Clay Water Utility 2026: Bill Pay, Login & Phone

How to Pay Your Clay County Utility Authority Bill Online

The official CCUA customer portal accepts online utility payments and provides account management tools. Keep your latest bill nearby so you can enter the correct account information.

1. Open the official account portal.
   Visit myaccount.clayutility.org. CCUA links to this portal from its official billing page.
2. Sign in to your water account.
   Enter the login credentials associated with your account. If you have not created online access, follow the portal’s registration instructions.
3. Find the payment option.
   Open the billing or payment section and confirm that the service address and utility account match your statement.
4. Select a payment method.
   CCUA accepts Visa, Mastercard, Discover and American Express through its online portal. Electronic bank payments are also available.
5. Check the total amount.
   Review the balance, any applicable card-processing fee and your payment details before submitting.
6. Save the confirmation.
   Record the confirmation number and payment date. Keep the receipt until the transaction appears in your utility account.

CCUA Customer Login, Registration and AutoPay

Using the registered customer portal can make monthly billing easier, especially if you manage more than one utility service or prefer automatic payment.

How to Access Your Account

1. Go to CCUA Customer Login.
2. Enter your registered account credentials.
3. Use the portal’s account recovery option if you cannot remember your login information.
4. Review billing and payment options after signing in.

Enroll in Automatic Payments

CCUA offers AutoPay through checking accounts, savings accounts and eligible credit or debit cards.

1. Log in to the customer portal.
2. Find the AutoPay enrollment option.
3. Select the utility account you want to pay automatically.
4. Enter the preferred payment method and review the authorization.
5. Confirm enrollment and check when the first automatic draft will occur.

CCUA states that customers continue receiving statements when enrolled in AutoPay. Review each bill rather than assuming all changes in water consumption are normal.

Cannot Access Your Account?

Check whether your account number matches the most recent bill. If account registration or password recovery fails, contact CCUA customer service at 904-272-5999.

Use the official billing and payment page to access the current portal.

Other Ways to Pay a Clay Water Bill

Visiting the Office

Clay County Utility Authority
3176 Old Jennings Road
Middleburg, FL 32068

Customer service hours: Monday–Friday, 8 AM–5 PM.

Get directions to the CCUA office

If your account is overdue, paying in person may allow you to discuss the account status directly. However, confirm whether payment will stop a pending disconnection before leaving.

Clay Water Utility Rates and Fees Effective October 2026

CCUA adopted new rates for its 2026–2027 fiscal year beginning October 1, 2026. The authority announced a 4.6% increase for several residential water, wastewater and reuse charges.

Residential Water Consumption Rates

These consumption charges are separate from monthly base facility charges, wastewater charges, reclaimed-water charges and applicable surcharges.

CCUA estimates that approximately 70% of its residential customers will see an increase of less than $4 per month from the adopted rate adjustments.

Connection, Late Notice and Reconnection Charges

Deposits and fees vary according to the services on your account. For example, a property receiving drinking water and wastewater service can have separate deposits for each service.

See the complete official October 2026 service fee schedule.

Start, Stop or Transfer Clay County Water Service

CCUA asks customers to submit service requests at least two business days before the requested start, transfer or cancellation date.

Starting Residential Service

1. Open CCUA Start, Stop or Move Service.
2. Choose the new residential service application.
3. Enter your service address and requested connection date.
4. Provide the identification and account details requested by CCUA.
5. Review the required deposit and any connection charge.
6. Complete the application and follow up if additional documents or inspections are required.

Applying in Person

CCUA lists the following items for new residential customers applying at the office:

• A valid driver’s license.
• A document showing your Social Security number, such as an eligible card, pay stub, health insurance document or tax document.
• Any additional information requested for the property or service connection.

If the property uses reclaimed water for irrigation, CCUA may require a short cross-connection inspection. An adult must be present for this inspection.

Moving to Another CCUA Address

Use the transfer request option on the official service page. Have your current and new addresses, account information, requested transfer date and required identification ready.

CCUA advises customers to request transfers at least two business days ahead. Make sure the old service has a specific end date. If the new service begins more than 30 days after the previous service ends, another deposit may apply.

Stopping Water Service

Request cancellation online or by phone at least two business days in advance. Provide your forwarding address so the final statement or eligible deposit refund can be sent correctly.

High Water Bill? Check CCUA Leak, Pool and Sod Credits

Clay County Utility Authority offers several bill-adjustment programs. These credits are not automatic, and qualification depends on the reason for unusually high usage and the supporting records.

Leak Adjustment

If a plumbing leak caused an unusually high bill:

1. Find and repair the leaking fixture, irrigation line or other plumbing problem.
2. Keep the plumber’s invoice, parts receipt or another proof of repair.
3. Review your normal consumption and the affected billing period.
4. Open the CCUA Bill Credits page.
5. Follow the leak-adjustment instructions and submit the required documents.

CCUA evaluates adjustments using documented repairs and typical account consumption. An application does not guarantee a credit.

Swimming Pool Fill Credit

Customers filling a swimming pool may qualify for a wastewater credit once per calendar year.

Record the date and capacity of the pool before requesting the credit. Review the official bill-credit instructions to confirm eligibility and the documents required.

New Sod or Landscaping Credit

New landscaping can temporarily increase water use. CCUA lists a sod-installation credit for qualifying cases involving heavy watering after installation.

Keep the sod or landscape installation receipt and watering schedule. Submit these details through the CCUA bill-credit process.

Clay County Watering Restrictions in October 2026

CCUA currently reports Phase III Extreme Water Shortage restrictions. These temporary rules are more restrictive than the ordinary seasonal irrigation schedule.

Under the current notice, irrigation is limited to one day per week using the applicable Eastern Standard Time schedule. The rules apply to potable water, private wells, pumps, groundwater and surface-water sources.

The authority’s general conservation guidance also restricts watering between 8 AM and 6 PM and limits watering to no more than one hour per zone.

Check St. Johns River Water Management District watering restrictions

Read CCUA irrigation information

Common Clay Water Utility Problems and Solutions

Payment Is Not Appearing in Your Account

Check your payment confirmation and account number. If you paid by electronic check before 5 PM, CCUA publishes same-day posting guidance. Other payment methods may take different amounts of time.

If your account still shows unpaid, contact 904-272-5999 with the payment date, amount and confirmation number. Avoid making a duplicate payment until the first transaction has been checked.

Unusually High Water Consumption

Compare your current and previous meter readings. Look for running toilets, dripping faucets, irrigation leaks and damp ground around outdoor plumbing.

CCUA’s tiered water rates mean that high consumption can be expensive. Usage above 18,000 gallons falls into a higher rate tier than the first 6,000 gallons.

If a leak caused the increase, repair it and review the utility’s bill-credit program.

Water Service Disconnected for Nonpayment

Call customer service and request the full amount required for restoration, including overdue charges and any reconnection or nonpayment fees.

CCUA’s published charges are higher for some after-hours, weekend and holiday nonpayment services. Ask about the applicable schedule before making arrangements.

Water Main Break or Wastewater Emergency

For urgent utility-related water or wastewater problems, call 904-272-5999. Provide the property address, nearest intersection, when the issue started and what you are seeing.

Do not open utility meters, operate public valves or enter areas contaminated by sewage.

Boil Water Advisory

CCUA publishes location-specific service interruptions and precautionary boil water advisories. On October 21–22, 2026, for example, the authority published notices involving portions of Blanding Boulevard and Tuscarora Trail.

These notices concern specific service areas and should not be treated as countywide instructions.

Check the official CCUA website for your street or subdivision. Follow any active boil-water instructions until the utility officially lifts the advisory.

Need Help Paying the Bill?

CCUA describes payment arrangements for qualified customers and local assistance programs that may help households experiencing financial difficulty.

Contact customer service before the payment deadline. Ask whether your account qualifies for a short-term extension or a community assistance referral.

Frequently Asked Questions About Clay Water Utilities

Official Clay County Utility Authority Resources

• Clay County Utility Authority Official Website
• Official Water Bill Login and Payment Portal
• Billing, AutoPay and Payment Options
• Start, Stop or Move Utility Service
• Adopted 2026–2027 Utility Rates
• Deposits, Reconnection and Service Fees
• Leak, Pool and Sod Bill Credits
• Clay County Irrigation Rules
• CCUA Customer Service and Contact Information
• Clay County Government Utility Provider Information

Official utility information reviewed October 24, 2026. Rates and miscellaneous fees reflect published October 2026 schedules. Payment procedures, restrictions and service notices may change.