Boca Water Utilities 2026: Bill Pay, Login & Phone

How to Pay Your Boca Water Utilities Bill Online

The City of Boca Raton uses an official online customer portal for utility payments. The city specifically warns residents about fraudulent payment websites and identifies myubaccount.myboca.us as its authorized payment destination.

Have your current bill available before starting, especially if you have not registered since the city introduced its updated utility account numbering system.

1. Open the official portal. Go directly to Boca Raton Utility Customer Portal.
2. Sign in or register. Enter your existing customer credentials. New customers should follow the registration instructions to create a portal account.
3. Select the correct utility account. Confirm the service address and customer-account number before making a payment.
4. Review the balance. Check the current bill, previous balance, payment due date and any outstanding charges.
5. Choose your payment method. The city accepts Visa, Mastercard, American Express and Discover through the portal. Bank-account payment options are also available.
6. Check processing fees. Review any convenience fee shown by the payment system before submitting the transaction.
7. Confirm the payment. Save the transaction confirmation and check your account history to verify that the payment is credited.

Official payment verification: City of Boca Raton Pay page.

Boca Raton Water Utility Login and New Account Registration

The city’s customer portal allows residents to view current balances, download past statements, review payment history, update account information and manage automatic payments.

Sign In to Your Existing Account

1. Open myubaccount.myboca.us.
2. Enter the sign-in credentials associated with your registered utility account.
3. Complete any required verification.
4. Open your account dashboard.
5. Select the appropriate section to review bills, make payments or update account settings.

Create a New Online Account

1. Visit the official Boca Raton Customer Portal.
2. Choose the registration option.
3. Find the customer-account number in the upper-right corner of your latest city water bill.
4. Enter the identifying account information requested during registration.
5. Create your account credentials and permanent PIN as instructed.
6. Complete any verification steps and sign in.

Which Account Number Should You Use?

Boca Raton introduced an updated customer-account number format with its newer billing system. Customers registering online must use the number printed on their current statement, not an older account number from a previous bill.

The city’s official guidance highlights two important issues:

• Bank bill-pay users: Update the utility account number in your bank’s payment system if it still contains an older number.
• Check payments: Write the current customer-account number in the check memo field, using the separator shown on your bill, such as a dash, space or hashtag.

Cannot Access Your Account?

Use the available credential-recovery option on the official portal. If you cannot recover your login or establish a new PIN, contact the Water Billing Customer Care Team at 561-393-7750.

Keep your utility statement and service address available when calling.

Boca Raton Water Bill Payment Methods and Fees

Customers can pay electronically through the utility portal or use other arrangements accepted by the city’s billing office.

Are There Credit Card Processing Fees?

The city’s published 2025–2026 Municipal Facilities and Services User Fee Schedule states that a nonrefundable convenience fee of up to 2.0% of the transaction amount may apply to credit or debit card payments made through city electronic payment channels.

For illustration, a 2% fee on a $100 transaction would be $2. The actual fee depends on the payment channel and the amount displayed at checkout.

View Boca Raton’s official 2025–2026 User Fee Schedule (PDF).

Pay Through Your Bank’s Bill-Pay Service

If you prefer to pay through your existing bank account, you may be able to schedule the city as a payee using your bank’s bill-payment feature.

1. Open your bank’s official online banking service.
2. Find the Bill Pay or Pay a Company section.
3. Locate or add the City of Boca Raton utility billing payee.
4. Enter the current account number shown on your water bill.
5. Use the remittance address printed on your latest statement.
6. Schedule payment early enough for delivery and posting.
7. Keep the confirmation until the payment appears on your water account.

Some financial institutions mail paper checks instead of sending payments electronically. Check your bank’s estimated delivery date before scheduling a payment close to the city’s deadline.

How to Set Up Automatic Boca Raton Water Bill Payments

Boca Raton offers automatic bank drafting, which deducts the amount due from a checking or savings account on the bill’s due date.

The updated customer portal also supports automatic payment enrollment using accepted card and bank-account methods.

1. Log in to Boca Raton Utility Customer Portal.
2. Select the payment method or automatic-payment management option.
3. Choose the checking, savings or accepted card account you want to use.
4. Enter the requested payment details.
5. Review the authorization terms and any processing fees.
6. Confirm enrollment and verify when the first automatic payment will occur.

If you previously used the city’s older automatic funds-transfer system, the city’s instructions say you need to create a customer account in the newer portal and set up your payment method again.

Boca Raton Water Billing Phone Number and Office

The Water Billing Customer Care Team handles account questions, payments, service requests and billing disputes. Utility Services maintains separate operational contacts for water distribution and emergencies.

Visit the Water Billing Office

City of Boca Raton Water Billing
201 W Palmetto Park Road, Suite 152
Boca Raton, FL 33432

Business hours: Monday–Friday, 8 AM–4:45 PM, excluding holidays.

Bring your latest utility bill and an accepted form of identification if you need account-specific assistance.

Directions to Boca Raton Water Billing Office

Utility Services Operations Office

City of Boca Raton Utility Services
1401 Glades Road
Boca Raton, FL 33431

The Glades Road location is the utility operations complex, not the regular water billing customer-care office. Use the Palmetto Park Road address for billing assistance.

Official Utility Services Department.

Start Water Service in Boca Raton: Owner and Renter Requirements

The City of Boca Raton allows owners and qualifying occupants to establish water service. The utility serves customers inside city limits and certain nearby unincorporated areas of Palm Beach County.

The city’s service policy requires an application and documentation at least 24 hours in advance of the requested service start.

How to Open a New Water Account

1. Confirm that the property is served by the City of Boca Raton Utility Services Department.
2. Open the official Water Service Policies.
3. Visit the Customer Portal and find the new-service application option.
4. Complete the applicant’s name, service address and contact information.
5. Upload or provide the required lease or home settlement statement.
6. Request the desired activation date, allowing at least 24 hours for processing.
7. Review the deposit amount and any additional account requirements.
8. Submit the application and confirm that the city has accepted it.

Published Residential Deposit Requirements

The required deposit depends on the meter size and the location of the account. These ranges are the typical amounts described in the city’s service policies; ask Customer Care for the actual deposit for your property.

Deposits are billed when the account is opened and are due within 30 days. According to the city’s policy, deposits earn interest annually and are refundable when the account is closed, subject to final account settlement.

Stop or Transfer Boca Raton Water Service

If you are moving out of a city-served property, the utility advises customers to formally disconnect service before leaving the residence.

Stop Service When Moving Out

1. Log in to the official customer portal.
2. Find the service-termination or account management option.
3. Provide your utility account information and service address.
4. Choose the requested stop-service date.
5. Provide a forwarding mailing address if required.
6. Submit the request and retain confirmation.
7. Check the final bill and any applicable deposit refund.

Transfer Service to Another Address

Customers relocating to another property served by the City of Boca Raton must provide the information required for opening an account at the new location.

The deposit may change when transferring to a property with a different meter size or location. The city states that the difference will be billed or refunded as required.

For moving-related questions, call 561-393-7750.

How Boca Raton Water and Sewer Billing Works

The City of Boca Raton sends utility bills approximately every 60 days. A typical statement covers two months of service and may include water, sewer and garbage charges.

The city states that payments should be received within 30 days of the billing date to ensure proper credit and avoid late-payment issues.

What Appears on Your Water Bill?

• Customer-account number: Identifies your account in the online portal and payment system.
• Water consumption: The amount of water used during the billing period.
• Customer charge: A fixed charge that does not change with consumption.
• Water capacity charge: A fixed rate component related to the service classification.
• Sewer charge: The applicable wastewater charge.
• Garbage charges: May appear on the combined municipal statement.
• Previous balance: Unpaid charges from an earlier statement.
• Due date: The payment deadline shown on the bill.

How to Compare Water Usage

Boca Raton’s updated bill format includes a water-consumption chart comparing usage across the previous two years.

This can help you determine whether a high bill comes from increased use or changes to fixed charges.

1. Log in to Boca Raton’s utility portal.
2. Open the latest water bill or usage chart.
3. Compare the current billing period with the equivalent period last year.
4. Review the consumption amount separately from the total charges.
5. Check whether the fixed customer, capacity or sewer charges have changed.
6. Contact Water Billing if the difference remains unexplained.

2026 Boca Raton Water Rates and Fees

Boca Raton calculates water charges from three main rate components: the customer charge, capacity charge and commodity charge based on consumption.

The city publishes its municipal water and sewer fee schedules, including rates affected by annual adjustments and specific meter sizes.

Official source: Boca Raton 2025–2026 User Fee Schedule (PDF).

Inside-City vs. Outside-City Water Rates

One important Boca Raton rate rule is that municipal utility services delivered outside the city’s corporate limits may be subject to a 25% surcharge.

The city’s published schedule also states that applicable utility fees are subject to a 10% Public Utility Tax.

For example, if a qualifying water charge before surcharge and tax were $40, a 25% outside-city surcharge would add $10. Any applicable public utility tax would then need to be calculated according to the city’s tariff rules.

This is only a mathematical illustration. It is not a complete water bill because customer, capacity, sewer, garbage and other applicable charges may differ.

Why Two Boca Raton Households May Pay Different Amounts

Differences can result from:

• Being inside or outside Boca Raton city limits.
• Meter size and service classification.
• Water consumption during the approximately 60-day billing cycle.
• Fixed customer and water capacity charges.
• Sewer service and applicable garbage charges.
• Public utility taxes and other authorized fees.

For a precise 2026 bill calculation, confirm the applicable tariff, meter size and service location with Boca Raton Water Billing.

High Boca Raton Water Bill? Check for Leaks

Unusually high water consumption can come from leaking toilets, outdoor irrigation, damaged plumbing or changes in household water use.

In South Florida, irrigation systems are especially important to inspect because automated sprinkler schedules can use substantial water without obvious signs indoors.

Steps to Investigate Unexpected Water Use

1. Check the current bill. Compare the amount consumed with previous billing periods.
2. Use the two-year history chart. Review the same season last year instead of only the previous two months.
3. Inspect toilets. Check whether water runs continuously or the tank refills unexpectedly.
4. Check outdoor fixtures. Examine hoses, sprinkler heads, irrigation valves and other connections.
5. Observe the meter safely. Follow the city’s published meter-reading and leak-detection instructions.
6. Repair confirmed leaks. Save invoices and photographs if a plumber performs repairs.
7. Contact Customer Care. Ask for help understanding the reading or investigating an unexpected charge.

The city provides a Reading Your Water Meter & Leak Detection guide through its official Water Billing page.

If you want to request an adjustment, ask the office whether the particular leak and repair circumstances qualify. Do not assume all high-water bills are automatically adjusted after a repair.

Boca Raton Watering Restrictions and Irrigation

Boca Raton maintains year-round landscape irrigation restrictions intended to conserve water and reduce unnecessary outdoor consumption.

The rules apply to irrigation days, permitted hours and watering duration. Restrictions can vary by property characteristics and the water source used for irrigation.

Before changing a sprinkler schedule:

1. Open the City of Boca Raton Water Conservation page.
2. Find the current Year-Round Water Restrictions section.
3. Read the permitted days and hours applicable to your property.
4. Check whether the rules differ for potable water, reclaimed water or other permitted irrigation sources.
5. Update the sprinkler controller to match the applicable restrictions.
6. Reduce unnecessary watering during or after heavy rainfall.

Do not rely only on an older neighborhood irrigation schedule. Temporary water-shortage rules or other regulatory changes can affect the applicable restrictions.

Potable Water vs. Reclaimed Water

The city provides drinking-water, wastewater and reclaimed-water services. Reclaimed water is treated wastewater used for appropriate non-drinking purposes, such as certain irrigation applications.

Reclaimed-water service is not available at every address, and it should not be used as drinking water.

For reclaimed-water questions, contact the city’s Utility Services Department at 561-338-7300.

Water Main Breaks, Sewer Backups and After-Hours Emergencies

For problems involving public water mains or city sewer infrastructure, contact Utility Services rather than the regular billing department.

Water/sewer emergency: 561-338-7339
After 5 PM: 561-338-7325

These numbers are listed in the city’s official service policies.

How to Report a Water Emergency

1. Determine whether the issue affects only your property or also neighboring homes.
2. Check for visible water escaping into a road, sidewalk or public area.
3. Call the appropriate city emergency number.
4. Provide the street address, nearest intersection and time the issue began.
5. Describe the problem, such as no water, low pressure, a suspected main break or a sewer backup.
6. Follow instructions from the utility or responding crews.

Do not operate utility-owned valves, tamper with meter seals or approach damaged infrastructure.

What if Boca Raton Issues a Boil-Water Notice?

The city publishes drinking-water advisories through its official Utility Services channels.

If a notice affects your property:

• Confirm the exact streets or service area covered.
• Follow the boiling and water-use instructions in the notice.
• Continue observing the advisory until the city officially rescinds it.
• Check for updated instructions before returning to normal water use.

Start at Boca Raton Utility Services for current official announcements.

Boca Raton Drinking Water Quality Report

Boca Raton operates a large water treatment facility at its Glades Road utility complex and publishes annual water quality reports covering source water, testing and regulatory standards.

The city’s 2025 Annual Water Quality Report is available through its official Water Quality page.

How to Read the Latest Report

1. Open City of Boca Raton Water Quality.
2. Select the 2025 Annual Water Quality Report or the latest report available.
3. Review the source-water and treatment information.
4. Check the tables of substances detected during testing.
5. Read the applicable regulatory limits and any required notices.
6. Contact Utility Services if you need an explanation of your drinking-water quality.

Water quality report assistance: 561-338-7306
Email: utilityprogramsinspector@myboca.us

Published Boca Raton Water Quality Characteristics

These are water-quality statistics published by the city, not live readings for a particular tap or property.

Official report: Boca Raton 2025 Drinking Water Quality Report (PDF).

City of Boca Raton vs. Palm Beach County Water Utilities

One of the most common sources of payment confusion in Boca Raton is the difference between municipal water service and Palm Beach County Water Utilities service.

The City of Boca Raton provides water to customers inside city limits and thousands of customers in nearby unincorporated areas. However, other properties with Boca Raton mailing addresses receive service from Palm Beach County Water Utilities Department.

How to Confirm Your Water Provider

1. Check the company name on your latest water statement.
2. If the bill says City of Boca Raton, use the city’s myUB customer portal.
3. If it says Palm Beach County Water Utilities, use the county’s official payment and account system.
4. If you are moving into a property and have no bill, ask the landlord or seller which utility serves the exact address.
5. Contact the relevant provider to confirm service before submitting an application or payment.

Late Boca Raton Water Bill or Payment Problem?

Boca Raton’s service policy states that utility payments should be received within 30 days of the billing date. Customers needing more time are directed to contact the Water Billing Customer Care Team.

What to Do Before the Payment Deadline

1. Log in to your utility account.
2. Check the current balance and billing date.
3. Review any outstanding amount from a previous statement.
4. Call 561-393-7750 if you cannot make the full payment on time.
5. Ask whether additional payment time or another approved arrangement is available.
6. Confirm the required payment date and any conditions.
7. Keep confirmation of any agreement and payment made.

If you already paid and the balance has not changed, check your portal’s payment history before sending another transaction. Have the confirmation number ready when contacting the city.

Frequently Asked Questions

Official Boca Raton Water Utility Resources

• Boca Raton Water Billing — customer service, account registration, payment information and meter-reading help.
• Official Utility Payment and Login — view bills, make payments and manage account preferences.
• Official City Payment Page — verified payment portal and fraudulent website warning.
• Water Service Policies — applications, deposits, billing schedules, emergency contacts and moving procedures.
• 2025–2026 Utility User Fee Schedule (PDF) — water-related rates, charges and fees.
• Boca Raton Utility Services — water, wastewater, reclaimed water and official service information.
• Water Conservation and Restrictions — irrigation restrictions and water-saving guidance.
• Drinking Water Quality — water quality statistics and annual report access.
• 2025 Annual Drinking Water Quality Report (PDF) — water source, treatment and regulatory testing results.
• Palm Beach County Water Utilities — separate provider for qualifying properties in the surrounding county.

Information reviewed: October 24, 2026. This guide uses official City of Boca Raton Utility Services, Customer Care, Service Policies, 2025–2026 fee schedule and 2025 water quality information. Confirm any later rate changes, transaction fees and account-specific requirements with the city.

Independent information guide: WaterUtilities.org is not operated by or affiliated with the City of Boca Raton or Palm Beach County Water Utilities. We do not process water payments, access customer accounts or dispatch utility repair crews.