Collier Water Utilities 2026: Bill Pay, Login & Phone

How to Pay Your Collier County Water Bill Online

Collier County Public Utilities uses a third-party payment gateway supported by InvoiceCloud and NCR Corporation. You can make payments, register an online account, enroll in AutoPay, receive electronic statements and review payment history.

1. Open the official payment page. Visit Collier County Ways to Pay.
2. Select the payment gateway. Use the County’s PAY HERE link. It opens the authorized external payment service.
3. Choose Pay My Bill. Follow the gateway’s one-time payment process or sign in if you already have a registered profile.
4. Enter the account information. Keep your latest utility statement nearby and enter the identifying details requested by the payment system.
5. Review your balance. Verify that the account and amount due match your statement. Check for any past-due charges.
6. Select a payment method. The County lists Visa, Mastercard, Discover, American Express, eCheck, Google Pay and Apple Pay.
7. Confirm the transaction. Review any processing charge before submitting payment.
8. Keep proof of payment. Save the receipt or confirmation email until the transaction appears in your account history.

Example of the 2.5% Card Fee

Examples are calculated at 2.5% and rounded to cents. The payment gateway’s final displayed amount controls the actual transaction.

Collier Water Utility Login and New Account Registration

Registering an online profile gives you more control over billing and payment reminders. The County’s payment system supports paperless billing, AutoPay, scheduled payments, Pay by Text and up to two years of payment history.

Register for Online Account Access

1. Open the official Customer Service page.
2. Select Pay Water Bill or Create Account Login.
3. Choose the registration option in the payment gateway.
4. Enter the required contact and utility account details.
5. Create your login credentials and complete any verification steps.
6. Sign in and confirm that your correct water-sewer account is linked.
7. Choose whether to activate paperless statements, AutoPay or billing notifications.

Set Up Automatic Bank Payments

1. Sign in through the County’s authorized payment gateway.
2. Open the AutoPay enrollment section.
3. Choose the available ACH bank account payment option.
4. Enter the requested routing and bank account numbers.
5. Review the authorization and scheduled withdrawal details.
6. Save the confirmation and verify whether the current bill is included or needs to be paid separately.

ACH AutoPay is useful for customers who want to avoid recurring credit and debit card convenience fees. Always check when the first automatic withdrawal will occur.

Pay Your Water Bill by Phone

Collier County provides a secure automated telephone payment option.

1. Call 239-252-2380.
2. Press 1 for the automated payment system.
3. Enter your account number, including leading zeros.
4. Press the pound key (#) when instructed.
5. Enter payment information according to the voice prompts.
6. Record the transaction confirmation number.

For account questions rather than an automated payment, follow the customer service menu options.

Other Collier County Water Bill Payment Options

The payment gateway also supports linking multiple eligible utility bills into one transaction. This can be useful for property owners managing more than one account.

Collier County Water and Sewer Rates: October 2026 Update

Collier County adopted Water and Sewer Rate Resolution 2026-60, with updated rates effective October 1, 2026.

The approved schedule includes adjustments for potable water, wastewater and irrigation-quality water services.

These percentages refer to the relevant rate schedules, not necessarily the percentage increase on an individual household’s complete bill. The actual amount depends on the meter size, consumption, fixed service charges and type of utility service.

What Makes Up Your Monthly Bill?

• Water base charge: A fixed charge associated with providing water service.
• Water usage: Consumption-based charges calculated according to the applicable block rate structure.
• Wastewater base charge: A recurring charge when wastewater service applies.
• Wastewater usage: Charges based on the applicable sewer billing rules.
• Other services: Eligible irrigation-quality water or other utility charges when applicable.
• Adjustments: Previous balances, late charges or other account-specific fees.

Collier County uses a tiered water rate structure. Higher consumption can enter more expensive usage blocks, making outdoor leaks and excessive irrigation particularly costly.

Read the current schedule on the official Collier County Rates and Fees page.

Start Water Service When Buying a Home in Collier County

Collier County Public Utilities generally maintains water and sewer accounts in the property owner’s name. This matters when buying a home or managing a rental property.

New Property Owner: Step-by-Step

1. Confirm that the property is inside the Collier County Water-Sewer District service area.
2. Open the Customer Service Forms page.
3. Find the Buy and Sell Property section.
4. Complete the New Customer Form.
5. Prepare an accepted ownership document, such as a recorded warranty deed, qualifying closing disclosure, ALTA/HUD-1 settlement document or stamped certificate of title.
6. Submit the required application and ownership documentation using the County’s instructions.
7. Contact 239-252-2380 to confirm when the account transfer will be completed.

What if You Are Renting?

Collier County provides an Add/Remove Tenant Form for updating tenant information. The underlying account remains associated with the property owner under County billing rules.

Landlords should confirm who is responsible for payment and regularly review the account. Unpaid utility balances may remain the owner’s responsibility even when a tenant occupies the property.

High Water Bill After a Leak? Request a Credit Adjustment

Collier County accepts requests for possible billing adjustments after eligible water-loss incidents. Requests must be supported by repair information and submitted promptly.

How to Request a Leak Adjustment

1. Identify the source of the water loss and arrange repairs.
2. Keep documentation showing what was repaired and when.
3. Open the official Customer Service Forms page.
4. Find Credit Adjustment and open the request form.
5. Complete the requested account and service address information.
6. Attach the required repair evidence and submit the request within the stated deadline.
7. Contact customer service if you need to verify receipt or check the review status.

What Documentation Is Required?

Submitting a form does not guarantee approval. Keep paying attention to the account due date while the request is reviewed.

How to Check for a Hidden Leak

1. Turn off all faucets and appliances that use water.
2. Check that toilets, irrigation equipment and pool-filling systems are not running.
3. Locate the water meter without disturbing utility-owned equipment.
4. Check the meter’s flow indicator. Movement while water is not intentionally being used may indicate water loss.
5. If necessary, arrange for a qualified plumber to inspect the property.

In Collier County, outdoor irrigation, pool equipment and underground pipes are common areas worth investigating when water consumption increases unexpectedly.

Water Disconnected for Nonpayment? Follow the County’s Reconnection Process

Collier County’s official payment instructions describe a two-payment process for customers requesting after-hours service restoration.

1. Open the County’s Ways to Pay page.
2. Select the authorized PAY HERE link.
3. Use Pay My Bill to pay the outstanding utility balance.
4. Return to the payment options and select After-Hours Unlock Service when after-hours restoration is needed.
5. Pay the applicable unlock fee as instructed.
6. Save both payment confirmations.
7. Contact Utility Billing at 239-252-2380 if your account or reconnection status needs clarification.

Collier County Water Outages, Low Pressure and Sewer Emergencies

For a water main break or suspected water-system problem, contact the operations department rather than relying only on the billing office.

Check Water Problems with NotifyNow

Collier County’s NotifyNow service allows residents to report water issues and check current reports through an online map.

1. Visit the official NotifyNow instructions.
2. Open the NotifyNow map using the County’s link.
3. Check whether a problem is already reported near your address.
4. Use Report an Issue if you need to report no water, low pressure or an outside line break.
5. Provide the service address, phone number or utility account details requested.

Report a Water Problem by Text

Registered customers can use NotifyNow text commands with the phone number associated with their account.

Text the supported command to 239-252-6245 from the mobile number registered with your account. Standard carrier messaging rates may apply.

Collier County Watering Restrictions: Days and Hours

Collier County limits landscape irrigation to specific days based on whether the address number is odd or even. These restrictions apply to irrigation with potable water, wells or irrigation-quality water under the County’s landscape irrigation conservation rules.

For example, a home numbered 2480 follows the even-address schedule, while a property numbered 2481 follows the odd-address schedule.

These are the County’s published restrictions. Additional temporary restrictions or exceptions may apply, so check the official drinking water and irrigation information page.

Collier County Utility Billing Office Locations

Customers can obtain billing assistance at the utility customer service centers. The County also identifies kiosk-only payment locations.

Does Collier County Utilities Serve Your Naples Address?

Collier County Water-Sewer District serves substantial areas of unincorporated Collier County, including many Naples-area communities. However, not every property with a Naples, Marco Island or Collier County mailing address uses the County’s billing system.

To identify your provider:

1. Check the utility company name on your latest bill.
2. Confirm the property’s physical service address.
3. Check whether the home has a County Water-Sewer District account.
4. If you recently bought the property, ask the seller or closing agent to identify the serving utility.
5. Call 239-252-2380 if you need to verify whether the property is served by Collier County.

Customers changing from a private well or septic system to County water or sewer service can begin by contacting connectionrequest@collier.gov. Physical connections and impact fees are separate from routine monthly billing.

Collier Water Utilities Frequently Asked Questions

Official Collier County Water Utility Resources

• Collier County Utility Billing & Customer Service
• Official Water Bill Payment Portal
• New Customer, Tenant and Credit Adjustment Forms
• Current Water and Sewer Rates
• NotifyNow Water Outage and Service Alerts
• Drinking Water, Water Quality and Irrigation Rules
• Collier County Water-Sewer District