SLC Utility Help Desk: Pay, Log In, Call, Start Service or Report Water Trouble
Use this page when you need the official Salt Lake City Public Utilities payment portal, account login requirements, customer service phone, emergency dispatch number, mail address, drop boxes, new-service documents, water-quality help, bill assistance and rate details.
Salt Lake City Water Utility Quick Action Board
| Searcher need | Official action | Have ready | Important Salt Lake detail |
|---|---|---|---|
| Pay water bill / login | SLC Public Utilities Customer Account Portal | Email address and password for returning users. | The portal can pay water bills, view billing history, pay multiple accounts, set automatic withdrawal, change mailing address and set up E-Statement. |
| Register new online account | New Users registration | Account number, email, password, house number or last name, and one ID verifier. | Registration email link must be clicked to complete online registration. |
| Reset password | Password Reset | Registered email, account number, house number, and one ID verifier. | Do not use browser Back/Refresh in the portal; the page warns this can return you to login. |
| Pay by phone / billing help | 801-483-6900 | Account number, service address, bill date, payment proof. | Customer Service is listed Monday-Friday, 8:00 AM-5:00 PM. |
| Water, sewer, stormwater emergency | 801-483-6700 | Address, cross street, issue type, time started, safety risk. | 24-hour emergency dispatch for water, sewer, stormwater, flooding, spills and illegal dumping. |
| Apply for new service | Application for City Utility Service | Address, email, documents, valid photo ID. | Tenants/renters must contact Customer Service at 801-483-6900 to pay deposit after submitting application. |
| Need help paying bill | Project Water ASSIST | Active disconnection notice and income information. | Qualification includes income at or below 150% of Federal Poverty line plus active disconnection notice. |
Emergency rule: Call 801-483-6700 for water main break, sewer backup, stormwater flooding, illegal dumping into storm drains, spill into streets/gutters/streams/canals, or urgent service safety issue.
Official SLC Public Utilities Contact Details
Public Utilities Office
SLC Public Utilities
1530 S. West Temple
Salt Lake City, UT 84115
Phone: 801-483-6900
Hours: Monday-Friday, 8 AM-5 PM
24-Hour Emergency Dispatch
Report emergency:
801-483-6700
Use for water, sewer, stormwater, flood, spill, illegal dumping, broken water line or urgent utility issue.
Service area
SLCDPU provides drinking water in incorporated Salt Lake City and portions of Cottonwood Heights, Holladay, Millcreek, Murray, South Salt Lake, Midvale and unincorporated Salt Lake County.
| Route | Official detail | Use for |
|---|---|---|
| Customer Service | 801-483-6900, Monday-Friday, 8 AM-5 PM | Bill pay, account login, service application, payment, bill explanation, rates, garbage-bin service changes. |
| Emergency Dispatch | 801-483-6700, 24-hour dispatch | Water/sewer emergency, flooding, illegal dumping, spills, storm-drain issue. |
| Water Quality Questions | 801-483-6867 | Drinking water report, taste/odor/color, water quality concern, paper copy of report. |
| Conservation Manager | Stephanie Duer, 801-483-6860 | Water-saving programs, landscaping tips, drought response, conservation questions. |
| Media Inquiries | Communications and Engagement team, 801-702-0801 | Media questions, public information requests related to Public Utilities. |
| Stormwater quality / MS4 questions | 801-483-6729 | Stormwater quality program, MS4 questions, pollution prevention. |
| Storm drain design/function | 801-483-6752 | Storm drain system design, master plan and flood-control technical questions. |
Pay or Log In: Exact Portal Steps
Open the official Customer Account Portal
Use Salt Lake City Public Utilities Customer Account Portal. Do not rely on search-ad bill-pay pages.
Returning users log in with email and password
The portal’s Returning Users section asks for email address and password. If forgotten, use password reset rather than repeatedly guessing.
New users register with account details
New Users need account number, email address, password, house number or last name, and one verifier: date of birth, last 4 of SSN, Tax ID or driver license number.
Click the activation email
After successful validation, Public Utilities sends an email link. The portal says you must click that link to complete registration.
Add multiple accounts after first registration
To register multiple accounts, first register one account, log in, then add additional accounts inside the portal.
Save proof after payment
Save confirmation number, payment date/time, amount, and screenshot. Call 801-483-6900 if the bill is near disconnection or if the portal does not show the payment.
| Portal function | What SLC says you can do | Best use |
|---|---|---|
| Pay water bill | Pay your water bill online. | Normal bill payment, payment proof, avoiding mail delay. |
| View billing history | View billing history and water use chart. | High bill comparison and usage trend review. |
| Multiple accounts | Pay multiple accounts and add/remove multiple accounts. | Owners, landlords, business accounts, property managers. |
| Automatic withdrawal | Set up automatic payment withdrawal. | Customers who want to avoid missed due dates. |
| Mailing address | Change your mailing address. | Move, property sale, landlord billing, snowbird/seasonal mailing. |
| Garbage/recycling/yard waste bin services | Change bin services in the payment portal. | Trash container changes tied to utility bill. |
| E-Statement | Set up E-Statement. | Paperless bills and faster bill access. |
| USU WaterMAPS™ report | View your USU WaterMAPS™ water consumption report. | Water-use analysis and conservation planning. |
Pay by Phone, Mail, In Person or Drop Box
SLC Public Utilities
P.O. Box 840173
Los Angeles, CA 90084-0173
Main office
SLC Public Utilities
1530 S West Temple
Salt Lake City, UT 84115
Treasurer office
SLC Treasurer’s Office
City & County Building
451 S State St
Salt Lake City, UT 84111
| Payment method | Official location / instruction | Best for | Watch out for |
|---|---|---|---|
| Online portal | Customer Account Portal | Fast payment, billing history, automatic withdrawal, multiple accounts. | Registration requires correct account and identity information. |
| Pay by phone | 801-483-6900, Monday-Friday, 8 AM-5 PM | Payment or help with account issue during business hours. | Call emergency dispatch instead for active water/sewer/stormwater emergencies. |
| Mail payment | SLC Public Utilities, P.O. Box 840173, Los Angeles, CA 90084-0173 | Normal payment with enough mailing time. | Not safe if service is near disconnection or payment must post today. |
| In-person payment | 1530 S West Temple, Salt Lake City, UT 84115 | Payment help, account questions, documentation follow-up. | Office hours are business-hours only. |
| In-person Treasurer’s Office | City & County Building, 451 S State St, Salt Lake City, UT 84111 | Downtown payment route. | Confirm current payment acceptance before relying on this for urgent disconnection protection. |
| Main drop box | Payment drop-off near the fire hydrant on the north side of 1530 S West Temple. | After-hours check/money-order drop. | Do not put cash in drop boxes. |
| Sugar House drop box | Key Bank Sugarhouse Office, 2299 S Highland Dr, Salt Lake City, UT 84106. | Alternative drop-box route. | Call if using this near due date or reconnection deadline. |
Near shutoff? Do not rely on mail or drop box without calling first. Bills are due 21 days after the mailing date, and terminated service requires delinquent amount plus reconnection fee before restoration.
Apply for New Salt Lake City Public Utilities Service
Step 1: Verify address
The online application begins by checking whether the address is within the Salt Lake City Public Utilities service area.
Step 2: Verify email
The application sends a code to confirm the email address before the full application is completed.
Step 3: Upload documents
Complete the form, upload required documents, and sign online. A valid photo ID is required.
| Applicant type | Required / listed documentation | Important note |
|---|---|---|
| Residential | Photo ID, front of ID only. | If photo ID is not uploaded, the application may be rejected. |
| Tenant / renter | Residential documents plus deposit requirement after application submission. | Contact Customer Service at 801-483-6900 to pay deposit before approval. |
| Non-residential / commercial | Articles of Organization and photo ID. | Additional documents such as Power of Attorney or W-9 may be requested depending on situation. |
| Accepted ID types | Driver License, State ID, Passport, U.S. Visa, U.S. Federal Tax ID, Tribal ID, Permanent Resident ID, Matricula Consular ID, NEXUS ID, U.S. Armed Forces ID. | Use clear, readable documents to avoid rejection. |
| Rejected application | Application page says to contact Customer Service as soon as possible. | Call 801-483-6900 quickly to avoid interruption to water service. |
What Is on a Salt Lake City Utility Bill?
Monthly billing
City meters are read and customers are billed monthly.
Due timing
Bills are due 21 days after the mailing date.
Franchise fee
Salt Lake City charges a 6% franchise fee on water, sewer and stormwater charges billed to city residents.
Past-due restoration
If service is terminated for a past-due bill or rules violation, reconnection fee plus delinquent amount must be paid before restoration.
| Bill item | What it means | Why the user cares |
|---|---|---|
| Water service | Drinking water usage and water service charges. | Main charge customers search for when asking “water bill.” |
| Garbage pickup | Residential trash fee is included on the water utility bill. | Trash issues may be billed here, but pickup/service questions go to Sustainability. |
| Sewer service | Wastewater collection/treatment charge. | Inside-city customers commonly see this; outside-city customers may not. |
| Stormwater charge | Supports storm drain, flood control and stormwater system management. | Relevant for flooding, storm drains and runoff concerns. |
| Street lighting | Public street lighting utility charge. | May appear on the same utility bill even though it is not water usage. |
| Franchise fee | 6% on water, sewer and stormwater charges billed to city residents. | Explains a fee that may confuse bill readers. |
| Outside city boundaries | Customers living outside city boundaries are billed for water service only. | Important for Salt Lake County service-area customers. |
2026 Rates and FY27 Changes Users Search For
FY26 rate changes
Salt Lake City implemented new rates for water, sewer, stormwater and street lighting services as part of the fiscal year 2026 budget process.
First full bill after July 1
The City says the new rate changes appeared on the first full bill after July 1.
Reason for rate changes
Rates support aging treatment plants and reclamation facility work, water/sewer/storm-drain pipe repair/replacement and regulatory compliance such as Lead and Copper Program work.
| Example rate scenario | 2026 monthly cost | 2027 monthly cost | Change |
|---|---|---|---|
| Salt Lake City residential minimum water use, 6 ccf, 3/4" meter | $40.71 | $53.90 | +$13.19 |
| Salt Lake City residential low water use, 8 ccf, 3/4" meter | $47.15 | $61.52 | +$14.37 |
| Salt Lake City residential medium water use, 21 ccf, 3/4" meter | $104.77 | $129.72 | +$24.96 |
| Salt Lake County residential minimum water use, 6 ccf, 3/4" meter | $54.96 | $72.77 | +$17.81 |
| SLC sewer residential minimum, 2 ccf annualized average winter water usage | $20.82 | $29.26 | +$8.44 |
| SLC stormwater residential less than .25 acre | 2025: $8.75 | 2026: $10.50 | +$1.75 |
Rate interpretation: Salt Lake City says water rates are higher for customers in Salt Lake County service areas, while sewer and stormwater rates apply only to customers living within Salt Lake City boundaries.
Water Bill Assistance and Abatement
Project Water ASSIST
- Offered by Public Utilities in partnership with the Salt Lake City Chapter of the Salvation Army.
- Program helps qualifying Salt Lake City customers needing utility-bill assistance.
- Household income must be at or below 150% of the Federal Poverty line.
- Active disconnection notice is required.
- Call Salvation Army at 801-969-0526 or SLC Public Utilities at 801-483-6900.
Utility bill reductions / abatements
- Customers who qualify for Salt Lake County Tax Abatement Program may be eligible for reduction in water, garbage and stormwater charges.
- Call Salt Lake County at 385-468-8300 Option #2 for abatement information.
- Ask whether your household, property type and bill status qualify.
Water Quality, Sources, Lead and Consumer Confidence Report
2026 Water Quality Report
Public Water System ID: UTAH 18026
The 2026 report says no drinking water violations were issued to SLCDPU in 2025.
Where water comes from
Salt Lake City uses mountain streams, surface water reservoirs, groundwater wells and springs, plus treated water from Metropolitan Water District of Salt Lake & Sandy and Jordan Valley Water Conservancy District.
Water quality help
Questions: 801-483-6867
Use this route for drinking water report, paper copy request, water quality concern, taste, odor or color questions.
| Water topic | Official detail | User action |
|---|---|---|
| More than 60% source-water statement | SLCDPU says more than 60% of drinking water starts in mountain streams from nearby Wasatch canyons. | Useful context for drought and watershed protection questions. |
| Summer supply | In summer, Salt Lake supplements flow with deep wells throughout Salt Lake Valley. | Harder water may be noticed because well water has more minerals. |
| Fluoride | 2026 Water Quality Report notes HB81 prohibited addition of fluoride in public water systems starting May 7, 2025. | Ask dentist/doctor for personal fluoride guidance if needed. |
| Water treatment | SLCDPU operates three surface water treatment plants using multi-step treatment. | Use Water Quality Report for detailed contaminant tables. |
| Lead and Copper | Salt Lake City links Lead and Copper Program and Service Line Material Map from the water-quality page. | Use the service-line map and call water quality/customer service for property-specific questions. |
| Groundwater protection | Public is asked not to dispose of chemicals or hazardous materials on the ground because they can migrate through soils and harm groundwater. | Use proper household hazardous waste disposal. |
Smart Meter, Water Use Portal, Conservation and Drought
Smart water meter portal
Salt Lake City’s Public Utilities Customer Portal helps customers track and manage water usage when a smart water meter is installed at the address.
Stage 2 advisory
The conservation page says the entire Public Utilities service area is under a Stage 2, mild Water Shortage Advisory, with a goal to reduce 10 million gallons per day.
Conservation help
Conservation Program Manager Stephanie Duer can provide water-saving information and landscaping tips for Salt Lake’s climate and terrain. Phone: 801-483-6860.
| Tool / program | What it helps with | Use when |
|---|---|---|
| Public Utilities Customer Portal | Smart meter water-use tracking from home, tablet or phone. | You want to understand usage spikes, irrigation patterns or high bill risk. |
| USU WaterMAPS™ | Consumption report available through account portal. | You want a water-use comparison or conservation plan. |
| Water & Sewer Rate Estimator | Estimate effect of water and sewer usage on bills. | You are comparing 2026 and 2027 costs or planning irrigation changes. |
| Utah Water Savers | Rewards for programs like water-smart landscaping, toilet replacement and smart sprinkler controller installation. | You want rebates or incentives for saving water. |
| Stage 2 advisory steps | Voluntary indoor and outdoor water reductions; city facilities and government institutions have required reductions. | You want to comply with drought guidance and reduce bill pressure. |
Water, Sewer, Stormwater, Flooding and Illegal Dumping
Call emergency dispatch
- Water line break or water emergency.
- Sewer backup or wastewater emergency.
- Localized flooding or clogged storm drain causing hazard.
- Spill or illegal dumping into street, gutter, storm drain, ditch, canal, stream or water body.
- Call 801-483-6700.
What to tell dispatch
- Exact address or nearest cross streets.
- Type of issue: water, sewer, storm drain, flood, spill, illegal dumping.
- Time it started and whether it is active now.
- Whether traffic, home, basement, sidewalk or stream is affected.
- Photos only if safe.
| Problem | Immediate step | Why it matters |
|---|---|---|
| Storm drain clogged / localized flooding | Call 801-483-6700 and clear only safe, light surface debris if possible. | Public Utilities says reporting localized flooding quickly lets crews take immediate action and avoid future problems. |
| Illegal dumping into storm drain | Call 801-483-6700 with location and description. | Dumping can move into streams, rivers and lakes through stormwater runoff. |
| Chemical spill into gutter/street | Call dispatch; do not wash into storm drain. | Storm drains are connected to the water environment, not a treatment sink. |
| Sewer backup | Call emergency dispatch and avoid contact with wastewater. | Wastewater exposure can create health hazards. |
Backflow, Cross Connections and Irrigation Safety
Common residential cross connections
- Lawn sprinkling systems.
- Hoses and hose bibs.
- Toilet ball cocks.
- Pools or hot tubs.
- Irrigation systems.
- Secondary water sources such as wells.
Testing rule
- Backflow preventers must be tested annually.
- They must also be tested 10 days after installation.
- Reports can be emailed or mailed to Attn: Cross-Connection Control, 1530 S West Temple Street, Salt Lake City, UT 84115.
- If you received a letter with access code, use the online portal.
Plain-English reason: a cross connection can let polluted or non-potable water flow backward into the drinking water distribution system. Irrigation systems, hoses, pools and secondary water sources are common places to check.
Salt Lake City Public Utilities Map and Payment Locations
Use the main Public Utilities office for customer service, payment, account help and drop-off. Always call first for urgent payment-posting or reconnection questions.
| Location | Address | Use for |
|---|---|---|
| SLC Public Utilities | 1530 S West Temple, Salt Lake City, UT 84115 | Customer service, in-person payment, business address, main drop box, backflow mail route. |
| Main drop-off site | Near fire hydrant on north side of 1530 S West Temple | Payment drop-off. |
| Key Bank Sugarhouse Office | 2299 S Highland Dr, Salt Lake City, UT 84106 | Payment drop box listed in the online portal. |
| SLC Treasurer’s Office | City & County Building, 451 S State St, Salt Lake City, UT 84111 | In-person payment route listed in portal. |
| Mail payment | SLC Public Utilities, P.O. Box 840173, Los Angeles, CA 90084-0173 | Check/money-order mailing when not close to deadline. |
Salt Lake City Water Utility FAQ
What is the Salt Lake City Water Utility phone number?
Call Salt Lake City Public Utilities Customer Service at 801-483-6900. Business hours are Monday through Friday, 8 AM to 5 PM.
What is the emergency number for Salt Lake City water or sewer problems?
Call 801-483-6700 for the 24-hour emergency dispatch line. Use it for water, sewer, stormwater, flooding, spills or illegal dumping into storm drains or water bodies.
Where do I pay my Salt Lake City water bill online?
Use the official Salt Lake City Public Utilities Customer Account Portal at dotnet.slcgov.com/PublicUtilities/Internet/Login/LoginDesktop.
What can I do in the online payment portal?
You can pay a water bill, view billing history, pay multiple accounts, set automatic withdrawal, change mailing address, change garbage/recycling/yard waste bin services, set E-Statement, view water use chart and access USU WaterMAPS reports.
What do new users need to register?
New users need account number, email address, password, house number or last name, and one verifier such as date of birth, last 4 of SSN, Tax ID or driver license number.
Where is Salt Lake City Public Utilities located?
The business address is 1530 S West Temple, Salt Lake City, UT 84115.
Where do I mail a payment?
Mail payments to SLC Public Utilities, P.O. Box 840173, Los Angeles, CA 90084-0173.
Where are payment drop boxes?
The portal lists SLC Public Utilities at 1530 S West Temple and Key Bank Sugarhouse Office at 2299 S Highland Dr as payment drop-box locations. The Pay My Bill page also mentions a drop-off site near the fire hydrant on the north side of 1530 S West Temple.
When is a Salt Lake City utility bill due?
The City’s bill explanation page says bills are due 21 days after the mailing date.
What charges are included on a Salt Lake City utility bill?
The monthly bill may include water service, garbage pickup, sewer service, stormwater charge, street lighting and a 6% franchise fee on water, sewer and stormwater charges for city residents.
Do customers outside Salt Lake City boundaries get the same charges?
The City says customers living outside city boundaries are billed for water service only.
How do I apply for new service?
Use utilities.slc.gov to verify the service address, confirm email, complete the form, upload documents and sign online. A valid photo ID is required.
Do renters need a deposit?
Yes. The service application page says tenants/renters must contact Customer Service at 801-483-6900 to pay the deposit after submitting the application.
Is water bill assistance available?
Project Water ASSIST helps qualifying Salt Lake City customers. Requirements include household income at or below 150% of the Federal Poverty line and an active disconnection notice. Call Salvation Army at 801-969-0526 or SLC Public Utilities at 801-483-6900.
Where does Salt Lake City drinking water come from?
The City uses mountain streams, surface water reservoirs, groundwater wells and springs, plus treated water from Metropolitan Water District of Salt Lake & Sandy and Jordan Valley Water Conservancy District. More than 60% starts in mountain streams from nearby Wasatch canyons.
Where can I find the 2026 Water Quality Report?
Use the official Water Quality page or the 2026 Drinking Water Quality Report PDF. For water-quality questions or a paper copy, call 801-483-6867.
Who handles stormwater flooding or illegal dumping?
Call the 24-hour Public Utilities Dispatch line at 801-483-6700 for localized flooding, spills or illegal dumping into streets, gutters, storm drains, ditches, canals, streams or water bodies.
Is this the official Salt Lake City Public Utilities website?
No. This is an informational guide. Confirm live balance, account status, reconnection charges, service application status and emergency instructions directly with Salt Lake City Public Utilities.
30-Second SLC Utility Checklist
Paying? Use the Customer Account Portal → confirm account details → save confirmation → call 801-483-6900 if close to disconnection.
Emergency? Call 801-483-6700 for water, sewer, stormwater, flooding, spill or illegal dumping.
Starting service? Apply at utilities.slc.gov → upload valid photo ID → renters call 801-483-6900 to pay deposit.
High bill? Check billing history, water-use chart, smart-meter portal and USU WaterMAPS before calling.
Need help? Project Water ASSIST: active disconnection notice + income at/below 150% Federal Poverty line; call 801-969-0526 or 801-483-6900.
Water quality? Use the 2026 Water Quality Report, call 801-483-6867, and check source/lead/backflow resources.