Orange County Utilities Help Desk: Pay, Log In, Call or Report Water Trouble
Use this page like a quick utility counter. Pick the task, use the official Orange County route, and prepare the exact account details before paying, calling, starting service, stopping service or reporting a water, wastewater or reclaimed-water issue.
Orange County Utility Action Board
| Need | Official action | Have ready | Important detail |
|---|---|---|---|
| Pay online / log in | Open Orange County Utilities portal | Account number, profile login or guest payment info, payment method. | Portal supports profile login and Pay Now as a Guest if you have your utility account number. |
| Pay by automated phone | 407-836-5515 or 800-626-1140 | Account number, card or e-check details, billing ZIP, phone number on account. | Automated payments are 24/7. Customer service representatives cannot take private payment information. |
| Talk to representative | 407-836-5515; press 1 English, 2 Spanish, 0 representative. | Account number, service address, payment proof, exact question. | Call center hours: Monday-Friday, 8:00 AM-6:30 PM, excluding county holidays. |
| Water emergency | 407-836-2777 | Address, cross street, leak/pressure/sewer issue, time started, safety risk. | Emergency Dispatch is open 24 hours a day, 7 days a week. |
| Start service | Request service online or call 407-836-5515. | Service address, start date, contact phone, deposit/startup readiness. | Submit online no less than 3 business days before service start. Call if you need service sooner. |
| Stop service | Use web/phone/in writing for home service. | Stop date and forwarding address for final bill. | Deposits and interest may apply to the final bill; refunds under $10 must be requested in writing. |
Scam check: if someone calls or emails demanding immediate utility payment, confirm with Orange County Utilities at 407-836-5515 before paying.
Official Orange County Utilities Info
Customer Service
Orange County Utilities
9150 Curry Ford Road, 1st Floor
Orlando, FL 32825
Phone: 407-836-5515
Toll Free: 800-626-1140
Email: Utilities.Information@ocfl.net
Hours & billing cycle
Call center: Monday-Friday, 8:00 AM-6:30 PM.
Cashier / lobby kiosk: Monday-Friday, 8:00 AM-5:00 PM.
Customers are billed every 28-35 days.
Service context
Orange County Utilities provides water, wastewater, reclaimed water and solid waste services for residents and guests of Orange County, Florida.
Many services apply to unincorporated Orange County utility customers, not every property in Orange County.
Official pages:
Bill Pay & Login: What to Click
Create profile
Create a user profile to manage payments, wallet, Auto Pay, E-Bill and history.
Auto Pay
Auto Pay drafts the monthly amount from credit card or bank account 10 calendar days after billing date.
Phone pay
Use the automated system 24/7 at 407-836-5515.
| Payment method | Official detail | Best for | Avoid this mistake |
|---|---|---|---|
| Online portal | 24/7 mobile-friendly portal with guest pay, E-Bill, Auto Pay, wallet, one-time scheduling, communication preferences and payment/billing/consumption history. | Fast payments, profile management and account history. | First-time users must create an online profile; previous-site users may need password update. |
| Automated phone | Accepts debit card, credit card and e-check if account is in good standing. | Fast payment without web access. | Have account number. If missing, call from the phone number associated with the account. |
| Credit card payments | Credit card payments are limited to $2,500 per month. | Card-paying customers. | Large balances may need a different route or split plan. |
| Orange County Utilities, P.O. Box 105573, Atlanta, GA 30348-5573. | Normal bills with enough mailing time. | Too slow for past-due or cutoff risk. | |
| Office cashier | 9150 Curry Ford Road; cashier Monday-Friday, 8 AM-5 PM; accepts cash, check, money order, debit card with Visa/Mastercard logo, and major credit cards. | In-person payment or account help. | Lobby assistance may require calling 407-836-5515 first. |
| Kiosk | Lobby kiosk Monday-Friday, 8 AM-5 PM; drive-thru kiosk available 24/7; accepts cash, checks and credit cards. | Self-service payment. | Keep receipt and confirmation. |
| Night drop box | Drive-thru drop box; payments processed next business day; check or money order only. | After-hours check/money order drop. | No cash. Not ideal for same-day cutoff protection. |
| Amscot or Walmart | Merchant fees apply; Orange County may not receive the payment for up to 3 days, and FAQ notes third-party transfers may take 3-5 days. | Customers who use retail payment locations. | Do not use near disconnection deadline without calling first. |
Past Due, Disconnection or Payment Arrangement
Past due payment
If paying a past-due bill, Orange County says to pay online or use the automated system at 407-836-5515 because the account may already be scheduled for disconnection.
Late fee
A late fee of 1.5% of the unpaid balance is assessed after close of business on the bill due date.
30+ day balance
Any customer with an outstanding utility balance for 30 days or more may have service discontinued until all charges are paid in full.
Start, Stop or Transfer Water Service
Start home service
- Call 407-836-5515 or use the Utilities Online Account.
- Contact at least 3 days before service is needed.
- Online new-service requests must be submitted at least 3 business days before start date.
- Call if service is needed sooner.
Stop service
- Give stop date online, by phone or in writing.
- Provide forwarding address for final bill.
- Request refund under $10 in writing.
- Deposit and interest may be applied to final bill.
Commercial service
- Email DevelopTeam@ocfl.net to start commercial service.
- Include company name and FEIN.
- Include service address and mailing address.
- Include phone number and authorization letter.
- Commercial questions: 407-836-5503.
| Service setup item | Official amount / rule | User note |
|---|---|---|
| Water-only residential account | $41 deposit + $16 initiation fee during regular business hours, or $21 during nonbusiness hours. | Initiation fees are not refunded. |
| Water and wastewater account | $135 deposit + $16 initiation fee during regular business hours, or $21 during nonbusiness hours. | Common for full water/sewer service accounts. |
| Reclaimed water account | $19.00 deposit. | Call 407-836-5515 for reclaimed water service availability. |
| Deposit interest | Deposit earns interest; interest is applied to monthly bill. | Deposit can be credited after 12 consecutive months with no more than two late payments, no dishonored checks/drafts and no late-payment service interruptions. |
| Existing past due balance | Past due balance may need to be paid before new service is activated. | Ask what total is required before start date. |
2026 Water, Wastewater & Reclaimed Water Rates Users Search
Rate timing: Orange County’s rate PDF is effective October 1, 2025; the residential bill calculator says 2026 estimates use rates effective October 1, 2026. Use the current official calculator for the exact current bill estimate.
| Residential water volume | Charge per 1,000 gallons | What it means |
|---|---|---|
| 0-3,000 gallons | $1.43 | Lowest basic residential tier. |
| 4,000-10,000 gallons | $1.98 | Typical moderate usage tier. |
| 11,000-20,000 gallons | $3.94 | Higher usage tier. |
| 21,000-30,000 gallons | $7.87 | Very high residential usage. |
| 31,000+ gallons | $15.70 | Highest residential tier; check leaks/irrigation. |
| Fixed monthly charge | Water | Wastewater | User note |
|---|---|---|---|
| 5/8" by 3/4" meter | $9.03 | $19.33 | Applies to most single-family homes. |
| 1" meter | $16.07 | $43.00 | Larger residential or small commercial. |
| 1 1/2" meter | $27.75 | $82.43 | Check if bill looks high. |
| 2" meter | $41.78 | $129.77 | Larger service. |
| 3" meter | $79.23 | $255.98 | Commercial or large property. |
| 4" meter | $121.31 | $397.99 | Commercial or large property. |
| 6" meter | $238.25 | $792.44 | Large service. |
| Reclaimed water item | Rate / rule | User note |
|---|---|---|
| Residential reclaimed fixed charge, 5/8" by 3/4" | $3.45/month | Common residential reclaimed meter size. |
| Residential reclaimed 0-4,000 gallons | $0.29 per 1,000 gallons | Lower than potable irrigation cost. |
| Residential reclaimed 5,000-12,000 gallons | $1.30 per 1,000 gallons | Middle reclaimed tier. |
| Residential reclaimed 13,000+ gallons | $2.21 per 1,000 gallons | High reclaimed use; avoid overwatering. |
| Cross Connection Control Fee | $3.00/month | Listed in rate PDF. |
| Wastewater volume | $4.39 per 1,000 gallons | Single-family/mobile home maximum 14,000 gallons; multifamily 2-4 units maximum 25,000 gallons. |
Official rate tools:
High Bill, Leak, Pool Fill or Lawn Replacement Adjustment
Check usage
Use the portal to view payment, billing and consumption history. Compare 28-35 day billing periods before assuming a meter problem.
Private-side leak
Orange County water-conservation FAQ says you are responsible for the water system past the meter toward your home.
Adjustment deadline
Billing adjustment requests for unusual high consumption must be submitted with documentation within 60 days of the unusually high consumption.
| High-bill cause | What to check | Best action |
|---|---|---|
| Leak inside home | Toilets, faucets, water heater, softener, irrigation supply, meter movement when water is off. | Fix leak, collect proof, submit Leak Adjustment Request if eligible. |
| Pool fill | Pool fill date, amount, water usage spike, wastewater line impact. | Submit Pool Fill Adjustment Request if applicable. |
| New lawn watering | Watering schedule, irrigation zones, dates, receipts or installation proof. | Use Residential Lawn Replacement Adjustment Request if eligible. |
| Irrigation stuck on | Timer box, valves, backflow preventer and visible runoff. | If backflow preventer exists, shut off system at backflow preventer and call licensed irrigation contractor. |
| Can’t shut water off | Main shutoff location, meter area, active leak risk. | Call Water Emergencies at 407-836-2777 for guidance. |
Utility Emergencies, Boil Water Advisories and Sewer Odors
Update alerts
Use the web portal to set communication preferences by text, email or phone call.
| Emergency / issue | Call / route | What to say |
|---|---|---|
| Water leak in county right-of-way or roadway | 407-836-2777 | “Water is leaking at [address/cross street]. It started around [time].” |
| Continued low pressure | 407-836-2777 | “Pressure is low at [address]. It affects [all taps/some taps]. Neighbors [are/are not] affected.” |
| Manhole overflow | 407-836-2777 | “A manhole is overflowing at [location].” Keep away from wastewater. |
| Wastewater lift station alarm or odor | 407-836-2777 | Give station/location, odor strength, time noticed and safety risk. |
| Boil water advisory | 407-254-9670 or official map | Check if your address is affected; affected customers are notified directly. |
| Advisory water use | Follow county advisory instructions. | Boil water used for drinking, food prep/cooking, ice, brushing teeth or handwashing dishes for at least 1 minute. |
Boil-water rule: continue boiling until Orange County announces the system is cleared. Two consecutive days of satisfactory lab results are required to lift an advisory.
Reclaimed Water, Cross Connection and Backflow
Reclaimed water contact
Phone: 407-836-6970
Email: Reclaimed.Water@ocfl.net
Backflow / cross connection
Phone: 407-836-6970
Email: Water.Backflow@ocfl.net
Backflow office
Cross Connection Control Section
8100 Presidents Drive, Suite C
Orlando, FL 32809
| Reclaimed water question | Official answer / rule | What to do |
|---|---|---|
| What is reclaimed water? | Highly treated wastewater for nondrinking uses; it is clear, nonstaining, odorless and monitored/tested 24/7. | Use for intended irrigation uses only. |
| Can I drink it? | No. Drinking reclaimed water is not allowed. | Do not connect reclaimed system to drinking-water plumbing. |
| Can I use it inside? | No. It cannot be used inside dwellings, for human/animal consumption, to fill pools/spas, vehicle washing or residential AC cooling. | Keep reclaimed water outdoors and properly marked. |
| Can I use a hose/spigot? | Orange County does not allow spigots on residential reclaimed water systems. | Use approved in-ground irrigation systems only. |
| Can I water vegetables? | Fruits/vegetables usually peeled, skinned or cooked may be irrigated; raw unpeeled crops need drip irrigation and cannot be sprayed directly. | Do not spray lettuce/tomatoes directly with reclaimed water. |
| Backflow prevention | Customers must have county-approved backflow prevention installed before receiving reclaimed water. | Contact Cross Connection Control for testing/reporting questions. |
Lead & Copper Program: Service Line Search
Non-lead system inventory
Orange County states all service lines in its Utilities system are classified as non-lead and no lead service lines have been identified.
Address search
Customers can use the interactive map to view service-line material classification for their address.
Older buildings
If lead or copper is found at a tap, it is typically caused by underground pipes, plumbing, solder or fixtures in older buildings, not Orange County treatment plants.
Official water safety links:
Department Contacts Users Commonly Need
| Division / issue | Contact | Use for |
|---|---|---|
| Utilities Customer Service | 407-836-5515; Utilities.Information@ocfl.net; 9150 Curry Ford Road, 1st Floor | Billing, payment, start/stop service, account help, balance verification. |
| Utilities Emergency Dispatch | 407-836-2777 | Water leak, low pressure, manhole overflow, wastewater pump station odor/alarm. |
| Water Division | 407-254-9850; Water.Division@ocfl.net; 9150 Curry Ford Road, 3rd Floor | Water division questions and technical routing. |
| Water Reclamation | 407-254-9680; Water.Reclamation@ocfl.net; 9150 Curry Ford Road, 3rd Floor | Wastewater / reclamation division questions. |
| Environmental Compliance | 407-254-7708; Environmental.Compliance@ocfl.net; 4760 W Sand Lake Road | Environmental compliance questions. |
| Utilities Engineering | 407-254-9900; 9150 Curry Ford Road, 2nd Floor | Development engineering, utility maps, project / plan coordination. |
| Garbage & Recycling Hotline | 407-836-6601; Solid.Waste@ocfl.net | Solid waste, carts, collection and refuse billing questions. |
Google Map: Orange County Utilities Customer Service
| Location | Address | Use for |
|---|---|---|
| Utilities Customer Service / main office | 9150 Curry Ford Road, 1st Floor, Orlando, FL 32825 | Billing, payments, customer service, cashier, lobby kiosk, drive-thru kiosk and drop box. |
| Payment mailing address | Orange County Utilities, P.O. Box 105573, Atlanta, GA 30348-5573 | Mail check or money order with payment stub. |
| Cross Connection Control Section | 8100 Presidents Drive, Suite C, Orlando, FL 32809 | Backflow prevention, reclaimed water cross connection, backflow test reports. |
| Environmental Compliance | 4760 W Sand Lake Road, Orlando, FL 32819 | Environmental compliance questions. |
| Solid Waste | 5901 Young Pine Road, Orlando, FL 32829 | Solid waste / garbage and recycling questions. |
Orange County Water Utilities FAQ
What is the Orange County Water Utilities phone number?
Call Orange County Utilities Customer Service at 407-836-5515. Toll-free long distance is 800-626-1140.
What is the Orange County Utilities emergency number?
Call Utilities Emergency Dispatch at 407-836-2777. It is open 24 hours a day, 7 days a week.
Where is Orange County Utilities located?
The customer service office is at 9150 Curry Ford Road, 1st Floor, Orlando, FL 32825.
How do I pay my Orange County Utilities bill online?
Use the official portal at ocfl.net/PayUtilities. You can create a profile or pay as a guest if you have your utility account number.
Can I pay by phone?
Yes. Use the automated payment system at 407-836-5515 or 800-626-1140, 24 hours a day, 7 days a week.
Can customer service take my card over the phone?
No. Orange County says customer service representatives no longer have the ability to take private payment information over the phone. Use the automated system instead.
How often are Orange County Utilities bills sent?
Customers are billed every 28 to 35 days. If you do not receive a bill, call Orange County Utilities immediately.
What is the late fee?
A late fee of 1.5% of the unpaid balance is assessed after close of business on the bill due date.
How do I start water service?
Call 407-836-5515 or use the online service request. Contact Orange County at least 3 days before service is needed, and call if service is needed in less than 3 business days.
What deposit is required for residential service?
A water-only account deposit is $41 plus initiation fee. A water and wastewater account deposit is $135 plus initiation fee. A reclaimed water account deposit is $19.
What should I do if my bill is unusually high?
Check leaks, irrigation, pool fill, billing cycle and consumption history. If eligible, submit the proper adjustment form with documentation within 60 days of the unusually high consumption.
What number do I call for boil water advisory status?
Call the Boil Water Hotline at 407-254-9670 or check the official advisory map.
Who handles reclaimed water and backflow questions?
For reclaimed water and cross connection / backflow prevention questions, call 407-836-6970. Backflow reports can be sent to Water.Backflow@ocfl.net.
Is Orange County Utilities the provider for every Orange County address?
No. Orange County Utilities services specific utility customers, especially in unincorporated areas. If another water provider appears on your bill, call the provider listed on that bill.
Is this the official Orange County Utilities website?
No. This is an informational guide. Confirm live balance, payment posting, service status, emergencies, fees, rates and notices with official Orange County Utilities sources.
30-Second Orange County Utility Checklist
Pay/login: official portal → profile or guest pay → account number → confirmation.
Billing help: 407-836-5515, 800-626-1140, Utilities.Information@ocfl.net.
Emergency: 407-836-2777 for leaks, low pressure, manhole overflow or wastewater pump station alarms/odors.
Past due: pay online or automated phone first; retail/mail can be too slow near cutoff.
High bill: check leaks, irrigation, pool fill, billing cycle and submit adjustment proof within 60 days if eligible.