Neenah, Wisconsin | Water, Sewer & Stormwater Billing
Pay Your Neenah Utilities Bill, Access Your Account and Get Water Service Help
Need to pay a Neenah water bill, sign in to the customer portal, arrange a final meter reading or report a water-main break? The City of Neenah handles utility billing through its Finance Department and provides online payments, automatic bank withdrawal, mail and in-person payment options.
Residential customers normally receive quarterly utility bills covering water, sanitary sewer and stormwater services.
Water Emergency
Water-main breaks, water distribution issues and urgent water concerns.
Customer Service Office
City Hall, First Floor
211 Walnut Street
Neenah, WI 54956
Utility Billing Email
Billing changes, account questions and non-urgent requests.
How to Pay Your Neenah Water Bill Online
Neenah uses a Click2Gov customer portal. You can make a one-time payment without creating an online account or register to view statements and billing history.
- Open the official payment portal. Visit Neenah Utilities Customer Portal.
- Choose your payment option. Select One Time Payment for a guest transaction, or use the account login option if you already have an online profile.
- Find your utility account number. Use the account number printed on a recent Neenah Utilities statement.
- Enter the account number. Complete the required account-number fields exactly as displayed on the portal.
- Review your account information. Check the amount owed and account details before proceeding.
- Select a payment method. The portal supports credit-card and electronic-check payments. Review the service fee before confirming.
- Complete payment. Save the confirmation or receipt and verify that the payment posts to your account.
Neenah Online Payment Fees
Credit Card
$2.99
Service fee per online transaction.
Electronic Check
$0.99
Service fee per online transaction.
Accepted online payment cards include Visa, Mastercard, Discover and American Express, according to the City’s payment information.
Neenah Utilities Login and Account Registration
Creating an online profile provides access to additional features, including billing history, account status, invoice copies and saved payment information.
How to Create an Account
- Open the official Neenah Utilities portal.
- Select New User.
- Follow the registration instructions displayed on the screen.
- Have your utility account number from a recent bill available.
- Complete the required account verification and login setup.
- Sign in and open your account summary.
What Can You Do After Logging In?
- Account Summary: Review your utility account and status.
- Billing History: Open previous bills and download available PDF statements.
- Pay My Bill: Make a payment when a balance is due.
- My Profile: Change your contact information or password.
- Maintain Wallet: Review or update saved payment methods.
- Select Account: Switch between linked accounts when managing multiple properties.
The City also publishes an official customer portal registration guide with screenshots and account instructions.
Forgot Your Password or Cannot Register?
Use the account recovery tools on the login page if available. If your account cannot be located, verify the account number on your latest bill before contacting Utility Billing at 920-886-6145.
Do not email your portal password, banking credentials or full payment-card information.
Other Ways to Pay Your Neenah Utility Bill
The City offers payment options beyond its online portal. Choosing the right method matters when the due date is approaching.
| Payment Method | Instructions |
|---|---|
| Online credit card | Use the official Click2Gov portal. $2.99 service fee per transaction. |
| Online eCheck | Use the same payment portal. $0.99 service fee per transaction. |
| Automatic bank withdrawal | Enroll through the City’s automatic payment process. Payments are deducted on your quarterly bill due date. |
| Send check or money order to Neenah Utilities, P.O. Box 426, Neenah, WI 54957-0426. | |
| In person | City Hall, 211 Walnut Street, first-floor Finance Department. Cash, checks and debit cards accepted. |
| After-hours drop box | Use the secure deposit box at the City Hall drive-up window location. |
Neenah Utilities Payment Mailing Address
Neenah Utilities
P.O. Box 426
Neenah, WI 54957-0426
Include your payment stub and account number. Mailed payments must be received by the due date to avoid a penalty.
A $35 returned-check charge is listed in the City’s utility rate information.
How to Set Up Automatic Water Bill Payments
Automatic bank withdrawal is available for Neenah utility customers. Because residential water bills are generally quarterly, the payment is withdrawn from your bank account on the due date each quarter.
- Visit the City Utility Billing page.
- Find the Automatic Payment Withdrawal option.
- Open the enrollment form or instructions.
- Provide the required utility account and bank details through the approved process.
- Submit the authorization and retain confirmation.
- Continue monitoring your account until the automatic withdrawal is active.
If you close or change a bank account, update your payment authorization before the next withdrawal date. A failed payment can result in additional account charges.
Understanding Neenah’s Quarterly Water and Sewer Bill
Neenah residential utility invoices generally cover three services: drinking water, sanitary sewer and stormwater. The bill can also include public fire protection charges.
Water Service
Includes a meter-based service charge and charges for water consumed.
Sanitary Sewer
Includes applicable sewer base and consumption charges.
Stormwater
Supports drainage infrastructure and runoff management.
Public Fire Protection
A separate charge supporting public fire protection water-system capacity and infrastructure.
Do not compare a Neenah quarterly bill directly with a monthly bill from another city. A three-month statement naturally covers a longer period of consumption.
Published 2026 Water and Sewer Rates
The City’s January 2026 utility rate summary lists these charges:
| Service | Published Rate |
|---|---|
| Water consumption — first 100,000 gallons per quarter | $5.81 per 1,000 gallons |
| Sanitary sewer volume | $3.19 per 1,000 gallons |
| 5/8-inch meter quarterly water base | $21.00 |
| 5/8-inch meter quarterly sewer base | $27.29 |
| Single-family residential stormwater | $22.50 per quarter |
The City’s rate file also lists higher-volume water tiers and different base charges for larger meters.
Example: A Home Using 9,000 Gallons in One Quarter
Using the published rates for a standard 5/8-inch meter:
- Water consumption: 9 × $5.81 = $52.29
- Sewer consumption: 9 × $3.19 = $28.71
- Quarterly water base: $21.00
- Quarterly sewer base: $27.29
- Single-family stormwater: $22.50
- Example subtotal: $151.79
This is an illustration of the listed charges, not a final bill estimate. Public fire protection charges, sewer credits, other fees and account-specific adjustments can change the total.
Start or Stop Neenah Water Service When Moving
Moving into or out of a property served by Neenah Utilities? The Finance Department handles service account changes and final billing arrangements.
Starting Service at a New Address
- Open the official Utility Billing page.
- Select Stop/Start Service.
- Follow the City’s instructions for requesting or scheduling a meter reading.
- Provide your new service address and contact details.
- Confirm the account setup and billing arrangements with Utility Billing.
Stopping Service Before Moving Out
- Open the same official Stop/Start Service option.
- Request a final meter reading for the property.
- Provide your move-out date and forwarding information.
- Confirm when responsibility for the account ends.
- Review and pay the final utility invoice when issued.
For account setup, final readings and moving questions, call 920-886-6145.
Why Is My Neenah Water Bill Higher Than Expected?
A high quarterly utility bill may come from increased consumption, a plumbing leak, seasonal outdoor water use or charges that are unrelated to water usage.
Check These Six Things
- Compare gallons used. Check this quarter’s consumption against previous quarters.
- Inspect toilets. Running toilets are a frequent source of unnoticed water loss.
- Check outdoor connections. Garden hoses, hose bibbs and lawn irrigation can leak.
- Look at appliance connections. Washing machines, water heaters and other plumbing equipment may develop leaks.
- Separate water from other charges. Sewer, stormwater and public fire protection can appear on the same statement.
- Ask for help. Contact the Finance Department if usage or billing details do not make sense.
How to Use Your Water Meter to Check for a Leak
The City recommends the water meter as a useful way to find possible leaks.
- Turn off all faucets and water-using appliances.
- Make sure toilets, outdoor hoses and irrigation equipment are not running.
- Record the water meter reading without opening or tampering with utility equipment.
- Wait while no one uses water.
- Check whether the reading has changed. Unexplained movement may indicate water consumption or a leak.
Summer Sewer Credit
Neenah publishes a Summer Sewer Credit program. Eligible residential customers may receive a system-generated credit on the two summer quarterly utility invoices.
This matters because some additional outdoor water use may not enter the sanitary sewer system. The credit is determined under the City’s rules; it should not be treated as a guaranteed reduction for every customer.
See Neenah Payments and Billing for the Summer Sewer Credit information.
Report a Neenah Water Main Break or Service Problem
The City separates utility billing calls from water-system operational problems. Contact the correct department for faster assistance.
| Problem | Official Contact |
|---|---|
| Water leak or water emergency | 920-886-6190 |
| Billing or high consumption | 920-886-6145 |
| Disconnection or reconnection | 920-886-6191 |
| Water meter exchange appointment | 920-886-6184 |
| Cross-connection concerns | 920-886-6180 |
| Water quality questions | 920-886-6196 |
Information to Give When Reporting a Water-Main Break
- Street address or nearest intersection
- Whether water is flowing into the roadway or a building
- Approximate time the problem started
- Any visible road damage or safety hazard
- Whether nearby properties have lost water pressure
Keep away from damaged pavement, sinkholes and electrical hazards. Do not operate public hydrants or utility-owned valves.
Water Discoloration During Hydrant Flushing
Neenah conducts hydrant flushing during the spring and summer. Flushing can temporarily disturb sediment inside water mains, which may affect water color or pressure.
If your water appears discolored, review the City’s current hydrant-flushing information and contact the utility if the problem continues. Follow any specific instructions issued by the Water Utility.
Where to Check Neenah Drinking Water Quality
Neenah Water Utility publishes annual Consumer Confidence Reports describing the drinking-water system, testing results and regulated substances detected during the reporting year.
- Visit the official Water Utility website.
- Open the Water Quality section.
- Select Water Quality Reports.
- Choose the latest available Consumer Confidence Report.
- Review the results and contact information for questions about water quality.
Customers who need a printed report can call 920-886-6180.
Neenah Water Utility Office, Phone and Hours
City of Neenah Finance Department — Utility Billing
Office:
First Floor, City Hall
211 Walnut Street
Neenah, WI 54956
Billing Phone: 920-886-6145
Billing Email: utilitybilling@neenahwi.gov
Regular Office Hours:
Monday–Thursday: 7:30 AM–4:30 PM
Friday: 7:30 AM–4:00 PM
Summer Hours (Memorial Day–Labor Day):
Monday–Thursday: 7:30 AM–5:00 PM
Friday: 7:30 AM–12:00 PM
The separate Water Utility operations department uses 920-886-6180 for general water-system inquiries and water@neenahwi.gov for department email.
Office schedules may change for holidays and City announcements. If you are visiting specifically to resolve a late bill or service interruption, call ahead.
Frequently Asked Questions
What is the official Neenah water bill payment website?
The official Neenah Utilities customer portal is neen-egov.aspgov.com/Click2GovCX/index.html. It supports one-time payments and registered account access.
Can I pay a Neenah water bill without logging in?
Yes. Select One Time Payment on the official Click2Gov portal and enter the utility account number from your statement.
What is the Neenah Water Utility billing phone number?
Call 920-886-6145 for billing, account setup, moving, final readings and changes to billing information.
What is the water emergency phone number?
Call 920-886-6190 for water emergencies and problems involving the water distribution system.
How much does Neenah charge for online payments?
The City’s portal lists a $2.99 service fee per credit-card transaction and $0.99 per eCheck transaction.
Does Neenah send monthly or quarterly water bills?
Residential utility invoices are generally billed quarterly and include water, sewer and stormwater service charges.
Where can I pay my water bill in person?
Visit the City of Neenah Finance Department on the first floor of City Hall at 211 Walnut Street. Cash, check and debit card payments are accepted; credit cards are not accepted in person.
Where do I mail my Neenah water bill payment?
Mail to Neenah Utilities, P.O. Box 426, Neenah, WI 54957-0426. Payments must arrive by the due date to avoid a penalty.
How do I start or stop water service when moving?
Use the Stop/Start Service option on the City’s Utility Billing page and request the required meter reading. Call 920-886-6145 if you need assistance.
How do automatic bank withdrawals work?
Payments are withdrawn on the quarterly bill due date. The City recommends allowing approximately 30 days for enrollment processing.
Who handles water disconnections and reconnections?
The City’s Water Utility contact directory lists 920-886-6191 for disconnection and reconnection questions.
Why might my Neenah water bill be high?
Possible causes include leaking toilets, faucets, outdoor plumbing, appliances, greater consumption and other utility charges. Compare the quarterly usage and contact billing if the increase cannot be explained.
Official City of Neenah Utility Resources
- City of Neenah Utility Billing Department
- Official Bill Payment and Account Login
- Payment Methods, Sewer Credits and Billing Information
- Official Online Payment Fees
- Online Customer Portal Help Guide
- 2026 Utility Rate Summary
- Water Utility Contact Directory
- Water Quality, Hydrant Flushing and Utility Updates
Information reviewed October 24, 2026. Rate information comes from the City’s January 2026 utility rate summary. Verify account-specific balances and current service details directly with Neenah Utilities.