Maine Water Utilities Association: Member Login, Contact & Water Bill Payment Help
Looking for the Maine Water Utilities Association (MWUA) phone number, member login or water bill payment website? There is an important difference: MWUA supports Maine’s water utilities and professionals, but it does not issue residential water bills. If you need to pay for water service, you must use the utility serving your home or business.
MWUA Phone
Association membership, training, professional resources and general inquiries.
Association Office
15 University Drive
Augusta, ME 04330
Monday–Friday
8 AM–4:30 PM
Membership Portal
MWUA uses MemberClicks for member resources, events and association access.
Residential Water Bills
Contact your local water company or district. MWUA does not provide household billing accounts.
MWUA vs. Maine Water Company: Which One Do You Need?
The similar names can be confusing. Before opening a payment portal, identify whether you need association services or customer water service.
| Organization | What It Does | Correct Contact |
|---|---|---|
| Maine Water Utilities Association | Professional membership, operator training, events, water industry resources and education. | mwua.org 207-623-9511 |
| The Maine Water Company | Water service, residential billing, payments, new accounts and service emergencies in its service areas. | mainewater.com 800-287-1643 |
| Local Municipal Water District | Water supply, accounts, rates, bill payment and infrastructure for its own service territory. | Contact the district named on your statement. |
| Maine Public Utilities Commission | Consumer assistance and regulation of applicable public water utilities. | maine.gov/mpuc 800-452-4699 |
If your latest bill says Portland Water District, Bangor Water District, Greater Augusta Utility District or another provider, use that provider’s official payment process rather than the MWUA website.
How to Access the MWUA Member Login
Water operators, utility employees, association members and industry partners may need MWUA’s MemberClicks portal for member-related activities.
- Open the official website. Visit mwua.org.
- Find Members Forum. Select the Members Forum link from the association website.
- Open MemberClicks. Use the member login page.
- Enter your credentials. Use your registered account information.
- Access member resources. Review the available member services, communications or event functions associated with your account.
- Ask for account help if needed. Call 207-623-9511 if you cannot establish or regain authorized access.
How to Access the MWUA Utilities Directory
MWUA also maintains a separate Utilities & Resources Directory, which may require a password.
- Open the official directory access page.
- Check whether access requires a directory password.
- Call MWUA at 207-623-9511 to request access instructions.
- Use the directory according to the association’s authorization rules.
The association’s directory access page specifically directs visitors to call for password access. Do not confuse its directory password with residential billing login credentials.
Where to Pay a Maine Water Utility Bill
There is no single MWUA household bill payment portal. Maine has multiple private, municipal and district water suppliers, each with its own billing arrangements.
Step 1: Identify the Water Provider
- Find your latest water bill or electronic statement.
- Read the issuing utility’s full name, mailing address and customer service information.
- Match the provider against the actual service address, not just the town printed in your postal address.
- If you cannot identify the provider, consult the Maine Drinking Water Program municipal water system directory.
- Use that provider’s official website for bill payment and service requests.
Step 2: Choose the Correct Payment Route
| Your Situation | What to Do |
|---|---|
| Bill says The Maine Water Company | Use Maine Water’s official payment page. |
| Bill says a town or municipal water district | Use that district’s published portal or accepted payment instructions. |
| Your municipality participates in Maine.gov payments | Check the Maine.gov municipal payment service. |
| You cannot identify the utility | Use the State’s municipal water system directory or contact your town office. |
| Account is overdue or subject to disconnection | Call your actual water provider before relying on a payment confirmation or mailed check. |
Pay a Maine Water Company Bill Online
If your statement is issued by The Maine Water Company, rather than MWUA, you can use the company’s official online payment service.
- Open Maine Water’s Pay Your Bill page.
- Choose either Sign In To Your Account or Make A One-Time Payment.
- For a one-time payment, follow the payment processor’s account identification prompts.
- For registered access, sign in or use the registration link to create a customer profile.
- Choose an available checking-account or card payment method.
- Review the amount due and any processing charges displayed.
- Complete payment and save your confirmation.
Maine Water Payment and Customer Service Numbers
Customer Support
Water billing, customer service, service requests and 24-hour water emergencies.
Automated Payment Line
The Maine Water Company’s published automated phone payment number.
Other Maine Water Company Payment Methods
The company also accepts mailed check payments at:
The Maine Water Company
P.O. Box 70700
Philadelphia, PA 19176-0700
Include the payment stub and write your utility account number on the check.
Authorized in-person payment locations listed by Maine Water include Bangor Savings Bank branches, Millinocket Save A Lot and the Porter Town Office. Verify acceptance and availability before visiting.
How to Join the Maine Water Utilities Association
MWUA has supported Maine’s water industry since 1925. Its membership activities are intended for utilities, water professionals, businesses and industry partners.
Membership Application Steps
- Visit the official Become a Member page.
- Review the membership information and available application.
- Choose the appropriate membership type for your organization or professional role.
- Complete the membership application with the requested contact and organization details.
- Submit the completed materials using the association’s published instructions.
- Contact MWUA to confirm current dues, application processing and member account access.
The association’s membership page describes corporate, associate and affiliate membership arrangements. Benefits may include industry publications, directory participation, professional networking and access to applicable association activities.
What MWUA Offers Water Utilities and Professionals
Water Operator Training
Professional education, workshops and training resources for waterworks personnel.
Certification Preparation
Operator training opportunities relevant to Maine’s water industry and certification preparation.
Utilities Directory
An association directory for finding participating utility and industry resources. Password access may be required.
Water Rates Index
A professional resource for comparing and reviewing water rate information.
MWUA also publishes industry news and supports conferences, public education and professional networking. Current registration requirements and fees should be checked on the relevant event page.
Find the Right Water Utility in Maine
Maine’s water service areas do not always follow town boundaries. For example, Portland Water District serves Portland and several neighboring communities, while Greater Augusta Utility District serves Augusta and surrounding areas. Maine Water Company operates multiple separate service divisions.
| Community or Area | Water Utility to Check |
|---|---|
| Portland and parts of Greater Portland | Portland Water District |
| Bangor and nearby serviced communities | Bangor Water District |
| Augusta and surrounding serviced communities | Greater Augusta Utility District |
| Biddeford, Saco and selected nearby areas | Maine Water Company, Biddeford/Saco Division |
| Camden, Rockland and nearby served areas | Maine Water Company, Camden/Rockland Division |
| Freeport | Maine Water Company or South Freeport Water District, depending on service location |
| Other Maine communities | Municipal, district or private supplier serving the exact address |
These are examples of service territories, not a property-level guarantee. The most reliable starting point is the utility name on your bill or the Maine Drinking Water Program’s municipal systems directory.
Water Bill Problems, Disconnection and Financial Help in Maine
If Your Water Bill Is Higher Than Expected
- Compare current water consumption with the previous statement.
- Check whether the account is billed monthly or quarterly.
- Inspect toilets, faucets, basement plumbing and outside water connections.
- For seasonal properties, check whether a leak or running fixture occurred while the property was vacant.
- Ask the actual utility about meter readings, rate schedules and possible billing corrections.
If You Cannot Pay the Bill
Contact your water provider before the due date and ask about payment arrangements or assistance. Maine Water Company expressly offers arrangements and an income-eligible Water Residential Affordability Program (WRAP), which provides a 22% bill reduction for eligible customers.
Review Maine Water Company payment and assistance options ↗
If a Billing Dispute Is Not Resolved
First contact the utility and explain the disputed charge. Keep the bill, correspondence, meter information and payment records.
If the utility is regulated by the Maine Public Utilities Commission and the issue remains unresolved, contact the Commission’s Consumer Assistance Division.
Maine PUC Consumer Assistance
Monday–Friday, 9 AM–4 PM
MWUA Augusta Office, Phone and Directions
Maine Water Utilities Association
15 University Drive
Augusta, ME 04330
Telephone: 207-623-9511
Office hours: Monday–Friday, 8 AM–4:30 PM
Contact this office for association membership, professional training, events and access to MWUA resources. For a residential meter problem, water leak or service outage, call the utility supplying your property instead.
Frequently Asked Questions
Does Maine Water Utilities Association accept residential water bill payments?
No. MWUA is a nonprofit professional membership organization, not the billing office for household water service. Pay the water provider named on your bill.
What is the Maine Water Utilities Association phone number?
Call 207-623-9511 for association membership, events, training and directory questions.
Where is the MWUA member login?
Use the official MWUA MemberClicks login. This portal is for association-related access, not household utility accounts.
Where do I pay a Maine Water Company bill?
Use Maine Water’s official Pay Your Bill page. One-time payment and registered account options are available.
What is Maine Water Company’s customer service number?
Call 800-287-1643 for billing, account assistance, service questions and 24-hour water emergencies.
How do I pay a Maine Water bill by telephone?
Call Maine Water Company’s automated payment line at 855-718-1472 and follow the payment instructions.
Can MWUA help me find my water supplier?
MWUA provides industry directory resources, but the Maine Drinking Water Program’s municipal water system directory is another useful official route for identifying a local provider.
How do I join MWUA?
Open the Become a Member page, review the application information and contact MWUA for current membership requirements and dues.
Is Maine Water Utilities Association a government agency?
No. MWUA is a nonprofit professional association. The Maine Public Utilities Commission is a separate state regulatory agency.
Who can help with a disputed water bill in Maine?
Contact the utility first. If the issue remains unresolved and the utility is regulated by the Maine PUC, call Consumer Assistance at 800-452-4699.
Does MWUA manage water emergencies?
No. Report a water main break, service interruption or urgent water-quality concern to the water utility serving your address.
Official MWUA and Maine Water Utility Resources
- Maine Water Utilities Association
- MWUA Contact Information
- MWUA Membership Login
- MWUA Membership Application
- MWUA Utilities Directory Access
- MWUA Water Rates Index
- Maine Water Company Bill Payment
- Maine Water Company Customer Support
- Maine Municipal Water Systems Directory
- Maine Public Utilities Commission Consumer Assistance