Las Cruces, New Mexico • Utility Customer Guide • 2026
Pay Your Las Cruces Water Bill, Access Your Account or Get Utility Help
Need to pay your Las Cruces water bill, log in to UtilityHawk, start service at a new address or report a water leak? Las Cruces Utilities (LCU) provides water and wastewater service along with natural gas and solid waste services. The city’s Customer Central team handles billing, account questions and service requests.
You can pay online or by phone without a city payment service fee. If you only need to make a one-time payment, the city also provides a separate Paymentus option.
575-541-2111
Monday–Friday, 8 AM–6 PM
Closed weekends and holidays
575-541-2111, press 4
Available 24 hours
No payment service fee
575-526-0500
24-hour utility dispatch
Water main breaks and sewer emergencies
700 N. Main Street
Las Cruces, NM 88001
Monday–Friday, 8 AM–5 PM
How to Pay a Las Cruces Utilities Bill Online
The City of Las Cruces uses UtilityHawk for online account access and payments. Its official payment information also provides a Paymentus one-time payment link. Check which option is more convenient before proceeding.
Option 1: Pay Through UtilityHawk
- Open the utility portal. Go directly to Las Cruces UtilityHawk.
- Sign in or register. Existing users can access their account. New users should follow the registration instructions and have their utility bill available.
- Open the payment area. Once signed in, select the payment portal linked from your account.
- Review your bill. Confirm the account details, amount due and payment method before authorizing the transaction.
- Submit and save confirmation. Keep the transaction receipt or confirmation number until the payment appears on your utility account.
Option 2: Make a One-Time Payment
If you prefer not to manage a registered UtilityHawk account, the city has published a direct one-time Paymentus payment route.
- Open the Las Cruces Paymentus payment page.
- Select the payment option presented and enter the requested utility account and verification details.
- Review the account and amount carefully.
- Complete the transaction and retain your confirmation.
The Paymentus link is also referenced in the city’s September 2026 cashiering notice. If the payment service is unavailable, return to the official city bill-payment page for current options.
Las Cruces UtilityHawk Login: Bills, Usage and Alerts
UtilityHawk is more than a payment login. The city provides this customer portal for monitoring water and gas consumption, viewing billing history and identifying unusual usage before the next bill arrives.
View Your Bills
Access PDF copies of your utility statements and review previous charges.
Check Water Consumption
Review usage graphs over different periods to identify changes in household consumption.
Set Usage Alerts
Choose alerts for consumption thresholds, budget concerns and possible continuous water flow.
Manage Automatic Payments
Access the payment portal to establish, update or remove automatic payment drafts.
Open the official UtilityHawk login
Cannot Access Your Account?
- Check that you are using the Las Cruces UtilityHawk portal rather than another city’s utility payment system.
- Use the available account recovery option if your login credentials are not working.
- If registering, compare the account details entered against your latest bill.
- For account verification, registration or billing assistance, contact Customer Central.
Never enter payment-card information on an unfamiliar website claiming to be a Las Cruces Utilities login.
Las Cruces Water Bill Payment Options and Fees
Residents who do not want to pay through an online account have several alternatives. The city accepts payments by automated phone, at City Hall, through participating Walmart payment services and by mail.
| Payment Method | Where or How | Fee / Important Detail |
|---|---|---|
| UtilityHawk online | Official customer portal | No city-listed online payment service fee |
| One-time Paymentus | Direct payment service | Review payment terms before submission |
| Automated telephone | 575-541-2111, press 4 | 24 hours; no service fee; e-check, Visa, Mastercard and Discover |
| City Hall cashier | 700 N. Main Street | Cash, check, Visa and Mastercard; Monday–Friday, 8 AM–5 PM |
| Walmart | Cash payment at Walmart | $1 service fee |
| City of Las Cruces, P.O. Box 20000, Las Cruces, NM 88004-9002 | Allow time for delivery and posting | |
| Payment drop box | City Hall cashier-area box or after-hours box between City Hall and Thomas Branigan Memorial Library | Avoid using for payments requiring immediate confirmation |
These options are listed on the city’s More Ways to Pay page.
Starting, Transferring or Stopping Water Service
Moving into an apartment or house in Las Cruces? The process depends on whether you are opening a utility account at an existing service address or requesting an entirely new water meter or service line.
Move Into a Property With Existing Utility Service
- Visit the city’s Moving In and Out page.
- Choose Moving In (Starting Services).
- Open the city’s service request form.
- Enter the required customer and service-address information, plus the requested start date and supporting details.
- Submit the request and follow any instructions concerning identification, deposits or account verification.
- Contact Customer Central if your activation date needs confirmation.
If you already have Las Cruces Utilities at one address and are relocating within its service territory, the same moving-in process can be used to request a transfer.
Stop Utility Service When Moving Out
On the same official page, choose Moving Out (Stopping Services). Submit the requested service details and final service date. Make sure the utility has accurate forwarding contact information so you can resolve your final bill.
Need a New Water Meter or Service Line?
For new construction, meter installation, relocation or upgrades, contact the Las Cruces Utilities New Connections office at 575-528-3657, Monday–Friday, 8 AM–5 PM, excluding holidays.
See the Start/Stop Service and New Connections page. Do not assume a normal move-in request covers new construction or infrastructure installation.
High Las Cruces Water Bill? Check These First
A large increase in water usage can be stressful, particularly during Las Cruces’ hot, dry months. Before paying for an unnecessary meter inspection, compare your consumption history and look for leaks or irrigation problems.
- Compare usage. Sign in to UtilityHawk and review water usage graphs for the affected period.
- Look for continuous flow. Enable usage alerts where available. Continuous water usage can indicate a running toilet, leaking fixture or irrigation issue.
- Inspect outdoor irrigation. Check drip lines, sprinkler heads, controllers and outdoor faucets. Leaks in desert landscaping systems can go unnoticed.
- Check the billing statement. Compare the number of billed days, previous balances, account charges and consumption with earlier bills.
- Contact Customer Central. If the usage is unexplained or you suspect a billing error, call 575-541-2111 to request account review.
Can You Request a Water Leak Bill Adjustment?
Las Cruces Utilities’ published billing regulations provide a process for certain high-consumption adjustments caused by leaks. The rules include notifying Customer Central within three months of the leak or related billing impact, documenting repairs and limits on adjustment frequency.
Do not assume every high bill qualifies. Ask Customer Central to review your specific situation under the current regulations. Keep plumbing invoices, repair receipts, photographs and the date the leak was fixed.
Review official billing and service regulations and rate documents.
Understanding Water and Wastewater Charges
LCU bills may include water, wastewater, natural gas or solid waste services, depending on the account. A higher total does not necessarily mean water consumption increased. Compare charges individually.
Water rates can involve fixed service costs and usage-based charges. Wastewater charges follow their own approved rate structure. Meter size, customer classification and usage can affect the amount owed.
The city’s Utility Rates page provides official water, wastewater, connection-charge and billing-regulation documents. Check the effective dates before using a rate schedule to calculate your bill.
Help Paying an Overdue Utility Bill
If you are struggling to keep up with a payment, contact the utility before service is disconnected. Las Cruces Customer Central encourages customers facing financial hardship to request payment arrangements promptly.
- Payment arrangement: Call 575-541-2111 and explain your account balance and circumstances. Ask what arrangement may be available.
- Budget billing: The city’s Budget Plan averages consumption history to help reduce monthly bill fluctuations. The plan runs from June through May and does not automatically renew.
- Financial assistance: Ask about programs available to your household and review the city’s Billing and Receivables resources.
Customers with less than nine months of usage history may receive limited benefit from budget billing. Eligibility and payment-arrangement terms should be confirmed directly with Customer Central.
Report a Water Main Break, Leak or Sewer Emergency
Las Cruces Utilities operates a 24-hour utility emergency dispatch line for water, wastewater and gas-related emergencies.
Utility Emergency Dispatch: 575-526-0500
Available: 24 hours, including weekends and holidays.
Use for: Suspected water main breaks, utility-system leaks, sewer-related emergencies and urgent gas utility problems.
If you notice water flowing from a street, sidewalk or other public utility area, report the location and describe the problem. A nearby address or intersection can help dispatch locate the issue.
For immediate danger to life or property, call 911. If you smell gas, move away from the area and follow emergency safety instructions.
The city maintains separate electric and water utility arrangements. Electricity emergencies and power lines are generally handled by El Paso Electric, not Las Cruces Utilities’ water division.
Las Cruces Watering Restrictions: Days and Seasonal Hours
Outdoor watering rules matter in Las Cruces because the city relies on groundwater from the Mesilla and Jornada aquifers. Irrigation schedules can affect your water consumption and may lead to water-conservation violations.
| Day | Outdoor Watering Rule |
|---|---|
| Monday | No outdoor watering |
| Tuesday | Even-numbered addresses |
| Wednesday | Odd-numbered addresses |
| Thursday | Even-numbered addresses |
| Friday | Odd-numbered addresses |
| Saturday | Even-numbered addresses |
| Sunday | Odd-numbered addresses |
Address rule: An address ending in 0, 2, 4, 6 or 8 is even; an address ending in 1, 3, 5, 7 or 9 is odd.
April 1–September 30: Outdoor watering is permitted only before 10 AM and after 6 PM on the applicable watering days, subject to city rules and any approved exceptions.
For the official ordinance, exemptions and current guidance, see Las Cruces Water Conservation.
Report water waste at 575-528-4444. For ordinance questions or a variance request, contact the Water Conservation Program at 575-528-3549.
Las Cruces Utilities Contact Numbers and Office Locations
| Department | Phone / Location | Use For |
|---|---|---|
| Customer Central | 575-541-2111 700 N. Main Street, Las Cruces, NM 88001 |
Bill payment, account help, service requests and payment arrangements |
| Utility Emergency Dispatch | 575-526-0500 | 24-hour water, wastewater and gas emergencies |
| New Connections | 575-528-3657 | New meters, service lines, upgrades and construction |
| Water Conservation | 575-528-3549 | Outdoor watering rules and conservation guidance |
| Water Waste Reporting | 575-528-4444 | Report suspected water waste |
| Utilities Administration | 680 N. Motel Boulevard, Las Cruces, NM 88001 | Utilities department administration |
Where to Pay in Person
Las Cruces City Hall
700 N. Main Street
Las Cruces, NM 88001
Cashiering hours: Monday–Friday, 8 AM–5 PM, excluding holidays and temporary closures.
View City Hall directions on Google Maps
Mailing Address for Utility Bill Payments
City of Las Cruces
P.O. Box 20000
Las Cruces, NM 88004-9002
Include the payment coupon if available and write your account number on your check. Allow enough time for mail delivery and payment processing.
Administrative and customer-service office hours are not identical. Customer Central telephone support is listed as Monday–Friday, 8 AM–6 PM; the City Hall cashier office is listed as 8 AM–5 PM.
Common Las Cruces Utility Problems and the Best Next Step
| Your Problem | What to Do |
|---|---|
| Cannot log in to UtilityHawk | Use the official login page and available account recovery route. Contact Customer Central if registration or account verification fails. |
| Payment shows pending | Keep your confirmation number. Check whether the payment has posted before attempting to pay twice. |
| Disconnection notice received | Call 575-541-2111 immediately to verify the due amount, deadline and payment options. |
| High water consumption | Review UtilityHawk data, inspect irrigation and plumbing, and inquire about billing review or leak adjustment. |
| Water service suddenly stops | Check whether nearby properties are affected. Call 575-526-0500 if you suspect an outage or utility emergency. |
| Moving to a new address | Submit the official Moving In form, or Moving Out form when closing an existing account. |
| Need current water rates | Review the city-approved water and wastewater rate documents and their effective dates. |
Frequently Asked Questions About Las Cruces Water Utilities
Where do I log in to pay my Las Cruces water bill?
Use the official UtilityHawk login. Sign in, open the payment portal and follow the billing instructions.
Can I pay without registering for UtilityHawk?
The city has published a Paymentus one-time payment option. Use the official link and review the required details before paying.
What is the Las Cruces Utilities phone number?
Customer Central is available at 575-541-2111, Monday–Friday, 8 AM–6 PM, excluding holidays.
How do I pay my bill by phone?
Call 575-541-2111 and press 4. The automated system operates 24 hours a day, accepts e-check and supported payment cards, and is available in English and Spanish.
Is there a fee to pay online?
Las Cruces Utilities states that no service fee applies to its designated online payment option. Check the final transaction screen for any applicable charges.
Can I pay my water bill at Walmart?
Yes. The city’s payment guidance lists cash payments at Walmart locations with a $1 service fee.
How do I set up automatic water bill payments?
Access UtilityHawk and open the payment portal. The city offers options to establish, change or remove automatic drafts.
How can I start water service at a new Las Cruces address?
Open the city’s official Moving In and Out page, choose Moving In, and complete the service request. Contact Customer Central if you have questions about activation, deposits or account requirements.
What should I do about an unusually high water bill?
Check UtilityHawk consumption history, look for leaks and contact Customer Central. Certain repaired leaks may qualify for billing review under city regulations.
What is the Las Cruces water emergency number?
Call 575-526-0500 for 24-hour water, sewer or gas utility emergency dispatch. Call 911 for immediate life-threatening emergencies.
Can I request a payment arrangement?
Yes, Customer Central encourages customers facing financial hardship to contact the office promptly. Arrangements depend on the account and utility rules.
Which days can I water my lawn in Las Cruces?
Even-numbered addresses may water Tuesday, Thursday and Saturday. Odd-numbered addresses may water Wednesday, Friday and Sunday. Monday watering is prohibited. Seasonal watering hours and exceptions also apply.
Official Las Cruces Utilities Resources
- City of Las Cruces Utilities Department — utility service information.
- Payment Methods — online, phone, mail, in-person and Walmart payments.
- Customer Central — phone numbers, UtilityHawk, budget billing and assistance.
- Moving In and Out — starting, transferring and stopping service.
- Rates and Billing Regulations — water, wastewater, connection and billing documents.
- Water Conservation — watering schedule, conservation guidance and ordinance information.
- Utility Contact Information — official offices and department phone numbers.