Palm Coast, Florida • Official Utility Account Guidance
Pay Your Palm Coast Water Bill, Access Paymentus & Get Utility Help
Need to pay a Palm Coast water bill, log in to your utility account or speak with customer service? The City of Palm Coast handles water, wastewater and other municipal utility billing for its customers in the Flagler County area.
You can pay without creating an account, register to manage bills, arrange automatic payments, or request service when moving. The correct official payment system is Paymentus.
386-986-2360
Monday–Friday, 8 AM–5 PM
386-986-2360
Automated payment service available 24/7
160 Lake Avenue
Palm Coast, FL 32164
Pay a Palm Coast Water Bill Online Without Registering
The quickest payment method for customers who do not need an online account is the city’s Paymentus one-time payment page. You need the full water account number printed on your bill.
- Open the direct official payment page: Palm Coast One-Time Payment.
- Keep Utility Bill selected. The payment form identifies the type of payment being made.
- Enter your complete account number, including the dash. Copy the number exactly as it appears on your statement.
- Enter your email address twice. The form requests an email address and confirmation email.
- Continue to payment. Select an available payment method and review any applicable processing fee.
- Submit the transaction. Save the payment confirmation number and verify that the transaction was accepted.
Palm Coast Water Utility Login and Account Registration
Registered customers can sign in through the city’s secure Paymentus customer portal. This is useful when you want to manage bills and payment methods instead of making separate guest payments every month.
- Visit Palm Coast Customer Portal.
- Enter your registered email address and password.
- Select the login option to access your account.
- Use the available account tools to view bills, make payments or update payment preferences.
Creating a New Online Account
On the same portal, select Register Now. Follow the registration instructions and use the account information shown on your utility bill to associate the correct service account.
Forgot Your Password?
Open the Paymentus login page and select Forgot your password? Follow the account recovery instructions sent through the portal. If you cannot access the registered email or account, contact city customer service rather than opening duplicate accounts.
Where to Find Previous Bills
The city states that registered customers using eBill can access PDF copies of the previous 12 months of bills. You can also receive email notifications when a new statement is ready.
Palm Coast Utility Payment Options and Processing Fees
Not every payment method costs the same. The city publishes separate fees for online payments, phone payments and credit-card payments made at City Hall.
| Payment Method | Processing Fee | How to Pay |
|---|---|---|
| Online credit/debit card or digital wallet | $1.95 per transaction | Paymentus online portal |
| Online ACH/eCheck | $0.43 per transaction | Paymentus online portal |
| AutoPay using checking account | No processing fee | Enroll in Paymentus |
| AutoPay using credit card | $1.95 per monthly draft | Enroll in Paymentus |
| Phone payment by checking account | $0.43 per transaction | 386-986-2360 |
| Phone payment by card | $1.95 per transaction | 386-986-2360 |
| Credit/debit card at City Hall customer service | 3.5%, minimum $2.50 | 160 Lake Avenue |
| Cash, check, money order or bank bill pay | No city payment-processing fee | Authorized in-person, mail or bank route |
The city lists a maximum online utility payment of $10,000. The processor charges the published fees; Palm Coast states that the utility department does not profit from them.
Pay by Mail or Bank Bill Pay
For check or money-order payments, use:
City of Palm Coast
160 Lake Avenue
Palm Coast, FL 32164
Include your account number. If paying through your bank’s bill-pay feature, set the City of Palm Coast as the payee and enter your full utility account number. Allow sufficient delivery time because banks may mail a physical check.
Pay at City Hall or Use the Drop Box
City Hall accepts in-person utility payments Monday through Friday, 8 AM–5 PM, excluding applicable closures. A secure payment drop box is available at the front entrance for after-hours use. The city states that drop-box payments are posted the next business day.
Set Up Palm Coast Water Bill AutoPay
Automatic payments are available through Paymentus, but your account must have a zero balance before enrollment. AutoPay begins with the next billing cycle, so do not assume it will pay an existing balance.
- Sign in to Paymentus.
- Open the Autopay section.
- Choose your preferred checking account or accepted card.
- Review the automatic draft authorization.
- Save the arrangement and confirm it appears in your account.
- Check the next bill to confirm that automatic payment is scheduled.
To cancel or change AutoPay, return to the same section after signing in and update or remove the stored payment method. City employees cannot enter your bank or card details on your behalf.
Start, Stop or Transfer Palm Coast Water Service
Moving into or out of Palm Coast? The city’s New Service Application handles service requests for water, sewer and trash. It requires signing in or creating a Palm Coast Connect account.
- Visit the official New Service Application.
- Select Create Account or Sign In.
- Choose the appropriate request for new service, disconnection or service transfer.
- Provide the service address, contact details and other information requested by the application.
- Submit any required supporting information and review deposit or connection instructions provided by the city.
- Track the request through Palm Coast Connect and contact customer service if the requested service date is approaching.
Utility Deposit Refunds
The city states residential deposits may be eligible for return or bill credit after 23 months of consistent on-time payment history, with no late fees in the relevant two-year period. Submit a deposit refund case through Palm Coast Connect.
If you move out, any remaining deposit is applied to the final bill, with an eligible remaining credit refunded under the city’s procedure.
What Changed on Palm Coast Utility Bills in October 2026?
Beginning October 1, 2026, Palm Coast adjusted charges for water, wastewater, stormwater and solid waste. These four services can appear together on a monthly city utility bill.
| Service | October 2026 Change | What It Means |
|---|---|---|
| Water | 5.1% rate increase | Water service and consumption charges are affected according to the approved rate schedule. |
| Wastewater | 5.1% rate increase | Sewer-related charges are affected by the annual adjustment. |
| Stormwater | $36.16 to $38.33 per ERU monthly | $2.17 monthly increase per Equivalent Residential Unit. |
| Residential solid waste | $34.37 monthly | Published residential garbage and waste service charge. |
These adjustments were announced by the City of Palm Coast on September 23, 2026. Your exact bill still depends on usage, meter characteristics, account classification and applicable services.
Read the official October 2026 rate announcement for the city’s explanation.
Important Sewer Billing Change
As of April 1, 2025, Palm Coast removed its previous 8,000-gallon sewer billing cap. Water recorded by the main meter is now generally subject to sewer consumption charges, including water used for lawn irrigation.
If you regularly irrigate a large yard through the main water meter, ask the utility department whether a separate irrigation meter is appropriate. The city explains that water passing through a separate irrigation meter is not subject to sewer fees.
Palm Coast Water Restrictions: 2026 Flagler County Schedule
Due to regional drought conditions, the St. Johns River Water Management District implemented Phase III Extreme Water Shortage restrictions in May 2026. Palm Coast’s current conservation guidance lists landscape irrigation as limited to one day per week.
| Property | Allowed Irrigation Day |
|---|---|
| Odd-numbered residential address | Saturday |
| Even-numbered residential address | Sunday |
| Non-residential property | Tuesday |
| Permitted watering hours | 6 PM–8 AM |
The Phase III order applies across Flagler County, including private well users. Palm Coast states that customers with a retail reclaimed-water meter are not subject to the restricted irrigation schedule in the same way.
Check the latest Palm Coast watering schedule.
Before setting an automatic sprinkler controller, confirm whether the current drought order remains active. Normal seasonal irrigation schedules may differ from emergency water-shortage restrictions.
Solutions for High Bills, Payment Problems and Water Emergencies
Payment Submitted but Balance Still Appears
Check whether the payment is still within the published posting window. Compare the amount, account number and confirmation number. Contact 386-986-2360 before making a second payment if the first transaction may already have been accepted.
Water Bill Suddenly Increased
Review the water consumption portion of the current bill and compare it with previous months. Look for running toilets, outdoor leaks, irrigation system faults or an unusually long billing period.
Also check wastewater usage. Since the former 8,000-gallon sewer cap was removed, greater outdoor water use through the main meter can have a larger impact on the total bill.
Can You Request a Leak Credit?
Palm Coast provides an application process for a one-time leak credit. The city says consumption must be at least four times higher to qualify for consideration. Approval is not automatic.
- Identify and repair the suspected leak.
- Keep the plumber’s invoice, repair receipt or other supporting information.
- Compare the affected bill with your usual consumption.
- Visit Palm Coast Customer Service and select the Leak Credit option.
- Submit the requested information and await the city’s review.
Unable to Pay the Full Bill?
The city offers utility payment plans through its Palm Coast Cares program. Published terms include plans of up to six months, with one plan per household per year where eligible.
Submit a payment arrangement request through Palm Coast Connect. A disconnected account may require a partial payment before service restoration and an approved arrangement.
Read Palm Coast Cares assistance details.
PEP Alarm or Sewer Backup
Some Palm Coast homes have a Pretreatment Effluent Pump (PEP) system. During heavy rain, a PEP alarm may indicate the tank is temporarily handling additional water.
The city’s guidance explains that the exterior panel’s alarm can be silenced by holding the button at the bottom for approximately three seconds. The red light may remain on while the pump catches up.
If the red light remains on longer than 24 hours, the alarm will not silence, or sewage begins backing up into your home, stop using water immediately and report the problem.
Use Palm Coast Connect to create a service case, or call 386-986-2360. Do not open the tank or attempt electrical or pump repairs yourself.
Boil Water Notices and Water Quality
If your neighborhood receives a precautionary boil water notice, follow the city’s specific instructions for the affected area. A local notice does not necessarily apply to every Palm Coast address.
Check the official Palm Coast Utility Department for boil-water guidance and water-quality information. Do not assume a notice has ended until the utility announces that it has been lifted.
Palm Coast Utility Office and Contact Details
City of Palm Coast Customer Service
160 Lake Avenue
Palm Coast, FL 32164
Phone: 386-986-2360
Email: customer-service@palmcoastgov.com
Office hours: Monday–Friday, 8 AM–5 PM
Automated phone payments: 24 hours a day
Get directions to Palm Coast City Hall
For billing inquiries submitted through Palm Coast Connect, provide the service address or account number so the department can identify your account. Do not post full financial information in a public service request.
Frequently Asked Questions About Palm Coast Utilities
What is the official Palm Coast water bill payment website?
The city’s official payment processor is Paymentus. Visit ipn.paymentus.com/cp/plmc for account login or the one-time payment option.
Can I pay my Palm Coast water bill without logging in?
Yes. The Paymentus one-time payment option does not require registration. Enter your full account number, including the dash, and provide the requested email information.
What is the Palm Coast Utilities customer service phone number?
Call 386-986-2360. Customer service office hours are Monday through Friday, 8 AM–5 PM.
Can I pay my bill by phone after business hours?
Yes. The city lists its automated phone payment system at 386-986-2360 as available 24/7.
How much does Palm Coast charge for online water bill payments?
Published online utility payment fees are $1.95 for cards and digital wallets, and $0.43 for ACH/eCheck transactions. Fee-free checking-account AutoPay is also available.
Why is my Palm Coast sewer bill higher than before?
From April 1, 2025, the city removed the previous 8,000-gallon wastewater billing cap. Water recorded by the main meter, including irrigation usage, can increase sewer charges.
How do I start water service at a new Palm Coast address?
Open the city’s New Service Application, create or sign in to a Palm Coast Connect account, and follow the instructions to request service at the property.
What if I already paid but received a shutoff notice?
Call 386-986-2360 with your payment confirmation number. The city’s payment portal explicitly asks customers scheduled for shutoff to contact the office.
Does Palm Coast offer payment plans?
Yes. Palm Coast Cares describes payment plans lasting up to six months for eligible households. Submit a request through Palm Coast Connect to have your situation reviewed.
Which day can I water my lawn in Palm Coast?
Under the currently published Phase III shortage rules, odd-numbered residential addresses water Saturday, even-numbered addresses Sunday, and non-residential properties Tuesday, between 6 PM and 8 AM. Verify the order before watering because restrictions can change.
Official Sources for Palm Coast Utility Customers
- City of Palm Coast Billing and Payment Options
- Paymentus Customer Login
- Direct One-Time Utility Payment
- Start, Stop or Transfer Utility Service
- Palm Coast Official Water FAQs
- October 2026 Utility Rate Announcement
- Current Water Conservation Rules
- Utility Payment Assistance
Official source information reviewed October 24, 2026. Utility fees, rates, restrictions and service procedures can change.