Fort Worth Water Help Desk: Pay, Login, Call, Fix a High Bill or Report an Emergency
Use this as a fast utility desk, not a long read. Pick the problem, open the official Fort Worth route, collect the right account details, and avoid payment delays, wrong portals, duplicate payments, and missed adjustment deadlines.
Fort Worth Water Action Board
Most visitors need one answer first: pay, log in, stop service interruption, open service, fix high usage, report a leak/main break, or understand a bill line item.
| Need | Use this official route | Prepare first | Fort Worth-specific detail |
|---|---|---|---|
| Pay online / register | MyH2O Portal | Account number, billing cycle, route number from bill. | MyH2O can show water use by day/hour the next day, previous bills and payment history. |
| Pay one-time without registering | Payment Options | Utility account number and payment method. | One-time payment remains available for customers who do not want to register. |
| Pay by phone | 817-392-4477, select Option 2 | Utility account number, checking account, card details. | Automated pay-by-phone is available 24/7. |
| Water emergency / sewer backup | 817-392-4477, select Option 1 | Exact address, cross street, water/sewer issue, safety risk. | Official pages list this as 24/7 for water main breaks and sewer backups. |
| Payment arrangement / bill assistance | Bill Assistance Program | Notice, account number, amount due, payment ability, hardship details. | City says failure to comply with agreed plans can result in disconnection. |
| Start, stop or transfer service | Account Services | Service address, dates, ID details, forwarding address, previous owner/tenant if known. | Activation charge is $20; same-day requests add $25. |
| High bill / leak adjustment | High Water Use Bill Adjustments | Repair receipt, account number, property address, high-bill dates, repair date/description. | Leak repair adjustment request must be submitted within 60 days of completed repair. |
| Lead/service-line question | Service Line Inventory | Address, map result, pipe material if checked, tenant/owner contact. | Map shows utility side on the left of dot and customer side on the right. |
Urgent account rule: if service has been interrupted, is pending interruption, or you need a payment arrangement, Fort Worth tells customers to contact Customer Service at 817-392-4477 during business hours after payment is made.
Official Fort Worth Water Contacts, Office, Mail and Service Footprint
Water Customer Service
100 Fort Worth Trail, 5th Floor
Fort Worth, TX 76102
Phone: 817-392-4477
Email: MyWaterAccount@FortWorthTexas.gov
Hours
Call center: 7 a.m.-7 p.m., Monday-Friday, excluding city holidays.
Walk-in: 8 a.m.-5 p.m., Monday-Friday, excluding holidays.
Emergency: 24/7 by phone, Option 1.
Mailing Addresses
Bill payments:
Fort Worth Water
P.O. Box 961003
Fort Worth, TX 76161-0003
Other correspondence:
Fort Worth Water
P.O. Box 870
Fort Worth, TX 76101-0870
| Locality / service context | Official detail | Why it matters |
|---|---|---|
| Retail customer office | 100 Fort Worth Trail, 5th Floor, Fort Worth, TX 76102. | Use for walk-in payment/account help, paperwork, deposit issues, adjustment documents. |
| Water system reach | City fact sheet says Fort Worth operates five water treatment plants serving 1.4 million people. | Explains why Fort Worth Water serves more than only the central city footprint. |
| Counties served by water treatment plants | Tarrant, Johnson, Denton, Parker and Wise counties. | Useful for edge-area customers, new development, and wholesale/service-area searches. |
| Distribution scale | City fact sheet lists 3,978 miles of distribution pipe. | Useful context for main breaks, capital work, growth, and repair response time. |
| Water emergency routing | 817-392-4477, select Option 1. | Use for water main breaks, sewer backups, no water service and urgent water issues. |
Official contact pages:
Pay a Fort Worth Water Bill: Best Method by Situation
MyH2O portal
Best for regular users, usage alerts, bill history, payment history, paperless billing and autopay.
Open MyH2OOne-time online
Best when you do not want to register but still need an official city-linked online payment route.
See Payment OptionsPhone pay
Call 817-392-4477, select Option 2. Have utility account number and card/checking information ready.
Call 817-392-4477In-person / drop box
Use 100 Fort Worth Trail. Drop box accepts check or money order only; do not use cash.
Map| Payment route | Official detail | Best for | Do not miss |
|---|---|---|---|
| MyH2O portal | Register/login; requires account number, billing cycle and route number from bill. | Account management, daily/hourly usage next day, paperless billing, autopay, bill history. | Usage data is not real time; it is available the next day. |
| One-time payment | Available for customers who do not want to register their account. | Simple payment without full account setup. | Still verify account number and service address before submitting. |
| Commercial MyH2O | Businesses, schools and industries can manage water use, pay multiple accounts and set up automatic payments. | Landlords, schools, commercial accounts, industrial customers. | Commercial registration also needs account number, billing cycle and route number. |
| Phone payment | Automated system available 24/7; accepts Visa, MasterCard, Discover, American Express, debit with Visa/MasterCard logo and electronic check. | Portal trouble or customer who prefers phone system. | Call 817-392-4477 and select Option 2. |
| Make check/money order payable to Fort Worth Water Department; mail to P.O. Box 961003, Fort Worth, TX 76161-0003. | Routine bills with enough time before due date. | Do not send cash in the mail. | |
| Rush overnight payment | City of Fort Worth – Water Customer Service, 100 Fort Worth Trail, Fort Worth, TX 76102. | Overnight delivery when mail timing matters. | Call before relying on overnight delivery for shutoff protection. |
| Walk-in payment | Bring both portions of current bill to 100 Fort Worth Trail, 5th Floor. | Receipt, account questions, paperwork, deposit, adjustment documents. | Kiosk check-in sends text for approximate wait and window number. |
| Fidelity Express | Only authorized third-party utility bill payment sites; cash only; processing fee varies; posts next business day. | Cash payment near participating grocery/convenience stores. | Unauthorized sites can cause late fees or service disruption. |
| Drop box | 24-hour drop box on walkway in front of new City Hall, 100 Fort Worth Trail. | After-hours check/money order. | Pay only by check or money order; no cash. |
Water Emergency, Main Break, Sewer Backup or No Water
24/7 emergency
817-392-4477
Select Option 1
Main break
Report street leaks, hydrant damage, no water service and pressure loss.
Sewer backup
Report sewer backing up, sewer running out, manhole overflow or wastewater hazard.
MyFW requests
Use MyFW service categories for no water, sewer backing up, meter lid broken, drainage and garbage issues.
| Problem | Official route | Say this | Safety note |
|---|---|---|---|
| Water main break / street leak | 817-392-4477, Option 1 | “Water is flowing at [address/cross street]. It started around [time].” | Stay away from traffic, sinkholes, moving water and damaged pavement. |
| No water service | 817-392-4477, Option 1 or MyFW “No Water Service Emergency” | “All taps/some taps are affected at [address]. Neighbors [are/are not] affected.” | Check account status if shutoff is possible, but do not delay emergency reporting. |
| Sewer backing up inside | 817-392-4477, Option 1 or MyFW sewer category | “Wastewater is backing up at [fixture/room].” | Avoid contact with wastewater; keep children and pets away. |
| Manhole overflow / sewer running out | MyFW category or emergency phone | “There is sewer overflow at [location/landmark].” | Do not enter the area or remove covers. |
| Meter lid missing/broken | MyFW “Meter Lid Missing / Broken” | “Meter lid is missing/broken at [address].” | Keep people and vehicles away from the meter box. |
| High water / flooding / drainage | MyFW drainage categories | “High water/flooding/standing water at [address/road].” | Do not drive through flooded roads. |
Main-break repair note: Fort Worth says crews must request locations of other buried utilities before repairs; after the request, it can take about two hours to get utilities marked. Crews may use speakers in neighborhoods to notify residents about 15 minutes before water is turned off.
Open, Transfer or Close a Fort Worth Water Account
Open service
- Call 817-392-4477 or visit customer service.
- Provide name, phone, SSN and driver’s license number of person responsible.
- Provide present property owner.
- Previous owner or tenant if available.
- Request at least one day before desired activation.
- $20 activation charge appears on first bill.
- $25 additional fee for same-day service request.
Transfer service
- Call before moving to avoid interruption.
- Provide water account number or former service address.
- Provide new address.
- Provide service request dates.
- $20 transfer charge appears on first bill at new address.
- Same-day transfer may add an additional fee.
End service
- Call 817-392-4477.
- Provide address/account number for service ending.
- Provide date for stopping service.
- Provide forwarding address, city and ZIP for final bill.
- Deposit on file is credited to final bill; remaining balance forwarded.
Privacy note: Texas H.B. 872 protects certain residential utility customer information, including address, delinquency/disconnection details, and advanced-metering usage/billing information unless the customer requests disclosure or an exception applies.
Past-Due Bill, Service Interruption or Payment Arrangement
Do this first
Call 817-392-4477 before using mail, bank bill pay, unauthorized third-party payment, or a slow method.
Ask for exact amount
Ask what payment amount, fee, deadline and method protects or restores service today.
Arrangement option
Fort Worth says payment plans may be discussed with the Water Contact Center when short-term hardship occurs.
| Status | Best action | Ask this |
|---|---|---|
| Late but not interrupted | Pay by official route and save proof. | “Will any late fee or remaining balance appear after this payment?” |
| Pending interruption | Call during 7 a.m.-7 p.m. business hours after making payment. | “Will this payment stop interruption today, and do you need to note the account?” |
| Service interrupted | Call customer service after payment. | “What is required for restoration, and is someone required to be home?” |
| Need payment plan | Call Water Contact Center. | “Is a payment arrangement available for my account status?” |
| Missed arrangement | Call immediately. | “Can the plan be corrected, or is disconnection already pending?” |
2026 Fort Worth Water and Wastewater Rates Users Search For
Rates are per 100 cubic feet, or CCF. One CCF equals 748.1 gallons. Fort Worth says the 2026 rates take effect Jan. 1, 2026 and appear on bills received in February 2026.
| 2026 water volume class | Monthly volume | Inside city limits | Outside city limits |
|---|---|---|---|
| Residential | First 6 CCF | $2.28/CCF | $2.85/CCF |
| Residential | >6 to 12 CCF | $3.19/CCF | $3.99/CCF |
| Residential | >12 to 24 CCF | $4.29/CCF | $5.36/CCF |
| Residential | >24 CCF | $5.37/CCF | $6.71/CCF |
| Commercial | All volumes | $2.78/CCF | $3.48/CCF |
| Industrial | All volumes | $2.80/CCF | $3.50/CCF |
| Irrigation | First 100 CCF | $3.08/CCF | $3.85/CCF |
| Irrigation | >100 CCF | $4.13/CCF | $5.16/CCF |
| Meter / wastewater item | Inside city limits | Outside city limits | Why this matters |
|---|---|---|---|
| Water monthly service charge 5/8" x 3/4" | $13.75 | $17.19 | Common residential meter-size charge. |
| Water monthly service charge 3/4" x 3/4" | $14.00 | $17.50 | Check meter size on bill. |
| Water monthly service charge 1" | $29.05 | $36.31 | Often larger home/small commercial. |
| Residential wastewater volume | $4.30/CCF | $5.38/CCF | Wastewater rate is also per 100 cubic feet. |
| Wastewater monthly service charge 5/8" x 3/4" | $7.90 | $9.88 | Common residential wastewater service charge. |
| Wastewater monthly service charge 3/4" x 3/4" | $8.20 | $10.25 | Base wastewater meter-size charge. |
| Wastewater monthly service charge 1" | $14.55 | $18.19 | Check bill meter size before estimating. |
Bill math: Fort Worth reads meters monthly, but your meter read is not based on the calendar month because meters are read every business day in some part of the city. One CCF equals 748.1 gallons.
Winter Quarter Averaging: Why December-February Usage Matters
What it is
Fort Worth uses a winter quarter average to determine billable sewer flow.
Which months count
Household water use in December, January and February is averaged.
When it changes
The updated winter quarter average volume begins on the April water bill.
| Searcher question | Fast answer | What to do |
|---|---|---|
| Why is my sewer charge high? | It may be tied to December-February household water use. | Review those bills and check whether irrigation, leaks, or holiday use inflated the average. |
| Should I water grass in winter? | Fort Worth notes most savings come from watering less or turning irrigation off during winter. | Follow year-round watering rules and protect irrigation lines from freezing. |
| Can a winter leak affect sewer? | Yes, winter use affects sewer averaging. | Document leak, repair date, photos and invoice; ask if adjustment review applies. |
High Water Bill: Leak Adjustment, Meter Clues and Proof Packet
Leak adjustment
Limited to one in a rolling 12-month period.
Deadline
Submit within 60 days of completed leak repair.
Credit method
If eligible, up to two consecutive billing periods may be adjusted.
Undefined high use
Single bill more than twice average may qualify if no leak is found and requirements are met.
| High-bill path | Eligibility / requirement | Submit / ask |
|---|---|---|
| Water leak repair adjustment | Leak repaired; request within 60 days; receipt or paid-in-full invoice required. | Account number, property address, high-bill date range, repair date and description. |
| Adjustment amount | May equal 50% of difference above average water use. | Fort Worth uses six months before leak or relevant prior-year use for seasonality. |
| Processing timing | It may take up to two billing cycles after repair to determine if leaks are fixed and usage returned to average. | Watch next bills and MyH2O usage. |
| Not qualifying examples | May not qualify if no repair documentation, filled swimming pool, new landscape, or prior leak adjustment in 12 months. | Explain exact cause before submitting. |
| Undefined high water use | Single-family residential account holder; at least 13 consecutive months; bill greater than 2x average for similar periods; no prior undefined adjustment in 24 months. | Submit form within 60 days of end of service period for undefined high bill. |
| Where to send adjustment | Email, fax, mail, or in person. | MyWaterAccount@FortWorthTexas.gov; fax 817-392-8137 Attn: Water Bill Adjustment; P.O. Box 870, Fort Worth, TX 76102; or 100 Fort Worth Trail. |
Meter clue: Fort Worth digital meters show water use in cubic feet; the flag icon can mean there may be a leak on the customer side of the meter. MyH2O usage data can be viewed by month, day or hour, but about one day later, not in real time.
Outdoor Watering Rules, Irrigation Check and North Texas Usage Spikes
No sprinkler watering
No irrigation system or sprinkler watering between 10 a.m. and 6 p.m.
Hand watering
Watering by hand-held hose is allowed at any time.
Free irrigation evaluation
Residential customers can request one free system evaluation; call 817-392-8740.
| Watering schedule | Applies to | Allowed days |
|---|---|---|
| No watering | All customers | Monday |
| Non-residential | Apartments, businesses, parks, common areas | Tuesday and Friday |
| Even residential addresses | Addresses ending 0, 2, 4, 6, 8 | Wednesday and Saturday |
| Odd residential addresses | Addresses ending 1, 3, 5, 7, 9 | Thursday and Sunday |
| Not allowed | All customers | No watering during precipitation; no runoff/waste from broken or misaligned heads. |
High-bill clue: Fort Worth bills water in tiers, so irrigation overuse can hit higher-cost tiers. A smart irrigation evaluation checks broken/misaligned/leaking heads, controller settings, pressure/flow issues and distribution uniformity.
Lead, Service Line Inventory and Water Testing
Inventory map
Search your address, accept map disclaimer, then click the dot at the meter box to see service-line material.
Material sides
Utility-owned material is shown on the left side of the dot; customer-owned material is on the right.
Testing help
Call 817-392-4477, 7 a.m.-7 p.m. Monday-Friday, or submit the official testing form.
| Lead / copper question | Official answer | What to do |
|---|---|---|
| How do I check my service line? | Use the interactive inventory map and search your address. | Click/tap dot at meter box; review utility side, customer side and overall classification. |
| What if map seems wrong? | Complete Dispute Service Line Material Form or call customer service. | Fort Worth says staff will investigate within 60 days. |
| Who gets free lead testing? | Lead testing is waived for Fort Worth customers with service line classified as lead, unknown or galvanized requiring replacement. | Currently, Fort Worth says no locations in the water system are classified as lead or unknown. |
| What if my line is non-lead? | Lead test fee applies for non-lead classification; copper testing fee applies at all locations. | Lead only $25; copper only $25; lead and copper $50 for listed customer categories. |
| How is a lead/copper sample collected? | Customer collects sample; water must sit motionless in pipes at least six hours. | Do not run water or clean aerator immediately before sample; use cold water tap in kitchen or bathroom. |
| How do I identify pipe material? | Flathead screwdriver and refrigerator magnet test. | Lead: scraped area shiny silver, magnet does not stick. Galvanized: dull gray, magnet sticks. Copper: penny color, magnet does not stick. |
Trash, Recycling, Stormwater and Other Utility Bill Line Items
Stormwater fee
Fort Worth’s stormwater program protects people and property from harmful stormwater runoff.
What stormwater funds
Maintenance of pipes/channels, drainage improvements, flood/erosion warnings and development review.
Garbage/recycling
Use MyFW categories for garbage complaints, recycle complaints, solid waste violations and related service issues.
| Bill line / city issue | Likely department / route | Ask this |
|---|---|---|
| Water usage jumped | Fort Worth Water / MyH2O / leak adjustment | “Did water volume, wastewater, or another line item cause the increase?” |
| Wastewater/sewer charge | Fort Worth Water rates and winter averaging | “What winter quarter average is being used for this account?” |
| Trash/recycling problem | MyFW garbage/recycle request | “Was this a missed pickup, cart issue, service change, or fee?” |
| Stormwater charge / drainage | TPW Stormwater Management / MyFW drainage categories | “Is this a stormwater utility fee, drainage issue, or flooding report?” |
| Permit/new development water/sewer | Water Applications / impact fees | “Is this a tap fee, impact fee, meter size issue, or new-service capacity issue?” |
Map: Fort Worth Water Customer Service
Use this map for walk-in water account service at 100 Fort Worth Trail, 5th Floor. The 24-hour check/money-order drop box is on the walkway in front of new City Hall.
| Place | Address | Use for |
|---|---|---|
| Water Customer Service | 100 Fort Worth Trail, 5th Floor, Fort Worth, TX 76102 | Walk-in account help, in-person payments, deposit/account paperwork, adjustment documents. |
| Payment drop box | Walkway in front of new City Hall, 100 Fort Worth Trail | 24-hour check or money-order payments only; do not use cash. |
| Bill payment mailing address | Fort Worth Water, P.O. Box 961003, Fort Worth, TX 76161-0003 | Routine check/money-order bill payments. |
| Other correspondence | Fort Worth Water, P.O. Box 870, Fort Worth, TX 76101-0870 | Account correspondence, non-payment mail, disclosure form routing. |
| Water Bill Adjustment mail | Fort Worth Water, Attn: Water Bill Adjustment, P.O. Box 870, Fort Worth, TX 76102 | Leak repair or undefined high water use adjustment packet. |
Fort Worth Water Utilities FAQ
What is the Fort Worth Water phone number?
Fort Worth Water Customer Service is 817-392-4477. Use Option 1 for water emergencies and Option 2 for automated phone payment.
What are Fort Worth Water call center hours?
The call center is open 7 a.m. to 7 p.m. Monday through Friday, excluding city holidays. Water emergencies are reported 24/7 by calling 817-392-4477 and selecting Option 1.
Where is Fort Worth Water Customer Service located?
Walk-in assistance is at 100 Fort Worth Trail, 5th Floor, Fort Worth, TX 76102. Walk-in hours are generally 8 a.m. to 5 p.m. Monday-Friday, excluding holidays.
How do I pay my Fort Worth water bill online?
Use the official MyH2O portal. To register, have your account number, billing cycle and route number from the billing statement. A one-time payment option is also available.
Can I pay Fort Worth Water by phone?
Yes. Call 817-392-4477, select Option 2, and follow the automated prompts. Have your utility account number and checking account or card information ready.
Where do I mail a Fort Worth water bill payment?
Mail payment to Fort Worth Water, P.O. Box 961003, Fort Worth, TX 76161-0003. Make checks or money orders payable to the Fort Worth Water Department. Do not send cash.
Are Fidelity Express locations authorized?
Yes. Fort Worth says Fidelity Express locations are the only authorized sites to accept City of Fort Worth utility bill payments. They accept cash payments, charge a processing fee, and payments post next business day.
What is the Fort Worth water emergency number?
Call 817-392-4477 and select Option 1 for water emergencies, including water main breaks and sewer backups.
How do I open a Fort Worth water account?
Call 817-392-4477 or visit customer service. You need the responsible person’s information, property owner name, and previous owner/tenant if available. A $20 activation charge appears on the first bill, and same-day service adds $25.
How do I stop Fort Worth water service?
Call 817-392-4477. Provide the address or account number, date for stopping service, and forwarding address including city and ZIP for the final bill.
How do Fort Worth leak adjustments work?
A leak repair adjustment must be requested within 60 days of the completed repair, with repair receipt/invoice, account number, property address, high-bill date range, and repair date/description. It is limited to one in a rolling 12-month period.
What is an undefined high water use adjustment?
It may apply to a single-family residential account with at least 13 consecutive months of use when a single billing period is more than twice average use for similar periods and no leak is identified. It is limited to one in a rolling 24-month period.
How many gallons are in one CCF?
Fort Worth rates are per 100 cubic feet, or CCF. One CCF equals 748.1 gallons.
How does Fort Worth calculate sewer volume?
Fort Worth uses winter quarter averaging. Household water use in December, January and February is averaged to establish billable wastewater volume, and the updated average begins on the April water bill.
What are Fort Worth’s 2026 residential water rates?
Inside city limits, 2026 residential volume rates are $2.28/CCF for the first 6 CCF, $3.19/CCF for more than 6 to 12 CCF, $4.29/CCF for more than 12 to 24 CCF, and $5.37/CCF above 24 CCF.
How do I check Fort Worth service line material?
Use the Fort Worth Service Line Inventory map, search your address, accept the disclaimer, and click the dot near the meter box. Utility-owned material is shown on the left side of the dot and customer-owned material on the right.
Does Fort Worth offer lead testing?
Yes. Fort Worth offers free lead testing for customers with service line classification of lead, unknown, or galvanized requiring replacement. Fees apply for lead testing at non-lead properties and copper testing.
What are Fort Worth watering days?
No irrigation or sprinkler watering is allowed between 10 a.m. and 6 p.m. Non-residential sites water Tuesday and Friday, even residential addresses Wednesday and Saturday, odd residential addresses Thursday and Sunday, and Monday has no watering.
Is this the official Fort Worth Water website?
No. This is an informational guide. Confirm live account balance, payment status, service interruption, fees, rates, emergency instructions and forms with official Fort Worth Water sources.
30-Second Fort Worth Water Checklist
Pay: MyH2O portal → account/cycle/route number → save confirmation.
Call: 817-392-4477; Option 1 for 24/7 emergency; Option 2 for phone payment.
Visit: 100 Fort Worth Trail, 5th Floor, Monday-Friday. Bring both portions of your bill.
Mail payment: Fort Worth Water, P.O. Box 961003, Fort Worth, TX 76161-0003. No cash.
High bill: check MyH2O usage, meter flag, toilets, irrigation, outdoor leaks, winter averaging, then submit adjustment within 60 days if repaired.
Watering: no sprinklers 10 a.m.-6 p.m.; Monday no watering; follow address-based schedule.