the applicable rate or service charges.

Baltimore DPW provides a process for customers to request review of a water bill they believe is incorrect.

What to Check First

1. Confirm the account number and service address.
2. Compare the current consumption with earlier bills.
3. Check whether the bill includes an unpaid previous balance.
4. Review recent payment history for missing or delayed credits.
5. Inspect toilets, faucets and private plumbing for leaks.
6. Save any plumbing repair invoices and supporting documents.
7. Contact DPW billing with the exact issue.

How to Request a Water Bill Review

1. Open Baltimore Water Bill Review Process.
2. Read the eligibility and review instructions.
3. Gather the disputed water bills and account number.
4. Prepare photographs, meter information or repair documents if relevant.
5. Follow the department’s process for submitting a review request.
6. Keep a copy of your request and supporting evidence.
7. Monitor communications from DPW and respond to any request for additional information.

For direct assistance, call 410-396-5398 or email DPW.Billing@baltimorecity.gov.

Baltimore Water4All Bill Discount Program

Baltimore City’s Water4All program helps eligible city residents reduce their water and sewer bills. It is designed for households that have difficulty affording their utility charges.

The program uses household income and eligibility information to determine the assistance available.

How to Apply for Water4All

1. Open the official Water4All website.
2. Review the program eligibility requirements.
3. Prepare the water account and household information requested.
4. Gather any required income or residency documentation.
5. Complete the online application or request help with a paper application.
6. Submit the application through the official city process.
7. Monitor the application for additional document requests or an eligibility decision.

Water4All information: 410-396-5555

Water4All is intended for qualifying Baltimore City households. Baltimore County customers should confirm whether they qualify for another available assistance option.

PromisePay: Baltimore Water Bill Payment Plans

If you have a past-due water balance but cannot afford to pay it all at once, Baltimore offers payment plans through PromisePay.

The city’s materials describe flexible, interest-free plans for eligible residential water customers.

Official PromisePay website: baltimore.promise-pay.com
Payment plan assistance: 410-779-9808

How to Request a PromisePay Plan

1. Visit Baltimore PromisePay.
2. Start the account screening process.
3. Enter the water account information requested by the system.
4. Review your outstanding balance and available options.
5. Select an eligible payment plan if offered.
6. Review the installment amounts, dates and terms.
7. Complete enrollment and keep a copy of the agreement.
8. Make scheduled payments and monitor your account status.

Commercial customers should contact the DPW billing office directly to ask about available arrangements.

Report a Baltimore Water Main Break or Water Emergency

Water billing questions and urgent water-system emergencies should be reported through different contact channels.

Baltimore City service requests: 311
24-hour emergency line: 410-396-5352

When to Report a Water Emergency

• Water is flowing heavily from a public street or roadway.
• Multiple homes suddenly lose water pressure.
• A suspected public water main breaks.
• Water is flooding an area near public utility infrastructure.
• A serious sewer-related problem appears to involve the public system.

Before Calling

1. Find the exact location or nearest intersection.
2. Identify when the problem started.
3. Describe whether water is flowing, pressure is low or the service is completely off.
4. Note whether other nearby properties appear affected.
5. Contact the appropriate emergency service and follow its instructions.

If the problem appears to be inside your home, a qualified plumber may be needed. Do not attempt to open municipal meter equipment or operate public utility valves.

Starting, Stopping or Updating Baltimore Water Service

Water billing arrangements may be associated with the property, and changing ownership or occupancy does not always work like opening a standard retail utility account.

Before buying, selling or renting a property, confirm the water account status and any outstanding charges.

For New Homeowners

1. Obtain the property’s current water account number if available.
2. Use Baltimore Water Account Lookup to review available account information.
3. Ask your title company or closing professional about outstanding water and sewer balances.
4. Contact DPW at 410-396-5398 for account-holder and mailing-address requirements.
5. Submit any ownership or account update documentation required.
6. Register for online account access after receiving the appropriate activation information.

For Sellers

Check the final account balance and discuss water billing with your settlement or closing representative. Keep payment confirmations and arrange any required change to the mailing address.

For Renters

Ask the property owner whether water is included in rent, charged separately or billed under a landlord’s account.

If your name does not appear on the water bill, confirm the correct account and authorization procedure with the landlord and DPW before attempting account changes.

Baltimore Water Quality and Drinking Water Reports

Baltimore City DPW publishes annual Water Quality Reports describing its drinking-water system, testing and treatment information.

The city’s drinking-water system uses water from regional reservoirs and treatment facilities serving Baltimore and surrounding communities.

How to Find the Latest Report

1. Visit the Baltimore Water Quality Report page.
2. Open the most recent report available.
3. Review the source-water and treatment information.
4. Check contaminant testing results and applicable standards.
5. Review any reported violations or notices.
6. Contact DPW for questions about a current local water-quality issue.

If your water suddenly becomes discolored or has an unusual smell, report it to the city. Do not assume an annual report reflects real-time water conditions at your particular address.

Baltimore Water Utility Frequently Asked Questions

Official Baltimore Water Utility Resources

• Baltimore Water Account Lookup
• Official Baltimore Payments and Fees
• Baltimore Water Customer Portal
• Baltimore Department of Public Works
• Water and Sewer Rates and Fees
• Water Bill Review Process
• Water4All Financial Assistance
• PromisePay Payment Plans
• Baltimore Water Quality Report

Information reviewed: October 24, 2026. Official city sources were consulted for account lookup, payment methods, processing fees, customer portal access, contact information and assistance programs. Confirm the latest rates, remittance address and service procedures before acting.

Independent information notice: WaterUtilities.org is not affiliated with the Baltimore City Department of Public Works or Baltimore County government. We do not process water payments, access private utility accounts or dispatch emergency services. Complete payments and account requests using the appropriate official government service.