Lee County Utilities Water Help: Pay, Login, Call or Report a Problem
Use this page like a quick customer-service desk. Pick the exact task, use the official LCU route, prepare the right details, and avoid the common mistake of paying late, calling the wrong number, or assuming LCU serves every Lee County address.
Start Here: Fast Answer Board
| Need | Official action | Have ready | Do not miss |
|---|---|---|---|
| Pay or log in | Open MyUtilities | LCU account number and billing ZIP code from your bill. | You can make a payment from the login page without creating a profile by choosing “Make A Payment.” |
| Create account | Click “Sign Up” under Login in the MyUtilities portal. | Account number, customer name, mailing address ZIP code. | Profile benefits include usage monitoring, service requests, Auto Pay, scheduled payments, and app access. |
| Pay by phone | Call 1-855-895-6939 | Account number and billing ZIP code. | If past-due, call billing at 239-533-8845 after paying during business hours. |
| Emergency leak / sewer issue | Call 239-533-8700 | Address, cross street, issue type, photos only if safe. | Use this for water/sewer emergencies, not routine billing questions. |
| Boil-water notice | Call 239-533-8575 or check LCU BWN page. | Street, community, ZIP, affected service area. | Hotline is 24/7 and updated daily by 4:00 PM. |
| Start / stop / transfer | Use LCU Start/Stop/Transfer | Application, ID, ownership/lease proof, move date. | LCU does not serve every Lee County address. Check provider first. |
Past-due payment warning: LCU says payments made after 2:00 PM will not show in the billing system until the next business day. If your bill is past due, pay and then contact the billing office at 239-533-8845 during business hours.
Official Lee County Utilities Contact Box
Customer Service Center
Address:
7391 College Pkwy
Fort Myers, FL 33907
Call center: Mon-Fri 8:00 AM-4:30 PM
Drive-thru: Mon-Fri 8:00 AM-4:00 PM
Billing/New Accounts: 239-533-8845
Toll free: 1-800-485-0214
Email: Utilities@leegov.com
Emergency & BWN
Water/sewer emergency:
239-533-8700
Boil Water Notice:
239-533-8200
BWN automated hotline:
239-533-8575
Service Area Check
LCU provides water/wastewater service to parts of unincorporated Lee County, Florida.
Not automatic: Cape Coral, City of Fort Myers city limits, Lehigh Acres, Naples, Bonita Springs, Sanibel/Captiva, and Gateway are listed as exclusions on LCU pages.
Lee County Utilities Bill Pay & Login Steps
Online portal
Pay, set Auto Pay, schedule payments, view usage, and enroll in paperless billing.
No profile?
From the login page, click Make A Payment.
LCU FAQ says a profile is not required for online payment.
Auto Pay
Login, open Payments, then choose Auto Pay.
Allow 4-6 weeks. Keep paying until the confirmation message appears on your bill.
Paperless
Login, open Billing & Usage, then choose Paperless Billing.
Select paperless billing with email notification.
Find the account number and billing ZIP code
LCU says portal registration requires the Utilities account number and billing address ZIP code as shown on your bill.
Choose login, sign-up, or one-time payment
Use Sign Up for a full profile. Use Make A Payment if you only need to pay now without creating a profile.
Check the 2:00 PM posting issue
LCU says payments made after 2:00 PM will not be reflected until the next business day. This matters for past-due accounts.
Save proof
Save the confirmation number, date, amount, last four digits, email receipt, and screenshot. Call billing if service is at risk.
Payment Options: Which One Should You Use?
| Payment method | Official detail | Best for | Risk / tip |
|---|---|---|---|
| Online portal | LCU Customer Portal | Pay online, set Auto Pay, paperless billing, usage history. | Profile can help monitor smart-meter usage and service requests. |
| Pay-by-phone | 1-855-895-6939 | Debit/credit card or checking/savings payment by automated voice system. | Enter account number and billing ZIP code carefully. |
| Drive-thru | 7391 College Pkwy, Fort Myers, FL 33907; Mon-Fri 8:00 AM-4:00 PM. | Cash, money order, check, credit card, or debit card during normal business hours. | Closed on county holidays. Confirm before a time-sensitive visit. |
| 24-hour drop box | Drop box at the Customer Service Center location. | Check or money order after hours. | Do not place cash in the drop box. |
| Lee County Utilities, PO Box 37779, Boone, IA 50037-0779. | Regular payment with enough mailing time. | LCU says allow up to 7 days for delivery and posting. Do not mail cash. |
Phone Numbers by Problem
| Problem | Call / email | Use this when |
|---|---|---|
| Billing / new accounts | 239-533-8845 / Utilities@leegov.com | Bill balance, new account, login issue, payment posting, start/stop service question. |
| Toll-free billing | 1-800-485-0214 | You need customer service but prefer the toll-free route. |
| Water/sewer emergency | 239-533-8700 | Broken main, sewer backup, no water, urgent water/sewer field problem. |
| Boil-water notice | 239-533-8200; hotline 239-533-8575 | Check active/rescinded boil-water notices or report after-hours BWN questions. |
| Administrative Services | 239-533-8181 / lcuadmin@leegov.com | Administrative utilities questions at 1500 Monroe St. |
| New installs | 239-533-8160 / lcunewinstalls@leegov.com | New service installs, utility construction connection questions. |
| Plan review | 239-533-8572 / sjackow@leegov.com | Plan review for development or utility project review. |
| Developer projects | 239-533-8531 / lcudcap@leegov.com | Developer project coordination. |
| Cross-connection control | 239-533-8260 / lcuccc@leegov.com | Backflow/cross-connection compliance questions. |
| F.O.G. program | 239-533-8200 / lcufog@leegov.com | Fats, oils and grease questions, especially food service/commercial users. |
| Locates before digging | 811 / Sunshine 811 | Fence posts, landscaping, irrigation, driveway work, trenching, excavation. |
| Watering violation | 239-533-8109 | Report unincorporated Lee County irrigation/watering violations to Natural Resources. |
Does Lee County Utilities Serve My Address?
LCU service target
LCU’s start/stop page says Lee County Utilities provides water/wastewater service to unincorporated Lee County, Florida.
- Use the Resident Information Tool to check water/wastewater provider.
- Check your latest bill for the provider name.
- Ask your landlord, HOA, community association, or closing agent if service is bundled.
LCU exclusions to check first
LCU pages list these places as not served by LCU for water/wastewater in this context:
Why this matters: “Lee County” searchers often live inside a city, special district, HOA, private utility, or community system. Paying LCU when your actual provider is different can delay help and risk late fees.
Start, Stop or Transfer Service
Start service
- Completed New Account Application.
- Valid ID: driver’s license, state ID, or passport.
- Proof of ownership or lease/rental agreement.
- Ownership examples: purchase/sale agreement, settlement statement, or lot lease for mobile-home communities.
- Security deposit may be required.
Stop service
- Use Termination of Service Request for permanent shut-off.
- Provide service address and stop date.
- Ask how final bill and deposit credit/refund will be handled.
- Keep account open until LCU confirms closure.
Seasonal / temporary absence
- LCU says accounts cannot be closed during temporary absences.
- Owner of Record remains responsible for monthly base charges.
- Hard disconnect can be requested but has disconnect/reconnect charges.
- Smart meter data/customer portal can help monitor usage remotely.
Official service links:
2026 Rates, Deposits and Fees Users Search For
Single-family base fees
Water: $12.44 monthly service charge + $4.68 admin charge per bill.
Sewer: $23.16 monthly service charge + $4.67 admin charge per bill.
Usage rates
Residential water is tiered per 1,000 gallons: $4.45, $5.56, $6.68, then $8.90 by block.
Residential sewer metered user charge: $7.96 per 1,000 gallons, with wastewater cap rules shown in the official schedule.
Late fee
Monthly Fees page says a late payment fee is 1% of unpaid balance or $5, whichever is greater, if the account remains unpaid after the reminder due date.
| Item | Official 2026 amount/detail | Why it matters |
|---|---|---|
| Residential water deposit | Single-family $70; multi-family $56 × units; RV $28 × units. | May be due when opening a new account. |
| Residential sewer deposit | Single-family $125; multi-family $100 × units; RV $50 × units. | Water + sewer deposit can be higher than water-only service. |
| Deposit waiver | Possible for qualifying prior LCU account, reference letter, or enrollment in Auto Pay + paperless billing within 20 calendar days. | Ask during application before paying deposit. |
| Deposit credit/refund | Possible after 23 months continuous service with conditions; refunds processed by Lee County Finance, 2-4 weeks from regular billing date. | Useful when closing or transferring service. |
| Wellfield conservation surcharge | $0.68 per ERU when monthly water consumption exceeds first-tier usage block. | Shows why high usage can add more than normal tiered water rates. |
| Rate schedule | Board approved incremental 5-year rate adjustments; 2026 figures are effective 7/1/2026 in the schedule. | Old articles and screenshots may show previous-year rates. |
Boil Water Notice: What to Do and How to Check
Why notices happen
LCU issues precautionary notices when main-line pressure drops below 20 psi, often due to a water main break or scheduled maintenance.
Boil rule
Bring tap water to a rolling boil for at least one minute before drinking, cooking, making ice, brushing teeth, or washing dishes.
Status hotline
239-533-8575
Available 24/7 and updated daily by 4:00 PM.
| Hotline choice | Use it for | What to know |
|---|---|---|
| Press 1 | Current Boil Water Notices. | Use street/community info to confirm your area. |
| Press 2 | Check whether a notice has been rescinded. | Do not stop boiling until the notice is officially lifted. |
| Press 3 | Questions or after-hours emergency reporting. | Use for urgent water/sewer issue after normal hours. |
Timing: LCU says boil-water notices remain in effect until bacteriological testing confirms water is safe, typically 48-72 hours.
High Bill, Irrigation and Conservation Rules
Why irrigation matters
LCU’s conservation page says approximately 60% of Lee County potable water is used for irrigation. Dry-season usage can push bills higher and may trigger conservation surcharge rules.
- Check irrigation timer after storms, power outages, and seasonal changes.
- Compare current usage with prior bills in MyUtilities.
- Watch for toilet leaks, irrigation leaks, pool auto-fill, hose bibs, and broken sprinkler heads.
- Check whether reclaimed water, low-volume watering, or hand watering exceptions apply.
Year-round irrigation schedule
June-January: odd addresses Wednesday/Saturday; even/no address Thursday/Sunday. Times: midnight-9 AM and 5 PM-midnight.
February-May: odd addresses Saturday; even/no address Sunday. Times: midnight-9 AM and 5 PM-midnight.
No irrigation: 9 AM-5 PM. February-May also bars weekday irrigation under the LCU schedule.
Report watering violations: residents of unincorporated Lee County should call Natural Resources at 239-533-8109. Residents inside Cape Coral, Bonita Springs, Sanibel/Captiva, Fort Myers, or Fort Myers Beach should contact their local code enforcement or law-enforcement route.
Water Bill Assistance: What Changed in 2026
Current Lee County HVS notice
Lee County Human & Veteran Services states that effective June 16, 2026, due to limited funding, it is no longer accepting applications for the Rent/Mortgage and Water Financial Assistance Program.
Check the official page regularly for future updates before assuming applications are open.
Eligibility details when funding is open
- Lee County resident for at least 12 weeks.
- U.S. citizen, legal permanent resident, or qualified alien.
- Unexpected temporary financial crisis.
- Income generally at/between/below 200-250% FPL depending on program.
- Must show ability to cover ongoing expenses after the crisis is resolved.
Utility Account / Lien Search for Closings
Who needs this?
Buyers, sellers, title companies, real estate agents, landlords, and closing coordinators checking monthly water/sewer bill status.
Cost
LCU says Account/Lien Search Requests for monthly water and sewer bills are provided at no charge.
Processing
Requests are typically completed within two business days, excluding weekends and holidays.
Closing tip: request this early. A water/sewer balance, final bill, deposit credit, or provider mismatch can delay closing if discovered late.
Scam Protection and Payment Safety
Do not trust pressure calls
If someone demands immediate payment by gift card, crypto, wire, or unusual app, stop and call LCU billing directly at 239-533-8845.
Use official portals only
Start from Lee County Utilities Pay My Bill or MyUtilities.
Confirm account details
Match account number, service address, billing ZIP code, amount, and confirmation number before closing the payment screen.
Map, Offices and Where to Go
| Location | Address | Use for | Hours / contact |
|---|---|---|---|
| Customer Service Center | 7391 College Pkwy, Fort Myers, FL 33907 | Billing, new accounts, drive-thru, payment, drop box. | Call center 8:00 AM-4:30 PM; drive-thru 8:00 AM-4:00 PM; 239-533-8845. |
| Administrative Services | 1500 Monroe St., Fort Myers, FL 33901 | Administrative utilities office. | Mon-Fri 7:30 AM-4:30 PM; 239-533-8181; lcuadmin@leegov.com. |
| New Development / Plan Review | 1500 Monroe St., Fort Myers | New installs, plan review, developer projects. | New installs 239-533-8160; plan review 239-533-8572; developer projects 239-533-8531. |
| Field Operations | 2959 Van Buren St., Fort Myers, FL 33916 | BWN, cross-connection, FOG, locates, field operations. | Mon-Fri 7:00 AM-3:30 PM; BWN hotline 239-533-8575. |
Official Links Used for Final Actions
Lee County Utilities Water FAQ
What is the Lee County Utilities billing phone number?
Call Lee County Utilities billing/new accounts at 239-533-8845. The toll-free number listed by LCU is 1-800-485-0214.
What is the Lee County Utilities emergency number?
For water or sewer emergencies, call 239-533-8700.
How do I pay my Lee County Utilities water bill online?
Use the MyUtilities portal at myutilities.leegov.com. You can log in, create a profile, or use the payment option from the login page.
What do I need to create a MyUtilities account?
You need the Utilities account number and the billing address ZIP code as shown on your bill. LCU FAQ says the sign-up path is under the Login button.
Can I pay without creating an account?
Yes. LCU FAQ says a payment can be made from the MyUtilities login page by clicking “Make A Payment.”
What is the pay-by-phone number?
Call 1-855-895-6939 and follow the prompts. You will need your account number and billing ZIP code.
What if my bill is past due?
If you pay a past-due bill, LCU says to contact the billing office at 239-533-8845 during regular business hours to notify them of the payment. Payments after 2:00 PM may not show until the next business day.
Where is the Lee County Utilities Customer Service Center?
The Customer Service Center is at 7391 College Pkwy, Fort Myers, FL 33907.
Where do I mail a Lee County Utilities payment?
Mail check or money order with the payment stub to Lee County Utilities, PO Box 37779, Boone, IA 50037-0779. Do not mail cash.
Does LCU serve all Lee County addresses?
No. LCU serves unincorporated Lee County areas, but official pages list exclusions such as Cape Coral, City of Fort Myers city limits, Lehigh Acres, Naples, Bonita Springs, Sanibel/Captiva, and Gateway.
How do I check a boil-water notice?
Call the automated BWN hotline at 239-533-8575. It is available 24/7 and updated daily by 4:00 PM. Press 1 for current notices and 2 for rescinded notices.
How long does a boil-water notice usually last?
LCU says notices remain in effect until bacteriological testing confirms water is safe, usually 48 to 72 hours.
What are the 2026 single-family residential base fees?
LCU’s monthly fees page lists 2026 single-family residential base fees as $12.44 water service charge and $23.16 sewer service charge, plus administrative charges per bill.
How do I start water service?
Use the official Start/Stop/Transfer Services page. Prepare the new account application, valid ID, and proof of ownership or lease/rental agreement.
Who do I call before digging?
Call 811 or use Sunshine 811 before digging, fencing, trenching, landscaping, irrigation installation, or excavation.
30-Second Lee County Utilities Checklist
Pay/login: MyUtilities portal → account number + ZIP → Make A Payment or Sign Up → save confirmation.
Past due: pay before 2:00 PM if possible → call 239-533-8845 → confirm service protection.
Emergency: call 239-533-8700 for water/sewer emergencies.
Boil water: call 239-533-8575 → boil one minute → wait for official rescission.
Moving: check provider → apply/terminate through LCU forms → ask about deposit and final bill.