Kingsville, Texas • Water & Sewer Customer Guide
Pay Your Kingsville Water Bill, Access Your Account & Contact Utility Billing
Need to pay your Kingsville water bill, log in to your account or restore disconnected water service? The City of Kingsville Utility Billing Office manages water and sewer billing, payment collection, new connections and account transfers for approximately 7,700 accounts.
You can make a one-time payment without registering, manage bills through the online portal, or use the city’s 24-hour payment kiosk at the Municipal Building.
361-592-5281
Billing, payments and service orders
Monday–Friday
8:15 AM–5:00 PM
Closed city holidays
200 E. Kleberg Avenue
Kingsville, TX 78363
Available 24 hours daily
West side of Municipal Building on 6th Street
How to Pay Your Kingsville Water Bill Online
The City of Kingsville uses Municipal Online Services, powered by Tyler Technologies, for online utility billing. The portal provides a guest Quick Pay option for customers who do not want to create an account.
- Open the official Quick Pay page. Visit Kingsville Utility Quick Pay.
- Find your water account number. Check your latest water and sewer bill. The city instructs customers to include every dash in the account number, following a format such as 01-0101-01.
- Find your bill. Enter the required account information and select the portal’s Find Bill option.
- Verify the account. Compare the service address, displayed balance and account details with your statement before proceeding.
- Choose your payment method. The city accepts Mastercard and Visa credit-card payments. Check the current checkout options and processing charges.
- Review the transaction total. A 3.5% convenience fee applies to credit-card payments according to the city’s online billing notice.
- Submit and save confirmation. Retain the receipt and confirmation number until your utility account reflects the payment.
Kingsville Water Utility Login, Registration and e-Billing
Customers who prefer ongoing online account management can register through the official Municipal Online Services portal.
Sign In to Your Water Account
- Visit Kingsville Utility Billing.
- Choose Sign In / Register.
- Enter your existing account credentials, or select the registration option.
- Follow the portal’s instructions to associate your utility account.
- After signing in, use the available tools to view account information, manage bills and enroll in electronic billing.
What Can Registered Customers Do?
- View utility billing account details.
- Manage single or multiple utility accounts.
- Pay multiple bills through the supported account tools.
- Access e-Billing options.
- Review account information before making payments.
Cannot Register Because Another Email Is Linked?
There is a specific issue mentioned on the city’s Quick Pay portal: if an account was previously registered under a different email address, city staff must remove the old email association before the account can be registered under a new one.
Call 361-592-5281 and explain that you need your utility account registration email updated. Have your account number and identifying details ready.
All Kingsville Water Bill Payment Methods
Online payment is not your only option. Kingsville accepts payments in person and offers a 24-hour payment kiosk, a drop box and free automatic bank drafting.
| Payment Method | Where / How | Important Detail |
|---|---|---|
| Online Quick Pay | Official portal | Account number required; no login necessary. |
| Registered online payment | Municipal Online Services | Useful for managing account details and e-Billing. |
| In person | 200 E. Kleberg Avenue | Monday–Friday, 8:15 AM–5 PM. |
| 24-hour kiosk | West side of Municipal Building, 6th Street | Available outside normal office hours. |
| Payment drop box | Front of Municipal Building on Kleberg Street | Confirm posting time for urgent payments. |
| Card payment by phone | Call 361-592-5281 | Ask for the current phone payment process. |
| Automatic bank draft | Enroll through Utility Billing | No enrollment cost; drafts on the bill’s due date. |
Where Is the 24-Hour Water Payment Kiosk?
The kiosk is on the west side of 200 E. Kleberg Avenue, facing 6th Street, next to the Municipal Court entrance. The city’s regular payment drop box is separate and is located at the front of the Municipal Building on Kleberg Street.
If your payment is due immediately, check whether kiosk payments are credited in time to prevent a pending cutoff.
Enroll in Free Automatic Bank Drafting
Kingsville offers automatic bank drafting without an enrollment fee. The payment is drafted on the due date printed on your bill, and you continue receiving monthly statements.
- Call 361-592-5281.
- Ask for the automatic bank draft enrollment procedure.
- Provide the required banking authorization through the city’s approved process.
- Confirm when your first automatic payment will begin.
- Continue checking your statements for unusual consumption or billing changes.
This is a useful option for customers who regularly forget payment deadlines. It also avoids relying on manual credit-card checkout each month.
How to Start, Stop or Transfer Water Service in Kingsville
The City of Kingsville handles utility connections, disconnections and transfers through its Utility Billing Office. These requests are not processed through the online payment portal.
Start New Water and Sewer Service
- Contact Utility Billing. Call 361-592-5281 to confirm the service requirements for your address.
- Visit the office in person. New service applications must be made at 200 E. Kleberg Avenue during customer service hours.
- Bring identification. The city lists a valid ID and Social Security card among its new-service application requirements.
- Provide your lease if renting. Renters must bring a lease for the property where service is being requested.
- Homeowners should confirm ownership information. The city states that property ownership is checked through the appraisal district’s online system.
- Pay the required utility deposit. Ask for the current deposit amount and available payment methods before visiting.
- Confirm your connection date. Get the expected activation date and ask whether anyone needs to be present.
Moving Out or Transferring Service
Call the Utility Billing Office with your current service address, account details and intended move-out date. Ask how to arrange the final meter reading, transfer the account to another Kingsville address or close the service.
Keep your final bill and service request confirmation. Returning rental keys or selling a property does not by itself confirm that a utility account has been closed.
Kingsville Water Payment Fees and Utility Rates
Your Kingsville municipal utility bill can reflect water consumption, sewer services, garbage collection and stormwater charges, depending on the account.
| Item | Published Information |
|---|---|
| Credit-card convenience fee | 3.5% of credit-card payment |
| Automatic bank draft enrollment | No charge |
| After-hours water restoration | $50 additional fee |
| New-service utility deposit | Required; confirm amount with the Utility Office |
| Water consumption rates | Established by the city’s adopted utility rate ordinance |
| Sewer rates | Established separately under the municipal code |
| Garbage and stormwater charges | Check the relevant municipal schedules |
The city’s online billing portal states that the 3.5% credit-card fee has applied since August 4, 2023. For example, a $100 credit-card payment would have a $3.50 convenience fee if the published percentage applies unchanged, for a total of $103.50.
Where to Find the Current Water and Sewer Rate Schedule
The Kingsville Utility Billing Department links directly to its municipal code for the adopted rates. Rather than relying on an old bill or an unverified rate chart, review the current ordinances before estimating water charges.
- Kingsville official billing page — water, sewer, garbage and stormwater rate links
- Kingsville Code of Ordinances
How to Restore Disconnected Water Service in Kingsville
If your water was disconnected for nonpayment, the city requires you to contact the appropriate department after paying so restoration can be arranged.
During Business Hours
- Pay the required outstanding amount through an authorized payment method.
- Keep the payment receipt or transaction confirmation.
- Call 361-592-5281.
- Tell Utility Billing that service was disconnected and payment has been made.
- Provide your account number, service address and payment confirmation.
- Ask whether additional charges or conditions must be satisfied before restoration.
After Business Hours
For after-hours reconnection following nonpayment:
- Complete the required payment and keep proof.
- Call the Kingsville Police Department at 361-592-4311.
- Explain that you need utility service restoration after payment.
- Provide proof of payment and the service address.
- The department can arrange for an after-hours utility crew.
The police department number above is the city’s published after-hours reconnection route. For an immediate life-threatening emergency, call 911 instead.
Why Is My Kingsville Water Bill So High?
The City of Kingsville encourages residents to investigate unexplained increases in water usage. Common causes include leaking toilets, faucets, outdoor pipes, sprinkler systems, water softeners and automatic pool-filling equipment.
Check Your Toilet for a Hidden Leak
A toilet can leak silently even if the floor around it is dry. The city recommends a simple coloring test:
- Flush the toilet normally.
- Place a few drops of food coloring in the toilet tank.
- Do not flush for at least one hour.
- Look inside the toilet bowl.
- If colored water appears in the bowl, the toilet is leaking and needs repair.
The city notes that a leaking toilet can waste as much as 200 gallons of water a day. That can significantly increase a monthly bill.
Check Outdoor Plumbing
- Inspect outside faucets for dripping.
- Look for yard areas that remain wet despite dry weather.
- Check sprinkler heads and irrigation lines.
- Inspect water softeners for unusual cycling or drainage.
- Check any swimming-pool automatic filling equipment.
Kingsville explains that the city is responsible for the public water main and meter, while customers are responsible for repairing leaks on their property-side plumbing.
Suspect a Meter or Billing Error?
Contact Utility Billing at 361-592-5281. Have the previous and current meter readings, account number, billing period and any repair receipts available.
Ask whether a meter review or billing investigation is appropriate. The city’s public page does not establish a universal leak-adjustment amount, so do not assume every repaired leak qualifies for a credit.
Kingsville Utility Billing Office, Phone and Mailing Address
City of Kingsville Utility Billing
200 E. Kleberg Avenue
Kingsville, TX 78363
Customer service: 361-592-5281
Utility Billing office: 361-595-8030
Fax: 361-595-8075
Office email: billing@cityofkingsville.com
Online billing contact: collections@cityofkingsville.com
Hours: Monday–Friday, 8:15 AM–5 PM, excluding city holidays.
Official Mailing Address
City of Kingsville Utility Billing
P.O. Box 1458
Kingsville, TX 78364
Confirm the current payment remittance instructions on your statement before mailing a check. The general departmental mailing address may not always be the preferred payment-processing destination.
Get directions to the Kingsville Utility Office
Water Main or Distribution Problem
For city water distribution infrastructure concerns, the Kingsville Public Works Water Distribution Division lists 361-595-8040 and an office at 1300 E. Corral Avenue.
Use the official Water Distribution page for department details. If water is flooding a street or creating a hazard, report the location promptly and stay away from damaged infrastructure.
Kingsville Water Utility Frequently Asked Questions
What is the Kingsville water utility payment website?
The official online billing portal is Kingsville Municipal Online Services. It supports Quick Pay and registered account access.
Can I pay my Kingsville water bill without a login?
Yes. Select Quick Pay, enter your account number with all dashes and follow the payment instructions. Registration is not required for a guest payment.
What is the Kingsville Utility Billing phone number?
Call 361-592-5281 for customer service, utility billing, account questions and service-order requests.
How much is the online credit-card fee?
The city’s online portal states that credit-card payments carry a 3.5% convenience fee.
Does Kingsville have a 24-hour water payment kiosk?
Yes. It is on the west side of 200 E. Kleberg Avenue, facing 6th Street, next to the Municipal Court entrance.
Can I set up automatic water bill payments?
Yes. Kingsville offers automatic bank drafting without an enrollment charge. Call 361-592-5281 to request enrollment details.
How do I start a new water account?
Visit the Utility Office at 200 E. Kleberg Avenue with the required identification, lease if renting, and utility deposit. Homeowners’ property details are checked through the appraisal district.
Can I request new water service through the payment portal?
No. Kingsville states that new connections, disconnections, service extensions and payment arrangements must not be requested through the online payment system. Call the Utility Office for service orders.
Who do I call after paying a disconnected water account?
During regular office hours, call Utility Billing at 361-592-5281. After hours, the city’s published procedure directs customers to the Kingsville Police Department at 361-592-4311 with proof of payment.
What is the fee for after-hours water restoration?
The city lists an additional $50 after-hours reconnection charge, added to the water bill.
Why did my Kingsville water bill increase?
Possible reasons include increased irrigation, a running toilet, leaking pipes, automatic pool filling or changes in other billed utility services. Compare the water consumption with previous statements and inspect for leaks.
Is Kingsville Water Utility in Texas or Canada?
This guide is for the City of Kingsville, Texas. The Town of Kingsville in Ontario, Canada, operates a different billing system and official website.
Official City of Kingsville Water and Utility Resources
- City of Kingsville Utility Billing Department
- Official Water Bill Account Login
- Quick Pay — No Login Required
- Online Utility Billing Contact Information
- Kingsville Water Distribution Division
- City Department Phone Directory
- Kingsville Municipal Code and Utility Rates
Official City of Kingsville information reviewed October 24, 2026. Rates, fees, payment options and service procedures may change. Confirm your current bill and official notices before making a payment or requesting service.