NYC Water Utility 2026: Bill Pay, Login & Phone

How to Pay Your NYC Water and Sewer Bill Online

NYC DEP offers two online routes. QuickPay is useful for one-time transactions. My DEP Account is better if you want to manage your property account regularly.

Option 1: Pay Without Logging In Using QuickPay

1. Open QuickPay. Visit the official NYC DEP QuickPay portal.
2. Enter your DEP account number. Find the account number on your water and wastewater bill.
3. Enter your house number. The system requests the building or house number associated with your account.
4. Review the property information. Confirm the correct account before continuing.
5. Select the amount and funding method. Use an available card or electronic bank-payment option.
6. Review any convenience fee. Credit and debit cards have a 2.25% processing fee. Electronic funds transfers have no convenience fee.
7. Submit and save confirmation. Keep the transaction receipt until the payment is posted.

Posting time: DEP states that QuickPay payments are credited the next business day. If a payment is authorized after 9 AM on a weekday or during a weekend, posting can take longer.

Option 2: Pay Through My DEP Account

1. Open My DEP Account.
2. Sign in using your registered account credentials.
3. Select the property account you want to pay.
4. Review the current balance and billing history.
5. Choose the payment option and enter your payment information.
6. Check the total and submit the transaction.
7. Save the confirmation email or receipt.

For all officially accepted payment options, see NYC DEP – How to Pay.

My DEP Account Registration, Login and Password Help

My DEP Account is a free online service for property owners and authorized users. Besides paying bills, it can show water consumption, past statements, payment history and billing requests.

How to Register for the First Time

1. Visit My DEP Account.
2. Choose Sign-up on the login screen.
3. Get your latest NYC DEP water and wastewater bill.
4. Locate the account number and activation token printed on your bill.
5. Enter the requested information and follow the prompts to create your account.
6. Complete any required verification steps.
7. Sign in and select the property account to view available billing features.

If you are unsure where the account number or activation token appears, open the DEP payment guidance and choose its Sample Bill link.

Forgot Your Login Details?

Use the account-recovery option available on the official My DEP sign-in page. Follow the identity or email verification instructions shown by the system.

If you cannot access the registered email, do not know your activation token, or are taking over an account after buying a property, call 718-595-7000.

What Can You Do After Logging In?

• Pay water and wastewater charges.
• View and print current or earlier bills.
• Check payment history.
• Enroll in electronic billing.
• Set up recurring payments.
• Monitor water use and activate leak alerts.
• Submit certain meter-inspection and billing-dispute requests.
• Track requests submitted through your account.
• Manage authorized property accounts.

NYC Water Bill Payment Methods and Fees

You can pay online, by phone, through the mail or at authorized in-person locations. Use the correct method for your situation, especially if your payment is overdue.

How Much Is the Card Payment Fee?

NYC DEP charges a 2.25% convenience fee for credit and debit card transactions.

• $100 bill: $2.25 card fee
• $200 bill: $4.50 card fee
• $500 bill: $11.25 card fee

For customers with an eligible checking or savings account, an electronic funds transfer is the published fee-free payment option.

Pay Your Water Bill by Phone

Call 866-622-8292. The automated system is available 24 hours a day, seven days a week, and supports English and Spanish assistance.

Keep your DEP account number and payment information ready. Review the payment amount and processing fee before authorizing the transaction.

NYC Water Bill Mailing Address

Make the check or money order payable to NYC Water Board. Include the payment stub from your bill and use the return envelope supplied by DEP when possible.

NYC Water and Sewer Rates Effective July 1, 2026

New York City’s Water Board sets the rates for metered water and wastewater service. The fiscal-year schedule beginning July 1, 2026 applies to the period through June 30, 2027.

One hundred cubic feet (1 HCF) equals approximately 748 gallons. NYC sewer charges are calculated at 159% of the metered water charge.

Example: Water and Sewer Charges for 5,984 Gallons

A property using 5,984 gallons has consumed approximately 8 HCF.

• Water: 8 × $5.35 = $42.80
• Sewer: 8 × $8.51 = $68.08
• Combined consumption charge: $110.88

This example assumes standard metered rates and excludes any other adjustments or applicable account-specific charges.

Why You May See a Minimum Charge

NYC also has a minimum metered water and sewer charge, published at $1.27 per day for the applicable service. That means a property with little water consumption may still receive a bill rather than a zero balance.

Some eligible properties are billed through the Multi-Family Conservation Program instead of ordinary metered consumption rates. The published FY2027 annual charge is $1,412.60 per unit.

Official source: NYC Water Board – Current Rates and Regulations.

Buying, Selling or Moving Into a NYC Property

NYC water and wastewater accounts are tied to serviced properties. Buying or selling a house is not the same process as opening a standard monthly utility account in every other city.

If You Are Buying a House

1. Ask for the DEP account information. Obtain the property water account number and recent statement during the closing process.
2. Check outstanding charges. Ask your attorney or closing representative to verify unpaid water and sewer balances.
3. Arrange final meter documentation. Determine whether a final reading or other DEP account reconciliation is needed for the ownership transfer.
4. Update owner and billing information. Contact NYC DEP about submitting the Customer Registration Form for Water and Wastewater Billing.
5. Register for My DEP Account. Use your account information and activation token to manage future bills.
6. Confirm where bills will be sent. Make sure DEP has the correct owner and mailing details.

If You Are Selling a Property

Arrange for water-billing reconciliation as part of the sale and keep copies of closing documents, final bills and any DEP correspondence. Ask your closing representative how water charges through the transfer date will be settled.

If You Rent an Apartment

Many NYC apartment tenants do not receive a separate water bill directly from DEP. Water costs may be paid by the building owner or incorporated into building operating expenses.

If your landlord requests separate payment, check the lease and ask which property meter or billing account is being used. A tenant’s payment obligation under a lease should not be confused with DEP’s property-owner billing records.

For ownership and account updates, contact NYC DEP Customer Service.

NYC Water Bill Suddenly High? Check Usage and Leak Forgiveness

A surprising water bill may be caused by a running toilet, hidden pipe leak, an outdoor fixture, changed household usage or a problem involving the meter reading.

How to Investigate a High Bill

1. Open your My DEP Account. Review usage history and look for a sudden increase.
2. Check the billing period. Compare the number of days billed and whether readings are actual or estimated.
3. Inspect toilets and faucets. Even a small continuous leak can produce significant usage over several weeks.
4. Look at the meter. If water is not being used but the meter shows continuing movement, investigate possible leaks.
5. Review automated leak alerts. NYC’s automated meter reading system can help identify continuous or unusual usage.
6. Repair any identified leak. Keep dated records, invoices and photographs when available.
7. Request a billing review. Submit a high-bill dispute through My DEP Account or call 718-595-7000.

NYC DEP Leak Forgiveness Program

NYC offers possible partial relief for qualifying unusually high metered water and wastewater bills caused by leaks.

Under the published program:

• The unusual bill generally must be at least 200% of the representative normal bill, subject to specific exceptions.
• The leak normally must be repaired within 120 days of the high bill’s original date.
• The request must generally be submitted within 120 days of that original bill date.
• Leak forgiveness is generally limited to once every two years for the same customer and property.
• The credit may reduce the unusually high bill by up to one-half, but the adjusted bill cannot fall below the program’s applicable minimum.

Apply through My DEP Account by creating a high-bill dispute, or follow the official written-request process.

Written request address:
BCS Correspondence—Leak Program
59-17 Junction Blvd., 7th Floor
Flushing, NY 11373

Read all eligibility and documentation requirements at NYC DEP Leak Forgiveness Program.

Overdue NYC Water Bills, Payment Agreements and Disputes

Ignoring an overdue water and sewer bill can lead to additional charges and collection consequences. Water and sewer arrears can become a property-related liability, so property owners should act promptly.

If You Cannot Pay in Full

1. Find the total balance through My DEP Account or a current DEP statement.
2. Gather the property account number and any past-due notices.
3. Contact the DEP Collections Unit at 718-595-7890.
4. Explain the amount you can pay and request information about a payment agreement.
5. Ask about applicable financial assistance programs or possible account adjustments.
6. Keep written confirmation of any agreement and make payments by the required deadlines.

Collections email: collectionsunit@dep.nyc.gov

How to Dispute a Water Bill

If the charge appears incorrect, submit an inquiry or formal billing dispute through My DEP Account or contact 718-595-7000.

Prepare your account number, the disputed statement, your meter reading if relevant, and a short explanation of why the billed amount appears wrong.

DEP states that billing appeals are reviewed and customers receive a written response. Do not assume that filing a dispute automatically extends the payment due date.

Official resource: NYC DEP Billing FAQs.

NYC DEP Water Utility Customer Service Offices by Borough

You can receive in-person customer service at any DEP borough office regardless of which NYC borough your property is located in.

Office hours: Monday–Friday, 9 AM–5 PM, excluding applicable city holidays.

Customer Service Call Center:
Monday: 8 AM–7 PM
Tuesday–Friday: 8 AM–6 PM
Saturday: 9 AM–Noon

Billing phone: 718-595-7000
Billing email: customerservice@dep.nyc.gov
Official customer-service page: NYC DEP Borough Offices

Report NYC Water Problems, Discolored Water or Street Leaks

The correct contact depends on whether the problem involves billing, private plumbing or a public water-system issue.

For public water-system issues, provide the street address or nearest intersection, the type of problem and when you first noticed it.

If you are outside New York City and need to reach NYC311, call 212-639-9675.

See the DEP official contact and reporting page for additional reporting methods.

NYC Water Utility Frequently Asked Questions

Official NYC Water and Sewer Resources

• NYC Department of Environmental Protection
• Official Water Bill Payment Methods
• My DEP Account Login and Registration
• NYC DEP QuickPay
• Customer Service and Borough Office Locations
• NYC Water Board Current Rates and Regulations
• DEP Billing Questions and Payment Agreements
• Leak Forgiveness Program
• NYC311 Water Problem Reporting