Lafayette Utilities System: Pay Your Water Bill, Sign In & Get Help
If you receive water service from Lafayette Utilities System (LUS) in Louisiana, you can pay your bill online without signing in, manage your account, set up automatic payments or contact customer service. Here are the official options and the steps to use them.
Customer Service
337-291-8280
Billing, account access, payments and new connections.
Utility Emergency
337-291-5700
Report water or other LUS utility service problems, 24 hours a day.
Online Payment
Quick Pay accepts payments without a login. Registered customers can manage bills and usage in My Account.
Local Offices
4010 W. Congress Street
2701 Moss Street
Lafayette, Louisiana
How to Pay Your LUS Water Bill Online
You have two online choices: Quick Pay for a one-time payment without registration, or My Account for account management and recurring billing.
Option 1: Quick Pay Without Login
- Open the official LUS bill payment page.
- Select Quick Pay.
- Enter the account number printed at the top left of your utility statement.
- Enter the last name or business name of the financially responsible account holder.
- Review the account and payment amount displayed.
- Choose Visa, Mastercard, Discover or electronic check, as supported by the payment system.
- Confirm the transaction and keep the email confirmation for your records.
LUS reports that online account payments generally appear in real time. Check your payment confirmation and account status before submitting another transaction.
Option 2: Log In to LUS My Account
- Visit LUS My Account.
- Select the account access link.
- Sign in with your registered username and password.
- If you have not registered, choose the enrollment option. Select Existing Customer if you currently have or previously had LUS service.
- Provide the email address, account number and identification information requested by LUS.
- Once signed in, choose bill payment, account history, paperless billing or usage monitoring.
Other Ways to Pay Your Lafayette Utility Bill
Online payment is convenient, but LUS also supports phone, mail, retail and in-person options.
| Method | Where or How | What to Know |
|---|---|---|
| Quick Pay | Official online payment page | Account number and account-holder name required. |
| My Account | Registered customer portal | View bills, payments and usage history. |
| Phone | 337-291-8280 | Customer service and payment assistance. |
| In person | Congress Street or Moss Street service center | Lobby and drive-through services available. |
| LUS Customer Service, P.O. Box 4024-C, Lafayette, LA 70502 | Include payment stub and account number. Do not mail cash. | |
| Retail payment | Participating Walmart and barcode-supported retailers | Processing fees may apply. |
| Digital wallets | Options linked from the official LUS payment page | Availability and fees depend on the selected method. |
LUS lists Walmart MoneyCenter and Customer Service payments, along with barcode-based cash payment options at participating Dollar General, Dollar Tree, CVS, Walgreens and Office Depot stores. Generate the appropriate payment barcode through the official LUS payment page before visiting.
LUS Residential Fees and Water Service Deposits
LUS publishes residential service fees and security deposits separately from monthly water consumption rates.
| Residential Charge | Published Amount |
|---|---|
| Connection fee | $7.50 |
| Late charge | 5% |
| Delinquent penalty | $8.00 |
| Disconnection fee | $8.00 |
| Reconnection fee | $8.00 |
| After-hours reconnection | $16.00 |
| Returned payment | $30.00 |
| Returned e-check | $50.00 |
New Customer Security Deposits
| Service Type | Deposit |
|---|---|
| Water only | $60 |
| Water and wastewater | $110 |
| Electric only | $140 |
| Full service: electric, water and wastewater | $250 |
| Wastewater only | $75 |
| Non-verification deposit | $500 |
Deposits are generally required when requesting service. LUS states that a qualifying credit letter from a previous utility may allow a deposit waiver when the previous account was maintained without late payments for 12 consecutive months. Confirm your eligibility before requesting service.
Official source: LUS Fees & Deposits.
Starting, Stopping or Transferring Water Service
Moving into Lafayette? LUS lets residential customers request service by phone, online or at a customer service center.
Starting New Service
- Confirm that LUS serves the new address.
- Open the official Start, Stop, Transfer page.
- Choose the new service option or call 337-291-8280.
- Prepare the service address, Social Security number, driver’s license, phone number and email address.
- Review the applicable deposit and connection charges.
- Submit your request and confirm the service activation arrangements with LUS.
Transferring Service to Another Lafayette Address
Have your LUS account number, Social Security number, current address, new service address and new mailing address ready. Request the transfer through the same official service page.
Stopping Service
Prepare your account number, identifying information, forwarding address and contact number. Confirm the requested final service date so that billing does not continue unexpectedly after your move.
Understanding Your Lafayette Water and Wastewater Bill
LUS provides more than drinking water. Depending on your account, your utility statement may include electric, water, wastewater or other eligible local charges.
What Affects Your Water Charges?
- Water consumption: The amount recorded by the water meter.
- Applicable service rate: Residential water rates depend on the relevant customer classification and rate schedule.
- Water-related charges: LUS lists a $1 monthly Louisiana Safe Drinking Water Fee, equivalent to $12 annually per water connection.
- Other utility services: Wastewater and electric charges may appear on the same account.
- Account adjustments: Overdue balances, penalties, deposits or other applicable adjustments can affect the amount due.
For the actual water tariff, including in-city and non-city residential classifications, see the official LUS Water Rates page.
Why Is My Water Bill Higher This Month?
Compare the water usage shown on your current and previous statements before assuming the utility increased its rates.
- Look for running toilets or dripping faucets.
- Check outdoor irrigation and garden hoses.
- Consider increased water use from guests, pools or landscaping.
- Look for consumption increases that cannot be explained by normal household use.
- Contact LUS if you suspect a meter or billing problem.
Lafayette’s warm climate can increase outdoor water use during hot, dry periods. If your water consumption jumps while your household routine has not changed, inspect irrigation equipment and toilets first.
Payment, Login and Service Problems
| Problem | Practical Next Step |
|---|---|
| Forgot account number | Check the upper-left portion of the LUS paper bill, or call 337-291-8280. |
| Quick Pay cannot locate the account | Check the account number and the exact last name or business name listed on the account. |
| Registration says no account found | Make sure the Account ID and SSN or employer identification number match LUS records. |
| Forgot login password | Use “Can’t access my account” on the sign-in page. |
| Payment confirmation missing | Check your email and account payment history before trying again. |
| Service disconnected | Contact LUS to confirm the required payment, reconnection fee and restoration procedure. |
| Water outage or utility issue | Call the 24-hour utility issue number, 337-291-5700. |
| Unexplained water consumption | Check for leaks and contact customer service if further investigation is needed. |
Lafayette Utilities Customer Service Locations
LUS provides two local customer service centers with in-person payment, drive-through service and drop boxes.
West Congress Street
4010 W. Congress St.
Lafayette, LA
Lobby: Monday–Friday, 8 AM–5 PM
Drive-through: Monday–Friday, 8 AM–7 PM
24-hour check or money-order drop box available.
Get directions ↗Moss Street
2701 Moss St.
Lafayette, LA
Lobby: Monday–Friday, 8 AM–5 PM
Drive-through: Monday–Friday, 8 AM–7 PM
24-hour check or money-order drop box available.
Get directions ↗Questions Lafayette Water Customers Often Ask
What is the Lafayette Utilities water bill payment website?
Use lus.org/residential/bill-payment/ for the official LUS payment choices, including Quick Pay and My Account.
Can I pay without registering or logging in?
Yes. LUS Quick Pay allows one-time payments using the account number and the account holder’s last name or business name.
What is the Lafayette Utilities customer service number?
Call 337-291-8280. Customers outside Lafayette can also use 1-800-935-2587.
What is the 24-hour emergency number?
Call 337-291-5700 to report an LUS outage or service issue.
Does LUS accept credit cards?
Yes. The official online system lists Visa, Mastercard and Discover, along with electronic checks.
How much is the water-only deposit?
The published residential water-only deposit is $60. Other deposits may apply depending on the service combination and account circumstances.
Can I pay my Lafayette utility bill in person?
Yes. The Congress Street and Moss Street offices accept in-person payments during posted business hours.
Can I manage more than one utility account with one login?
LUS states that multiple accounts can be viewed under one user ID when the person is the primary account holder on each account.
Can I receive paperless bills?
Yes. Registered My Account customers can opt for paperless billing and review current and historical statements.
Does Lafayette Utilities System serve Lafayette, Indiana?
No. LUS serves the Lafayette, Louisiana area. Lafayette, Indiana customers should use the separate City of Lafayette, Indiana Utility Billing Office.