Denton Water Utilities Help Desk: Pay, Log In, Call, Report or Fix a High Bill
Use this page like a utility counter: choose your task, open the official Denton route, prepare the right account details, and avoid payment delays when service is past due.
Start Here: Fast Denton Utility Actions
| Need | Use this official route | Have ready | Do not miss |
|---|---|---|---|
| Pay bill / login | InvoiceCloud City of Denton portal | Account number, service address, balance, payment method. | One Time Pay does not require registration. Sign in/register link is at top right. |
| Pay by phone | 940-349-8700 or automated phone service 855-786-5300 | Account number, card/eCheck details, billing ZIP. | InvoiceCloud says account balance/payment access is available 24/7 by automated phone. |
| Start residential service | Residential Service Application | Complete service address, required ID, move-in date, account type. | Choose Standard account or Pay As You Go account. |
| Transfer / terminate service | Residential Transfer or Terminate Utilities | Old and new address, move date, forwarding address, contact details. | Do not forget autopay and final bill questions. |
| High bill / leak adjustment | Leak Adjustment Request | Repair date, plumber/parts receipt, usage spike, account number. | Denton says eligible leak adjustments may reduce excess charges up to 100,000 gallons. |
| Water main break / sewer overflow / leaking meter | Call 940-349-7000 | Address, cross street, issue type, when it started, photos only if safe. | Use dispatch for urgent utility incidents, not slow email. |
Past-due rule: if your account may be interrupted, call Customer Service before paying and ask which payment method posts fast enough to protect service.
Official Contact, Hours and Office Details
Hours
Phone lines: Monday-Friday, 8 a.m.-5 p.m.
Lobby: Monday-Thursday, 8 a.m.-5 p.m.; Friday, 8 a.m.-Noon.
| Department / issue | Official number | Use for |
|---|---|---|
| Utilities Customer Service | 940-349-8700 | Bill pay, account login help, service start/stop, leak adjustment questions, Pay As You Go signup. |
| Utilities Dispatch | 940-349-7000 | Water main break, clogged/overflowing sewer main, leaking water meter/hydrant, service interruption. |
| Water administration | 940-349-7176 | Non-emergency water-related questions listed on business water/wastewater page. |
| Wastewater administration | 940-349-7300 | Non-emergency wastewater-related questions listed on business water/wastewater page. |
| Drainage problems | 940-349-7116 | Drainage issues listed on Water & Wastewater page. |
| New or replacement water meters | 940-349-8456 | Meter installation/replacement questions. |
| Development Services | 940-349-8600 | Permits/inspection for structures without water or wastewater connection. |
| Denton Recycles | 940-349-8080 | Used cooking oil curbside pickup, where eligible. |
| Texas Relay TDD | 800-735-2989 | Deaf/hearing impaired customers can request connection to 940-349-8700. |
Denton Water Bill Pay and Login: What to Click
Register/login
Open InvoiceCloud and use the Sign In link at the top right.
Pay As You Go
Use MyUsage or app for prepaid balance/activity.
Account lookup
| Payment method | Official detail | Best for | Watch out |
|---|---|---|---|
| Online InvoiceCloud | eCheck, Visa, MasterCard, Discover, ATM/debit, PayPal, Venmo and Google Pay shown on Denton payment materials. | Fast payment, balance check, registered account access. | Online payment page says processing may take one business day. |
| Automated phone payment | 855-786-5300 shown on InvoiceCloud for 24/7 balance/payment. | Quick phone payment when online portal is inconvenient. | Have account number and payment method ready. |
| Customer Service phone | 940-349-8700 | Questions, payment help, account setup, payment arrangement discussion. | Phone support is Monday-Friday, 8 a.m.-5 p.m. |
| City of Denton, P.O. Box 660150, Dallas, TX 75266-0150. | Normal bills with enough time. | Allow 7-10 days processing; include payment stub. | |
| Drop box | Two drop boxes at City Hall East, 601 E. Hickory St. | Checks, money orders, cashier’s checks. | No cash. Drive-up payments before 8 a.m. Mon-Fri process same business day. |
| Lobby | 601 E. Hickory St., Suite F. | Cash, check, card, cashier’s check, money order; same-day posting. | Lobby closes at noon on Fridays. |
| Kiosk | Customer Service entrance at 601 E. Hickory St. | 24/7 payment by cash, check, credit/debit card. | Keep receipt and confirm posting if account is past due. |
| Remote locations | Fidelity Express, MoneyGram and Western Union listed. | Cash-pay customers away from City Hall East. | Pay center fee applies and processing time may differ. |
Returned payment: Denton payment page lists a $27 non-sufficient funds charge if payment is rejected.
Start, Stop, Transfer or Change Denton Utility Service
Start residential service
- Complete service address.
- Move-in/start date.
- Required identification.
- Choose Standard or Pay As You Go.
- Ask whether deposit applies.
Transfer / terminate
- Old service address.
- New service address if transferring.
- Disconnect/transfer date.
- Forwarding address.
- Autopay and final bill question.
Commercial service
- Use commercial service application.
- Prepare business details.
- Ask about required documents.
- New construction may need separate utility/documentation steps.
Emergency, Outage, Leak or Sewer Backup
Immediate utility incident
Call: 940-349-7000
Use for water main break, clogged/overflowing sewer main, leaking water meter or hydrant, power outage, downed wires.
Denton 311
Submit a non-emergency ticket when the issue does not require immediate utility dispatch.
| Situation | Say this | Prepare |
|---|---|---|
| Water main break | “Water is flowing/bubbling at [address/cross street].” | Nearest address, flow direction, roadway hazard, photos if safe. |
| Leaking meter/hydrant | “The meter/hydrant at [location] is leaking.” | Address, meter box location, if water is entering street or property. |
| Sewer overflow or backup | “Wastewater is backing up/overflowing at [fixture/location].” | Stop water use if worsening; keep people/pets away; call plumber if inside line. |
| No water / service interruption | “My property has no water since [time]. Neighbors [are/are not] affected.” | Account/service address, payment status, nearby work, outage notice if received. |
| Planned outage | “Did the city mail or post planned outage notice for my address?” | Service address and notice date. Denton says planned outage customers may receive mailed notice. |
High Water Bill, Leak Adjustment and Responsibility
Bill rule
Your bill is based on water passing through the meter, whether used or wasted.
Adjustment limit
Possible partial billing adjustment for excess usage up to 100,000 gallons.
Repair timing
Leaks should be repaired within one month of detection.
Apply timing
Apply within 60 days after repair was made.
| Question | Direct Denton answer | Action |
|---|---|---|
| Who owns the leak? | If leak is between street and meter box, call the City. If between meter box and your drain/home plumbing, it is homeowner responsibility. | Locate meter box, then call 940-349-7000 for city-side leak or plumber for owner-side leak. |
| Can I get bill help after repair? | Water customers with high bills due to plumbed line/fixture failure may be eligible for partial adjustment. | Submit leak adjustment form and attach repair proof. |
| What proof helps? | Plumber invoice, parts receipt, repair date, before/after photos, meter reading, usage history. | Keep everything before submitting form. |
| What if sewer charge is high too? | Denton FAQ says wastewater volume charge is based on 100% of average monthly water billed from December through February, with an 18,000-gallon wastewater volume cap. | Ask whether the leak affected sewer billing and whether adjustment rules apply. |
| How do I prevent repeat spikes? | Check toilets, irrigation, hose bibs, softener, pool fill, outdoor taps, and meter movement when water is off. | Set a monthly meter/photo routine. |
Denton Watering Schedule, Conservation and Free Audit
Even addresses
Ending in 0, 2, 4, 6, 8, or no address: Tuesday & Saturday.
Odd addresses
Ending in 1, 3, 5, 7, 9: Wednesday & Sunday.
Commercial / multifamily
Monday & Thursday.
| Water rule / program | Official Denton detail | User action |
|---|---|---|
| Summer time restriction | From June 1 to September 30, watering outside 6 p.m.-10 a.m. is prohibited except hand-watering and foundation soaker hoses. | Set irrigation timers to allowed windows. |
| Twice-a-week schedule | Citywide schedule assigns watering days by address parity or commercial/multifamily status. | Use the last digit of address before turning on automatic sprinklers. |
| Water waste reporting | Water waste can be reported at 940-349-8419 or utilities dispatch depending on issue. | Provide address and short description. |
| Free water audit | Denton residents can receive one free outdoor water audit; call 940-349-8092 or email the WaterWise contact listed by the City. | Use if irrigation may be causing high bills. |
| WaterWise incentives | Denton offers incentives for reducing outdoor water consumption, including irrigation evaluation, smart controller rebate, sprinkler tune-up and turf buy-back links. | Check eligibility map and program manual before buying equipment. |
| Indoor savings | City page says repairing household leaks can save an estimated 800 gallons per month. | Fix running toilets/faucets quickly and keep repair proof. |
Water Quality, Source Water, Lead and Boil Notice
Water source
Denton gets its water from Lake Lewisville and Lake Ray Roberts.
Quality testing
Denton says it is a Superior Public Water System and the municipal lab conducts more than 30,000 water analyses per year.
Free water test
If concerned about water quality, call Customer Service at 940-349-8700.
| Concern | Official Denton route | What user should do |
|---|---|---|
| Water Quality Report | Water Quality Reports Archive | Open the most recent English or Spanish report and compare your question with detected substances and compliance notes. |
| Lead service line | Lead & Copper Compliance Program | Enter property address in the Service Line Inventory Map and report incorrect inventory information. |
| Lead questions | Call 940-349-8700 or use the Lead & Copper email link on city page. | Ask about inventory, sampling, service line material, and replacement plan. |
| Boil-water notice | Boil Water Notice page | Check active notice status and Alert Denton signup. During notice, boil tap water vigorously for at least two minutes before drinking/cooking. |
| PFAS information | PFAS FAQ 2024 Update | Use the city PDF for local sampling summary and planned annual sampling notes. |
Sewer Backup, Drain Care and Grease Rules
Backup now?
- Call a plumber immediately if backup is inside your service line.
- If plumber finds blockage beyond your line, call 940-349-8700.
- For urgent sewer main overflow/clog, call 940-349-7000.
- Keep children and pets away from wastewater.
Do not put this down drains
- Grease, fats and oils.
- Diapers, paper towels, sanitary napkins, soiled rags.
- Hair into shower/bath drains.
- Lint from washing machine discharge.
Cooking oil: Denton says used cooking oil can be recycled; call Denton Recycles at 940-349-8080 to schedule curb-side pickup at no additional cost.
Rates, Deposits, Late Notices and Bill Details
| Bill topic | Official Denton detail | User action |
|---|---|---|
| Rates | City links current utility rate brochures from Customer Service and Water & Wastewater pages. | Use the current brochure before estimating exact monthly charges. |
| Standard account deposit | Standard accounts may require soft credit check; maximum deposit is listed as two months average billing for the service address. | Ask deposit amount before starting service. |
| Pay As You Go | Prepaid option with MyUsage; no deposits, no late fees, no reconnect fees while balance stays above zero. | Use if you prefer prepaid control and daily balance tracking. |
| Deposit refund | Denton FAQ says residential deposits are refunded after one year of good payment history. | Ask Customer Service if you qualify or switch to Pay As You Go. |
| Late/disconnection reminders | Denton FAQ says customers get reminder calls when no payment is received by due date and before late fee/service interruption steps. | Keep primary phone number updated. |
| Wastewater calculation | Denton FAQ says wastewater volume charge is based on average monthly water billed from December-February, with 18,000-gallon cap. | Ask how winter average affects current bill. |
| Drainage fee | Based on impervious surfaces such as roof, driveway, garage, parking lots, patios and similar surfaces. | Request review if square footage/rate block seems wrong. |
Business, Builder, Meter and Fire Flow Help
New connection
Structures without current water/wastewater connection likely need permit and inspection. Call Development Services at 940-349-8600.
Fire flow test
Submit Denton’s online Fire Flow Test Request Form. Staff will contact you after submission.
GIS request
Engineers/developers can submit Water Utilities GIS requests for property development purposes.
Denton Water Utilities Map and Visit Details
Use the map for Utilities Customer Service at City Hall East, where the lobby, kiosk and drop boxes are located.
| Place | Address | Use for |
|---|---|---|
| Utilities Customer Service / City Hall East | 601 E. Hickory St., Suite F, Denton, TX 76205 | Lobby payments, kiosk, drop boxes, billing/service help. |
| City of Denton main address | 215 E. McKinney St., Denton, TX 76201 | General city contact address shown in site footer. |
| Mail payment lockbox | City of Denton, P.O. Box 660150, Dallas, TX 75266-0150 | Mail personal check, cashier’s check or money order with payment stub. |
| Drive-up drop box | Parking lot corner of Hickory Street and Railroad Avenue, west of City Hall East | Check/money order/cashier’s check; no cash. |
| Walk-up drop box | Next to Customer Service entrance at City Hall East, Suite F | Same-day processing until close of business on weekdays. |
Official Denton Utility Links
Denton Water Utilities FAQ
What is Denton Water Utilities customer service phone number?
Call Utilities Customer Service at 940-349-8700 for bill pay, login help, account service, leak adjustment questions and general utility customer service.
How do I pay my Denton water bill online?
Use the official InvoiceCloud City of Denton portal. One Time Pay does not require registration. To create or manage an online account, use the Sign In link at the top right of the portal.
What is the Denton utility emergency number?
Call Utilities Dispatch at 940-349-7000 for urgent utility incidents such as a water main break, clogged or overflowing sewer main, leaking meter or hydrant, power outage, downed electrical poles or wires.
Where is the Denton Utilities Customer Service office?
The Utilities Customer Service lobby is at 601 E. Hickory St., Suite F, Denton, TX 76205. Lobby hours are Monday-Thursday 8 a.m.-5 p.m. and Friday 8 a.m.-Noon.
Can I pay a Denton utility bill by phone?
Yes. You can call Customer Service at 940-349-8700 or use the automated phone payment service at 855-786-5300.
Does Denton have a 24-hour payment kiosk?
Yes. Denton lists a 24-hour payment kiosk at the Customer Service entrance at 601 E. Hickory St., Suite F. Cash, check, credit cards and ATM/debit cards are accepted.
Can I get a water leak adjustment?
Possibly. Denton says water customers with high bills from a plumbed line or fixture failure may be eligible for a partial billing adjustment up to 100,000 gallons of excess usage. Repair should be made within one month of detection and application within 60 days after repair.
Who is responsible for a Denton water leak?
If the leak is between the street and the meter box, call the City. If the leak is between the meter box and your home plumbing or drain, it is generally the homeowner’s responsibility.
What are Denton’s watering days?
Even addresses water Tuesday and Saturday; odd addresses water Wednesday and Sunday; commercial and multifamily properties water Monday and Thursday. Summer rules prohibit watering outside 6 p.m.-10 a.m. from June 1 through September 30, except specific hand-watering/foundation soaker uses.
Where does Denton’s drinking water come from?
The City of Denton gets its water from Lake Lewisville and Lake Ray Roberts. The city maintains a Water Quality Reports Archive and says the municipal lab performs more than 30,000 water analyses per year.
30-Second Denton Water Checklist
Paying: InvoiceCloud → One Time Pay or Sign In → account number → receipt/confirmation.
Calling: billing/service 940-349-8700; urgent utility dispatch 940-349-7000.
Visiting: 601 E. Hickory St., Suite F; lobby Mon-Thu 8-5, Fri 8-Noon; kiosk 24/7.
High bill: check leaks, repair fast, gather proof, submit leak adjustment within the Denton timing window.
Watering: even Tue/Sat, odd Wed/Sun, commercial/multifamily Mon/Thu; avoid summer daytime watering.