Cape Coral Water Utilities Fast Desk: Pay, Log In, Call, Start Service or Report Water Trouble
Use this page as a quick utility desk. Pick the task, use the official City route, prepare the right account details, and avoid delays with payment, autopay, final reads, water pressure, boil-water notices or main breaks.
Start Here: Exact Cape Coral Utility Route
| Searcher need | Official action | Prepare first | Do not miss |
|---|---|---|---|
| Pay without login | Utility Billing Quick Pay | Account number, billing address, ZIP code, CVV, payment method. | Quick Pay says no login is needed, but account number is required. |
| Log in / register | Resident Access / Municipal Online Payments | Existing username/password or registration details. | The portal says existing username/password can be used with the new identity service. |
| Set autopay / e-bill | Sign in, choose Utility Billing, then contact preferences or payment settings. | Account number, email, payment method. | City says users can view/pay bills, set/change autopay, monitor daily usage, set alerts and update contact info. |
| Billing question | 239-574-7722 or csbilling@capecoral.gov | Customer/account numbers, service address, bill date, payment proof. | Office hours are Monday-Friday, 7:30 AM-4:30 PM, excluding City holidays. |
| Water main break after hours | 239-242-3400 | Exact location, cross street, water flow, pressure issue, safety risk. | City says no delinquent-service payments can be taken using this emergency number. |
| Open new account | Utility Application | Legal name, service address, mailing address, ID, signature, owner HUD statement or tenant lease. | City asks for two-day notice if application is returned by mail. |
| Close service / final read | Utility Disconnect | Account, service address, disconnect date, forwarding address. | Closing an account for a final read requires a two-day notice. |
| Report non-emergency utility issue | Cape Coral 311 / Tyler 311 | Physical address, description, photos if useful. | Use 311 for non-emergency utility water, swale, stormwater or service requests. |
Intent check: this article is for City of Cape Coral, Florida utility billing and water/sewer/irrigation service. It is not for Lee County Utilities or private well irrigation billing.
Official Phone Numbers, Email, Address and Hours
Customer Billing Services
Phone: 239-574-7722
Fax: 239-242-3898
Email: csbilling@capecoral.gov
Hours: Monday-Friday, 7:30 AM-4:30 PM.
In-person billing desk
Customer Billing Services
Cape Coral City Hall, 1st Floor
1015 Cultural Park Blvd
Cape Coral, FL 33990
Use for in-person payment, billing questions, paperwork and service changes.
Emergency route
After-hours emergency, main breaks:
239-242-3400
After-hours window listed by Utilities: 3:00 PM-7:00 AM.
No delinquent water-service payments through this number.
| Route | Official detail | Use when |
|---|---|---|
| Pay by phone | 866-283-3567 | Automated phone payment. City FAQ says no additional charge. |
| Assessments / impact fee | 239-242-3851 / Utilities page also lists 239-242-3852 | Impact fee, assessment, payoff or tax-billed assessment questions. |
| New construction / expansion | 239-242-3853 | Utility extension, new structure connection, irrigation service connection. |
| Drinking water issue | 239-242-3410 | Water pressure, odor, taste or color questions. |
| 311 call center | Dial 311 inside Cape Coral or call 239-574-0425 | Non-emergency City service requests and status tracking. |
| Mail payment | City of Cape Coral, P.O. Box 31526, Tampa, FL 33631-3526 | Mail payment with top bill section and customer-account numbers on check. |
Pay or Log In: Fastest Path by Situation
Sign in / Register
View details, manage accounts, multi-bill pay and e-billing.
In person
City Hall, 1st Floor
1015 Cultural Park Blvd.
Monday-Friday, 7:30 AM-4:30 PM.
Start with the official portal
Use the City’s Resident Access / Municipal Online Payments site, not an ad result or third-party bill site.
Match the account number
Quick Pay requires your utility account number. Copy it exactly from your bill or saved portal account.
Verify card details before paying
The portal warns users to verify billing address, ZIP code and CVV before submitting payments, including saved autopay cards.
Save proof
Keep confirmation number, amount, date/time, payment method, last four digits and screenshot before closing the browser.
E-bill and autopay tip: after signing in, select Utility Billing, then use Contact Preferences to enroll in paperless billing. The City also says customers can set usage alerts during the billing cycle.
Past-Due Bill, Shutoff or Service Not Restored
| Problem | What the City says / best action | Ask this |
|---|---|---|
| Past-due bill | FAQ says if bill is past due, services may be disconnected. | “What full past-due amount must I pay to restore or protect service?” |
| Service disconnected for non-payment | FAQ says pay the full past-due amount to restore service; reconnection typically occurs by end of next business day. | “After I pay, do I need to call back or send proof?” |
| No water after payment | Check whether main shutoff valve is open, then call Customer Billing Services. | “Can you confirm account status, posting and restoration timing?” |
| Main break suspected | Visit the City outage/boil-water map and call emergency if urgent. | “Is this a known outage or a property-specific issue?” |
| New ownership | FAQ says if you are a new property owner and have not established service, the prior account may have been closed. | “What application or proof do I need to open service today?” |
Do not use the main-break emergency number for delinquent payments. The City specifically notes delinquent water-service payments cannot be made through 239-242-3400.
Open, Close or Change Cape Coral Utility Service
Open new account
- Legal name.
- Service street address.
- Mailing address.
- Driver’s license, state ID or passport.
- Signature.
- Owner: signed HUD settlement statement.
- Tenant: current signed lease.
Close account / final read
- Use Utility Disconnect form.
- Two-day notice required.
- Have final read date.
- Provide forwarding address.
- Confirm autopay and e-bill status.
- Ask when the final bill will be issued.
Deposit rules
- Deposit required for new water/sewer accounts.
- Residential deposit listed in 2025 rates: $225.
- Deposit can be paid by cash, check, money order or credit card.
- Deposit refund may be available after 24 months with satisfactory account history.
Owner warning: City application page says unpaid owner balances for water, wastewater and irrigation may constitute a lien on the owner’s real property and may transfer to a new owner’s account after the stated period.
Official service forms:
New Construction, Utility Extension and Irrigation Connection
Utility extension
When services become available, properties with homes or businesses must connect to City potable water and wastewater systems.
City says connection must be completed within 180 days from Notice of Availability.
Fees to expect
Meter installation: $325 for 5/8" meter in the 2025 rate schedule.
Utility account deposit: $225 if applicable.
Application fee: $20 credit-check application fee listed.
Who to call
New Construction / Expansion:
239-242-3853
Use for existing structure connection, new structure connection or irrigation service questions.
| Connection type | What to prepare | Important rule |
|---|---|---|
| Utility extension connection | Notice of Availability, owner IDs, strap number, plumber name. | Strap number can be found on NOA, tax bill, trim notice, LeePA or LeeTC. |
| New construction connection | Issued permit, IDs, strap number, site readiness. | Slab must be in place, house number marked, area clear, final grade stakes if bordering vacant lot. |
| Irrigation connection | Current utility account number, prior irrigation permit if applicable, owner/plumber details. | Do not connect before City meter/Kit A installation; unauthorized connection can cause delays, penalties and estimated charges. |
| Septic abandonment | Licensed plumber or owner/builder route, permit status. | After wastewater connection, septic tanks are no longer needed and must be collapsed/abandoned. |
Grant note: the City describes a HUD Community Development Block Grant program for income-qualified homeowners connecting to City utilities, subject to funding availability. Questions/applications: 239-573-3164.
2025-2026 Water, Wastewater, Irrigation Rates and Fees
Effective date
Rate schedules effective October 1, 2025.
5/8" water base
$22.85 monthly capacity charge.
5/8" wastewater base
$29.58 monthly capacity charge.
Irrigation flat rate
Single-family/duplex flat rate: $13.40/month.
| Rate / charge | Official amount shown | User meaning |
|---|---|---|
| Residential water 0-5,000 gallons | $4.90 per 1,000 gallons | First tier commodity water use. |
| Residential water 5,001-10,000 gallons | $7.33 per 1,000 gallons | Higher tier after first 5,000 gallons. |
| Residential water 10,001-15,000 gallons | $9.78 per 1,000 gallons | Use this tier for heavier use. |
| Residential water 15,001-20,000 gallons | $13.44 per 1,000 gallons | Irrigation/leaks can push bills here. |
| Residential water 20,001+ gallons | $17.12 per 1,000 gallons | Highest listed residential tier. |
| Wastewater disposal commodity | $11.58 per 1,000 gallons | Wastewater usage portion. |
| Residential security deposit | $225.00 | New customer deposit listed effective 3/16/2023. |
| New account application fee | $20.00 | Covers credit-check application cost. |
| Delinquent service charge | $5.00 | Possible extra charge on delinquent account. |
| Meter lock/unlock plug/unplug | $40.00 | Useful for reconnection/service status questions. |
| Turn on/off existing customer normal hours | $20.00 | Normal-hour turn on/off charge. |
| Turn on/off existing customer after hours | $25.00 | After-normal-business-hours turn on/off charge. |
| Same-day utility turn on/off | $40.00 | Same-day service timing charge. |
| Unauthorized connection penalty | $250 first, $500 second, $750 third/subsequent | Avoid connecting before City authorization. |
Official rate source:
No Water, Low Pressure, Odor, Taste, Color or Main Break
Main break after hours
Use for urgent water main break reporting, not delinquent-account payments.
Pressure / odor / taste / color
Water Production lists this number for drinking-water issues.
| Problem | Action | What to say |
|---|---|---|
| No water | Check main shutoff valve first; then call billing or emergency route depending on timing. | “All taps / some taps are affected at [address]. It started at [time].” |
| Low pressure | Call Water Production for pressure, odor, taste or color issue. | “Pressure dropped at [time]; neighbors [are/are not] affected.” |
| Main break | Call 239-242-3400 after hours; check outage/boil-water map. | “Water is flowing/bubbling at [location/cross street].” |
| Boil-water notice | Use official notice map and follow City instructions until rescinded. | “Is my address inside the precautionary boil-water notice area?” |
| Non-emergency utility issue | Use 311 portal, 311@capecoral.gov, app, or 311 / 239-574-0425. | Include physical address and description. |
Boil-water context: the City says main breaks can cause temporary service interruption and many waterline breaks require a precautionary boil-water notice for impacted users.
Watering Schedule, Irrigation and Conservation
Regular two-day Cape Coral schedule
City guidance says most properties follow the regular two-day-a-week irrigation schedule, but current restrictions can change during drought or aquifer emergencies.
Do not use Lee County’s unincorporated watering schedule inside Cape Coral city limits.
NE Cape Coral private-well area
South Florida Water Management District moved the affected NE area from zero irrigation days to one irrigation day per week effective May 4, 2026.
Use the City’s restriction map if you are unsure whether your address is inside the affected area.
| Address ending | Regular two-day Cape Coral schedule | NE affected area one-day schedule |
|---|---|---|
| 0 | Monday & Thursday, 8 PM-11:59 PM | Monday, 8 PM-11:59 PM |
| 1 | Monday & Thursday, midnight-4 AM | Tuesday, midnight-4 AM |
| 2 | Monday & Thursday, 4 AM-8 AM | Wednesday, 4 AM-8 AM |
| 3 | Tuesday & Friday, 8 PM-11:59 PM | Thursday, 8 PM-11:59 PM |
| 4 | Tuesday & Friday, midnight-4 AM | Friday, midnight-4 AM |
| 5 | Tuesday & Friday, 4 AM-8 AM | Saturday, 4 AM-8 AM |
| 6 | Wednesday & Saturday, 8 PM-11:59 PM | Sunday, 8 PM-11:59 PM |
| 7 | Wednesday & Saturday, midnight-4 AM | Monday, midnight-4 AM |
| 8 | Wednesday & Sunday, 4 AM-8 AM | Tuesday, 4 AM-8 AM |
| 9 | Thursday & Sunday, 8 PM-11:59 PM | Wednesday, 8 PM-11:59 PM |
Before irrigating: check the current City Water Conservation page. Drought, private-well restrictions, reuse irrigation outages and repair notices can change normal schedules.
Official conservation links:
Water Quality Report, Testing and Drinking-Water Questions
2025 report status
The City announced that Cape Coral drinking water met or surpassed all federal and state standards for 2025.
CCR requirement
The City says the Annual Consumer Confidence Report is required by EPA rules and Florida DEP regulation.
Water report contacts
Water Production Manager: 239-242-3410
North RO Chief Operator: 239-242-3427
Southwest RO Chief Operator: 239-574-0759
| Question | Fast answer | Best route |
|---|---|---|
| Where does Cape Coral drinking water come from? | The City operates reverse-osmosis water treatment facilities and raw water wells. | Use Water Production and CCR pages. |
| Is the tap water tested? | The City says it processes and tests water with advanced equipment and procedures. | Open the latest Annual Drinking Water Quality Report. |
| Who handles pressure, odor, taste, color? | Water Production lists 239-242-3410 for these drinking-water issues. | Call with address, tap affected, start time and whether neighbors are affected. |
| What is a CCR? | Annual Consumer Confidence Report explaining source, treatment and test results. | Use the latest report for current facts. |
| Can I check service line inventory? | The City Utilities navigation links to a Service Line Inventory tool. | Use it for address-specific service line review. |
Official water-quality resources:
High Water Bill: What to Check Before Calling
Sudden jump
- Check daily usage in Resident Access.
- Look for irrigation running outside assigned times.
- Check toilet flappers, hose bibs, pool fill, softener cycles.
- Look for unusual water pressure or wet areas.
Portal tools
- View and manage water bills.
- Monitor daily water usage.
- Set usage alerts.
- Update contact details to receive notices.
Forms to know
- Common Forms page includes leak repair adjustment.
- Pool fill adjustment form is listed separately.
- Landlord utility form is available.
- Release of lien request is listed.
Report a Utility Issue Through Cape Coral 311
Phone
Dial 311 inside Cape Coral or call 239-574-0425.
Hours: Monday-Friday, 7:30 AM-4:30 PM, closed 1:00-2:00 PM for lunch.
| Use 311 for | Do not use 311 for | Best faster route |
|---|---|---|
| Utility water issue, swale drainage complaint, stormwater issue, service request, status tracking. | Active after-hours main break or dangerous water emergency. | Call 239-242-3400 for after-hours main-break emergencies. |
| Non-emergency reports with photos, address, and description. | Live account balance, payment posting, or shutoff protection. | Call Customer Billing Services at 239-574-7722. |
Cape Coral Water Utilities Map and Payment Location
Map points to Cape Coral City Hall, where Customer Billing Services is located on the 1st Floor.
| Location / address | Use for | Important note |
|---|---|---|
| Cape Coral City Hall, 1015 Cultural Park Blvd, Cape Coral, FL 33990 | Customer Billing Services, in-person payment, forms, utility account help. | Billing desk is on 1st Floor; hours Monday-Friday, 7:30 AM-4:30 PM. |
| City of Cape Coral, P.O. Box 31526, Tampa, FL 33631-3526 | Mail utility payment. | Include top bill section and customer-account numbers on check. |
| City of Cape Coral Financial Services / Customer Billing Services, PO BOX 150006, Cape Coral FL 33915 | Address shown on official 2025 rate schedule PDF. | Use current bill or official form for exact mailing purpose. |
| Utilities Department, 815 Nicholas Pkwy E. | Listed in CCR context for Utilities Department. | Use customer billing routes for payments; use Water Production contacts for drinking-water issues. |
Official Cape Coral Utility Links
Official Video / Help Resource
Use City channels for current notices
For current main-break updates, utility portal outages, 311 app instructions, boil-water notices, drought updates and City service announcements, use the City’s official website and official video/social channels instead of old third-party videos.
Cape Coral Water Utilities FAQ
What is the Cape Coral water utility phone number?
Customer Billing Services is 239-574-7722. The pay-by-phone automated system is 866-283-3567.
What is the Cape Coral after-hours water emergency number?
For after-hours emergency water main breaks, call 239-242-3400. The City notes delinquent water-service payments cannot be made through this number.
Where do I pay my Cape Coral water bill online?
Use the official Resident Access / Municipal Online Payments portal at capecoralfl.municipalonlinepayments.com. Quick Pay is available for utility billing without login, but you need your account number.
How do I log in to the Cape Coral utility portal?
Open the Resident Access portal, sign in or register, then select Utility Billing. The portal says existing usernames and passwords can work with the new identity service.
Can I set up e-billing or autopay?
Yes. The City says the Resident Access portal lets customers view/pay bills, set or change autopay, monitor daily water usage, set alerts and update contact information.
What is the Cape Coral utility billing address?
In-person service is at Cape Coral City Hall, 1st Floor, 1015 Cultural Park Blvd, Cape Coral, FL 33990. Mail payments to City of Cape Coral, P.O. Box 31526, Tampa, FL 33631-3526.
What are Cape Coral Customer Billing hours?
Customer Billing Services lists Monday-Friday, 7:30 AM to 4:30 PM, excluding City holidays.
How do I open a new Cape Coral water account?
Use the Utility Application page. You need legal name, service address, mailing address, ID, signature, and owner HUD statement or tenant lease. If returned by mail, two-day notice is required.
How do I close Cape Coral water service?
Use the Utility Disconnect page to request a final read. The City says a two-day notice is required.
What is the residential utility deposit?
The 2025 rate schedule lists a residential security deposit of $225 and a $20 new-account application fee.
What should I do if my Cape Coral water bill is high?
Log in to check daily usage and alerts, inspect toilets, irrigation, hose bibs, pool fill and softener cycles, then ask Customer Billing Services whether a leak repair or pool fill adjustment form applies.
How do I report a non-emergency utility water issue?
Use Cape Coral 311, email 311@capecoral.gov, use the 311 app, dial 311 inside Cape Coral, or call 239-574-0425. Include the physical address and issue description.
Where can I check boil-water notices?
Use the City’s Boil Water page and ArcGIS map for active precautionary boil-water notice areas.
Where can I find Cape Coral watering days?
Use the City’s Water Conservation page. Most properties follow the regular two-day schedule, while the affected NE private-well area has a one-day schedule during the current restriction period.
Is this the official Cape Coral utility website?
No. This is an informational guide. Confirm live balances, shutoff status, fees, notices, restrictions and service requests through official City of Cape Coral sources.
30-Second Cape Coral Utility Checklist
Pay: Quick Pay or Resident Access → account number → verify billing ZIP/CVV → save confirmation.
Call: billing 239-574-7722; pay-by-phone 866-283-3567; after-hours main break 239-242-3400.
Move: open account with ID/HUD/lease; close account with Utility Disconnect; two-day notice matters.
High bill: check daily usage, irrigation, toilet leaks, hose bibs, pool fill, and common forms.
Water issue: pressure/odor/taste/color 239-242-3410; boil-water map for notices; 311 for non-emergency service requests.