Racine Water Utility 2026: Bill Pay, Login & Phone

Important 2026 Change: Water Bill Payments Moved to City Hall

Beginning February 2, 2026, Racine Water and Wastewater Utilities moved in-person billing, payment and customer service operations to Racine City Hall.

Current payment office:
Racine City Hall, Room 103
730 Washington Avenue
Racine, WI 53403

Office hours: Monday–Friday, 8:00 AM–4:30 PM.

The previous utility billing front office at 800 Center Street and its payment drop box permanently closed. Customers should not visit the old Annex location to pay a water bill.

Official announcement: Utility Billing Services Relocating to City Hall.

How to Pay Your Racine Water Utility Bill Online

Racine accepts online payments through two authorized third-party processors: Payment Service Network (PSN) and ACI Payments. Their payment methods and processing fees differ.

Option 1: Pay Through Payment Service Network (PSN)

PSN is useful if you want to pay using a bank account, card or other supported electronic payment method. It also provides payment history and receipt access.

1. Open the official payment portal. Visit Racine Water Utility PSN Login.
2. Choose how to proceed. Select Log In if you already registered, Register Now to create an account, or Quick Pay for a payment without setting up a full profile.
3. Enter your utility account information. Use the account number printed on your latest Racine water and wastewater bill.
4. Confirm the correct account. Review the account information returned by PSN before proceeding.
5. Select a payment method. Choose an available checking, savings, credit, debit or supported digital payment option.
6. Review processing fees. Check the total amount before authorizing the transaction.
7. Save the receipt. Keep the payment confirmation until the payment is reflected on your water utility account.

PSN’s current Racine portal states that bank-account payments are free. Credit and debit card payments carry a 2.9% processing fee, with an additional $0.50 for transactions below $100.

Option 2: Pay Through ACI Payments

Racine also offers ACI Payments for credit-card transactions. The city lists a $5.50 processing fee for this option.

1. Open the official Racine payment options page.
2. Select ACI Pay Online.
3. Use jurisdiction code 5894 if requested.
4. Enter the account and card information required by the processor.
5. Review the payment amount and convenience fee.
6. Complete the transaction and retain the confirmation.

ACI phone payments: 800-272-9829.

Which Payment Option Should You Choose?

Payment processors can revise charges. For the latest options, use Racine’s official payment instructions.

Racine Water Utility Login and Registration Help

The PSN customer portal allows registered customers to manage electronic payments and view available account information.

Log In to Your Existing PSN Account

1. Go to the Racine Water PSN login page.
2. Enter your registered email address.
3. Enter your password.
4. Select Log In.
5. Review the available account balance, payment history or saved payment information.

Create an Account

1. Open the same PSN payment portal.
2. Select Register Now.
3. Provide the requested account number and customer information.
4. Follow the email and profile registration steps.
5. Log in to manage payments and available account features.

Forgot your password? Select Forgot password? on the PSN login page and follow the account recovery instructions.

If PSN cannot locate your water account, contact Racine Water Utility at 262-636-9181. For technical help with PSN, the processor lists 866-917-7368.

PSN automated phone payment: 877-885-7968.

Set Up Automatic Racine Water Bill Payments

Racine Water Utility offers an Automated Clearing House (ACH) program that withdraws your quarterly water and sewer bill from a checking or savings account.

1. Visit Racine Water Payment Options.
2. Find Automatic Withdrawal via Checking / Savings Account.
3. Open and print the Direct Payments enrollment form.
4. Complete the form using your utility account and bank information.
5. If using a checking account, attach a voided check as instructed.
6. Submit the completed documents to Racine City Hall, Room 103, 730 Washington Avenue, Racine, WI 53403, or use the accepted mailing method.
7. Allow up to 30 days for processing and confirm activation before relying on automatic withdrawal.

The city states that the amount due is normally withdrawn on the bill’s due date. If the due date falls on a Sunday or bank holiday, the withdrawal occurs on the next business day.

Pay Racine Water and Sewer Bills by Mail or in Person

Mailing Address

Water & Wastewater Utilities
P.O. Box 14247
West Allis, WI 53214

Make checks payable to City of Racine and include your payment stub. Write the water utility account number on the check to help identify the payment.

Do not mail payments to the water treatment plant or the former utility billing counter.

Pay at Racine City Hall

Racine City Hall, Room 103
730 Washington Avenue
Racine, WI 53403

Hours: Monday–Friday, 8:00 AM–4:30 PM.

Directions to Racine City Hall

Pay at Tri City Bank

Racine lists an additional in-person payment location:

Tri City Bank
2704 Lathrop Avenue
Racine, WI
Phone: 262-554-5550

The utility states that no additional payment fee applies at this location, but you must bring your payment stub. Confirm the branch’s current availability before traveling.

Racine Water Utility Rates and Charges in 2026

Racine’s official water-rate webpage continues to publish a tariff effective October 26, 2020. These are the listed water charges available on the utility’s rate page; they should not be mistaken for a separately published 2026 water-rate increase.

The water bill generally includes a fixed meter service charge, a consumption charge and a public fire protection charge. Sewer and stormwater fees may also appear on the statement.

Published Quarterly Water Meter Charges

Published Water Consumption Rates

One hundred cubic feet equals approximately 748 gallons. Unlike some utilities, Racine’s published volume tiers are not structured as increasing-price conservation blocks.

Public Fire Protection Charge

Racine, Mount Pleasant, Sturtevant, Elmwood Park and North Bay retail customers are billed directly for public fire protection based on meter size.

For a 5/8-inch or 3/4-inch meter, the published quarterly public fire protection charge is $10.20. This is separate from water consumption.

Example: Residential Quarterly Water Charges

Suppose a residence has a 5/8-inch meter and uses 1,500 cubic feet in one quarter.

• Water meter service charge: $22.30
• Consumption: 15 units of 100 cubic feet × $3.11 = $46.65
• Public fire protection: $10.20

Illustrative water subtotal: $79.15.

This does not include sewer, stormwater, household hazardous waste or other applicable charges. It is calculated using the tariff amounts displayed on the city’s published water-rate page, not a guarantee of your actual 2026 bill.

Official source: Racine Water Utility Rates.

Why Does My Racine Utility Bill Include Sewer and Stormwater Charges?

Racine Water and Wastewater Utilities use quarterly billing. A customer statement can include charges beyond the actual drinking water consumed.

• Water service: Fixed charges based on the meter size.
• Water usage: Charges based on measured consumption.
• Public fire protection: A meter-size-based charge supporting fire protection infrastructure.
• Wastewater: Sewer charges, including usage-based charges and capital costs where applicable.
• Stormwater: Charges related to storm drainage infrastructure.
• Household hazardous waste: A separate program charge may apply.

Racine Wastewater Utility explains that residential sewer charges are tied to water meter readings, alongside a quarterly capital charge supporting long-term infrastructure investment.

The City Council approved 2026 sewer rates in November 2025. The city’s 2026 Class I schedule identifies a $2.98 per CCF rate for City of Racine customers. Actual sewer bills can also include other charges.

For wastewater details, visit Racine Wastewater Utility Rates.

Start, Stop or Reconnect Racine Water Service

For a new property, move-out, utility service transfer, voluntary shutoff or reconnection, contact the appropriate Racine department before scheduling work.

Moving Into a Racine Property

1. Confirm that Racine Water Utility serves the property address.
2. Have the property address, owner or account information and requested service date ready.
3. Call water billing at 262-636-9181 to confirm account requirements and any outstanding balance or charges.
4. Ask whether a meter reading, service appointment or other action is required.
5. For field-service disconnection or reconnection, contact 262-636-9185.
6. Confirm completion before assuming service has been activated.

Racine’s official service page identifies 262-636-9185 as the contact for service disconnection, reconnection and curb-stop assistance.

Planning Plumbing Repairs?

Homeowners and plumbers who need the water curb stop located or operated should contact Racine Water Utility at least three days before the planned repair.

Do not operate utility-owned curb-stop equipment yourself unless expressly authorized.

Official instructions: Racine Water Services.

Water Meter Replacement Appointments

Racine replaces water meters on a regular cycle. The city states that meter replacement is normally performed at no charge to the customer.

For a scheduled meter replacement, an adult age 18 or older must be present. The appointment generally takes about 30 minutes with limited water interruption.

Call 262-636-9185 if you received a utility notice and need assistance.

Report a Water Main Break or Unusual Water Pressure

If you notice water flowing from the street, a suspected main break, an unexpected interruption or low pressure affecting several properties, contact the water utility’s emergency service number.

24-hour water main break number: 262-636-9185.

What to Check Before Calling

1. Check more than one faucet to determine whether the problem affects the entire property.
2. Ask a nearby neighbor whether they are also experiencing low pressure or no water.
3. Look for a visible leak, flooded ground or other unusual conditions.
4. Do not enter flooded areas near electrical equipment.
5. Call the emergency line with the nearest street address or intersection.
6. Explain when the problem began and whether nearby properties are affected.

Racine operates a leak detection program for its distribution network. Utility staff investigate and repair identified problems on public infrastructure, while leaks on private property may be the owner’s responsibility.

See the official Leak Detection Program for background.

High Racine Water Bill? Check These Common Causes

Because Racine bills quarterly, a leak or running toilet can continue for weeks before the problem becomes obvious on the statement.

1. Compare consumption. Check the number of cubic feet used on the current and previous bills.
2. Inspect toilets. Listen for water running after flushing and check for leaking tank components.
3. Check visible plumbing. Look under sinks, near water heaters and around exposed pipes.
4. Review outdoor water use. Check hoses, irrigation systems and outdoor faucets during warmer months.
5. Consider seasonal differences. Lawn watering or filling a pool can raise summer consumption.
6. Ask about the meter reading. Contact billing if consumption seems inconsistent with your household activity.
7. Repair confirmed private leaks. Use a qualified plumber when appropriate and keep repair documentation.

Racine’s Leak Detection Program may identify problems affecting private service lines, but the property owner may be responsible for private-side repairs.

Racine Drinking Water Quality and Lead Service Lines

Racine Water Utility operates a drinking-water treatment and distribution system serving Racine and surrounding communities. The utility publishes water quality information and maintains programs focused on infrastructure improvement.

Lead Service Line Replacement

In March 2026, the City of Racine announced its Lead-Free Racine initiative, a multiyear program intended to replace lead service lines.

Customers concerned about an older service line should check the city’s lead service line resources and contact Racine Water Utility for property-specific information.

1. Visit Racine Water Utility.
2. Find the Lead Service Line Replacement Program information.
3. Open the city water service line dashboard, where available.
4. Look up the property using the available address-search tools.
5. Review the listed service line material or status, recognizing that some records may be incomplete.
6. Contact the utility at 262-636-9181 if further verification or replacement information is needed.

If you suspect lead plumbing, use cold water for drinking and cooking and follow current guidance from the utility or health department. Boiling does not remove lead from drinking water.

Seasonal Water Taste and Odor

Racine Water Utility issued a July 21, 2026 announcement addressing seasonal taste and odor concerns while awaiting state approval for enhanced treatment.

Taste or odor alone cannot establish whether water is safe or unsafe. For current concerns, check official Racine water quality announcements and follow any utility or public-health advisory.

Racine Water Utility Contact Directory

Billing office: Racine City Hall, Room 103, 730 Washington Avenue, Racine, WI 53403.

Water treatment and operations location: 101 Barker Street, Racine, WI 53402. This is not the current in-person utility bill payment location.

Frequently Asked Questions

Official Racine Water and Wastewater Resources

• Racine Water Utility Official Website
• Payment Options and ACH Enrollment
• Authorized PSN Water Bill Payment Portal
• 2026 Billing Office Relocation Notice
• 2026 Utility Payment Change FAQ
• Official Water Rates
• Wastewater Rates and Charges
• Water Service, Meter and Reconnection Information
• Water Leak Detection Program
• Racine Waterworks Commission and Service Area

Information reviewed: October 23, 2026. Payment fees, water rates, contact information and service policies may change. The water-rate figures shown above are the tariff amounts currently published on the official city rate page, whose stated effective date is October 26, 2020.

Independent publication notice: WaterUtilities.org is not operated by or affiliated with Racine Water Utility or the City of Racine. This guide provides public information and official links. Payments, account updates and service requests must be completed through the authorized utility or its payment providers.