Carrollton, Texas • Water & Sewer Billing
Pay Your Carrollton Water Bill, Access Your Account & Get Utility Help
Need to pay your City of Carrollton water bill, log in to your utility account, start water service or contact customer support? Carrollton residents can manage utility billing through the City’s official online portal or use phone, bank draft and in-person payment options.
Utility Customer Service
Billing, new accounts, payments, transfers and customer assistance.
Emergency Water Line
24-hour assistance for water main breaks, sewer backups and urgent service issues.
Utility Billing Office
Carrollton City Hall
1945 E. Jackson Road
Carrollton, TX 75006
How to Pay Your Carrollton Water Bill Online
The City of Carrollton operates an online utility billing portal where customers can make payments, check statements, manage automatic payments and review water usage. You can also make a guest payment without signing in.
- Open the official utility payment portal. Visit myaccount.cityofcarrollton.com. This is the City’s online billing and account-management website.
- Choose how you want to pay. Existing registered users can enter their username and password. If you do not want to log in, select Pay Bill as Guest. New users can select Create a Profile.
- Locate your utility account. Follow the portal prompts and enter the account information requested. Keep your latest water statement available so you can verify the account and amount due.
- Review your current balance. Check the bill amount, due date and any overdue charges. Do not assume a previous payment has posted until it appears in your account history.
- Select a payment method. The portal supports credit and debit card payments. Review the applicable convenience fee before confirming.
- Complete payment and save the confirmation. Keep the transaction receipt or confirmation number until your payment appears in your utility account.
Carrollton Water Utility Login Problems
If you cannot sign in, use the Forgot Username or Password? option on the login screen. When creating an account, check your email for the verification message before attempting to sign in again.
Carrollton advises checking spam, junk and promotions folders if the verification email is missing. Passwords are case-sensitive.
Other Ways to Pay City of Carrollton Utilities
Online card payment is convenient, but it is not the only option. Carrollton also offers bank payments, kiosks, in-person service and authorized neighborhood payment locations.
| Payment Method | How It Works | Fee / Important Detail |
|---|---|---|
| Online card payment | Official customer portal | 3.5% card convenience fee |
| Pay by phone | Call 866-338-1223 | 3.5% card convenience fee |
| Automatic bank draft | Enroll through your utility account or the City’s bank draft process. | No payment convenience fee |
| Bank bill pay | Arrange payment through your bank. | No City convenience fee; allow sufficient processing time |
| City Hall | 1945 E. Jackson Road | Cash, check and cards accepted; card fee applies |
| Payment kiosk | City Hall drive-through or Hebron & Josey Public Library | Accepts cash, checks, money orders and cards; card fee applies |
| Fidelity Express | Participating authorized businesses | $1.50 per transaction |
Where Are the Carrollton Utility Payment Kiosks?
The City provides two kiosk locations:
- City Hall drive-through kiosk: In the parking area between City Hall and Municipal Court. Available 24 hours a day.
- Hebron & Josey Public Library: Outer lobby; available during library operating hours.
Bring your water utility statement to help locate your account. The kiosks accept multiple payment types, but credit and debit card convenience fees still apply.
How to Set Up Automatic Carrollton Water Bill Payments
Carrollton offers automatic bank draft and automatic card payments. The main difference is the convenience fee.
Automatic Bank Draft
Payments are deducted from your checking account on the bill due date.
Convenience fee: None.
Automatic Card Payment
Your saved credit or debit card is charged automatically on the due date.
Convenience fee: 3.5%.
Set Up Auto-Pay in Four Steps
- Open Carrollton’s utility account portal.
- Sign in or create an online profile.
- Locate the automatic payment settings and select your preferred method.
- Enter the required payment details and confirm enrollment.
Start, Stop or Transfer Carrollton Water Service
Moving to a new Carrollton address? You can submit utility service requests through the City’s online customer portal. Have your identification and property documents available before applying.
Starting Water Service at a New Home
- Visit the official Carrollton portal.
- Select Start Service under the new-customer options.
- Enter your contact information, service address and requested service date.
- Upload the required photo identification and proof of ownership, lease or rental agreement.
- Submit the application and keep the confirmation or reference number.
- Watch for the City’s confirmation and connection instructions.
| Residential Service Item | Published Amount / Timing |
|---|---|
| Minimum residential deposit | $75 |
| Service connection fee | $15 |
| Typical new-service scheduling | About two business days after completing requirements |
| Residential transfer service fee | $15 |
The City generally adds service fees to the first utility bill. Additional requirements or charges can apply in individual cases.
Transferring Service Within Carrollton
Moving from one Carrollton property to another? Use the portal to request a transfer rather than opening an unrelated duplicate account. You may need your new lease or ownership documents. The City says the previous account deposit can transfer to the new service address.
Stopping Utility Service
Submit a stop-service request through the same online portal. Confirm the requested closing date and provide an appropriate forwarding address for final billing or any refundable deposit.
Carrollton Utility Fees, Due Dates and Late Payments
Carrollton bills utility customers monthly. The statement’s due date depends on the account billing cycle and can vary from month to month.
| Charge or Rule | What Customers Should Know |
|---|---|
| Card payment fee | 3.5% convenience fee |
| Late payment fee | $25 if the full balance is not paid by the statement due date |
| Disconnection timeline | The City provides 10 calendar days after the printed due date to pay the full amount, including additional fees, before interruption |
| Due date extension | Eligible customers can request an optional extension through the portal |
If you cannot pay the entire bill, do not ignore a disconnection notification. Sign in to check available payment extension options or contact Utility Customer Service at 972-466-3120.
Water Shut Off for Nonpayment? What to Do Next
If your Carrollton water service has been interrupted, paying an overdue balance is the first step. You may also need to request service restoration.
- Check the total amount owed, including any additional charges.
- Pay the required amount through an authorized payment method.
- Save the transaction confirmation.
- Open the City’s Service Restoration Request page and follow its instructions.
- If urgent, call customer service to confirm the next step and restoration hours.
The City states that restoration requests are not completed until the overdue payment has been made.
Regular customer service: 972-466-3120
After-hours emergency assistance: 972-466-3425
Additional after-hours charges may apply. Ask the City to confirm fees and scheduling before requesting service outside normal hours.
Why Is My Carrollton Water Bill Higher Than Usual?
Carrollton’s water bill can include charges for water and sewer service, and for accounts inside City limits, trash and drainage. A higher total does not always mean your water consumption increased.
Check These Five Things First
- Usage history: The online account provides access to up to 24 months of billing history. Compare similar seasons.
- Outdoor irrigation: Check automatic sprinkler schedules and signs of irrigation leaks.
- Running toilets: A toilet that constantly refills can use substantial water without an obvious visible leak.
- Billing period: Compare the number of billing days and any rate or fee changes.
- Other charges: Review sewer, trash, drainage and previous-balance lines separately.
Suspect a Water Leak?
Check indoor fixtures, outdoor hoses and irrigation valves. If a repair was necessary, keep the plumber’s invoice and repair date. The City provides a leak adjustment process, but approval is subject to its requirements.
For billing questions, account adjustments and meter-related concerns, contact Carrollton Utility Customer Service.
City of Carrollton Water Utilities Phone Number and Office Hours
Utility Customer Service — Carrollton City Hall
Address:
1945 East Jackson Road
Carrollton, TX 75006
Customer Service: 972-466-3120
Payment Phone: 866-338-1223
24-Hour Water Emergency: 972-466-3425
Office Hours:
Monday–Thursday: 7:30 AM–5:30 PM
Friday: 7:30 AM–11:30 AM
When to Call the Water Emergency Line
The City’s Public Works emergency number, 972-466-3425, is available 24 hours a day for issues including:
- Water main breaks
- Sewer backups
- Leaking public fire hydrants
- Unusually low water pressure
- Urgent after-hours service restoration assistance
A leak inside a privately owned building may require a plumber. For a suspected public water-main or sewer-main issue, contact the City directly.
Quick Fixes for Common Carrollton Water Account Problems
| Problem | Practical Next Step |
|---|---|
| Forgot login credentials | Use Forgot Username or Password on the official account portal. |
| Verification email missing | Check spam, junk and promotions folders, then follow the portal verification instructions. |
| Card payment not showing | Processing usually takes until the following business day. Keep your receipt. |
| Bank payment not posted | Check whether the bank mailed a physical check. The City must receive and process it. |
| Portal rejects extra payment | The portal does not allow payments above the amount owed. |
| Received a late notice | Verify the printed due date, balance and any charges. Request an extension if eligible. |
| Service already disconnected | Pay the overdue amount and submit or coordinate a restoration request. |
| Water pressure suddenly low | Check whether nearby properties are affected and call the 24-hour emergency number. |
Frequently Asked Questions
What is the official Carrollton water bill payment website?
The official City of Carrollton utility billing portal is myaccount.cityofcarrollton.com. Customers can log in, create a profile or pay as a guest.
Can I pay my Carrollton water bill without logging in?
Yes. Open the official billing portal and select Pay Bill as Guest. Follow the account identification and payment prompts.
What is the City of Carrollton water customer service phone number?
Call 972-466-3120 for utility billing, new accounts, payment questions and general customer assistance.
What number do I call to pay my Carrollton water bill by phone?
Call 866-338-1223 for automated credit or debit card payments. The City publishes a 3.5% card convenience fee.
Does Carrollton charge fees for online water payments?
Yes. Credit and debit card payments carry a 3.5% convenience fee. Automatic bank draft is an available fee-free alternative.
How do I start water service in Carrollton?
Use the City’s online utility account portal, choose Start Service, provide your identity and property documents, and submit the application. The standard residential deposit is $75, with a $15 connection fee.
Where can I pay my water bill in person?
Visit Carrollton City Hall at 1945 E. Jackson Road. The City also provides payment kiosks at City Hall and Hebron & Josey Public Library.
What happens if I pay my Carrollton water bill late?
The City lists a $25 late fee if the full balance is not paid by the due date. Customers have 10 calendar days after the printed due date to pay the full amount, including additional fees, to avoid interruption.
Can I get an extension on my Carrollton water bill?
The official customer portal offers an option to request payment extensions. Availability depends on the account and applicable City rules.
What is the Carrollton water emergency phone number?
Call 972-466-3425 for 24-hour assistance with water main breaks, sewer backups, leaking public hydrants, low pressure and urgent after-hours service concerns.
Official City of Carrollton Utility Resources
- Official Utility Billing Login and Guest Payment
- City Water Bill Payment Options
- Utility Customer Service and Forms
- Current Utility Rates and Fees
- Automatic Payment Instructions
- Official Water Billing Questions
- Water and Wastewater Department
Official information reviewed: October 24, 2026. This guide covers Carrollton, Texas, not Carrollton Utilities in Kentucky or similarly named water providers elsewhere.