Savannah Water Utility Management: Bill Pay, Login & Phone

How to Pay Your Water Utility Management Bill Online

Water Utility Management uses a customer portal hosted by Municipal Online Services. You can make a payment, access billing history, manage payment methods and enroll in paperless billing. A QuickPay option is also available for payments without signing in.

1. Open the official payment page. Visit Water Utility Management’s Ways to Pay page.
2. Choose Customer Portal or QuickPay. Select Customer Portal to sign in and manage your account, or QuickPay to make a payment without logging in.
3. Provide your account details. Enter the information requested by the portal. Keep your recent water bill nearby.
4. Review your balance. Confirm the account, amount owed and applicable due date.
5. Select a payment method. The portal accepts supported cards and eCheck payments.
6. Review the processing fee. Check the complete transaction amount before submitting.
7. Save your receipt. Keep the confirmation number and check your payment history before attempting another transaction if a balance remains visible.

For help with an online transaction, call 912-352-9339 during office hours.

Water Utility Management Login and Account Registration

The online Customer Portal lets WUM customers view billing history, register for electronic bills, manage payments and submit applications for new service.

Sign In to Your Existing Account

1. Open the official WUM Customer Portal.
2. Select Sign In / Register.
3. Enter your registered username and password.
4. Choose Customer Portal under Available Services if prompted.
5. Select the appropriate billing or payment option for your account.

Register for the First Time

You will need your 14-digit WUM account number and the amount of your last payment to link an existing service account.

1. Open the official portal and choose the registration option.
2. Create your login using the requested contact and account information.
3. Under Available Services, select Customer Portal.
4. Enter the 14-digit account number and your most recent payment amount for verification.
5. Complete the account-linking instructions to access your utility records.

Can’t Find Your Account Number?

Email CustomerCare@waterga.com with the subject New Account Number Request. Include your name as it appears on the account and your service address. This is the procedure published on WUM’s payment portal.

If you cannot remember your password, use the account recovery option on the portal’s sign-in page. Avoid creating multiple accounts before confirming whether your existing login can be recovered.

Other Ways to Pay Your Savannah WUM Water Bill

WUM customers can also pay by telephone, mail, automatic bank draft or in person at its Savannah office.

Mail Your Water Bill Payment

Water Utility Management
P.O. Box 1526
Savannah, GA 31402

Make the check or money order payable to Water Utility Management and include the statement stub so the payment can be matched to your account.

How to Set Up Automatic Payments

WUM offers two ways to arrange recurring payments. The correct choice matters because fees differ.

1. Open Ways to Pay.
2. For portal AutoPay, sign in and select Enroll in auto pay.
3. Choose Enroll beside your account, save a payment method and confirm enrollment.
4. For fee-free bank autodraft, download the separate ACH authorization form from WUM.
5. Complete and submit the signed bank-draft form to Customer Care.
6. Confirm that the payment arrangement is active before the next due date.

WUM states that AutoPay should be established at least 72 hours before the relevant billing deadline. Portal eCheck AutoPay carries the $1.95 transaction fee, while card AutoPay carries a card processing charge. The separate form-based ACH autodraft does not have the WUM fee.

When Is Your Water Utility Management Bill Due?

WUM generally bills customers every 60 days. This is different from a monthly billing system, so a customer may receive a statement covering about two months of water consumption.

The due date is approximately 20 days after the bill date, but the exact deadline is printed on each statement. Weekends, holidays and the meter-reading schedule may affect the billing cycle.

What Happens When a Payment Is Late?

WUM publishes the following charges:

The utility generally places an unpaid account into suspension status around 30 days after the bill is sent. WUM provides a specific suspension date in its late-payment notice.

Read the complete official Policies and Procedures for additional charges and service rules.

Apply for New Water Service in Savannah or Coastal Georgia

Water Utility Management serves designated water-system areas. Having a Savannah mailing address does not automatically mean WUM supplies the property. The company operates water systems beyond the City of Savannah, so the actual service address must be checked.

How to Start Service

1. Check the service area. Open the official Apply for Services page and use WUM’s interactive service-area map.
2. Open the service application. Select the online application through the WUM Customer Portal.
3. Prepare identification. Provide a photo ID matching the applicant’s name.
4. Provide proof of residency. Submit the applicable lease, closing documentation or other accepted occupancy record.
5. Submit the completed application. Upload the requested documents through the portal, or use the paper application if necessary.
6. Allow processing time. WUM asks customers to allow two business days for application review and account creation.
7. Pay the required charges. Once approved, WUM provides an account number and instructions for the establishment fee and any deposit. Customers have up to three business days to remit payment.
8. Confirm activation. WUM states that service generally begins within one business day after the required payment is received.

New-Service Fees

WUM charges a $50 establishment fee for a new account. Renters generally pay an additional refundable $150 deposit, making the standard initial total $200 for an existing metered rental property.

Homeowners with qualifying delinquency history may also be required to provide a deposit. New construction and unconnected lots can involve separate meter, tap or impact fees.

Moving or Transferring an Account

WUM requires a new service application when transferring to another location or changing the account holder. Indicate the previous service address in the application. Use Customer Documents if you need a printable form instead of applying online.

Paper applications and supporting documents may be submitted together to CustomerCare@waterga.com, faxed to 912-355-4466 or delivered to the Savannah office. Incomplete applications cannot be processed.

High Water Bill? Check Usage and Apply for Leak Relief

A larger bill may reflect more days of service, seasonal outdoor water use, a running toilet or an underground leak. Because WUM bills approximately every 60 days, comparing its total bill with a previous monthly bill from another provider may be misleading.

Check Your Water Consumption

1. Log in to the WUM Customer Portal and open billing history.
2. Compare water usage rather than only the dollar amount.
3. Check the start and end dates of the billing period.
4. Inspect toilets, faucets, outdoor hoses and the private water line for signs of leakage.
5. Compare the meter reading on your statement with the physical meter if it is safe and accessible.
6. Contact WUM if the reading appears incorrect or you suspect a utility-side problem.

WUM uses a conservation-based water rate structure. Higher consumption may move usage into more expensive rate blocks. Exact rates depend on the water system serving the property, so do not assume every WUM customer pays the same rate.

Water Utility Management Leak Bill Relief Program

WUM operates a voluntary leak bill relief program that can reduce qualifying charges after a verified leak has been repaired.

The published program provides:

• One eligible leak relief request per 12 months.
• A maximum bill credit of $5,000 within a 12-month period.
• A voluntary program charge of $2 per month, appearing as $4 on a bi-monthly bill.
• Relief for eligible excess water consumption caused by a repaired leak.

The utility states that eligible customers are automatically enrolled unless they opt out. The program does not pay for plumbing repairs or property damage.

How to Request a Leak Adjustment

1. Have the leak repaired and keep the plumber’s receipt or proof of replacement parts purchased.
2. Open WUM Leak Bill Relief.
3. Download the Leak Bill Relief Application.
4. Enter the account holder’s name, service address, account number and statement date.
5. Attach proof that the leak was repaired.
6. Submit the completed application to CustomerCare@waterga.com, by fax or by mail.
7. Wait for WUM to review eligibility and apply an approved account credit.

If you wish to decline the program, the account owner can email leakoptout@waterga.com with the account name, number, service address and phone number. Rejoining after opting out involves a waiting period of two billing cycles before an adjustment can be requested.

No Water, Low Pressure or a Main Break: Who Should You Call?

WUM maintains an after-hours response service for water emergencies, including major leaks, outages and problems threatening property or safety.

Call: 912-352-9339
Toll-free: 888-352-9339

Calls made outside regular office hours are forwarded to the company’s answering service for emergency assistance. Billing questions and routine administrative matters are handled during normal working hours.

Which Water Leaks Are WUM’s Responsibility?

WUM generally handles leaks in public water mains, utility easements and the utility-owned line through the meter box. Leaks between the meter box and the home are normally on the customer’s private water line and require the property owner to arrange repairs.

For safety, do not enter flooded areas near electrical equipment or attempt repairs to water mains. Report dangerous conditions promptly.

Water Utility Management Office in Savannah

Water Utility Management, LLC
28 Abercorn Street
Savannah, GA 31401

Telephone: 912-352-9339
Toll-free: 888-352-9339
Fax: 912-355-4466
Email: CustomerCare@waterga.com
Office hours: Monday–Friday, 8:30 AM–5:00 PM

Get directions to the Savannah office

The office provides customer-service assistance and in-person payments through its lobby and drive-through. A payment drop box is located near the customer entrance.

Before visiting: WUM closes for certain national holidays and St. Patrick’s Day, when Savannah experiences substantial local travel and event activity. The office may also close on selected winter holiday dates. Check WaterGA.com or call before traveling.

Do You Have a City of Savannah Water Bill Instead?

Water Utility Management and the City of Savannah Utility Services are separate billing organizations. They use different websites, payment systems and phone numbers.

How to confirm: Check the utility name printed on your water statement. A bill from the City of Savannah may also include municipal sewer, stormwater or sanitation charges, while a WUM bill is associated with the company’s particular water or wastewater service area.

Do not enter your Water Utility Management account number into the city’s utility payment system, or vice versa.

Savannah Water Utility Management FAQs

Official Water Utility Management Resources

• Water Utility Management Official Website
• Bill Payments, QuickPay and AutoPay
• Official Customer Login and Registration
• Start or Transfer Water Service
• Applications and Customer Forms
• Published Fees, Deposits and Service Policies
• Leak Bill Relief Program
• Official Customer FAQs
• Savannah Office and Customer Care

Information reviewed: October 23, 2026. Payment fees, service requirements and utility policies are based on publicly available Water Utility Management information. Confirm important account-specific details directly with WUM before paying or submitting an application.

Independent publication notice: WaterUtilities.org is not affiliated with Water Utility Management, LLC or the City of Savannah. This guide does not accept utility payments, access private customer accounts or dispatch emergency services.