Cocoa Water Utility Fast Desk: Pay, Log In, Call, Start Service or Report a Main Break
Use this page as a quick utility counter. Choose your task, use the official Cocoa route, prepare the right bill details, and avoid payment, reconnection, or service-start delays.
Quick Answer Board
| Need | Official route | Have ready | Important detail |
|---|---|---|---|
| Pay or view bill online | Cocoa FirstBilling portal | Account number, service address, balance, payment method. | Do not click “Complete Transaction” more than once; duplicate charges can happen. |
| Guest payment | FirstBilling Guest Payment | Account number and payment details. | Use if you only need a one-time payment. |
| Payment by phone | Call 321-433-8400 and select option 1. | Account number, card/e-check details, amount. | Credit card payments use the IVR system. |
| Account/invoice question | customerservice@cocoafl.org or 321-433-8400 | Bill, account number, screenshot, payment confirmation. | FirstBilling support is for portal help; Cocoa customer service is for utility account issues. |
| Start or transfer service | Water Service Forms | Ownership/tenancy proof, ID, application, service address. | Request for Service Application says allow up to 3 business days for processing. |
| Terminate service | Termination of Service Request | Account holder request, ID copy, forwarding details. | Seasonal/termination requests may take up to 2 business days. |
| Water, sewer or reclaimed main break | Call 321-433-8400 | Exact location, cross street, water/sewer/reclaimed issue, time started. | Cocoa lists this same number for water, sewer, or reclaimed main breaks. |
Fast warning: if your water was disconnected for non-payment, the account holder must contact Utility Customer Service at 321-433-8400 after payment is made to request restoration.
Official Offices, Hours, Phone and Local Service Area
Utility payments & concerns
City Hall
65 Stone Street
Cocoa, FL 32922
In-person hours:
Mon-Fri 8:00 AM-12:30 PM
2:00 PM-4:30 PM
Customer service phone
Phone: 321-433-8400
Email: customerservice@cocoafl.org
Fax: 321-433-8408
Phone hours: Mon-Fri 8:00 AM-4:30 PM
Utilities Department
351 Shearer Blvd.
Cocoa, FL 32922
Phone: 321-433-8700
Hours: Mon-Fri 8:00 AM-4:30 PM
| Area / locality | Why it matters | User action |
|---|---|---|
| Cocoa | City of Cocoa Water Customer Service handles water utility account and payment questions. | Use 65 Stone Street / 321-433-8400 for account help. |
| Cocoa Beach, Cape Canaveral, Port Canaveral | Cocoa’s drinking water utility serves major central Brevard coastal areas, but local sewer/garbage/stormwater billing may differ. | Confirm provider and bill type before paying. |
| Rockledge, Merritt Island, Port St. John, Suntree/Viera, Canaveral Groves | Cocoa water service area reaches many unincorporated and municipal areas. | Use your actual bill to confirm if Cocoa is your water provider. |
| Kennedy Space Center, Patrick Space Force Base, Cape Canaveral Space Force Station | Cocoa system includes large regional/bulk service connections. | Base/agency customers may have internal routing before Cocoa billing. |
| Titusville / The Great Outdoors | Cocoa sells water to listed wholesale/customer areas. | Retail billing may come from another local provider. |
Pay Bill or Login: Exact Steps
Open the official payment portal
Use the Cocoa FirstBilling portal for login, guest payment, bill viewing, payment history, and electronic statement options.
Match the account
Enter the water account number exactly as printed on your Cocoa bill. If mailing payment without the stub, include the full account number including the dash.
Check the payment method
Online credit card/e-check, phone IVR, kiosk, mail, ACH auto draft, and dropbox all have different proof and posting risks.
Save proof before closing
Keep confirmation number, screenshot, date/time, amount, card/bank last four digits, and account number.
| Payment method | Official detail | Best for | Do not miss |
|---|---|---|---|
| Online portal | FirstBilling secure login | View bill, payment history, account information, e-statement. | Convenience fee applies. |
| Guest payment | Guest Payment page | Quick one-time payment. | Use correct account number; save confirmation. |
| Phone payment | Call 321-433-8400, option 1. | 24-hour automated phone payment through IVR. | Have account and payment method ready. |
| City of Cocoa, P.O. Box 1270, Cocoa, FL 32923-1270. | Normal payments with enough time before due date. | Do not mail directly to City Hall; Cocoa says it delays processing. | |
| ACH auto draft | Complete Automatic Debit Agreement with voided check. | Customers who want recurring monthly debit. | Confirm activation before relying on auto draft. |
| Dropbox | Near the south entrance to City Hall. | After-hours check/money order drop. | No cash payments permitted in dropbox. |
| 24-hour kiosk | Near the south entrance to City Hall. | Cash, check, or card payment with receipt. | FAQ says the kiosk does not accept coins. |
Start, Stop, Transfer or Seasonal Service
Start service: owner after closing
- Request for Service Application.
- ALTA closing statement signed by buyer and seller or recorded deed.
- Two forms of identification.
- Submit by email, in person, or mail.
Start service: tenant
- Request for Service Application.
- Lease signed by property owner and applicant.
- Two forms of identification.
- Allow processing time; incomplete documents delay service.
Temporary owner under contract
- Request for Service Application.
- Fully executed sales contract signed by buyer and seller.
- Two valid forms of identification.
- Follow up if no response within 2 business days.
| Situation | Official guidance | Best next step |
|---|---|---|
| New or transferred service | Request for Service Application says allow up to 3 business days for processing. | Submit complete documents early. |
| Beneficiary, trustee, agent, property manager | Cocoa says call Customer Service for instructions. | Call 321-433-8400 before submitting paperwork. |
| Termination of service | Account holder must request termination. | Use Termination of Service Request and include ID. |
| Seasonal property shutoff | Account holder can request meter turned off and account terminated if utility is not used. | Email signed termination form and government ID to customerservice@cocoafl.org. |
| Reactivation after seasonal shutoff | Call or email Utility Customer Service; ID may be required; admin fee applies. | Do not expect same-day service; requests may take up to 2 business days. |
| Keep account “ready to serve” | Monthly base fees continue, plus any consumption while away. | Secure outside hose bibs before leaving property. |
Official forms:
Late Bill, Disconnection or Water Restoration
Critical: Cocoa says the outstanding balance must be paid in full before service is restored. The account holder must contact the office after full payment. Reconnection outside normal business hours is prohibited.
| Problem | Official rule / useful detail | What to do now |
|---|---|---|
| Late payment | Late fee is $5.00 or 1.5% of your bill, whichever is greater. | Pay before due date; save proof. |
| Late notice | If previous balance is unpaid, a late notice is sent within 5 days. | Call before the second billing date deadline. |
| Service interruption risk | If payment is not received within 10 days from the second billing date, service will be disconnected. | Ask exact amount needed to avoid cutoff. |
| Disconnected for non-payment | Full outstanding balance must be paid; non-payment processing fee applies. | Pay online, phone option 1, or office during in-person hours. |
| Water restoration | Reconnection must be requested by account holder and is not guaranteed same day. | Call 321-433-8400 after payment posts. |
| Did not receive bill | Failure to receive bill or delinquent notice does not avoid interruption. | Log in online or call balance inquiry. |
Water, Sewer or Reclaimed Main Break
What to report
Exact address, nearest cross street, visible flow, pavement damage, odor, pressure loss, or sewer backup location.
After reporting
Write down time, staff name, ticket/reference if given, and whether a boil notice or repair crew update is expected.
| Issue | Say this | Safety / next step |
|---|---|---|
| Street leak / water main break | “Water is flowing/bubbling at [location] and started around [time].” | Stay clear of traffic and standing water. |
| No water / pressure loss | “No water / low pressure at [address]; neighbors [are/are not] affected.” | Ask if repair or boil notice is active. |
| Sewer backup | “Wastewater is backing up at [fixture/location].” | Stop using water, avoid contact, keep children/pets away. |
| Reclaimed water issue | “Reclaimed service issue at [address/zone].” | Do not confuse reclaimed with drinking water. |
| Boil notice question | “Is my address under a precautionary boil water notice?” | Check the official Boil Water Notices page and alerts. |
2026 Rates, Fees and Bill Clues
Cocoa’s Schedule A says utility service rates and charges were updated October 2025. Use the official rates page for live billing amounts.
Water base
5/8 x 3/4 inch: $17.66 inside city, $19.43 outside city.
Sewer base
5/8 x 3/4 inch: $21.18 inside city, $26.48 outside city.
Late fee
$5.00 or 1.5% of bill, whichever is greater.
Convenience fee
$2.99 up to $300; 2.65% over $300 up to $15,000.
| Bill item | Official amount / detail | Why it matters |
|---|---|---|
| Water consumption inside city | Tier fees per 1,000 gallons: $4.09, $8.04, $11.43, $14.90. | Higher usage can move into higher tier. |
| Water consumption outside city | Tier fees per 1,000 gallons: $4.50, $8.84, $12.57, $16.39. | Outside-city customers pay different rates. |
| Sewer consumption | All sizes: $8.58 inside city, $10.73 outside city per 1,000 gallons. | Residential sewer service caps at 12,000 gallons. |
| Reclaimed base 5/8 x 3/4 | $10.80 inside city, $13.50 outside city. | Relevant for irrigation/reclaimed customers. |
| Service call | $36 during regular business hours; $78 after-hours service call. | Useful before requesting field visit. |
| Meter calibration testing | $75 for 5/8 x 3/4 inch to 2 inch; $160 for 3 inch and larger. | Useful for meter dispute questions. |
| Returned payment | $25 up to $50; $30 for $51-$300. | A failed payment can add cost and delay restoration. |
| Residential water deposit | 5/8 x 3/4 inch deposit listed as $60. | May apply when starting service. |
High Water Bill: Meter, Leak and Toilet Checks
15-minute meter test
Turn off all indoor/outdoor water. Record the meter. Wait 15 minutes. If usage records, suspect a leak.
Toilet dye test
Put dye/food coloring in tank. If color appears in bowl within 15 minutes, the flapper/flush valve likely leaks.
Monthly waste math
Cocoa says multiply water used in the 15-minute test by 2,880 to estimate monthly leak waste.
| Check | What Cocoa guidance says | What to do |
|---|---|---|
| Faucet drip | One drip every 2 seconds can waste more than 1,000 gallons per year. | Count drips; every drip per minute equals about 35 gallons/year. |
| Toilets | 20% to 35% of residential toilets leak to some degree. | Inspect flapper, chain, float, fill valve, overflow tube. |
| Supply line | Leaks between meter and house are often buried and hard to detect. | Check damp soil near supply line and meter box water not from rain/irrigation. |
| Homeowner responsibility | Leaks between meter and house are often homeowner responsibility; utility handles meter/main side. | Contact utility before repairing supply pipe. |
| Hot water tank / hose bib / irrigation | Cocoa lists these as high-consumption causes. | Check irrigation timers, hose bibs, water heater, softener, pool fills. |
Irrigation Rules, Reclaimed Water and Outdoor Use
Eastern Standard Time
One day per week if needed. Odd/no address: Saturday. Even address: Sunday. Commercial: Tuesday.
Daylight Saving Time
Two days per week if needed. Odd/no address: Wednesday & Saturday. Even address: Thursday & Sunday. Commercial: Tuesday & Friday.
Always prohibited time
Irrigation is prohibited between 10:00 AM and 4:00 PM and limited to no more than 0.75 inch per zone per irrigation day.
| Outdoor question | Useful rule | User action |
|---|---|---|
| New landscape | Allowed anytime for first 30 days, then every other day for next 30 days, for one 60-day period. | Use minimum water needed for establishment. |
| Micro/drip/bubbler | Micro-spray, micro-jet, drip or bubbler irrigation is allowed anytime. | Good option for shrubs and targeted landscaping. |
| Chemical watering-in | Allowed within 24 hours when required by law, manufacturer, or best practices. | Usually limited to 1/4 inch unless otherwise required. |
| Maintenance/repair | Systems may operate anytime for maintenance/repair, not over 20 minutes per hour per zone. | Document repair if asked. |
| Reclaimed water | Not suitable for drinking; useful for irrigation. It is not recommended for washing vehicles, sidewalks, roads or driveways. | Keep reclaimed water away from drinking-water uses. |
Water Quality Report, Boil Notices and Lead Service Line Help
Water quality report
Cocoa publishes an annual drinking water quality report, also called a Consumer Confidence Report.
Newest report notice: Cocoa announced the 2025 Water Quality Report online in 2026.
Water treatment system
Cocoa’s water service area is about one-third of Brevard County. Treatment assets include Wewahootee and Claude H. Dyal facilities.
Boil water notices
Check official alerts before drinking/cooking after a main break, pressure loss, hurricane, or service interruption.
| Concern | Where to check | What to ask / do |
|---|---|---|
| Annual CCR | Annual Water Quality Reports | Use current report for test results and official drinking-water information. |
| Current boil notice | Boil Water Notices | Check if your exact address/street is affected and when notice is lifted. |
| Lead and copper | Lead and Copper Program links | Use service-line identification resources if your plumbing/service line is unknown. |
| Private lab / door-to-door water test | Use Cocoa official report and Customer Service before trusting sales claims. | Ask if the issue is official system water quality or private plumbing/equipment. |
| Water after repair | Boil notice FAQ / alerts. | Flush fixtures only after official guidance says the notice is lifted. |
Before Digging, Fencing, Irrigation or Service-Line Work
1. Call 811
Use Sunshine 811 before digging.
2. Mark work area
White mark or describe the excavation area clearly.
3. Wait for marks
Respect paint/flags and utility response windows.
4. Dig carefully
Private irrigation, lighting, pool or yard lines may need separate locating.
Google Map: Cocoa Water Customer Service
Use this map for City Hall / Utility Payments & Concerns at 65 Stone Street. The Utilities Department is separately listed at 351 Shearer Blvd.
| Location | Address | Use for |
|---|---|---|
| Water Customer Service / City Hall | 65 Stone Street, Cocoa, FL 32922 | Utility payments, account concerns, in-person support, kiosk/dropbox area. |
| Utilities Department | 351 Shearer Blvd., Cocoa, FL 32922 | Utilities Department, treatment/operations office reference. |
| Mail payment processing | City of Cocoa, P.O. Box 1270, Cocoa, FL 32923-1270 | Mail check/money order with payment stub or full account number including dash. |
| Online portal | cocoafl.firstbilling.com | Online bill view, payment, guest payment, account support route. |
Cocoa FL Water Utilities FAQ
What is the Cocoa FL Water Customer Service phone number?
Call 321-433-8400 for Cocoa Water Customer Service. Phone hours are Monday-Friday, 8:00 AM-4:30 PM.
Where is Cocoa Water Customer Service located?
Utility payments and concerns are handled at City Hall, 65 Stone Street, Cocoa, FL 32922. In-person hours are Monday-Friday, 8:00 AM-12:30 PM and 2:00 PM-4:30 PM.
Where do I pay my Cocoa water bill online?
Use the official Cocoa FirstBilling portal at cocoafl.firstbilling.com. You can log in or use the guest payment route.
How do I pay by phone?
Call 321-433-8400 and select option 1. Cocoa lists this as the IVR phone payment route.
Where do I mail a Cocoa water bill payment?
Mail check or money order to City of Cocoa, P.O. Box 1270, Cocoa, FL 32923-1270. If you do not have a payment stub, write the full account number including dash on the check.
Can I use the City Hall dropbox?
Yes, Cocoa lists a dropbox near the south entrance to City Hall. No cash payments are permitted in the dropbox.
Does Cocoa have a 24-hour payment kiosk?
Yes. The utility payment kiosk near the south entrance to City Hall is available 24 hours and accepts cash, check and card payments, with receipts. The FAQ says it does not accept coins.
What should I do if my water was disconnected for non-payment?
Pay the full outstanding balance, then the account holder must contact Utility Customer Service at 321-433-8400 to request restoration. Same-day reconnection is not guaranteed, and outside-hours reconnection is prohibited.
What is Cocoa’s late fee?
Cocoa’s FAQ says a late fee of $5.00 or 1.5% of your bill, whichever is greater, is added if payment is not received by the due date.
How do I start Cocoa water service?
Submit a Request for Service Application plus proof of ownership or tenancy and two forms of identification. Owners after closing need an ALTA closing statement or recorded deed; tenants need a signed lease.
How long does Cocoa take to process service forms?
The service forms page says the Request for Service Application may take up to three business days. Seasonal termination/reactivation requests may take up to two business days.
Who do I call for a water, sewer or reclaimed main break?
Call 321-433-8400 to report a water, sewer, or reclaimed main break.
Why is my Cocoa water bill high?
Common reasons include toilet leaks, faucet drips, water supply line leaks, hose bibs left on, hot water tank problems, excessive irrigation, water softeners, pool fills, or billing-period changes.
How do I check for a leak using the meter?
Turn off all water inside and outside, record the meter, wait 15 minutes with no water use, then record it again. If the meter shows use, you likely have a leak.
What are Cocoa irrigation days?
During Eastern Standard Time, odd/no address waters Saturday, even address Sunday, commercial Tuesday. During Daylight Saving Time, odd/no address waters Wednesday and Saturday, even address Thursday and Sunday, commercial Tuesday and Friday. Irrigation is prohibited 10 AM-4 PM.
Where is the Cocoa water quality report?
Use the official Annual Water Quality Reports page on CocoaFL.gov. Cocoa publishes an annual drinking water quality report / Consumer Confidence Report.
Is this the official City of Cocoa utility website?
No. This is an independent utility guide. Confirm live balance, service status, notices, rates, fees, boil water alerts, and restoration timing with official City of Cocoa sources.
30-Second Cocoa Water Checklist
Paying: FirstBilling portal or 321-433-8400 option 1 → save confirmation → do not double-click Complete Transaction.
Disconnected: pay full balance → account holder calls 321-433-8400 → outside-hours reconnection is prohibited.
Starting service: application + ownership/tenancy proof + two IDs → allow up to 3 business days.
High bill: 15-minute meter test → toilet dye test → hose bib/irrigation/supply line check → document repair.
Main break: water, sewer or reclaimed issue → call 321-433-8400 with exact location.