Springdale Water Utilities Help Desk: Pay, Call, Start Service or Fix a High Bill
Use this page like a customer-service shortcut. Pick the task, use the official Springdale Water Utilities route, prepare the exact account details, and avoid the common mistakes that cause late fees, missing payments, failed transfers or wrong trash-service calls.
Fast Answer Board
| Need | Official action | Have ready | Important detail |
|---|---|---|---|
| Pay online | Paymentus Customer Portal | Water account number from paper bill. | Payments before midnight post next day; after midnight post within 48 hours. |
| Make one-time payment | Use Paymentus “Make One Time Payment.” | Account number, payment method, service address check. | Springdale Water lists a $1.69 convenience fee for Paymentus online payment processing. |
| Pay in person | Drive-thru at 526 Oak Ave., Springdale, AR 72762. | Bill or account number, payment method. | Water bill payments must go through the drive-thru; lobby is for new services and transfers. |
| Pay anytime at kiosk | 24/7 kiosk at Springdale Water Utilities. | Account number or water bill. | Kiosk accepts cash, check, debit card, American Express, Discover, Visa and MasterCard. |
| Set up bank draft | Submit Automatic Bank Draft form. | Checking account details and signed authorization. | Free. Setup takes about 4 weeks; keep paying normally until bill says “DO NOT PAY – WILL BE DRAFTED.” |
| Start / transfer service | New / Transfer Service | Government photo ID, deposit, service address, email/internet access if applying by phone assistance. | Service cannot be established directly by phone, but customer service can help you apply. |
| Cancel service | Cancel Service Form | Account number, name on account, service address, turn-off date, forwarding address. | Only the account holder can disconnect or make account changes. |
| Report leak / high bill | Online Forms | Leak location, repair date, plumber/parts receipt, photos if safe. | Use Leak Repair Form/Affidavit to be considered for leak adjustment. |
Payment safety warning: Springdale Water says third-party processors such as DOXO are not approved, can take 7-10 days to mail a check, and SWU cannot assist with late or missing payments made through those processors. Use the official website, Paymentus, office, kiosk, or bank draft.
Official Office, Service Area and Utility Identity
Hours and lobby use
Office: Monday-Friday, 8:00 AM-4:30 PM
Drive-thru: Monday-Friday, 8:00 AM-4:15 PM
The lobby is open for new services and transfers. SWU asks customers to call 479-751-5751 upon arrival.
Who SWU serves
Springdale Water Utilities operates and maintains public water and sewer systems in Springdale and portions of Lowell and Johnson.
Water service is also provided to Elm Springs.
Source water note: SWU is municipally owned, nonprofit and rate supported. It does not treat water; it purchases water from Beaver Water District and distributes it to customers.
Official starting links:
Pay a Springdale Water Utilities Bill
Use the official payment route that matches your risk level. Routine monthly bills are different from past-due accounts, reconnection, missing payments, failed bank draft, or third-party processor problems.
| Payment method | Official detail | Best for | Watch out |
|---|---|---|---|
| Paymentus online | Credit card, debit card or electronic check. Paymentus fee listed by SWU: $1.69. | Fast online payment from phone or computer. | Paymentus says payments before midnight post next day; after midnight within 48 hours. |
| Paymentus account login | Create portal account to manage payment methods, view balances, pay multiple water accounts, schedule recurring/automatic payments and make one-time payments. | Multiple accounts, saved methods, scheduled payment, account tracking. | Autopayment through third-party provider is not the same as free Auto Bank Draft. |
| Automatic Bank Draft | No charge. Bill is deducted from checking account on due date or next business day. | Customers who want to avoid late fees long-term. | Final bill is not drafted; moving to a new address requires a new authorization. |
| Drive-thru | Water bill payments go through drive-thru, 8:00 AM-4:15 PM, Monday-Friday. | In-person receipt, cash/check/card/money-order customers. | Lobby is for new service and transfers, not bill-payment line. |
| 24/7 kiosk | Accepts cash, check, debit card, American Express, Discover, Visa and MasterCard. | After-hours payment. | You must have account number or water bill. |
| E-Statements | No fee to receive e-STATEMENTS; complete facsimile of paper bill; email notice when new statement is available. | Paperless bill delivery and online bill access. | Paying from within e-STATEMENT by card can include a service fee. |
| Third-party processor | SWU specifically says DOXO is not approved and has no contractual affiliation. | Generally avoid. | Third parties may mail a check after 7-10 days and can cause late fees or missing-payment issues. |
Official payment links:
Past-Due Bill, Non-Payment Collection or Reconnection
Collection charge
SWU FAQ lists a $35.00 non-payment collection fee.
Same-day restore
To have water turned back on the same day, SWU says you must pay and call before 7 PM.
After 7 PM
If after 7 PM, SWU says you must call the next business day.
| Situation | Best action | What to ask |
|---|---|---|
| Past-due notice | Call 479-751-5751 before using slow payment. | “What exact amount protects service today?” |
| Non-payment shutoff | Pay the full required amount, then call before 7 PM if same-day restore is needed. | “Is the $35 collection fee included?” |
| Third-party payment missing | Contact the third-party provider and call SWU with proof. | “Did SWU receive a check or payment information?” |
| Bank draft not active yet | Pay normally until the bill says “DO NOT PAY – WILL BE DRAFTED.” | “When will the first draft happen?” |
| Returned or insufficient payment | Use secure funds and ask if insufficient payment fee applies. | “Is the $35 insufficient payment fee now due?” |
| Penalty waiver question | Use Online Forms → Penalty Waiver. | “Do I meet qualifications under City Ordinance No. 3439?” |
Start, Transfer or Cancel Service
New service
- Government-issued photo ID is required.
- Full deposit and service fees are required when service is established.
- Service is set up only in the name of the customer showing proper ID.
- Phone staff can assist with applying, but internet/email access is needed for documents.
Transfer service
- Current account must be paid in full, even if balance is not due yet.
- $20 transfer fee appears on first bill at new address.
- You can have service at two locations for 3 days when transferring.
- If old-address service is needed more than 3 days, a new deposit plus meter service fee may be required.
Cancel service
- Use official Cancel Service form.
- Prepare account number and name on account.
- Prepare service address and requested turn-off date.
- Provide forwarding address for final bill or refund check.
| Service-start cost | Official amount | Who it usually affects |
|---|---|---|
| Homeowner deposit | $50.00 | Owner-occupied new service. |
| Renter deposit | $100.00 | Tenant service account. |
| Commercial deposit | $150.00 | Commercial account. |
| Landlord deposit | $200.00 | Landlords/property managers with multiple rentals or temporary service. |
| Fire hydrant deposit | $500.00 | Hydrant account setup. |
| Construction – one meter | $500.00 | Construction meter account. |
| Construction – two or more meters | $1,000.00 | Multi-meter construction account. |
Water-off appointment: If water is off at the location, SWU schedules a next-business-day time set. A one-hour appointment window is requested, excluding 12:00-1:00 PM. Same-day service is available for an added charge, and someone must meet the serviceman to protect the property.
Official service links:
Rates, Deposits and Miscellaneous Fees
SWU’s rates page lists current and future rate tables. As of July 2026, the 10/01/2025 column is the current rate period until the 10/01/2026 column begins.
Inside city water minimum
10/01/2025: $14.80 for minimum 1,000 gallons.
Inside city next 24,000
10/01/2025: $4.67 per thousand gallons.
Inside city sewer minimum
10/01/2025: $19.55 for minimum 1,000 gallons.
Safe Drinking Water Act fee
$0.40 per month per customer.
| Charge | Official amount | Meaning for customer |
|---|---|---|
| Transfer of Service Charge | $20.00 | Appears on first bill at new address after transfer. |
| Same Day Service Charge | $50.00 | Added when same-day service is requested. |
| Collection Charge | $35.00 | Non-payment collection/reconnection risk fee. |
| Meter Service Charge | $20.00 | May apply for new or added meter service work. |
| Return Trip Charge | $25.00 | Can apply when SWU has to return after unsuccessful service visit. |
| Insufficient Payment Fee | $35.00 | Returned/failed payment issue. |
| Tampering – homeowner/renter | $50.00 plus damage | Do not turn on, bypass or damage SWU equipment. |
| Tampering – commercial | $250.00 plus damage | Excludes fire hydrant/construction categories. |
| Fire line 4" or smaller | $20.00 monthly | Private fire sprinkler service fee. |
| Fire line 6" | $42.00 monthly | Private fire sprinkler service fee. |
| Fire line 8" | $77.00 monthly | Private fire sprinkler service fee. |
| Fire line 10" or bigger | $130.00 monthly | Private fire sprinkler service fee. |
| Current 10/01/2025 rate snapshot | Inside city | Outside city | Why user cares |
|---|---|---|---|
| Water minimum first 1,000 gallons | $14.80 | $16.55 | Base water usage level. |
| Water next 24,000 gallons | $4.67 per M | $5.02 per M | Most residential extra usage falls here. |
| Sewer minimum first 1,000 gallons | $19.55 | $20.80 | Sewer can make bill rise even when water rate looks low. |
| Sewer next 24,000 gallons | $6.17 per M | $6.48 per M | Water leaks may also affect sewer charges depending on adjustment rules. |
| White River Rural Water minimum | $23.40 | Listed separately | Check if your account is in White River system. |
Official rates links:
High Bill, Leak Repair, Pool Fill or Seasonal Meter
Leak adjustment
Use the Leak Repair Form/Affidavit to be considered for leak adjustment.
Pool adjustment
Use the Pool Adjustment Form for a new pool adjustment request.
Seasonal meter
Use Seasonal Meter Form to turn seasonal meter off/on or begin process.
Report a leak
Use Report a Leak form if you spot a leak and need a SWU tech to reach out.
| High-bill clue | What to check first | Best official next step |
|---|---|---|
| Bill jumped but no visible leak | Toilets, irrigation, hose bibs, water softener, outside faucets, crawlspace, damp soil near meter. | Call 479-751-5751 and ask if usage pattern suggests continuous flow. |
| Leak repaired | Repair date, plumber receipt or parts receipt, photos, meter reading after repair. | Submit Leak Repair Form/Affidavit. |
| Pool filled | Pool size, fill date, amount used, whether water entered sewer system. | Submit Pool Adjustment Form. |
| Seasonal irrigation meter | Meter status, dates needed, account info. | Submit Seasonal Meter Form. |
| Dispute without proof | Build a timeline before calling. | Ask what document SWU needs for review before assuming adjustment. |
Official high-bill forms:
Sewer Backup, Drain Stoppage and What Not to Flush
Do not flush or drain: grease, contraceptives, feminine hygiene products, Swiffer or cleaning rags, diapers, baby/toilet wipes, clothing, toys or other objects. SWU warns these can stop or damage sewer pumps and equipment.
Sewer backup
Call 479-751-5751 and describe whether backup is in one fixture, multiple fixtures, basement/floor drain, yard cleanout or street/manhole area.
Grease issue
Do not pour grease down drains. Let it cool, scrape it, and trash it to prevent stoppages.
Plumber vs utility
If only one fixture is blocked, it may be private plumbing. If multiple fixtures or the street/manhole is involved, call SWU quickly.
Water Quality Report, Beaver Water District and Taste/Odor Questions
Annual report
SWU says it is required by law to provide customers with a Drinking Water Quality Report each year.
Water source
SWU purchases water from Beaver Water District and distributes it to customers.
Quality questions
Start with SWU’s Water Quality Report page, then call 479-751-5751 for account/location-specific concerns.
| Concern | What to document | Official route |
|---|---|---|
| Brown / colored water | Hot or cold tap, color, time started, hydrant/main work nearby, neighbors affected. | Call SWU and review Water Quality Report. |
| Taste or odor | Which fixture, hot/cold, duration, whether after travel or plumbing work. | SWU Water Quality page and Beaver Water District report. |
| Pressure problem | Whole property or single fixture, time, neighbors affected, recent work. | Call 479-751-5751 with exact address. |
| Backflow / cross-connection | Business type, irrigation, fire line, backflow assembly info. | Water Quality/Backflow service page and Engineering support. |
| CCR copy | Report year and service area. | Download SWU Water Quality Report and Beaver Water District report. |
Official water-quality links:
Trash and Recycling on the Water Bill: CARDS, Not SWU
Inside Springdale city limits
Trash service is included for residences within Springdale city limits, and SWU acts as a billing agent for CARDS Recycling.
CARDS contact
Phone: 479-435-9061
Email: cityofspringdale@cardsrecycling.com
SWU limit
Springdale Water cannot make changes to your trash account unless instructed by CARDS Recycling.
| Trash question | Official detail | Who to contact |
|---|---|---|
| Trash/recycling charge | Effective February 1, 2026, SWU page lists $20.33 for trash and recycling. | Billing appears on SWU bill, but service issues go to CARDS. |
| Senior trash rate | $18.33 effective February 1, 2026. Customer must be 65+ and the water account holder. | Provide age verification and account-holder confirmation. |
| Cart or recycle bin when moving | Poly-cart and recycle bins are CARDS property, bar coded to address, and must stay at that address. | Do not take carts to new home. |
| Outside Springdale city limits | Trash is not included if outside Springdale city limits or inside another city SWU serves. | Contact your city or local hauler. |
| Lowell | City of Lowell phone listed by SWU: 479-770-2185. | Use Lowell city route for trash service. |
| Johnson | City of Johnson phone listed by SWU: 479-521-7291. | Use Johnson city route for trash service. |
| Elm Springs | City of Elm Springs phone listed by SWU: 479-878-1384 or 479-878-1385. | Use Elm Springs city route for trash service. |
Official trash links:
Digging, Engineering, GIS and New Construction
Call before you dig
Use Arkansas 811 before digging, trenching, fence posts, landscaping, irrigation, driveway work or utility construction.
Engineering questions
For specifications and engineering comments, SWU lists the Engineering Department at 479-751-5751.
GIS map caution
SWU says online mapping is limited and should be used for preliminary planning because inaccuracies may exist.
| Need | Use this | Prepare |
|---|---|---|
| Find existing water/sewer facilities | SWU Online Mapping System. | Address, parcel, project sketch, preliminary plan. |
| New public water/sewer facilities | Engineering & Mapping page. | Engineer/contractor info, plans, specifications question. |
| Fire hydrant / construction account | Fire Hydrant / Construction Application. | Project address, contractor, meter needs, deposit. |
| Development impact fees | Impact Fees page. | Construction project details and meter/service type. |
| Leak spotted in public area | Report a Leak form or call 479-751-5751. | Location, cross street, photos if safe, flowing water description. |
Map, Office and Payment Location
Use this location for the Springdale Water Utilities business office, drive-thru bill payments, 24/7 kiosk, night payment box and customer-service visits.
| Location / route | Official detail | Use for |
|---|---|---|
| Springdale Water Utilities Business Office | 526 Oak Ave., Springdale, AR 72762 | New service, transfer, cancel questions, payment drive-thru, kiosk, customer help. |
| Drive-thru | Monday-Friday, 8:00 AM-4:15 PM | Water bill payments. |
| Lobby | Monday-Friday, 8:00 AM-4:30 PM | New services and transfers; call 479-751-5751 upon arrival. |
| Night payment box | Located beside the drive-through. | Secure payment drop when office is closed. |
| 24/7 payment kiosk | Self-service kiosk at SWU office. | Cash, check, debit and major card payments; account number or bill required. |
| City Hall reference | 201 Spring Street, Springdale, AR 72764 | City government, not water bill payment center. |
Directions note: SWU FAQ says Oak Avenue is one block north of the Huntsville Ave. and Thompson St. / 71B intersection; from Highway 71B, turn east on Oak Avenue, and the office is about one-tenth of a mile on the left.
Official Springdale Water Utilities Links by Task
Billing & account
Service & forms
Water quality, trash, maps
Springdale Water Utilities FAQ
What is the Springdale Water Utilities phone number?
Call Springdale Water Utilities at 479-751-5751.
Where is Springdale Water Utilities located?
The business office is at 526 Oak Ave., Springdale, AR 72762.
What are the Springdale Water Utilities office hours?
Office hours are Monday-Friday, 8:00 AM-4:30 PM. Drive-thru hours are Monday-Friday, 8:00 AM-4:15 PM.
How do I pay my Springdale water bill online?
Use the official Paymentus customer portal linked from Springdale Water Utilities. Paymentus allows one-time payment without registration using the account number from the paper bill.
How much is the Paymentus fee?
Springdale Water Utilities lists a $1.69 convenience fee for Paymentus online payment processing.
When will an online payment post?
Paymentus says payments made before midnight post next day, and payments made after midnight post within 48 hours.
Does Springdale Water offer free bank draft?
Yes. Bank draft from checking account has no additional charge. Setup takes about four weeks, and customers should keep paying normally until the bill says “DO NOT PAY – WILL BE DRAFTED.”
Will my final bill be drafted?
No. SWU FAQ says the final bill is not drafted. You must make the last payment using another payment option.
What do I need to start service?
Every customer must show a current government-issued photo ID, and the full deposit and service fees are due when service is established.
What are the service deposits?
Deposits listed by SWU include $50 for homeowners, $100 for renters, $150 for commercial, $200 landlord deposit, $500 fire hydrant, $500 construction one meter, and $1,000 construction two or more meters.
Can I set up service by phone?
Service cannot be established directly by phone, but customer service can assist with applying over the phone. Internet and email access are required to provide documents.
What is the non-payment collection fee?
SWU FAQ lists a $35 non-payment collection fee.
How do I get water restored the same day after non-payment?
SWU FAQ says to have water turned back on the same day, you must pay and call before 7 PM; after 7 PM, call the next business day.
Who handles Springdale trash service questions?
For residences inside Springdale city limits, trash is billed through SWU but service questions go to CARDS Recycling at 479-435-9061 or cityofspringdale@cardsrecycling.com.
Where do I find the water quality report?
Use the official Springdale Water Utilities Water Quality Report page. SWU also links to Beaver Water District’s Water Quality Report.
Who should I call before digging?
Use Arkansas 811 before digging. For Springdale Water engineering/specification questions, call SWU Engineering through 479-751-5751.
Is this the official Springdale Water Utilities website?
No. This is an informational guide. Use official Springdale Water Utilities links for live account balance, payment, posting, service status, rates, forms, notices and emergency instructions.
30-Second Springdale Utility Checklist
Paying? Use Paymentus or official SWU payment options → verify account number → note $1.69 fee → save confirmation.
Need service? New/transfer service requires government photo ID and deposit. Lobby is open for new services/transfers; call 479-751-5751 upon arrival.
Past due? Non-payment collection fee is $35. For same-day restore, pay and call before 7 PM.
High bill? Check leak, irrigation, toilet, seasonal meter or pool fill → submit the correct official form with proof.
Trash issue? Springdale Water bills CARDS for city-limit residences, but CARDS handles service changes and repairs at 479-435-9061.