Fresno Water Utility Desk: Pay, Log In, Call, Start Service or Report Water Trouble
Use this page as a fast utility desk: pay a City of Fresno utility bill, log in to the First Billing portal, call the right department, start service, report water leaks, check watering days, monitor usage, appeal conservation issues, and find official Fresno water quality links.
Quick Answer Board
| Need | Use this official route | Have ready | Do not miss |
|---|---|---|---|
| Pay without logging in | First Billing Guest Payment | Account number exactly as shown on the utility statement. | Guest payment is for payment only. Register if you want e-billing, autopay, or bill copies. |
| Log in / register | First Billing Login or Register | Account number, email, password, bill details. | Portal supports e-billing, autopay, Text to Pay, saved methods, multiple accounts, and 36 months of PDF statements. |
| Pay by phone | 559-621-6888 | Account number, card details, amount, due date. | Automated phone bill payment and customer service use the same main billing number. |
| Mail payment | City of Fresno, Utilities Billing and Collection Division, P.O. Box 2069, Fresno, CA 93718-2069 | Payment stub or full account number on check/money order. | Mail is not safe near shutoff or urgent deadline. |
| In-person payment | Fresno City Hall, Utilities Billing and Collection Division, 2600 Fresno Street, First Floor, Fresno, CA 93721 | Bill, ID if needed, payment method, notice. | Counter hours: Monday-Friday, 8 AM-5 PM. |
| Billing question / balance | 559-621-6888 | Account number, service address, payment confirmation, bill copy. | Phone inquiries listed Monday-Friday, 8 AM-4 PM. |
| Water quality, pressure, leak, repair shutoff | 559-621-5300 | Exact address, cross street, issue type, when it started. | Water Division office: 1910 E. University Avenue, Fresno, CA 93703-2988. |
| After-hours water emergency | 559-621-1100 | Address, safety risk, visible water flow, no-water/pressure issue, photos if safe. | For non-emergency city issues use 311 / FresGO / 559-621-CITY. |
Fast warning: Fresno utility bills can include Water, Sewer, Solid Waste, and Community Sanitation. Do not assume the full increase is water usage until you check each line.
Official Fresno Water Utility Contact Box
Utilities Billing & Collection
Address:
Fresno City Hall, First Floor
2600 Fresno Street
Fresno, CA 93721
Phone: 559-621-6888
Fax: 559-488-4411
Counter: Mon-Fri, 8 AM-5 PM
Phone: Mon-Fri, 8 AM-4 PM
Water Division
Address:
1910 E. University Avenue
Fresno, CA 93703-2988
Phone: 559-621-5300
Hours: Mon-Fri, 8 AM-5 PM
Use for water quality, pressure problems, water leaks, and repair shut-offs.
Public Utilities
Department address:
1626 E Street
Fresno, CA 93706
Phone: 559-621-8600
311: Dial 3-1-1 inside city limits or call 559-621-CITY (2489).
Service-area check: “Fresno, CA” on an address does not always mean City of Fresno utility billing. Some nearby addresses may use county, private, irrigation, flood-control, or district services. Pay the provider printed on your bill.
Pay or Log In: Exact Fresno Steps
Open the official First Billing portal
Use the Fresno Utilities First Billing site linked from Fresno.gov. Avoid ad-style payment pages.
Choose guest payment or registered login
Guest Payment: quick one-time payment with your account number.
Register/Login: view bills, manage multiple accounts, set autopay, sign up for e-billing, use Text to Pay, and access 36 months of PDF statements.
Check the fee before paying
E-Check/ACH: up to $10,000 with a $0.89 service fee.
Debit/Credit: up to $5,000 per transaction with a 2.3% service fee.
Save proof
Keep confirmation number, payment date, amount, method, last four digits, and screenshot until the pending payment clears your account.
Best for normal bills
- Guest payment when you only need to pay once.
- Registered login for e-billing and autopay.
- Text to Pay after text billing notification is chosen.
- PDF bill copies retained for a rolling 36 months.
- Multiple accounts under one username.
Call first if
- You received a discontinuation notice.
- Payment is pending but not posted.
- You need an alternative payment schedule.
- You want to dispute a bill in writing.
- Water service has already been shut off.
Payment Methods, Fees and Posting Mistakes
| Method | Official detail | Best for | Watch out |
|---|---|---|---|
| Guest Payment | First Billing asks for account number as it appears on your statement. | Fast one-time payment. | No account tools unless you register. |
| Registered portal | Register to view bills online, sign up for e-billing, manage accounts, save payment methods, autopay, and Text to Pay. | Monthly account management. | Use “Manage Accounts” if adding more accounts under one username. |
| E-Check / ACH | Up to $10,000 with $0.89 service fee. | Large normal payments with low service fee. | Check bank routing/account information carefully. |
| Debit / credit card | Up to $5,000 per transaction with 2.3% service fee. | Card payment or urgent proof. | Service fee is collected by First Billing Services, not forwarded to the City. |
| Phone payment | Credit/debit card payments can be made by calling 559-621-6888. | When portal access fails. | Ask for confirmation number and posting status. |
| City of Fresno, Utilities Billing and Collection Division, P.O. Box 2069, Fresno, CA 93718-2069. | Normal bills with enough time. | Not safe close to shutoff or complaint deadlines. | |
| In person | Fresno City Hall, 2600 Fresno Street, First Floor; cash, check, money order, and card accepted. | Receipt, account review, delinquent payment help. | Counter hours are 8 AM-5 PM, Monday-Friday. |
Pending-payment note: First Billing FAQ says authorized payment shows as pending on the account. For balance questions, call Customer Service at 559-621-6888.
Past-Due Bill, Discontinuation Notice or Payment Schedule
Alternative payment schedule
Customers unable to pay a delinquent amount may contact Utilities Billing to discuss an alternative payment schedule to avoid residential water-service discontinuation for nonpayment.
Bill complaint / review
Customers may initiate a written complaint or request an investigation into charges they believe are incorrect.
Appeal protection
City policy states residential service will not be discontinued while an adult at the residence appeals the water bill and the appeal is pending.
| Situation | Do this first | Ask this exact question |
|---|---|---|
| Late but not shut off | Pay official route and save proof. | “Is there any remaining balance, fee, or notice on my account?” |
| Discontinuation notice | Call 559-621-6888 before using mail. | “What exact amount and payment method prevents discontinuation today?” |
| Need payment arrangement | Ask about alternative payment schedule or amortization. | “Which repayment option is available for my account?” |
| Medical/financial hardship | Ask about Water Shutoff Protection Act conditions. | “Which form or documentation proves medical condition, financial inability, and willingness to enter a payment arrangement?” |
| Service already discontinued | Ask restoration amount, timing, and fees. | “What must be paid before service is restored, and when can restoration occur?” |
Start, Move or Close Fresno Utility Service
Start service
- Use the official Start Utility Service page.
- Online requests are processed within 48 hours of receipt.
- Weekends and holidays are excluded.
- For sooner service, call 559-621-6888.
- Check faucets and toilets before activation.
Move / transfer
- Old and new service address.
- Move date.
- Final bill question.
- Deposit or balance question.
- New account number if changed.
Close account
- Stop date.
- Forwarding address.
- Autopay / e-bill cancellation.
- Final read question.
- Final balance proof.
Renter note: confirm whether the City utility account is in your name, your landlord’s name, or handled through property management. Some properties pass through water, sewer, solid waste, or sanitation charges differently.
2026 Fresno Water Rates and Fees People Actually Search
Water bill structure
Fresno water service is billed in two parts: a flat service charge based on meter size and a quantity charge based on consumption.
2026 quantity charge
Master Fee Schedule lists water quantity charge for all customer classes: $1.74 per HCF or $2.33 per 1,000 gallons.
Affordability credit
2026 Master Fee Schedule lists Water Affordability Credit for income-qualified single-family residential accounts: up to $5/month.
| Fee / charge | 2026 official amount shown | Why it matters |
|---|---|---|
| Domestic meter service charge, 3/4-inch or smaller | $13.50/month | Common base charge for smaller residential meters. |
| Domestic 1-inch meter | $17.90/month | Larger residential or small commercial accounts may differ. |
| Domestic 2-inch meter | $35.30/month | Meter size changes base charge. |
| Water quantity charge | $1.74 per HCF / $2.33 per 1,000 gallons | Usage-driven portion of the water charge. |
| Backflow prevention program fee | $2.00 per assembly/month | Relevant for accounts with backflow assemblies. |
| Delinquent payment | 2% if unpaid balance is greater than $10.00 | Past-due bills can grow if not resolved. |
| Notification to discontinue service | $8.00 minimum; $2.00 per tenant notified at single billing address | Important for owners, tenants, and multi-unit properties. |
| Water conservation incident notice fines | First month notice; second month $25; third $50; fourth $100; fifth-twelfth $100 | Follow watering schedule and appeal timely if incorrect. |
EyeOnWater, WaterWeb and High Bill Checks
EyeOnWater
Use EyeOnWater to view water consumption graphics, monitor usage, and set leak alerts. You need your account number as it appears on the utility bill.
Leak alert
EyeOnWater can alert customers when water use is consistent over a 24-hour period, which may point to a leak.
Billing-cycle mismatch
EyeOnWater data displays by calendar month, but utility billing cycles vary by meter-reading dates. Usage may not match the bill exactly.
| High bill check | What to do | Proof to keep |
|---|---|---|
| Toilet leak | Use dye test; listen for running tank; check flapper. | Photo, repair receipt, date fixed. |
| Irrigation leak | Check sprinkler heads, drip lines, controller schedule, wet spots. | Controller settings, repair note, before/after photos. |
| Calendar mismatch | Compare EyeOnWater calendar data with your bill’s meter-reading dates. | Bill, usage graph, account number. |
| Water conservation incident | Use WaterWeb to view water conservation incidents/fines and request exemptions. | Incident notice, address, account number, photos, repair reason. |
| Meter accuracy concern | Call 311 / 559-621-CITY for concerns about meter read data. | Meter photo if safe, usage timeline, bill copies. |
Fresno Outdoor Water Use Schedule and Fines
April 1-October 31
- Odd addresses: Tuesday, Thursday, Saturday.
- Even addresses: Wednesday, Friday, Sunday.
- No watering on Mondays.
- Never water between 10 AM and 6 PM.
November 1-March 31
- Even addresses: Sundays.
- Odd addresses: Saturdays.
- No watering Monday-Friday.
- Never water between 10 AM and 6 PM.
| Watering issue | Fresno guidance | Next step |
|---|---|---|
| First single incident in a calendar month | No enforcement action; courtesy notice only. | Correct it immediately and monitor EyeOnWater. |
| Second incident in same month | Enforcement actions begin once second incident is recorded in a single month. | Check WaterWeb and fix irrigation schedule. |
| Repair needed on restricted day | Short-term exemption should be requested no less than 48 hours before non-compliant water use when possible. | Use exemption application or call 311 after emergency repair. |
| Appeal a fine | Appeals must be submitted within 30 days of the utility bill date on which the fine was included. | Submit appeal with evidence, photos, repair proof, or explanation. |
| Report water waste | Use FresGO or call 311 / 559-621-CITY. | Provide address, day/time, description, and photo/video if safe. |
Important: low total monthly usage does not exempt customers from the outdoor watering schedule. The schedule still applies even if your overall water use is low.
Water Leak, Pressure Problem, Water Quality or After-Hours Emergency
Water leak / pressure / quality
Water Division: 559-621-5300
Use for water quality, pressure problems, water leaks, and repair shut-offs.
FresGO / 311
Use FresGO or call 559-621-CITY (2489) for City-related issues, water waste, leak reports, and conservation help.
| Problem | What to say | Have ready |
|---|---|---|
| Street water leak | “Water is flowing/bubbling at [exact location].” | Nearest address, cross street, direction of flow, traffic/sidewalk risk. |
| No water / low pressure | “All taps or some taps are affected at [address].” | Start time, neighbors affected, recent construction, shutoff notice. |
| Water quality concern | “Water has [color/taste/odor] at [tap] since [time].” | Cold/hot water, one tap/all taps, clear-glass photo. |
| Water waste | “I saw watering/runoff/leak at [address] on [date/time].” | Address, photos/video if safe, day/time, pattern if repeated. |
| Repair shutoff | “I need water shut off for repair at [address].” | Account info, repair date/time, plumber if any, access instructions. |
Water Bill Help, Discounts and Affordability Credit
Water Affordability Credit
2026 Master Fee Schedule lists an income-qualified Water Affordability Credit for single-family residential accounts of up to $5 per month.
Senior sewer/wastewater discount
Fresno’s billing page says senior citizens age 62+ may qualify for a 10% sewer/wastewater discount if conditions are met.
Hardship / shutoff protection
Customers may ask about alternative payment schedules, amortization, deferral, and qualifying hardship rules.
| Help type | Who should ask | Prepare |
|---|---|---|
| Water Affordability Credit | Income-qualified single-family residential water customers. | Utility account number, proof of qualifying benefit/income if requested, application. |
| Senior sewer/wastewater discount | Senior citizens 62+ who meet single-family and account-name conditions. | Application, ID/age proof, account number, service address. |
| Alternative payment schedule | Customers unable to pay delinquent amount by deadline. | Bill, notice, income/hardship details, amount you can pay. |
| Medical + financial hardship protection | Customers meeting medical condition, financial inability, and payment arrangement conditions. | Medical certification, qualifying benefit/income proof, willingness to enter arrangement. |
Fresno Drinking Water Quality and Source Water
2025 quality status
The 2025 Annual Water Quality Report says Fresno met all state and federal water quality standards for the 2025 reporting period.
Water sources
Fresno uses both groundwater and surface water supplies. The City says this combination supports long-term water sustainability.
System scale
The 2025 report says Fresno delivers clean, safe, reliable drinking water 24/7/365 to more than 550,000 residents in the City and County of Fresno.
| Water quality question | Useful answer | Official action |
|---|---|---|
| Where is the current CCR? | Fresno posts annual Water Quality Reports on its Water Quality and Testing page. | Open Water Quality and Testing |
| Who do I call for water quality? | Water Division contact page lists Water Quality, Pressure Problems, Water Leak at 559-621-5300. | Call 559-621-5300 with tap, time, color/odor/taste details. |
| Need Spanish / Hmong / Punjabi help with CCR? | 2025 report includes multilingual assistance and lists 559-621-2489 for Spanish/Punjabi and 559-621-2498 for Hmong. | Call the number listed for your language and ask for water quality report assistance. |
| Concerned about lead? | CCR says lead can come from service lines and home plumbing; flush tap 30 seconds to 2 minutes after water sits for several hours. | Use cold water for drinking/cooking, test if concerned, and review EPA lead guidance. |
| Questions about DWSAP source assessment? | 2025 report says the DWSAP report can be viewed at the Water Utility or State Water Resources Control Board office. | Call Water Utility 559-621-5300 or State Water Resources Control Board 559-447-3300. |
Map, Offices and Mailing Address
| Place / route | Address / phone | Use for |
|---|---|---|
| Utilities Billing & Collection | Fresno City Hall, First Floor, 2600 Fresno Street, Fresno, CA 93721 | Bill payment, billing questions, payment schedule, complaint/review, account help. |
| Utility payment mailing | City of Fresno, Utilities Billing and Collection Division, P.O. Box 2069, Fresno, CA 93718-2069 | Mail check/certified funds with stub or account number. |
| Water Division | 1910 E. University Avenue, Fresno, CA 93703-2988 | Water quality, pressure, water leak, repair shutoff, operations questions. |
| Department of Public Utilities | 1626 E Street, Fresno, CA 93706; 559-621-8600 | Public Utilities department contact context. |
| 311 / FresGO | Dial 3-1-1 inside city limits or call 559-621-CITY (2489) | Report City-related issues, water waste, leaks, conservation questions, FresGO requests. |
Official Fresno Water Utility Links
Fresno Water Utility FAQ
What is the Fresno water bill phone number?
For Utility Billing and Collection, call 559-621-6888. The First Billing portal also lists 559-621-6888 for payment portal support and account support.
Where do I pay my Fresno water bill online?
Use the official Fresno Utilities First Billing portal. You can pay as a guest with your account number or register/login for more account tools.
What is the Fresno water utility login?
Use the First Billing login page linked from Fresno.gov. A registered account can manage bills, e-billing, autopay, Text to Pay, saved payment methods, multiple accounts, and PDF statements.
What is the Fresno utility bill mailing address?
Mail payments to City of Fresno, Utilities Billing and Collection Division, P.O. Box 2069, Fresno, CA 93718-2069.
Where can I pay in person?
In-person payments are accepted at Fresno City Hall, Utilities Billing and Collection Division, 2600 Fresno Street, First Floor, Fresno, CA 93721. Lobby hours are Monday-Friday, 8 AM-5 PM.
What are the online payment fees?
E-Check/ACH payments up to $10,000 have a $0.89 service fee. Debit/credit card payments up to $5,000 per transaction have a 2.3% service fee.
How do I start Fresno utility service?
Use the City’s Start Utility Service page. Online requests are processed within 48 hours of receipt, excluding weekends and holidays. For sooner service, call 559-621-6888.
Who do I call for water leaks or pressure problems?
Call the Water Division at 559-621-5300 for water quality, pressure problems, water leaks, and repair shut-offs.
What is the after-hours water emergency number?
The City’s Water Division contact list shows 559-621-1100 for after-hours water emergencies. The First Billing portal also points 24-hour water and sewer emergencies to 559-621-CITY (2489).
What days can I water in Fresno?
From April 1 through October 31, odd addresses water Tuesday, Thursday, Saturday; even addresses water Wednesday, Friday, Sunday. No watering Mondays or between 10 AM and 6 PM.
What is EyeOnWater?
EyeOnWater is a free tool that lets Fresno water customers view usage data, understand consumption patterns, and set leak alerts. You need your utility account number to register.
Why does EyeOnWater not match my bill exactly?
Fresno says EyeOnWater displays usage by calendar month, while utility billing cycles vary by meter-reading dates, so the usage may not align exactly with the billing statement.
How is Fresno water billed?
Water service is billed in two parts: a flat service charge based on meter size and a quantity charge based on the amount of water used.
Does Fresno offer water bill assistance?
Fresno’s 2026 Master Fee Schedule lists a Water Affordability Credit of up to $5 per month for income-qualified single-family residential water accounts.
Where is Fresno’s water quality report?
Fresno posts annual water quality reports on the Water Quality and Testing page. The 2025 report says the City met all state and federal water quality standards for the 2025 reporting period.
Is this the official Fresno Water Utility website?
No. This is an informational guide. Confirm live balance, notices, payment posting, service status, rates, water quality notices, and emergency instructions with official City of Fresno sources.
30-Second Fresno Water Checklist
Pay/login: First Billing portal → guest pay or register → account number → fee check → save confirmation.
Call: Billing 559-621-6888; Water Division 559-621-5300; 311/FresGO 559-621-CITY; after-hours water emergency 559-621-1100.
Past due: call before mailing; ask exact amount, alternative payment schedule, complaint/review option, and restoration requirements.
High bill: compare bill cycle, EyeOnWater, leak alert, toilets, irrigation, meter data, and watering schedule.
Watering: Apr-Oct odd Tue/Thu/Sat, even Wed/Fri/Sun; Nov-Mar odd Saturday, even Sunday; never Monday or 10 AM-6 PM.