Marion County Utilities Fast Help: Pay, Log In, Call or Fix a Water Issue
This guide is for Marion County Utilities in Marion County, Florida. It helps you pay the bill, open the login portal, call the right number, start or stop service, check rates, understand shutoff/reconnection rules, read boil-water notices, and prepare before contacting customer service.
Start Here: Pick the Exact Utility Task
| Need | Use this official route | Prepare first | Critical detail |
|---|---|---|---|
| Pay without login | Utilities Billing Portal Quick Pay | Account number, service address, billing ZIP code, payment method. | No login is needed for Quick Pay. Save the confirmation number. |
| Log in / register | Sign in or sign up | Email, account number, card/bank info if saving payment. | Portal supports account details, single/multi-account management, multi-bill pay and e-Billing. |
| Pay by phone | 833-268-6285 | Account number and payment method. | Third-party convenience fee applies. |
| Billing/customer service | 352-307-6000 | Bill, account number, confirmation number, service address. | Customer Service Center helps with new accounts, account maintenance, meters, line locations, and utility concerns. |
| Disconnected / cutoff notice | Pay online, then call 352-307-6000 | Confirmation number and exact service address. | If account is indicated as disconnected, Marion County says to pay online and contact the office with the confirmation number. |
| Start or stop service | Customer service page | Completed form, ID/account info, address, settlement statement if owner stop-service. | Processing time is listed as 2-3 business days. |
| Boil water notice | Water Notices | Community name, street, effective date, notice status. | Boil water rapidly for approximately 1 minute for drinking, cooking and brushing teeth when notice applies. |
| Rates / fees | Utility rate information | Meter size, water gallons, sewer service type, account status. | Late payment is $5 or 5%, whichever is greater. |
Wrong-utility warning: This is for Marion County Utilities, Florida. Do not confuse it with Marion Municipal Utilities in Indiana, Marion County Water District in Kentucky, or a city utility named Marion in another state.
Official Contact, Address, Hours and Locality
Main office
Marion County Utilities
11800 SE U.S. Highway 441
Belleview, FL 34420
Phone: 352-307-6000
Fax: 352-307-6001
Email: utilities@marionfl.org
Hours
Customer service/lobby:
Monday-Friday, 8:30 a.m.-4:30 p.m.
Drive-through:
Monday-Friday, 8:30 a.m.-4:15 p.m.
Payment deposit box: 24/7
Local utility context
County: Marion County, Florida
Main office locality: Belleview area
Major service/project areas mentioned by county pages: Marion Oaks, Silver Springs Shores, Kingsland Country Estates and other unincorporated Marion County communities.
Department snapshot: Marion County Utilities provides public water and wastewater service, operates as an enterprise fund, and is funded by utility customers, grants and other revenue rather than general property-tax money.
Bill Pay and Login: Best Route by Situation
Quick Pay
Use the official Municipal Online Payments portal and choose Quick Pay.
No login needed.
Login / Register
Create an account to view details, manage single or multi-accounts, use multi-bill pay and e-Billing.
Phone payment
Call the automated payment system at 833-268-6285.
Disconnected?
Pay online, then call 352-307-6000 with your confirmation number.
| Payment method | Official detail | Best for | Do not miss |
|---|---|---|---|
| Online portal | Municipal Online Payments hosts the Marion County Utilities customer portal. | Fast payment, account login, e-Billing, multi-account management. | County recommends Chrome for the online portal. |
| Online fee | Paymentus convenience fee: $1.95 per transaction up to $500. | Card/e-check payments. | Large balances may require planning because fee is per transaction up to the listed limit. |
| Accepted online methods | E-checks, Discover, MasterCard, American Express, Visa and debit cards. | Most online payments. | Portal contact page also lists Visa, Mastercard, Discover, American Express and eCheck. |
| Real-time online payment | County says all online payments occur real-time. | Past-due accounts or urgent payments. | If disconnected, call after paying with confirmation number. |
| ZIP code decline issue | Portal says Chase web-payment updates added enhanced ZIP code checks and unique confirmation numbers. | Card payments that decline unexpectedly. | Billing ZIP must match the ZIP code your bank has on file. Update saved card ZIP if needed. |
| Bank draft | Complete electronic transfer fund application for automatic service. | Customers who want automatic monthly payments. | Cancellations require at least 10-day notice. |
| By mail | Marion County Utilities, P.O. Box 916048, Orlando, FL 32891-6048. | Normal bills with enough mailing time. | Bank bill pay may mail a check and create delays. |
| In person | 11800 SE U.S. Highway 441, Belleview. Cards and checks accepted. | Receipt, in-person account help, drive-through payment. | Card payments use Paymentus and have the listed convenience fee. |
Drop Boxes, Mail and In-Person Payment Locations
Do not place late payments or cash in drop boxes. Marion County says onsite drop boxes are collected Monday and Wednesday evenings.
| Location | Address / area | Use for | Important note |
|---|---|---|---|
| Main office | 11800 SE U.S. Highway 441, Belleview, FL 34420 | In-person payments, drive-through, customer service, forms. | Lobby 8:30 a.m.-4:30 p.m.; drive-through 8:30 a.m.-4:15 p.m. |
| Freedom Public Library | 5870 SW 95th St., Ocala | Drop-box payment. | No cash; not for late/cutoff payments. |
| Marion Oaks Community Center | 294 Marion Oaks Lane, Ocala | Drop-box payment. | Useful for southwest Marion County / Marion Oaks area. |
| Palm Cay Guard House | SW 106th Place, Ocala | Drop-box payment. | Verify exact access if using for the first time. |
| Silver Springs Shores Community & Youth Center | 590 Silver Road, Ocala | Drop-box payment. | Useful for Silver Springs Shores area customers. |
| Oak Run | Outside RV Storage, SW 90th Terrace, Ocala | Drop-box payment. | Use check/money order only. |
| P.O. Box 916048, Orlando, FL 32891-6048 | Check or money order with payment coupon. | Not the best choice near cutoff date. |
Past-Due, Cutoff, Reconnection and Same-Day Restore
Cutoff date on bill
If there is a previous balance, the bill may show a cutoff date.
Previous balances not paid before the cutoff date can lead to disconnection.
Base charges continue
Base charges continue whether service is connected or disconnected.
Reconnection fee is added before service can be restored.
Same-day chance
Payments during business hours will most likely have service restored the same day.
Outside-hours requests are processed until 10 p.m. and may have after-hours reconnection charge.
| Situation | What to do | Fee / timing detail |
|---|---|---|
| Late payment | Pay before cutoff and call if balance appears wrong. | Late fee: $5.00 or 5%, whichever is greater. |
| Reconnection during business hours | Pay required balance, then contact customer service. | Reconnection fee during regular business hours: $55. |
| After-hours reconnection | Pay online, call, and provide confirmation number before 10 p.m. | After-hours reconnection: $100 on weekends or weekdays before 10 p.m. |
| Holiday reconnection | Confirm total due with customer service. | Holiday reconnection: $150. |
| Seasonal reconnection | Give 3-day advance notice. | Seasonal reconnection: $25. |
| After 10 p.m. | Expect next-day restoration. | County says services requested after 10 p.m. will not be restored until the next day. |
Start, Stop or Change Marion County Utilities Service
Start service
- Complete the connection request form.
- Return by email, mail, or fax.
- Email: Utilities@MarionFL.org
- Fax: 352-307-6001.
- Allow 2-3 business days for processing.
Stop service
- Complete the disconnection request form.
- Owners must provide a settlement statement signed by both parties.
- Return by email, mail, or fax.
- Allow 2-3 business days for processing.
Before calling
- Service address and parcel if available.
- Move-in or move-out date.
- Billing address and contact information.
- Deposit question.
- Meter/service availability question.
Deposit reminder: official rate information lists water and sewer deposits by customer type and meter size. Residential 5/8×3/4 water deposit is listed at $50 and residential sewer deposit at $100.
2026 Rate and Fee Quick Answers
Water base
5/8" x 3/4" meter monthly base charge: $12.75.
Sewer base
5/8" x 3/4" monthly sewer base charge: $22.53.
Late fee
$5.00 or 5%, whichever is greater.
Sewer cap
Residential sewer usage is charged per 1,000 gallons and capped at 6,000 gallons.
| Charge / rate | Official amount | What it means for the customer |
|---|---|---|
| Initial connection | $55 | Standard connection setup charge. |
| Same-day connection | $85 | Use when service is needed faster. |
| After-hours connection | $100 | Applies during weekends and after 4:30 p.m. weekdays. |
| Water service tap short / long | $480 short; $610 long | Construction-related connection cost. |
| Sewer lateral | $1,160 | Construction-related sewer lateral charge. |
| Lateral locate request | $35 with meter set; $95 not with meter set | Use for service-line location needs. |
| Leak check / high bill investigation | $30 business hours; $120 after-hour call out if leak is on customer side | Ask before scheduling investigation. |
| Meter testing / data logs | $60 | Useful for disputed usage or high-bill review. |
| Meter tampering / theft | $250 | Charged when meter is turned on by someone other than Marion County Utilities. |
| Meter re-installation after tampering | $125 | Separate from other balance/reconnection costs. |
| Residential water usage tier | Rate per 1,000 gallons | Example use |
|---|---|---|
| 1-6,000 gallons | $1.19 | First tier in official water-bill example. |
| 6,001-12,000 gallons | $1.60 | Middle tier for higher household use. |
| 12,001-20,000 gallons | $2.81 | Higher tier where irrigation/leaks can cost more. |
| 20,001+ gallons | $5.61 | Most expensive tier; check leaks and irrigation immediately. |
| Commercial water usage | $1.60 for all flows | Applies differently than residential tiered usage. |
Understand the Bill Before You Call
Gallons used
Your bill shows water gallons used in thousands.
Use this to estimate usage-tier cost.
12-month graph
The bill includes a graph showing consumption over the past 12 months.
Use it to spot leaks or seasonal irrigation spikes.
Meter number
Meter number(s) assigned to your parcel are referenced on the bill.
Useful when asking about a meter, data log or high bill.
| Bill question | What to check first | What to ask customer service |
|---|---|---|
| Why is my bill higher? | 12-month usage graph, irrigation, toilet leaks, meter number, billing period. | “Can you check my usage history and whether a data log or leak check is appropriate?” |
| Why am I charged if disconnected? | Base charges on bill. | “Which base charges continue while disconnected and what is needed for reconnection?” |
| What does previous balance mean? | Prior bill, payments, confirmation numbers. | “Can you review whether the previous balance is correct?” |
| How do I estimate next bill? | Use meter size, gallons used and official rate table. | “Is the online billing calculator appropriate for my water/sewer service type?” |
High Bill and Leak Checks That Actually Help
Faucets
Check faucet base and head for seepage. Repairs may involve washers and tightened connections.
Meter test
Take a meter reading when no water is used, wait one hour, then read again. A change can mean a leak.
Toilets
Add dye tab or food coloring to tank. Wait about 15 minutes. Dye in bowl means a leak.
Irrigation
Moist spots in the yard can point to sprinkler-system or main-service-line leaks.
| Water efficiency fact | Official guidance | User action |
|---|---|---|
| Marion County water source | The county says it relies exclusively on the Floridan Aquifer for drinking water. | Fix leaks and avoid overwatering to protect the local aquifer. |
| Home/lawn use | About 60% of water use is for homes and lawns. | Start with toilets, irrigation, faucets and hose use. |
| Toilet use | Modern toilets use 1.6 gallons per flush or less; older models use 3.5 gallons or more. | Homes/businesses built before 1995 with original toilets may qualify for toilet rebate information. |
| Showerheads | Older models can use up to 8 gallons per minute; many newer showerheads use 2.5 GPM or less. | Replace older fixtures before assuming the meter is wrong. |
| Aerators | Low-flow aerators can reduce faucet flow to 1.5 GPM or less. | Cheap fix for bathroom/kitchen sinks. |
| Lawn watering | Do not water unless lawn needs it; no more than 3/4 inch each time. | Water before 10 a.m. or after 6 p.m. to reduce evaporation. |
Boil Water Notices: What to Do and What Not to Boil
Why notices happen
Florida operating rules require precautionary boil notices when pressure drops below 20 psi for 20 minutes or more, or when a water main repair/interruption affects the distribution system.
How long it lasts
Each event requires two consecutive days of bacteriological/clearance tests with acceptable results before cancellation.
Boil rule
Bring water to a rapid boil for approximately one minute before consumption. Bottled water may be used instead.
| Use | During an active notice | Plain-English note |
|---|---|---|
| Drinking | Use boiled or bottled water. | Do not use ice water from ice makers. |
| Cooking | Use boiled or bottled water. | Wash fruits and vegetables with boiled water. |
| Brushing teeth | Use boiled or bottled water. | Let boiled water cool first. |
| Dishes | Use sanitizing cycle on dishwasher if available. | Follow the notice if hand-washing dishes. |
| Laundry | Boiling not required. | County says water used for laundry does not need to be boiled. |
| Bathing / showering | Boiling not required. | Avoid swallowing water and use care with infants or immunocompromised people. |
Local notice examples in 2026: Marion County Utilities posted planned notices for Marion Oaks, Silver Springs Shores and Kingsland Country Estates areas. Always check the current notice list because active streets, dates and rescission status change.
Official notice links:
Water Quality, Drinking Water and Backflow
Water quality reports
Reports are available by year and provide information on water quality and services delivered to customers.
Private wells
Households using private wells may contact the Florida Department of Health in Marion County for water testing procedures.
Backflow contact
Phone: 352-307-4630
Email: crossconnectioncontrol@marionfl.org
| Topic | What Marion County says | What users should do |
|---|---|---|
| Service availability | Contact customer service at 352-307-6000 to find out if Utilities is in your area. | Give exact address or parcel details. |
| Drinking water standards | Team follows EPA guidelines as provided by Florida DEP and county ordinances. | Use official water quality reports for system-specific details. |
| Backflow prevention | All Florida public drinking water systems must have cross-connection/backflow program. | Businesses, irrigation systems and certain facilities may need devices and annual testing. |
| Annual backflow testing | Every backflow prevention device must be inspected annually by a certified tester. | Tester normally submits results; customers can email results directly. |
| Facilities often needing backflow | Examples include car washes, restaurants, schools, medical/dental clinics, irrigation systems, pools with pipe fill line, private sewer lift stations and more. | Do not rely on the list alone; confirm requirement with the county. |
Official water links:
Marion Oaks, Silver Springs Shores and Septic-to-Sewer Projects
Marion Oaks WME
Marion County identified Marion Oaks in southwest Marion County as a priority water-main-extension area.
Project area: 2,537 acres, about 4,909 lots, 1,345 improved lots, and 339 improved lots with private wells.
Septic-to-sewer
Program is designed to reduce contamination of the aquifer and waterways in commission-designated program areas.
Grant funding can cover construction, new account, capacity fees, on-lot plumbing and septic abandonment for qualifying program-area properties.
Silver Springs Shores
County lists four septic-to-sewer phases with project areas generally ranging from about 400-600 lots, plus a Unit 16 project.
Some phases are under construction; others depend on final approval and funding.
| Area / project | Official detail | Resident action |
|---|---|---|
| Marion Oaks Water Main Extension | Includes all of Marion Oaks north/east of County Road 484 and south of the Greenway where water distribution system design/construction is required. | Check project map and community notices; expect surveying/design activity. |
| Silver Springs Shores Phase I | 192 acres, 455 lots, 212 occupied with existing septic tank; construction underway. | Use project map and contractor contact information if affected. |
| Silver Springs Shores Phase II | 237 acres, 406 lots, 229 occupied with existing septic tank; construction underway. | Watch notices near Pine Run, CR 464 / SE Maricamp Road and Bahia Road. |
| Silver Springs Shores Phase III | Approximately 180 acres, 402 lots, 252 occupied with existing septic tank; subject to final approval and funding. | Monitor project page before assuming construction date. |
| Silver Springs Shores Phase IV | Almost 300 acres, 596 lots, 341 occupied with existing septic tank; subject to final approval and funding. | Check map if near Bahia Road, Maple Run, Hemlock Road or Bahia Pass. |
| Unit 16 water & sewer extensions | 46 acres, 120 parcels, 64 occupied with existing septic tank; project listed as completed and closed out. | Useful for residents near Bahia Road, Spring Road, Emerald Road and CSX Railroad boundary. |
Official project links:
Contractor, Construction, Line Locate and Backflow Tasks
Construction division
For questions about construction-related forms or standards, contact the Construction division at 352-307-6000, extension 5.
- Fats, oils and grease / industrial pretreatment forms.
- Capacity charge worksheet.
- Sewer pressure test request.
- Water hydrant pressure test request.
- Utility specifications and AutoCAD standard details.
Pressure test note
County says its team will officially witness tests but will not provide the equipment or personnel needed to perform them.
The company performing the test must determine the correct test location.
Map: Marion County Utilities Main Office
Use this map for the main Marion County Utilities office at 11800 SE U.S. Highway 441, Belleview, FL 34420. For mailed payments, use the Orlando P.O. Box shown in the payment section, not the office street address unless the county instructs otherwise.
| Place | Address | Use for |
|---|---|---|
| Marion County Utilities Main Office | 11800 SE U.S. Highway 441, Belleview, FL 34420 | Customer service, in-person payments, drive-through, forms, account support. |
| Mail payment address | P.O. Box 916048, Orlando, FL 32891-6048 | Check or money order with payment coupon. |
| Freedom Public Library drop box | 5870 SW 95th St., Ocala | Non-cash drop-box payments. |
| Marion Oaks Community Center drop box | 294 Marion Oaks Lane, Ocala | Non-cash drop-box payments for Marion Oaks area. |
| Silver Springs Shores Community & Youth Center drop box | 590 Silver Road, Ocala | Non-cash drop-box payments for Silver Springs Shores area. |
Marion County Water Utilities FAQ
What is the Marion County Utilities phone number?
The main Marion County Utilities phone number is 352-307-6000. The same number is also listed for after-hours contact. The automated pay-by-phone number is 833-268-6285.
Where is Marion County Utilities located?
The main office is at 11800 SE U.S. Highway 441, Belleview, FL 34420.
How do I pay my Marion County Utilities bill online?
Use the official Municipal Online Payments Utilities Billing Portal. You can use Quick Pay without logging in or create an account to manage billing, e-Billing and multi-account payments.
What is the Marion County Utilities login portal?
The login portal is the Marion County Utilities Municipal Online Payments portal at marioncountyfl.municipalonlinepayments.com/marioncountyfl/utilities.
Is there an online payment fee?
Yes. Marion County Utilities lists a Paymentus convenience fee of $1.95 for each transaction up to $500.
What should I do if my online card payment is declined?
Check the ZIP code entered at checkout. The portal says Chase web payment updates added enhanced ZIP code checks, so the ZIP code must match the ZIP code your bank has on file.
Where do I mail a Marion County Utilities payment?
Mail a check or money order with your payment coupon to Marion County Utilities, P.O. Box 916048, Orlando, FL 32891-6048.
Can I put cash in a Marion County Utilities drop box?
No. Marion County says not to place cash or late payments in drop boxes. Drop boxes are collected Monday and Wednesday evenings.
How do I start utility service?
Complete the connection request form and return it to Utilities@MarionFL.org, 11800 SE U.S. Highway 441, Belleview, FL 34420, or fax 352-307-6001. Allow 2-3 business days for processing.
How do I stop service?
Complete the disconnection request form. Owners must provide a settlement statement signed by both parties. Return it by email, mail or fax and allow 2-3 business days.
What is the late payment fee?
Marion County Utilities lists the late payment charge as $5.00 or 5%, whichever is greater.
What is the reconnection fee?
The listed reconnection fee is $55 during regular business hours, $100 after hours on weekends or weekdays before 10 p.m., and $150 on holidays.
What should I do during a boil water notice?
Bring water to a rapid boil for approximately one minute before using it for drinking, cooking or brushing teeth. Bottled water may be used instead. Laundry, bathing and showering do not require boiling according to the county’s water notice guidance.
How do I check for leaks before calling?
Read your meter when no water is being used, wait one hour, and read it again. If it changes, you may have a leak. Also check toilets with dye, faucets, irrigation and moist yard spots.
Is this page for Marion Municipal Utilities in Indiana?
No. This guide is for Marion County Utilities in Marion County, Florida. It is not for Marion Municipal Utilities in Indiana or Marion County Water District in Kentucky.
30-Second Marion County Utilities Checklist
Pay now: open official portal, use Quick Pay, confirm account number and billing ZIP code, save confirmation.
Disconnected: pay online, then call 352-307-6000 with confirmation number.
Visit: 11800 SE U.S. Highway 441, Belleview, FL 34420; lobby 8:30 a.m.-4:30 p.m.; drive-through 8:30 a.m.-4:15 p.m.
Mail: P.O. Box 916048, Orlando, FL 32891-6048.
Boil notice: check official notices, boil one minute for consumption uses, and wait for rescission before normal use.