Vincennes Water Help Desk: Pay, Log In, Start Service or Report Trouble
Use this page like a quick utility counter. Pick the task, use the official Vincennes route, and prepare the exact account details before paying, calling, moving service or reporting a water, sewer or stormwater issue.
Vincennes Utility Action Board
| Need | Official action | Have ready | Important detail |
|---|---|---|---|
| Pay online / log in | Open Customer Web Portal | User name/password, account number, service address, payment method. | Portal includes Login, Quick Pay, Register, Forgot Password, Set Up AutoPay, Make a Payment and Account History. |
| Quick Pay without full login | Use the Quick Pay option inside the customer portal. | Account details exactly as shown on your bill. | Save confirmation number, amount, date and payment method. |
| Billing / office help | Call 812-882-7877 or email billing@vinutilities.com. | Bill copy, account number, service address, payment proof. | Use for water and sewer bill questions, account help, payment posting and service setup questions. |
| New water service | Use official contact / Request Water Service route. | Service address, start date, owner/renter details, meter size if known. | Portal has “Request Water Service At New Location.” |
| Leak adjustment | Use the Bill Adjustment Request linked by Vincennes Water Utilities. | Leak repair date, repair proof, photos, usage/bill details. | Utility says fix the leak, fill out the form and it will review the request. |
| Water emergency after hours | 812-882-6620 | Address, cross street, issue type, time started, safety risk. | Use for urgent after-hours water issues. |
| Sewer emergency after hours | 812-886-5011 | Address, backup/spill location, fixture affected, photos only if safe. | Wastewater page says operators are on call 24 hours and this line forwards after hours. |
Cutoff or urgent balance? Do not rely on slow mail or third-party payment proof. Call 812-882-7877 and ask which payment method posts fast enough for your account.
Official Vincennes Water Utilities Info
Office
Vincennes Water Utilities
403 Busseron Street
PO Box 749
Vincennes, IN 47591
Phone: 812-882-7877
Email: billing@vinutilities.com
Office hours
Monday-Friday: 7:30 AM-4:00 PM.
City page lists Kirk Bouchie as Head of Department for Sewer & Water.
Service context
Vincennes Water Utilities provides drinking water, wastewater and stormwater services for the City of Vincennes, Indiana.
Locality: Vincennes, Knox County, Indiana.
Official pages:
Bill Pay & Login: What to Click
Quick Pay
Use the portal’s Quick Pay option when you do not want to fully log in.
Register / Login
Create an account, reset password, view account history or send a message.
AutoPay
Use “Set Up AutoPay” inside the Customer Web Portal.
| Portal item | What it helps with | Before you click | User mistake to avoid |
|---|---|---|---|
| Log In | Access customer account, account history, payments and messages. | User name and password. | Do not create duplicate accounts if you forgot password; use reset first. |
| Quick Pay | Pay faster without full account management. | Account information from bill. | Close the page only after saving confirmation. |
| Register here | Set up customer portal access. | Account number, email and service details. | Use the exact account format shown on bill. |
| Set Up AutoPay | Recurring payment setup. | Payment method and account verification. | Confirm enrollment before assuming future bills are paid automatically. |
| Make a Payment | Pay current or past-due balance. | Amount, due date, account number. | For shutoff risk, call billing to confirm posting and service protection. |
| Account History | Review prior usage, payments and billing activity. | Portal login access. | Compare billing cycles before assuming a meter error. |
Emergency Numbers: Water vs Sewer
Sewer emergency after hours
Call: 812-886-5011
Use for sewer backup, sanitary issue, storm inlet problem or urgent sewer trouble.
Billing questions
Call: 812-882-7877
Use for water/sewer fees, payments, account issues and bill questions.
| Issue | Best route | Say this |
|---|---|---|
| No water / pressure loss | Water emergency after hours: 812-882-6620; billing/office: 812-882-7877. | “No water / low pressure at [address]. It started at [time]. Neighbors [are/are not] affected.” |
| Street leak / main break | Water emergency route if active or unsafe. | “Water is flowing/bubbling at [location/cross street].” |
| Sewer backup or storm inlet problem | 812-886-5011. | “Sewer/storm inlet issue at [location]. Backup is at [fixture/area].” |
| Sewer bill question | 812-882-7877. | “Can you explain the water and sewer fees on account [number]?” |
| Illegal dumping / pollution | Use the Report a Polluter route on the Vincennes Water Utilities site. | Give location, material, direction of flow, time and photos only if safe. |
Safety first: for sewer backup, avoid contact with wastewater, stop using fixtures if backup worsens, keep children and pets away, and document only when safe.
Start Service, New Meter, Deposits or Water Tap
New service
- Use “Request Water Service At New Location.”
- Prepare service address and start date.
- Have owner/renter/business details ready.
- Ask if a deposit applies by meter size.
New meter install
For new meter installs, call 812-882-7877 for a water tap estimate.
Utility says staff will meet with you to determine needs and fees.
Water questions
The drinking-water page says questions about drinking water can be directed to Andrew Hutchison.
Use the main office number if no direct contact is shown on your bill.
| Meter size | Deposit | Who should care |
|---|---|---|
| 5/8 inch | $60 | Common residential setup. |
| 3/4 inch | $75 | Residential / small service. |
| 1 inch | $100 | Larger residential or small commercial. |
| 2 inch | $200 | Business or larger service. |
| 3 inch | $300 | Large service estimate needed. |
| 4 inch | $400 | Large service estimate needed. |
| 6 inch | $600 | Large service estimate needed. |
2026 Water & Sewer Rates Users Actually Search
How to compare your bill: check whether the account is inside or outside city limits, confirm meter size, then compare usage tiers per 100 cubic feet.
| Water usage per month | Within City Limits | Outside City Limits | User note |
|---|---|---|---|
| First 1,500 cu. ft. | $1.85 per 100 cu. ft. | $2.78 per 100 cu. ft. | Most basic residential use starts here. |
| Next 2,500 cu. ft. | $1.61 per 100 cu. ft. | $2.42 per 100 cu. ft. | Middle usage tier. |
| Over 4,000 cu. ft. | $1.38 per 100 cu. ft. | $2.07 per 100 cu. ft. | High-use tier. |
| Monthly water service charge | Within City | Outside City | Why it matters |
|---|---|---|---|
| 5/8 inch meter | $11.23 | $16.84 | Common residential size. |
| 3/4 inch meter | $11.23 | $16.84 | Small residential/service line. |
| 1 inch meter | $22.97 | $34.46 | Larger residential/small business. |
| 1 1/2 inch meter | $47.08 | $70.63 | Commercial/multi-use check. |
| 2 inch meter | $80.82 | $121.24 | Business/larger property. |
| 3 inch meter | $177.25 | $265.88 | Large service. |
| 4 inch meter | $312.22 | $468.34 | Large service. |
| 6 inch meter | $697.89 | $1,046.85 | Large service. |
| Sewer charge item | Within City | Outside City | User note |
|---|---|---|---|
| Metered sewer rate | $6.23 per 100 cu. ft. | $9.36 per 100 cu. ft. | Applied to metered sewer usage. |
| 5/8 inch base charge | $5.99/month | $8.99/month | Common residential base sewer charge. |
| 3/4 inch base charge | $5.99/month | $8.99/month | Common small service charge. |
| 1 inch base charge | $15.34/month | $23.00/month | Larger service. |
| 2 inch base charge | $61.36/month | $92.04/month | Business/larger service. |
| Un-metered monthly residential | $55.86 | $83.79 | Only where un-metered residential sewer applies. |
Code note: Vincennes city code says a 10% collection charge is added to bills not paid on or before the due date listed on the bill. Confirm live billing status with the office before relying on an old notice.
High Bill, Leak or Adjustment Request
Meter check
Read the bill, compare account history and watch whether the meter changes when no water is being used.
Leak check
Vincennes recommends watching bills and checking the water meter routinely. A running toilet can waste a large amount of water.
Adjustment form
Fix the leak, fill out the Bill Adjustment Request and the utility will review the request.
| Question in user’s mind | What to check | What to ask |
|---|---|---|
| “Why did my bill jump?” | Usage tier, service charge, sewer charge, leak, outdoor watering, meter movement. | “Can you compare my account history and explain which line increased?” |
| “Do I have a hidden leak?” | Meter before bed and next morning if no water was used. | “If the meter moved overnight, what proof do I need for review?” |
| “Can I get bill adjusted?” | Repair date, plumber receipt, photos, fixed fixture, changed usage. | “What documentation is required for the Bill Adjustment Request?” |
| “Is sewer part of the high bill?” | Metered sewer rate, base sewer charge, inside/outside city status. | “How is sewer calculated on this account?” |
Drinking Water, Wellfield, Service Line Survey & Boil Orders
Water source
Vincennes water comes from a wellfield on the West Side of the City, south of the Wabash River.
Chlorine, phosphate and fluoride are added at the wellfield.
System capacity
The utility says with the largest well out of service, wellfield capacity is about 8,000 GPM or 11.52 MGD.
Service line survey
The site links a Service Line Survey. Use it when you need to report or confirm service-line material.
| Water question | Use this official route | What to prepare |
|---|---|---|
| Water quality report | Open the Water Quality Report link from the customer portal or official site. | Report year, address, concern and tap affected. |
| Boil order | Use the Boil Order link on the official Vincennes Water Utilities site. | Address, neighborhood, notice date and whether your street is listed. |
| Lead/service-line material | Use the Service Line Survey link. | Photos of pipe entering meter area, account info, property age if known. |
| Odd taste, odor, color | Call 812-882-7877 during office hours or water emergency number after hours if urgent. | Cold/hot tap, one tap/all taps, time started, neighbors affected. |
Wastewater, Sewer Tap, Stormwater and Pollution Reporting
Sewer problems
For sewer or storm inlet problems, call 812-886-5011.
Wastewater page says normal hours are 8 AM-4 PM and operators are on call 24 hours.
New sewer tap
Call 812-886-5011 for new sanitary sewer tap installation estimate.
Replacement sewer tap: $700 plus $50 inspection fee for sanitary and storm hookups.
Stormwater contact
Jake Personett
MS4 Coordinator
812-316-0279
jakep@vinutilities.com
Utility Services Board: Meeting and Accountability Info
Meeting time and place
The Utilities Service Board meets the second Wednesday of each month at 4:00 PM.
Location: Drinking Water Plant Conference Room, 1164 River Road, Vincennes.
Agenda request
To be added to the agenda, call 812-882-7877 by the Friday before the scheduled meeting.
Meetings are open to the general public.
Google Map: Vincennes Water Utilities Office
| Location | Address | Use for |
|---|---|---|
| Vincennes Water Utilities office | 403 Busseron Street, Vincennes, IN 47591 | Billing, water service, stormwater, wastewater, contact, account help. |
| Mailing address | PO Box 749, Vincennes, IN 47591 | Mailing utility correspondence or payment if directed by the utility. |
| Drinking Water Plant Conference Room | 1164 River Road, Vincennes | Utilities Service Board meeting location. |
| Wastewater Treatment Plant | 301 Perdue Road, Vincennes | Wastewater treatment context; stormwater page notes wastewater from homes flows to this plant. |
Vincennes Water Utilities FAQ
What is the Vincennes Water Utilities phone number?
Call 812-882-7877 for billing, account help, water/sewer fees and customer service.
Where is Vincennes Water Utilities located?
The office is at 403 Busseron Street, Vincennes, IN 47591. The mailing address is PO Box 749, Vincennes, IN 47591.
What are the office hours?
Office hours are Monday through Friday, 7:30 AM to 4:00 PM.
How do I pay my Vincennes water bill online?
Use the official Customer Web Portal. It includes login, Quick Pay, registration, AutoPay setup, make payment and account history options.
Can I pay without logging in?
Yes. The Customer Web Portal includes a Quick Pay option. Use the account details shown on your bill and save the confirmation number.
What is the after-hours water emergency number?
For after-hours water emergencies, call 812-882-6620.
What is the after-hours sewer emergency number?
For after-hours sewer emergencies, call 812-886-5011.
How do I request new water service?
Use the Request Water Service At New Location option from the official portal/site, or call 812-882-7877 with the service address, start date and deposit questions.
How much is the basic residential water deposit?
The official drinking-water page lists a $60 deposit for a 5/8 inch water meter and $75 for a 3/4 inch meter. Larger meters have higher deposits.
What are Vincennes water usage rates?
For water usage, the official rate table lists city-limit rates per 100 cubic feet as $1.85 for the first 1,500 cu. ft., $1.61 for the next 2,500 cu. ft., and $1.38 over 4,000 cu. ft. Outside-city rates are higher.
How do I request a leak adjustment?
Fix the leak first, collect repair proof, then use the Bill Adjustment Request linked by Vincennes Water Utilities. The utility says it will review the request.
Who handles stormwater questions?
Stormwater questions can be directed to Jake Personett, MS4 Coordinator, at 812-316-0279 or jakep@vinutilities.com.
What should I do before digging?
Use Indiana 811 before digging. The customer portal also links “Call Before You Dig.”
Is this the official Vincennes Water Utilities website?
No. This is an informational guide. Confirm live balance, due date, shutoff status, fees, forms, portal login and emergency instructions with official Vincennes Water Utilities sources.
30-Second Vincennes Utility Checklist
Pay/login: customer portal → Quick Pay or login → save confirmation.
Billing help: 812-882-7877, billing@vinutilities.com, 403 Busseron Street.
Emergency: after-hours water 812-882-6620; after-hours sewer 812-886-5011.
High bill: compare usage tier, service charge, sewer charge, meter movement and leak proof.
New service: request water service, confirm deposit by meter size and call for water tap estimate.