Bay County Water Utilities 2026: Bill Pay, Login & Phone

How to Pay Your Bay County Water Bill Online

Bay County offers electronic water bill payments and account management. Its official payment page lists major credit cards, electronic checks and digital wallet options, along with recurring and scheduled payment features.

1. Open the county payment page. Visit Bay County Payment Options.
2. Select the official online payment link. Follow the utility payment link provided by Bay County rather than a third-party search result.
3. Enter your account number. Use the number printed on your latest water or sewer bill.
4. Review the account. Confirm the service address, outstanding balance and payment due date.
5. Choose a payment method. The county lists Visa, Mastercard, Discover, American Express, eCheck, PayPal, Venmo, Google Pay and Apple Pay among its online options.
6. Check the final amount. Review any transaction-specific convenience fee before confirming the payment.
7. Submit and save the receipt. Keep the transaction confirmation until the payment appears in your utility account.

The county has announced a new payment portal scheduled for November 4, 2026. If you encounter a different login or payment screen after that date, use the current link on the official Payment Options page rather than assuming an older bookmark remains valid.

Bay County Utilities Login and Account Registration

The county’s eGovPLUS utility portal provides access to billing information, water consumption history and online bill payments.

Sign In to Your Existing Account

1. Open the Bay County eGovPLUS portal.
2. Enter your username and password.
3. Select the login option.
4. Open your utility account to review billing information and available services.

Register for Online Access

If you already receive a Bay County utility bill but have never accessed the portal, you can activate your account.

1. Visit the official eGovPLUS login page.
2. Select the link for customers who are new users but already receive a utility bill.
3. Follow the account activation instructions.
4. Enter the required account and identification details.
5. Create the login information requested by the portal.
6. Complete registration and return to the sign-in page.

Keep a recent statement nearby because account activation may require information printed on the bill.

Forgot Your Password?

Select I forgot my password on the eGovPLUS login page and follow the recovery process. If your account cannot be located, call Bay County Utility Services at 850-248-5010.

Important distinction: The general Bay County government website account is not necessarily the same as your water billing account. Use the Utility Services payment and login links for water billing.

Other Ways to Pay Your Bay County Water Bill

Customers who prefer not to pay online can use the county’s automated telephone payment system, mail a check, visit the Utility Services office or use the after-hours drop box.

Pay by Phone

Call 888-528-2092 and follow the automated instructions.

Have your utility account number and payment details ready. The county lists Visa, Mastercard, Discover, American Express and eCheck among its accepted telephone payment methods.

Mail Your Bay County Water Payment

Bay County Utilities
3410 Transmitter Road
Panama City, FL 32404

Make your check payable to Bay County Utilities and include the payment stub from your bill.

The county advises allowing 5–7 business days for processing. Mailing a payment shortly before the due date can result in late posting.

Pay at the Utility Services Office

Bay County Utility Services
3410 Transmitter Road
Panama City, FL 32404

Hours: Monday–Friday, 7:30 AM–4:30 PM Central Time.

The county lists major credit cards and supported digital wallets among its in-person payment options. Contact the office if you need to confirm cash or another payment method before visiting.

After-Hours Payment Drop Box

Bay County provides a payment drop box at the Transmitter Road office.

• Place a check and payment stub in the box.
• Write the correct account number on your payment.
• Do not deposit cash.
• Allow processing time before expecting the account balance to update.

Official reference: Bay County Payment Methods.

Bay County Water Rates Effective April 21, 2026

Bay County adopted a revised utility fee schedule effective April 21, 2026. Residential water customers pay a monthly base charge based on meter size and consumption charges based on the amount of water used.

Residential Water Consumption Rates

Residential Monthly Water Base Charges

For residential wastewater service, the published 2026 schedule lists a base charge of $37 for a 3/4-inch meter and a retail wastewater consumption rate of $9.80 per 1,000 gallons.

The bill may include separate water and sewer charges. Actual amounts depend on the type of service, meter size, volume used and applicable billing rules.

View the official Bay County 2026 utility fee schedule (PDF) for additional categories.

2026 Bay County Late Payment Fees

The county’s April 2026 fee schedule replaced the previous percentage-based late charge with fixed late fees based on the overdue balance.

If your account is past due, check the statement or contact Utility Services for the amount required to keep or restore service.

What to Do if You Cannot Pay on Time

1. Check your current account balance and due date.
2. Call 850-248-5010 before the payment deadline.
3. Ask whether a payment arrangement or extension is available for your account.
4. Confirm the amount and date required to prevent further collection action.
5. Save proof of any payment and arrangement.

How to Start New Bay County Water or Sewer Service

Bay County allows customers to apply for new water and wastewater service online or at its Utility Services Administration Building.

Before applying, confirm that the county’s retail utility system serves the property. A Panama City mailing address does not automatically mean the account belongs to Bay County Utilities.

What You Need

• A completed utility service application.
• A government-issued photo ID.
• A copy of the lease for rental property or proof of home purchase.
• The complete service address.
• The required water or sewer deposit and service fee.

Apply Step by Step

1. Open the Bay County Utility Services page.
2. Find the utility forms or new-service application instructions.
3. Choose the online application or visit the Transmitter Road office.
4. Enter the applicant and service-address information.
5. Provide photo identification and the required lease or proof of sale.
6. Review the required deposits and service charge.
7. Submit the application through the county’s authorized process.
8. Confirm the expected activation date and whether additional work is required.

Residential New-Service Deposits

For a standard residential account with both water and sewer service, Bay County lists the following charges:

These amounts reflect the county’s published standard residential requirements. Larger meters, commercial service and new construction can require different charges.

Official guidance: Bay County Utility Services FAQs.

How to Stop or Transfer Bay County Water Service

If you are moving out, the county provides an official termination request. Only the account holder can request termination.

Submit a Water Service Termination Request

1. Open the official Bay County Termination of Water Service form.
2. Enter the account holder’s full name.
3. Provide the service address.
4. Enter a forwarding address for account correspondence.
5. Provide your telephone number and email address.
6. Upload the required photo identification.
7. Select whether the request involves house or irrigation water service.
8. Enter the requested shutoff date.
9. Submit the form and retain confirmation.

Bay County states that requests submitted before 1 PM Monday through Thursday, excluding holidays, can be completed the same day. Requests received later, on Fridays, weekends or holidays are processed the next business day.

The form requires a photo ID. Requests without the required identification will not be processed.

Moving to Another Bay County Property?

Call 850-248-5010 and ask whether your existing account can be transferred or whether a new application is necessary.

Have both service addresses, your desired dates and your current account number ready.

How to Check if Bay County Utilities Serves Your Address

Bay County’s utility service territories are not the same as municipal boundaries. Panama City, Panama City Beach, Lynn Haven and other communities may have separate utility billing arrangements.

This is especially important for properties near city limits or in areas where the county provides wholesale water but another provider bills retail customers.

Find Your Water Provider

1. Check the utility company listed on your latest bill.
2. Visit the Bay County Utility Services page.
3. Select Forms / Maps.
4. Open the county’s utility service area map.
5. Locate your neighborhood or property.
6. Call 850-248-5010 to confirm whether Bay County accepts retail service applications for your exact address.

Report a Water Leak, Main Break or Sewer Emergency

Bay County provides separate contact options for routine water questions and emergencies outside normal office hours.

Report a Water Main Break

1. Identify the exact address or nearest intersection.
2. Check whether the leak appears to involve public infrastructure, without touching damaged equipment.
3. During office hours, call 850-248-5010.
4. After hours, call 850-248-5048.
5. Describe the location, severity and approximate time the leak began.

If only your home is affected, investigate whether the issue involves private plumbing. A licensed plumber may be needed when the leak is on the customer’s side of the water system.

High Bay County Water Bill? Check These Common Causes

A water bill may increase because of higher household consumption, a longer billing period, irrigation or a leak. Bay County publishes customer guidance for checking meters and locating common plumbing leaks.

Check Your Water Usage

1. Compare the gallons used on the current and previous bills.
2. Check the billing dates to see whether the current period is longer.
3. Inspect toilets for running water or leaks around the tank.
4. Check outside faucets, hoses and irrigation systems.
5. Look for unexplained wet areas near private plumbing lines.
6. If the cause remains unclear, contact Bay County Utility Services for assistance.

Simple Leak Test

When nobody is intentionally using water, an accessible meter may help indicate whether water is still flowing. Follow the county’s instructions and do not tamper with sealed or protected meter equipment.

If continuous water use is suspected, turn off household fixtures and arrange plumbing assistance as needed.

Read Bay County’s Drinking Water information and follow the county’s links for checking leaks and common leak causes.

Bay County Drinking Water Quality and Boil-Water Notices

Bay County publishes an annual Consumer Confidence Report containing drinking-water testing results and information about its water supply.

The county’s laboratory tests drinking water at the treatment plant and throughout the distribution system.

Find the Water Quality Report

1. Visit the Bay County Drinking Water page.
2. Find the Consumer Confidence Report or water quality report link.
3. Open the latest available report.
4. Review treatment information, detected substances and applicable standards.
5. Contact the utility if you need clarification about a result or local advisory.

What if Bay County Issues a Boil-Water Notice?

Under the county’s general precautionary boil-water guidance, water used for drinking can be disinfected by bringing it to a rolling boil for at least one minute.

Follow the specific notice issued for your address. If boiling is not possible, consult the current county or public-health instructions for an approved alternative treatment method.

Continue following the notice until the responsible authority officially lifts it.

Bay County Water Utilities Frequently Asked Questions

Official Bay County Water Utility Resources

• Bay County Utility Services — official contacts, service information, forms and maps.
• Bay County Utility Payment Options — online, phone, mail, office and drop-box payments.
• eGovPLUS Utility Login — utility account access and billing history.
• Bay County Utilities Directory — drinking water, wastewater, stormwater and payments.
• Utility Services FAQs — service setup, emergencies and customer questions.
• 2026 Utilities Fees and Rates (PDF) — county fee schedule effective April 21, 2026.
• Water Service Termination Form — official form to close a utility account.
• Bay County Drinking Water — water quality, testing and reports.
• Utility Services Staff Directory — department contacts and office information.

Reviewed: October 24, 2026. Rate information reflects the county’s published April 21, 2026 fee schedule. Payment portal changes are scheduled for November 2026; use the county’s official Payment Options page for the active payment destination.

Independent information guide: WaterUtilities.org is not affiliated with or operated by Bay County Utility Services. This website does not accept utility payments, manage water accounts or dispatch emergency repair crews.